FACES + PLACES special digital issue DREAM IT. PLAN IT. OWN IT. FACES + PLACES 1
A Letter from Your Club Editor s Note DEAR OWNERS, Your vacations are important to us, and our goal has always been to provide you with the simple, straightforward tools needed to plan them. That s why we re so happy to introduce your new CLUB WYNDHAM Plus member website. Over the years, you ve called for improvements to the online ownership experience, and we ve taken your feedback to heart. We ve given myclubwyndham.com a complete makeover, introducing new features, fresh content and enhanced functionality. We absolutely love the results, and we re confident you will, too. Click around, read, learn and, most of all, enjoy. - Your CLUB WYNDHAM Plus Club Management Team We re so excited to launch the enhanced and upgraded myclubwyndham.com and what better way to share the good news than with a digital issue of Faces + Places? Updating your owner website has been a labor of love and hopefully this magazine will serve as a guide to help you navigate the new site. One of the features I m most excited about on your new website is the What s Happening section. This is your community hub for all things CLUB WYNDHAM Plus. In between issues of the magazine, you can visit What s Happening to find the same great travel tips, owner testimonials and club news that you re used to reading in Faces + Places! As you flip through this issue, be sure to use the links to go straight to the sections of the website that you want to learn more about. Every page is interactive and an easy way for you to get to know the new site. Welcome to your new owner website! It s your vacation. Own it. Safe Travels & Happy Planning We hope you ll take the time to look through all the helpful info included in your digital edition of Faces + Places. To help set the tone for your reading, take a look at this special video announcement. Anna Reinert, Editor CLUB WYNDHAM FACES+PLACES CLUB WYNDHAM Faces + Places is published quarterly by the Fairshare Vacation Owners Association. 2017 Wyndham Vacation Resorts, Inc. 6277 Sea Harbor Drive, Orlando, FL 32821 All rights reserved. Visit the CLUB WYNDHAM website at myclubwyndham.com. 2 DIGITAL EDITION 2017 Publisher Melody Bostic Brown Editor Anna Reinert Assistant Editor April Shernisky Creative Director Justin Ruess Managing Art Director Dan Ringelberg Art Director Krista Bussey Production Emily Easterly Contributors Kevin Malley, Alissa Miller, Soluna Shah, John VonMutius Vacation Planning Center 800-251-8736 Press 1 for Reservations & Vacation Planning Press 2 for Financial Services & Title/ Ownership Information Press 3 for Owner Relations & Referral Program CLUB WYNDHAM Presidential Reserve 866-RESERVE (737-3783) VIP Reservations Hotline 888-884-4321 CLUB WYNDHAM Travel 800-732-0203
contents special digital issue FACES+PLACES Special Edition 4 feature 6 OWN YOUR BEST VACATION YET ON THE COVER: Your special digital issue has arrived. 6 Over the past few months, we've been hard at work creating your new-and-improved CLUB WYNDHAM Plus member website complete with improved functionality, robust travel and benefits content, and an enhanced owner experience. Now the time has come for its grand unveiling. 12 in this ISSUE 2 A Letter from Your Club 4 Need to Know Where to Go? 10 Brand-New & How-To 12 Updates to Your Program Guidelines 13 Tell Us What You Think Follow Us Follow All Like Us Subscribe Follow Us FACES + PLACES 3
There are a few new sections on the site, so we ve put together a quick guide to help you navigate your upgraded myclubwyndham.com and easily find everything you re looking for. Need to Know Where to Go? If you're looking for Make Reservations Go to... Book S Search by location S Select check-in/ checkout dates S Choose from unit options If you're looking for View Confirmations Go to... My Vacations S Upcoming reservations S Past reservations S Wish list The redesigned website has all the information you re used to and so much more! Your new site makes it easier to find topics that are important to you and does a better job of sharing information and stories to build your connection with fellow owners. 4 DIGITAL EDITION 2017
If you're looking for Ownership If you're looking for Explore If you're looking for Member If you're looking for Online If you're looking for Publications Summary Resorts Benefits Learning Center & Newsletters Go to... Go to... Go to... Go to... Go to... S Searchable map S A ll-in-one resort pages S T hemed travel experiences S VIP benefits S WYNDHAM Club Pass S Party Weekends S Wyndham Rewards S And more! S Educational articles S Video library S Glossary S Frequently asked questions My Ownership S Points balance & history S Account information S Payment & assessment totals Resorts Benefits Owner 101 What s Happening S Publications S Resort Updates S Member s Directory S Travel articles S Owner stories FACES + PLACES 5
OWN YOUR BEST VACATION YET Your newly redesigned owner website is here! We re excited to unveil your new home for everything CLUB WYNDHAM Plus and an easy, owner-friendly way to get the most out of your ownership, get connected with your community, get up to date on club happenings and most importantly get on vacation. 6 DIGITAL EDITION 2017
With an improved view of availability and expanded online self-service, your redesigned website makes searching, booking and escaping a breeze. The mobile-friendly interface lets you plan your next trip on any device, anytime and anywhere. Educational resources and convenient tools give you the flexibility to create the vacation experience you ve been dreaming about. Start exploring the brand-new myclubwyndham.com today and start making the very most of what your ownership has to offer. FACES + PLACES 7
USERNAME marysmith31 PASSWORD ********** MEMBER NUMBER 99999999015 USERNAME joesmith6741 PASSWORD ******* USERNAME dansmith773 PASSWORD ******** USERNAME annasmith23 PASSWORD *********** AT YOUR FINGERTIPS Say hello to a personalized experience. Each person listed under your membership has the opportunity to create a unique login to personalize their vacation-planning experience all from the digital device of their choice. 8 DIGITAL EDITION 2017
BOOKING MADE EASY With 24/7 website availability, you can book all of your CLUB WYNDHAM Plus stays online, anytime. The booking process on the new site is user-friendly, easy to navigate and offers more additional search options than ever before. The new My Vacations section of the website serves as a hub for all your CLUB WYNDHAM travels both past and upcoming. In My Ownership, the Points History allows you to keep track of how your points are used as well as when new points are awarded to your account. And don t forget to use the Points Calculator to help you determine what you have available for upcoming vacations and benefits. Check out the latest Resort Directory Supplement for more details on these and additional upgrades. SIMPLIFIED SERVICES This is your website and we want you to own it, so we ve made it easy for you to make changes to your account and update your profile all from the comfort of your computer. You can also check your points balance, view past and current reservations and deposit or exchange points including RCI and Charitable Gift. Your upgraded website has also allowed us to simplify some of your CLUB WYNDHAM Plus features. Through the new site you can now book a one-night stay 14 days or less prior to check-in as well as book up to 14 nights on one reservation with no more than seven nights of the reservation going into the next booking window. You can also check in on any day of the week when booking Priority, Standard and Express reservations at most resorts! UPGRADES GALORE There are so many exciting new features for you to explore and take advantage of on the enhanced myclubwyndham.com. If you haven t used WYNDHAM Club Pass yet, now is the time to get started! On your upgraded owner website you are able search for WYNDHAM Club Pass locations, view images of the resort, get driving directions, research fast facts and features and view the resort s points chart all prior to calling in to make your reservation! The VIP Unit Upgrade benefit got an upgrade of its own! When you confirm your reservation, simply request that we search for your upgrade once the upgrade window opens and we ll automatically upgrade your existing reservations to the next largest unit if it becomes available during the window it s that easy to get upgraded. FACES + PLACES 9
Brand-New and How-To We ve got your back! To help you make the most of your upgraded owner website, we re highlighting a few brand-new features and showing you how to do the basics. brand-new Priority Reservations Book most of your priority reservations online, including Advance Reservation Priority, Reciprocal Advance Reservation Priority and even Exclusive Access reservations for Presidential Reserve and Margaritaville Vacation Club by Wyndham. Travel Inspirations Themed categories like Family-Friendly Fun, Couples Retreat and Let It Snow will help you find the perfect getaway. Be sure to check out one of the pulse-pumping destinations listed under Action & Adventure, or one of the beachside resorts under Sun & Sand. Points Deposit Feature The new Points Deposit Feature lets you move some or all of your current Use Year points into your next Use Year or two Use Years from now, allowing you to use those points to book Standard and Express reservations at eligible CLUB WYNDHAM Plus locations in the future. Wish List With the wish list, vacation planning will be easier than ever. Save your favorite resorts or add the ones you haven t yet seen. When you re ready to plan your next vacation, you ll have easy access to a list of prime possibilities. 10 DIGITAL EDITION 2017
how-to!! Register Your Account Simply go to myclubwyndham.com and click Register Now. You ll need to enter your Member Number, and either your contract number or phone number. Your login for the old website will no longer work. View Your Ownership Specifics A snapshot of your account information including your Member Number and ownership tier is available right on the dashboard. You can also view your ownership details, points balance and financial info by clicking My Ownership on the navigation bar. Manage Your Info To edit your username, password or security questions, go to My Ownership and select the Manage Account tab. This is also where you can change your user photo and add or update your contact information. Give Your Feedback We encourage you to provide feedback at any time by clicking the blue Feedback tab on the right side of your browser window. FACES + PLACES 11
UPDATES TO YOUR PROGRAM GUIDELINES As part of our ongoing efforts to enhance your vacation planning experience, we are pleased to present several updates to the CLUB WYNDHAM Plus Program Guidelines. These updates, which became effective with the implementation of the CLUB WYNDHAM Plus upgraded systems, are designed to simplify your ownership and help you continue to enjoy all that the program has to offer. READ THE FULL OVERVIEW OF THE UPDATES in the 4/20/17 Supplement to the 2014-2015 CLUB WYNDHAM Plus Resort Directory available at myclubwyndham.com. Still Need to Register? Simply go to myclubwyndham.com and complete the registration form to set up your online account. Each person listed under your membership is able to create an individual, unique login, giving you the power to customize your vacation prep. 12 DIGITAL EDITION 2017
TELL US WHAT YOU THINK We want to hear your thoughts on the new owner experience. What types of updates are you most interested in seeing in the What s Happening section? A. Owner stories and photos B. CLUB WYNDHAM news C. Faces + Places web extras D. Community travel advice On what device do you access your owner website? A. Desktop B. Laptop C. Tablet D. Smartphone Have you registered for the new website? A. Yes, I couldn t wait to get started! B. No, I wanted to wait until the site officially launched. What is your favorite part of the new website? A. Updated look and feel B. Mobile-friendly design C. Individual login D. All-new features (Travel Inspirations, Wish List, etc.) E. Other How often do you usually visit your owner website? A. Daily B. Once or twice a week C. Once or twice a month D. A few times a year FACES + PLACES 13
14 DIGITAL EDITION 2017 IT'S YOUR VACATION. OWN IT.