C L A R I D E N 26-29 January 2015 Knowledge for the world business leaders Raffles Hotel, Dubai Strategic Workforce Planning and HR Metrics Week 2 Separately Bookable Seminars in 1 location The two sessions are designed to complement each other to provide participants with the knowledge to forecast their workforce needs as well as effectively assess and improve their HR results to ensure that their business objectives are achieved. Participants are strongly encouraged to attend both sessions to maximize their learning and apply these skills to their work. SEMINAR 1: HR Metrics & Workforce Analytics (Day 1 & 2): 26-27 January 2015 (Monday & Tuesday) Jay Patel Program Director Over 20 years of work experience in Professional Services and IT Recognized for successfully blending metrics, human performance and organizational leadership in a journal publication for the International Journal of Coaching in Organizations Awarded the Australian NBNCo Recognition and Reinforcing Excellence award for delivering the company performance management & analytics program SEMINAR 2: Strategic Workforce Planning (Day 3 & 4): 28-29 January 2015 (Wednesday & Thurday) Julie Sloan Chief Executive Workforce Planning Global Julie Sloan is an internationally recognized authority in Strategic Workforce Planning She has over 35 years work experience in advising the Australian Government and Private Sector leading the development of Workforce Planning in Australia since the mid 1990s She is currently a member of the International Standards Organization (ISO) TC260 committee and convener of the ISO international Working Group on Workforce Planning She has been recognized by Worldwide Who s Who for excellence in Workforce Planning
HR Metrics & Workforce Analytics Seminar One: 26-27 January 2015, Raffles Hotel, Dubai Jay Patel Program Director Over 20 years of work experience in Professional Services and IT Recognized for successfully blending metrics, human performance and organizational leadership in a journal publication for the International Journal of Coaching in Organizations Awarded the Australian NBNCo Recognition and Reinforcing Excellence award for delivering the company performance management & analytics program Jay Patel is the Program Director for Human Capital Transformation. He has been in key Account Management, HR, OD and Talent Management leadership roles in Europe and Asia for multinational entities. After a 10-year career in Professional Services and IT, Jay led the OD, Talent and Learning function in Australia s largest Telco project. With the ability to align business outcomes with human resource strategies, Jay delivers successful projects and initiatives that have transformed businesses and operations around the world. In addition to leading Human Capital Transformation, Jay is a qualified Executive Coach and supports several leaders in the USA, U.K, Germany, Australia and New Zealand to enhance their performance and achieve transformation for themselves and their businesses to meet changing market conditions. Jay has an MBA in International Management from RMIT in Melbourne, Australia, and has built greater awareness of the impact of national, organizational and team cultures on performance, success and collaboration. He has coreviewed several publications on cross cultural coaching and leadership and has written a facilitation toolkit for consultants and HR professionals. EXECUTIVE SUMMARY Program: Dates: Location: HR Metrics & Workforce Analytics 26-27 January 2015 Raffles Hotel, Dubai Early Bird 1 (Register & pay by 3 December 2014): Early Bird 2 (Register & pay by 5 January 2015): Regular Tuition Fee: US$2,390 US$2,590 US$2,690 Group discount of 10% for 2nd participant from the same organization. For limited time only by 5 January 2015 register 3 participants and the 4th participant will receive a complimentary seat (One discount scheme applies). 2
HR Metrics & Workforce Analytics Seminar One: 26-27 January 2015, Raffles Hotel, Dubai Program Essence: With the changing and complex business environment, it is essential for HR professionals to make effective decisions and align their business and HR strategies. Using HR metrics and workforce analytics, HR professionals are able to justify their decisions and measure the effectiveness of their HR strategies. However, many organizations are still struggling with developing an effective strategy, from identifying where to start, what to measure to understanding how metrics and analytics can support broader business strategies. This comprehensive program is specially designed to help you drive business results by providing proven strategies that you can adopt to effectively gather data and leverage metrics and analytics in your organization. You will be able to determine what should be measured and develop frameworks to address various aspects of implementing HR metrics and workforce analytics, from strategy alignment to operational measurement of core metrics. Our faculty Jay Patel, who is recognized for successfully blending metrics, human performance and organizational leadership, will also guide you in adapting a range of HR assessment tools to improve organizational performance. In addition, you will be equipped with skills to utilize analytics to communicate more effectively with senior management for evidence-based decision making. Practical learning will be enhanced through actual case reviews of prominent business scenarios and you will leave the program with an action plan to leverage the data you have built and deliver HR Metrics and Workforce Analytics that will improve results. PROGRAM INTRODUCTION In order to excel in today s complex business environment, HR leaders are challenged more than ever to make sound business decisions that are well-justified and can be measured in a tangible way. To make informed business decisions, executive leaders need timely and appropriate data. HR professionals will be able to achieve these objectives with a solid grasp of HR analytics -- the systematic collection, analysis and interpretation of data designed to improve decisions about talent and the organization as a whole. In this HR Metrics and Workforce Analytics program, you will acquire the strategies needed to adopt and apply analytics in your organization. You will also learn how to develop frameworks to address various aspects of implementing HR metrics and workforce analytics, from strategy alignment to operational measurement of core metrics. Our expert trainer will also guide you in utilizing a range of HR assessment tools to improve organizational performance. In addition, you will be equipped with skills to utilize analytics for evidence based decision making. Practical learning will be enhanced through prominent case reviews of common business scenarios on workforce planning and analytics. At the end of the program, you will leave with the confidence and expertise to think strategically about HR metrics and analytics as well as boost the accountability and reporting ability of the HR function when communicating with senior management. You will also be able to enhance your company s HR function by using analytics to assess the results of your HR strategies. WHO WILL BENEFIT THE MOST This program is designed for all mid to senior HR executives involved in the following areas, including but not limited to, Training and Development, Talent Management, Organizational Development, Workforce Planning, Workforce Analytics, Strategic Planning, Human Resource Information System as well as Compensation & Benefit or those who want to refresh their knowledge in this topic. 3
HR Metrics & Workforce Analytics Seminar One: 26-27 January 2015, Raffles Hotel, Dubai LEARNING OBJECTIVES Gain an understanding of business context for HR Metrics and Workforce Analytics Aligning HR metrics and workforce analytics to business objectives Develop frameworks to address the span of strategy alignment to operational measurement of core metrics Understanding basic data analysis and techniques Identifying relevant metrics to enhance workforce planning and productivity Applying workforce analytics and core HR metrics for evidence-based decision making Utilize a range of HR assessment tools to benchmark performance and create standards Develop an action plan for using metrics in the business to achieve results and meet business objectives CPD CERTIFICATION DETAILS This course has been independently certified as conforming to accepted CPD guidelines. On average, this executive program contributes 16 hours towards your CPD. Delegates must register at the start and close of each workshop to be awarded a certificate of completion. PROGRAM AGENDA DAY 1 - Morning Introduction to HR Metrics and Workforce Analytics HR Metrics and Workforce Analytics essentials State of Workforce Analytics & planning Top Workforce needs and business drivers for workforce analytics and planning Workforce Analysis maturity model Barriers to Workforce Analytics Introducing case-based learning examples Business case for conducting HR Metrics and Workforce Analytics to improve decision-making Workforce challenges today Building a metrics toolbox Using Human Capital Metrics to advance business strategy Stages of implementing Human Capital Metrics Communicating results to key stakeholders and how often Business case 1 Defining the business case for HR Metrics & Workforce Analytics Measuring the HR Professional s Contribution Building a new reality of workforce analytics Standards and Processes for analyzing and tracking Human Capital Metrics Defining Measurement Capability for HR metrics Data Analysis Techniques - What they are? How do we use them? Why do we use them? Measuring key metrics for business alignment Business Case 2 Qualitative & Quantitative Data Analysis DAY 1 - Afternoon Selecting Key Metrics to Evaluate Effectiveness Business strategy & alignment review Developing a HR Strategy Map Key HR performance indicators Six steps for measuring HR Initiatives 4
HR Metrics & Workforce Analytics Seminar One: 26-27 January 2015, Raffles Hotel, Dubai Analytics in detail within HR functions (HR Business Acumen, Benefits, Compensation, Diversity, Employee Relations, labour & Employee relations, Organisation development & Training, Staffing, Consultants Utilization) Business Case 3 Identifying core metrics for strategy alignment Workforce analytics Putting HR metrics and data analytics to work Case-based application of Workforce Analytics Using core HR metrics for decision making Peer learning & feedback Action reflection for implementation Business case 4 Automatic Earth Networks Human Capital Analytics Group Discussions Review & Summary DAY 2 - Morning Application, Implementation & Deployment Resources Workforce analytics framework for application Defining and analyzing your workforce metrics Alignment to business and HR strategy maps Analyzing of internal comparisons and external benchmarks Building workforce reports for business decision making Creating stakeholder awareness communicating and storytelling Business Case 5 HR Metrics and Workforce Analytics at Automatic Earth Networks Implementing HR Metrics and Analytics in your Organization Change Management principles for implementing HR Metrics and Analytics Introducing a Lean / Quality culture for continuous analytics led improvements Multi-Level Stakeholder management strategies Exercise Implementation approach & action plan Group Presentations & Discussions DAY 2 - Afternoon HR Metrics and Workforce Analytics Tools and Technologies Workforce Analytics Technology Roadmap HRIS Integration consideration Product Overview: Oracle, Saba, Cornerstone, Workday HR Leadership capabilities and resourcing for Analytics Professionals The role of culture Analysts Capability Framework Development Priorities Exercise Personal Capability and Resource Management Action Plan Open Forum Group Discussion Session Review & Next Steps 5
Strategic Workforce Planning Seminar Two: 28-29 January 2015, Raffles Hotel, Dubai Julie Sloan Chief Executive Workforce Planning Global Julie Sloan is an internationally recognized authority in Strategic Workforce Planning She has over 35 years work experience in advising the Australian Government and Private Sector leading the development of Workforce Planning in Australia since the mid 1990s She is currently a member of the International Standards Organization (ISO) TC260 committee and convener of the ISO international Working Group on Workforce Planning She has been recognized by Worldwide Who s Who for excellence in Workforce Planning Julie Sloan is an international expert in strategic and operational Workforce Planning and is recognized by Worldwide Who s Who for excellence in Workforce Planning. She is a member of the International Standards Organization (ISO) TC260 committee and convener of the ISO international Working Group on Workforce Planning. Julie is also lead writer of the inaugural Australian Standard in Workforce Planning due for release by Standards Australia (MB009) in 2014. She is a member of the Global Women on Boards Group and the Australian Institute of Company Directors. Julie s extensive international employment includes working at the United Nations, Centre for Social Development and Humanitarian Affairs and the International Atomic Energy Agency across the USA, Canada and the Middle East (Dubai, Bahrain and Saudi Arabia). Having established the first Australian Registered Training Organization (RTO) dedicated only to Workforce Planning, in 2014, Julie Sloan started Workforce Planning Global and now operates as a global freelance Strategic and Operational Workforce Planning advisor. With a depth of knowledge and experience in Workforce Planning, Julie is well known for her conference speaking skills and her ability to transfer her skills and knowledge on the topic in a clear and entertaining manner. EXECUTIVE SUMMARY Program: Dates: Location: Strategic Workforce Planning 28-29 January 2015 Raffles Hotel, Dubai Early Bird 1 (Register & pay by 3 December 2014): Early Bird 2 (Register & pay by 5 January 2015): Regular Tuition Fee: US$2,390 US$2,590 US$2,690 Group discount of 10% for 2nd participant from the same organization. For limited time only by 5 January 2015 register 3 participants and the 4th participant will receive a complimentary seat (One discount scheme applies). 6
Strategic Workforce Planning Seminar Two: 28-29 January 2015, Raffles Hotel, Dubai Program Essence: A company s long-term success depends significantly on its workforce planning and talent management strategy - from recruiting the right talent to developing and retaining them in the right roles. To achieve this, companies need to have a viable strategic workforce planning (SWP) strategy that aligns the strategic business planning with the critical skills and talent needed to meet your business s five year strategic plan. SWP turns strategy into action and focuses on a 3-5 years time horizon to ensure that the organization s manpower strategy will be sustainable. In the 2 days comprehensive program on Strategic Workforce Planning, you will discover how to develop a SWP framework for your organization using current international standards. You will learn how to assess and segment your current workforce to carry out demand and supply forecasting required to fill in your talent gaps. Our faculty director Julie Sloan, an international workforce planning expert with over 35 years of experience will be sharing risk mitigations strategies to manage the risk of not being able to fill critical job roles in the uncertain business environment. Workforce analytics will be used together with SWP to build upon quantitative activities such as manpower planning and guide you towards evidence-based decision making to enhance your organization s overall manpower strategy. Julie will also incorporate scenario planning in discussions using actual case reviews of business situations to enhance your learning. You will receive practical hands-on experience by the end of the program that can be applied immediately when you return to work. PROGRAM INTRODUCTION Strategic Workforce Planning is essential for companies today as it is no longer enough to just have strong recruitment, talent management and engagement strategies. The global workforce is changing due to demographic shifts combined with increasing competition, globalization and technological change, leading to a lack of talent and difficulty in hiring the right candidates. Therefore, HR, Finance and Line Managers need to be well-equipped with the skills to deploy their current workforce more creatively in order to maximize productivity and ensure that their organization s workforce are ahead of competitors. The Strategic Workforce Plan is the map that guides the business strategy and executives who can understand and shape it will play a vital role in the organization. Designed for middle to senior-level HR executives, through this program, you will discover how to develop a SWP framework for your organization using current international standards. You will learn how to assess and segment your current workforce to carry out demand and supply forecasting required to fill in your talent gaps. Our faculty Julie Sloan, an international workforce planning expert with over 35 years of experience will be sharing risk mitigations strategies to manage the risk of not being able to fill critical job roles in the uncertain business environment. Workforce analytics will be used together with SWP to build upon quantitative activities such as manpower planning and guide you towards evidence-based decision making to transform your organizational strategy. Julie will also incorporate scenario planning in discussions using actual case reviews of business situations to enhance your learning. At the end of the program, you will leave with the confidence and expertise you need to make your strategic workforce planning process a reality. WHO WILL BENEFIT THE MOST This program is designed for all mid to senior HR executives involved in the areas including but not limited to, Training and Development, Talent Management, Organizational Development, Workforce Planning, Workforce Analytics, Finance, Strategic Planning, Human Resource Information System, Compensation & Benefit or those who want to refresh their knowledge in this topic. 7
Strategic Workforce Planning Seminar Two: 28-29 January 2015, Raffles Hotel, Dubai LEARNING OBJECTIVES Gain an understanding of international initiatives in Strategic Workforce Planning Develop your own strategic workforce planning environment and framework using current international standards Understand the analytics required to determine future business scenarios by sector, industry, job group, supply chain, location and other relevant categories Use analytics to identify and quantify the current, transition and future workforce risk facing your business Strengthen your HR governance framework and strategies to reflect relevant economic, desired culture, workforce dynamics and leadership preferences Segment your workforce to focus on jobs, roles, functions and job families critical to your capacity to deliver services and products and to grow and secure the labor supply you require Identify risk mitigation strategies to manage your current, transition and future workforce risk Identify workforce planning experts and systems which are applicable to your workforce planning initiatives CPD CERTIFICATION DETAILS This course has been independently certified as conforming to accepted CPD guidelines. On average, this executive program contributes 16 hours towards your CPD. Delegates must register at the start and close of each workshop to be awarded a certificate of completion. PROGRAM AGENDA DAY 1 - Morning Theme: Setting the scene 1. Five important and relevant International Standards a. Workforce Planning b. Human Governance c. HR Metrics d. HR Terminology e. Recruitment 2. Key steps to embedding Strategic and Operational Workforce Planning in your business 3. Core elements of Workforce Analytics what is relevant and what is not relevant 4. Governance, Leadership and workforce engagement in workforce analytics and planning 5. Aligning HR with Business Strategy 6. Segmenting the workforce to target business strategy and workforce planning for critical job groups DAY 1 - Afternoon 1. What should and should not be measured about the Workforce - The A Z of Workforce analytics 2. Reviewing existing data and identifying workforce planning information gaps 3. Developing future-focused business scenarios for the current, transition and future workforce 4. Case study 1: The A-Z of workforce analytics a Finance industry case study 5. Discussion Opportunities and Challenges in Aligning HR with Business Strategy 8
Strategic Workforce Planning Seminar Two: 28-29 January 2015, Raffles Hotel, Dubai DAY 2 - Morning Theme: Putting theory into practice 1. Utilizing HR metrics and Workforce Analytics for evidence based decision making 2. Quantifying workforce risk against the business strategy 3. Identifying risk mitigation strategies 4. Case Study 2: Demand and Supply forecasting current, transition and future workforce DAY 2 - Afternoon 1. Discussion Building workforce planning and analytical capabilities in your business 2. Establishing a framework for Workforce Analytics and Planning in your business a method transferrable to any size business 3. Embedding strategic workforce planning evaluate, monitor and evolve 4. Lessons learned, resources and references 9
STRATEGIC WORKFORCE PLANNING AND HR METRICS WEEK 26-29 January 2015 Raffles Hotel, Dubai REGISTRATION PAGE C L A R I D E N Knowledge for the world business leaders PROGRAM FEES Seminar HR Metrics & Workforce Analytics Strategic Workforce Planning 1st Early Bird Fee (If payment & registrations are received by 3 December 2014) US$2,390 US$2,390 2nd Early Bird Fee (If payment & registrations are received by 5 January 2015) US$2,590 US$2,590 Regular Fee Per Participant US$2,690 US$2,690 GROUP DISCOUNTS Group discount of 10% for 2nd participant from the same organization. For limited time only by 5 January 2015 register 3 participants and the 4th participant will receive a complimentary seat (One discount scheme applies). Combination of different participants from the same company is allowed. Only 1 discount scheme applies. Booking Contact (Approving Manager) Mr/Mrs/Ms: Job Title: Department: Telephone: Fax: Email: Organization: Address: Postal Code: I would like to receive more information on hotel accommodation using Clariden Global coporate rate. Promotional Code: Please register the following participant for this seminar. (Please tick to select your seminar(s). You may tick more than one.) 1st Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Email: Date of Birth: Seminar(s): HR Metrics & Workforce Strategic Workforce Analytics Planning 2nd Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Email: Date of Birth: Seminar(s): HR Metrics & Workforce Strategic Workforce Analytics Planning 3rd Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Email: Date of Birth: Seminar(s): HR Metrics & Workforce Strategic Workforce Analytics Planning 4th Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Email: Date of Birth: Seminar(s): HR Metrics & Workforce Strategic Workforce Analytics Planning VENUE AND ACCOMMODATION INFORMATION Raffles Hotel, Dubai 26-29 January 2015 Sheikh Zayed Road, Wafi, Dubai P.O. 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