HP Software: Apps meet Ops 2015 Take control with HP Operations Bridge Xavier Chevalier Stefan Brié
Digital business transformation is happening now 50% 50% of businesses expect to of US digital commerce be digital in 24 months will be mobile by 2017 $ 30% 1 Trillion reduction in cost for business apps by 2020 operations driven by smart machines by 2018 35 billion devices, Brontobyte of data across the internet by 2020 2
What is IT s role in the transformation? Digital business transformation IT s role? is in question Web scale IT IT service broker Software defined apps Compute everywhere Smart machines Risk based security Pervasive analytics Content rich systems 3D printing Cloud/ client computing Source: gartner. Nov 2014 Disruptive technologies 3
The exploding IT landscape an increasingly complex environment to manage 4
HP Software: Apps meet Ops 2015 Enabling the digital business with BSM
App and infra performance, stability and resiliency are critical for digital business Application and service degradation Failures in any of these result in: Inefficient operations Slow and error prone reactions Lost revenue Customer churn High-cost Ops 6 6 Copyright 2014 Hewlett-Packard Development Company, L.P.
Goal is to deliver an agile always-on digital business that fuels growth Connect business and IT performance Predict issues ahead of time Automate tasks and processes Revenue growth Exceptional customer experience Radically improved operational efficiency, speed and agility IT operations leaders are challenged to show how the services they provide tie to business value and move the organization forward. 1 7 1 - Gartner group Special Report 24 th September 2014
The formula for an always-on digital business Sense Analyze Adapt 8
The formula for an always-on digital business Sense everything in real time Monitor business, customer and IT conditions Capture the user experience Sense Monitor transactions across all IT layers, tiers, and domains. Analyze to predict and solve Address issues before services are impacted. Correlate data by time, topology, and more. Analyze Calculate root causes, patterns, and predictions. Adapt with speed and accuracy Automate systems for resilience and scaling. Automate tasks for speed and accuracy. Adapt Automate processes for scale and repeatability. 9 Copyright 2014 Hewlett-Packard Development Company, L.P.
HP Business Service Management Sense everything in real time Analyze to predict and solve Adapt Sense Analyze Adapt with speed and accuracy Monitor business, customer and IT conditions Capture the user experience Monitor transactions across all IT layers, tiers, and domains. Address issues before services are impacted. Connected Intelligence Correlate data by time, topology, and more. Calculate root causes, patterns, and predictions. Automate systems for resilience and scaling. Automate tasks for speed and accuracy. Powered by Haven Automate processes for scale and repeatability. 10 Copyright 2014 Hewlett-Packard Development Company, L.P.
Competitive advantage through Connected Intelligence Re-inventing IT Operations Management Business focus Our mission The HP difference Exceptional user experience Agility with compliance Improved efficiency & cost Drive competitive advantage for the business with IT Operations through connected intelligence Connected Intelligence Connected Automated Human Open Intelligence Haven Big Data under the hood Actionable Insights 11
HP Software: Apps meet Ops 2015 What is the role of the Operations Bridge
The optimized Operations Bridge Application experts Experts should be focused on: rolling-out new functionality for the business and driving innovation optimizing solutions that support Operations staff productivity Infrastructure experts Share relevant information to enable collaboration Tier 1 Operations staff Operations Bridge Operations Staff handle the vast majority of application / infrastructure issues and incidents only escalate issues which have no pre-defined process or automated fix 13 But is this happening in your environment?
Universal data model A model of the IT landscape People, places, and things Location Organization Person Facilities Business enablement Application and services Software Infrastructure Running Software Node Business Service Infrastructure Service IP Address Database Business Process Physical Host Business Application Hypervisor Logical Volume Business Function Business Transaction Application Server File System SLA Depends on Depends on Runs on Installed on @HP we call this the Run-Time Service model (RtSM) 14
RTSM - Making this work for IT operators It s all about dependencies Business transactions Transactions created from simulated user Transactions created from simulated user action scripts J2EE application J2EE server Relationships from diagnostics Server Network interface Metrics/KPIs from infrastructure monitoring 15
Automated Bridge - continuous discovery Operations Bridge Automatically updated RTSM Optional synchronisation UCMDB Agentless Monitor Automated continuous discovery data Universal Discovery Spiral discovery Managed Nodes Connector 16 Managed Nodes Agent Management Packs 3rd Party Manager Managed Nodes
How RTSM empowers automated event analytics Global IT view, less duplication, faster MTTR Network Apps Cause Symptoms Consolidate to single console Correlate causal events Servers 3 rd party 17
How RTSM empowers automated event analytics Efficiency gains with advanced event causal correlation Cause Cause and symptom Symptom Use case addressed 1. Something goes wrong in your environment 2. Monitoring reports multiple problems via events 3. Usually just 1 event describes the cause of the problem 4. Others are just symptoms 5. Fix the cause and the symptoms go away Event analytics adapts based on automatically discovered data in the RTSM 18
How RTSM empowers automated event analytics Global IT view, less duplication, faster MTTR 2 single Too many pane consoles of glass cause all operators get «a Swivel common Chair view» management of IT reality, anywhere App OK Web OK Issue is here DB OS OK Net OK 3 Operations Root cause staff analysis work on means symptoms, less teams triage wasting takes time too long Root cause RTSM Biz Impact 4 Can t Automate consolidate IT reporting performance and forecasting data to drive planning Auto-remediate with Too confidence many tickets to manage Automate event and incident lifecycles Microsoft, Nagios, IBM, SAP, ORACLE, 19 1 C r o s s d o m a i n e v e n t / p e r f o r m a n c e Siloed all fault health and performance management information and to one place Siloed understand view of the what s business happening impact of problems
HP Software: Apps meet Ops 2015 HP Operations Bridge v10 What s inside
HP Operations Bridge Sense business and IT conditions In real-time With lightweight sensors Across mobile and cloud technologies Sense Analyze Adapt Analyze to predict and solve At massive scale With sophisticated algorithms Across business and machine data Adapt with speed and accuracy 2 1 21 Exciting, beautiful HTML 5 dashboards 10x faster navigation New KPI-over-time shows service health in IT time Copyright 2014 Hewlett-Packard Development Company, L.P. System, task and process automation To drive cloud scaling
Sense across new cloud and traditional technologies Out of the box Available today Expanding rapidly Brands that include: Infrastructure Applications Big data and cloud Ticketing integrations Third party integrations Cluste r IBM LPA R Value that includes: Automated discovery Automated monitoring OOTB Correlation rules OOTB SHR report packs Oracle Ent. Linux SunOne SIM 2 2 22 Copyright 2014 Hewlett-Packard Development Company, L.P. Impact Manager Radia
Sense with a broad spectrum of collectors to suit your needs Agent less Sensor Agent Event/Logs/Topology /Traps/Metrics/. Fastest time to value Metrics & events collected No tool execution on target system 5 mb & 5 sec install, 500+ metrics Tailored for virtual & cloud Simple config for all sensors Full control of system & apps Open and Autonomous Secure & Customizable 23
Sense and maintain dynamic service models One click modeling 1. Enter the Service URL 2. Your service is discovered and modelled automatically Automated Service Modeling Top-down discovery One entry point per service Modify with CMDB browser 24 Fast time to value Dynamically updated
Sense at web scale Operational in 30 min Single server Install on 1 server with embedded DB 1 Horizontal scale 3x scalability per OMi server Distributed OMi servers Operations Bridge scales to suit 25
Analyze to predict and solve Connect Learn Correlate Predict Guide Connect dynamic service topologies across logical and physical layers Learn normal behaviors and patterns (e.g. seasonally adjusted baselines) Correlate events, logs and metrics for automated root cause analysis Predict issues before services and customers are impacted Rich visualizations and smart workflows guide operators for efficient troubleshooting 2 6 26 Copyright 2014 Hewlett-Packard Development Company, L.P.
Analyze to uncover root cause Correlate, predict, search your logs Log intelligence 1 Correlation 2 Predictive analytics 1 27 1 Operations Bridge Ultimate Edition, 2 optional with Premium
Analyze capacity to optimize utilization Physical Virtual Cloud Capacity planning & forecast What-if scenario planning Cross hypervisors technology 28
Adapt with speed and accuracy Automation drives resiliency, enables agility and increases efficiency. System automation Task automation Process automation Auto-scaling HA / DR Automated diagnostics and repair Monitoring automation CLIP DevOps OO Inside Full Monitoring Automation and Operations Orchestration 1 are bundled in Operations Bridge 2 9 29 Copyright 2014 Hewlett-Packard Development Company, L.P. 1 Operations Bridge Ultimate edition only
Adapt with speed and accuracy Built in Automated Monitoring, Remediation, Guidelines New!! New!! New!! Includes full Monitoring Automation 30 Adaptive Monitoring to Automate application onboarding Provide DevOps agility Includes Operations Orchestration 1 Run Books for services to Automate remediation Automate scale Exploration Map Guided steps to OpsBridge value - More value with less work - Focus on priorities - Tailor to your environment/skills 1 Operations Bridge Ultimate Edition, optional with Premium
HP Operations Bridge solving issues in your environment Metrics HP Operations Bridge Sense, analyze and adapt for the digital business Automated Cloud Service Management Digital business Events Business awareness Automated remediation Monitoring Automation BigData management Topology 100+ logos Integrations Single server Install & supported on 1 server Runs headless if needed Uses embedded DB Event correlation 1 Cross domain reporting Horizontal scale 3x scalability per OMi server Distributed monitoring Multiple OMi servers Helion and OneView Integration 31
Your Business will benefit Cross domain consolidation Focus on root cause Automation Improved IT contribution to business performance Increased service availability Business 32 Business focused prioritization Ease of use & innovation Operator self service and engagement Increased operational efficiency Reduced total cost of ownership Savings
HP Software: Apps meet Ops 2015 HP Operations Bridge v10 Benefits and what people are saying
What customer are saying about OMI v10.00 already I am very excited about the roadmap that you shared. The scalability and other features that you shared on OMi 10 will solve so many problems for us. Luke Bradley, Vodafone Ireland We like OMi v10.00 because Navigation is much faster, executive dashboards are cleaner, easier to build, Monitoring automation helps accelerate management, lowers overhead, and Opex. The PostgreSQL option gives nice flexibility Jay Rooney, Vancity «OMI v10.00 is a winner» UI is MUCH Better than OMW. Tabbed browsing very much improves usability. The product was installed easily (as compared to old BSM). Obviously installation has been quite simplified Christian Vergnaud, HUG Geneva OMi 10 is a new central point of monitoring, makes our day-to-day activities faster while remaining within the same product. The smoother UI together with centralized and automated configuration makes setup, configuration and maintenance of monitoring systems much easier. 34
Measurable return for customers Improve Performance min 80% reduction in time to Restore Service Maximize uptime 98% availability of 8 business-critical services 33% reduction in MTTR Measurable ROI 1st year ROI 300% Annual Cost saving 1.2M Reduce Operational costs 30% reduction in help desk call 35
TechValidate OpsBridge customer survey 36
HP Software: Apps meet Ops 2015 Thank You