Insert Client/Partner logo Change Management Project Management in its Context Ian Pretty ITAPA, October 2012
Based on the recent survey, on average 37% of IT projects are at risk of failure Key Findings Statistics of IT project success rate More than a third (37%) of projects were troubled and at risk of failure representing on average 56m at risk per company Firms without a standard methodology saw a significantly higher percentage of project failures than those with (21% vs. 9%). Source: PM Solutions Research: Strategies for Project Recovery, A PM solutions research report, 2011 2
Why implementing change often fails? Research undertaken by leading change management research company Prosci* determines the top 5 obstacles: Employee and staff resistance employees were fearful of moving outside of their comfort zone. Limited time, budget and resources Poor executive sponsorship sponsors not visibly supporting the project or shifted support after initiation People will take it or they brake it Corporate inertia and politics the organisational culture pushed back against the change initiative. Middle management resistance loss of power and/or limited input in the project. *Prosci is the recognized leader in change management research and the world's largest provider of change management products and training 3
Why implementing change often fails? (cont d) Surprisingly the effectiveness or correctness of the actual business solution process or system change was cited only 5 times in 200 responses. In other words having the right answer to the problem was not enough. - Best Practices in Change Management (Prosci) 4
What, on the other hand, makes projects succeed? Factors of successful projects Focus of Change Management Source: Capgemini: Project and Portfolio Management, 2010 5
Change Management provides set of tools to ensures that the link between project and strategy is shared, stakeholders are onboarded, and organization is ready for outcomes of the project People Processes Updated Aligned Processes & Organisation Behaviour & Culture Gaps Addressed Upgraded Skills & Competencies Project Portfolio Shared Vision & Strategy High Performing Project Team Leaders Engaged & Aligned Stakeholders Prepared & Mobilised Change Wheel 6
Thank you! Ian Pretty Global Tax & Welfare Leader ian.pretty@capgemini.com Capgemini UK London Tel: +44 (0) 870 366 0688 Mob: + 44 7891 150 688 7
About Capgemini With more than 120,000 people in 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2011 global revenues of EUR 9.7 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business Experience TM, and draws on Rightshore, its worldwide delivery model. Rightshore is a trademark belonging to Capgemini www.capgemini.com The information contained in this presentation is proprietary. 2012 Capgemini. All rights reserved.