Sub Title ISAGO and IGOM Alignment Workshop 28 April 2014
ISAGO and IGOM Alignment Speakers Max Corsi, Manager Airport Operations & Safety Chef, Air Transat Sharif Hassan, Manager Quality, Safety, Security, ASE Matthias Huettner, Head of Operations Processes & Services, Swissport Facilitators Monika Mejstrikova, Assistant Director, Ground Operations Audits, IATA Massimo Cicetti, Manager Ground Operation Standards, IATA Nancy Rockbrune, Assistant Director, GADM-SMS, IATA
ISAGO Strategy 2013-2018 8 pillars of the strategy designed by GOC (Oversight Council) in 2012 Endorsed by OPC (Operational Committee) in 2012 Strategy communicated to all stakeholders Implementation plan for each pillar issued in April-2013 Execution in progress Strategy implementation in progress and according to plan ISAGO and IGOM Alignment Workshop 28 April 2014
ISAGO Update / Trend ISAGO and IGOM Alignment Workshop 28 April 2014
ISAGO Registered Stations ISAGO and IGOM Alignment Workshop 28 April 2014
ISAGO Strategy Pillars 1. Audit allocation Revitalized and balanced audit allocation strategy Introduction of commercial audits 2012 155 audits versus 2013 138 Pool audits, 41 Off-Pool (+ 14 HQ audits) 2. Risk based approach and GDDB reporting Data collection started in 2012 ISAGO part of Integrated Solution for Ground Ops 3. IGOM implementation ISAGO Standards linked with IGOM for Ed3 effective Jan- 2014 ISAGO and IGOM Alignment Workshop 28 April 2014
Pillar 3 & 4 GOSM Ed 3 Revision Highlights ORM- Should requirements eliminated Standards simplification and reduction IGOM reference in GM PAX and BAG sections merged ISAGO and IGOM Alignment Workshop 28 April 2014
Pillar 3 & 4 GOSM Ed 3 Revision Highlights Training syllabi are back in GOSARP wording Risk management GOSARP from should is a shall Revised GOSARP on documentation ( 3Types) New RP related GDDB ISAGO and IGOM Alignment Workshop 28 April 2014
Pillar 3 & 4-2014 - GOSM Ed. 4 Revision to GM to include processes and procedures from IGOM and AHM Introduction of SMS Requirements Introduction of Auditor Actions Published Oct-2014 Effective as of Jan-2015
ISAGO Strategy Pillars 4. Standards enhancements and audit process efficiency Standards and audit process simplification 5. Invitation to non-iata airlines to join the Pool 35 Pool members in 2012 44 Pool members in 2013 ( -1 + 10) 6. Audit resources management with focus on training and auditor s qualification Focus on auditor s performance and consistent auditing
Pillar 5 - ISAGO Audit Pool 2013 : 44 member airlines Europe 15 North America -Air Transat -United Airlines -Air Canada 3 -Adria -Aegean -Air France -Alitalia -Austrian -BA -Brussels -Martinair -Belleair -CSA -KLM -LOT -Bulgaria Air -TAROM -Turkish Middle East / North Africa Russia / CIS -Aeroflot -Air Astana -UTAir -Azerbaijan Air -Transaero 4 5 China / North Asia -Air China -China Eastern -China Southern Airlines 3 As of 31-Dec-2013 Latin America & The Caribbean -COPA -GOL -LAN -Volaris -TAM -Copa Colombia 6 Africa 4 -Ethiopian -Kenya Airways -SAA -Air Zimbabwe -Egyptair -Qatar Airways -Royal Jordanian -Saudia Airline -1 (Aerosvit) +10 (Green color) Asia Pacific 4 -Air India -Garuda Indonesia -Korean Air -Biman
ISAGO Strategy Pillars 7. Harmonization with other audit programs Comparison of all audit programs completed Survey in progress 8. Shaping regulatory framework 4 ECAC workshop in 2013 1 workshop in MENA 1 workshop in ASPAC 1 workshop in China ISAGO presented to ICAO ANC
Status Revision of Audit Concept The ISAGO Oversight Council (GOC) has reviewed the current approach and considered alternatives that could be implemented to make the program more effective and efficient PROPOSAL 1: Continuation of the Pool concept management PROPOSAL 2: Managed as a certification program for providers, with audits being conducted on a commercial basis using independent audit organizations PROPOSAL 3: Managed and performed by IATA on a commercial basis
Status Revision of Audit Concept GOC recommendation: Continue in implementation of ISAGO Strategy Introduce a plan to support utilization of ISAGO checklists for monitoring/auditing the external service providers Ensure such a plan shall be applicable to all IATA members and shall be implemented in parallel with the IGOM s worldwide acceptance
IGOM Scope Core procedure manual for all ground operators Procedures, instructions, tasks for the frontline personnel Chapters Introduction Passenger Handling Procedures Baggage Handling Procedures Cargo/Mail Handling Procedures Aircraft handling Procedures Load Control Procedures Airside Supervision & Safety
AHM Current Scope Standards for safe and efficient airport operations Ground handling related polices and safety guidelines Used at managerial/administrative level Current Chapters General Passenger Handling Baggage Handling Cargo/Mail Handling Aircraft handling and loading Airside Managment and Safety Airside Safety Aircraft Movement Ground Handling Agreements Ground Support Equipment
AHM Current Layout ISAGO and IGOM Alignment Workshop 28 April 2014
AHM Work in Progress 2012/2013 : Moving to IGOM procedures regarding Aircraft Ground Movement, Marshalling and Aircraft Loading Unloading ( AHM 630/631) 2014: Moving to IGOM procedures regarding Passengers and Baggage Handling (AHM 100 & 200) Expansion of Human Factor AHM 652 Revision of Risk assessment Matrix AHM 621 Development of Occupational Health & Safety section ( AHM TBD)
AHM-IGOM Work in Progress
AHM Future Scope Reference guide to support policies and recommended practices for Airline/GSPs organisation Guidance for both IOSA-GRH and ISAGO standards Used at managerial/administrative level Future Chapters General Management and Organisation Quality System Training System ERP Load Control Managment Safety Managment Standard Messages Ground Handling Agreements
IGOM
IGOM Background IGOM development began in 2010 Authoring completed in 2011 First edition published late 2011 Initial manual authoring required the extraction of best practices from industry Over 30 airlines shared their GOM s to be used in initial draft
IGOM Work in Progress Active updating/enhancement of content Documented update process Teams assigned Chapters/Sections of IGOM for ongoing work Co-ordination with other TF & Working Groups IGOM procedures will be referred to in ISAGO audits as minimum level of safety
Current IGOM Taskforce
Overall IGOM Contributors
Air Transat experience
Air Transat Gap analysis completed between Air Transat GOM and IGOM As a result: 85% of procedures assessed in conformity with IGOM 10% Air Transat GOM less restrictive 5% IGOM less restrictive
Air Transat Procedures in conformity & more restrictive in IGOM with Air Transat GOM were accepted IGOM procedures less restrictive than company GOM were risk assessed (5%) 4% of procedures were accepted 1% of procedures not accepted
Air Transat Created an IGOM Differences document IGOM references in Annex of SGHA Supply GSP with IGOM Differences document
Air Transat-IGOM differences example IGOM procedure requires 4 cones Nose and tail are optional if aircraft is adjacent to a service road
Air Transat-IGOM differences example Air Transat procedure requires 5 cones at all time Tail cone is not optional Result of multiple aircraft damage incidents Procedure introduced as a result of investigation and risk analysis ISAGO and IGOM Alignment Workshop 28 April 2014
Swissport experience
IGOM Implementation With a workforce of around 55 000 employees, Swissport handles 3.9 million flights per year North America Countries: 2 Stations: 65 Central America & Caribbean Countries: 7 Stations: 18 Europe Countries: 19 Stations: 105 Africa Countries: 8 Stations: 33 Asia & Middle East Countries: 3 Stations: 8 South America Countries: 6 Stations: 36 Network Countries: 45 Stations: > 263 ISAGO and IGOM Alignment Workshop 28 April 2014
The Integrated Ops Management System assures efficient, standardized, safe and compliant service Integrated Ops Management System Consistency & Safety Need IGOM Implementation Operations Policy Training Policy Expert Know-How & Good Practices Industry Standards 100% IGOM 100% AHM 100% ISAGO Compliance & Localization Need Operations Manual (Passenger Services, Aircraft Handling, Load Control, Executive Aviation, Cargo Handling, ULD Handling, De-/Anti-Icing) Standard Operating Procedures (SOPs) Training Manual (Standard Training Program, Train-the-Trainer Process, Certification Process, Training Delivery, Training Record System) Training Procedures / Training Material SWISSPORT INTERNATIONAL STANDARDS Local supplements / approved exceptions Implementation
ASE experience
IGOM Implementation 1 st Phase Introduction ASE SDUs time-line 06 months 2 nd Phase Feedback ASE SQR Committee 3 rd Phase Incorporation (Gap Analysis) ASE Quality dept. 09 months 4 th Phase Assessing 5 th Phase Updating IGOM TF
Airline Manual R.A. ASE GOM Ph 03 IGOM Action Item A signalman must be available when positioning equipment Standard versus Operational Occurrences 5.7.3 guide person is used when the vision of the GSE operator is or might be restricted use the approved standard aircraft marshalling hand signals 4.8.1 Guide Hand Signals to be used by a specific guide man in direct liaison with the equipment operator to facilitate movement Phase 05 Phase 05 outcome, update in IGOM 4.1.3.4 When positioning equipment use a guide person. Make sure the guide person is in a position to accurately judge clearances and communicate signals to the driver/operator. Stop immediately if visual contact with the guide person is lost
Airline Manual R.A. ASE GOM Ph 03 All ground equipment have to be removed and parked at a reasonable distance from the a/c Before a/c door opening it must be ensured that the positioning of the passenger step has definitely been finished S. v. O.O S. v. O.O 5.2 all GSE shall be positioned outside the aircraft clearance line 5.7.5 steps position shall be at a min. height of 20 cm, max. height of 30 cm & horizontally 10 cm from the door threshold IGOM 4.9.1 Make sure all GSE is positioned outside the Equipment Restraint Area (ERA) 4.1.3.5 Keep sufficient clearance between the passenger stairs & the underside of the cabin door. Engage any safety systems and auto-leveler features if applicable Action Item adopt IGOM standard Adopt IGOM standard
Question? ISAGO and IGOM Alignment Workshop 28 April 2014
ISAGO Standard
IGOM procedure
Airline procedure
Thank You