REFA - tradition with perspective

REFA - tradition with perspective

An encyclopaedia writes: " The REFA Association is considered Germany s oldest and most significant organisation for work design, industrial organisation and company development as well as for vocational further training. "

We say: we agree - and we ensure that is stays that way.

Index Our origin and orientation REFA product portfolio REFA services Facts and figures Our way and our perspective Your local REFA partner

Our origin and orientation More than 80 years ago Methods and neutrality Structure of our association Contacts

It started over 80 years ago 30. Sept. 1924 The founding of REFA How our core competences have developed since our foundation Determination of working time (1936) Work studies (1977) Work studies and industrial organisation (1995) Work design, industrial organisation and company development (since 1995), including process orientation (since 2000)

Tradition: methods and neutrality The proven REFA methods data determination + work planning controlling organisation REFA s consequent neutrality Noteworthy REFA methods are agreed on by both our partners the German Federation of Trade Unions ( DGB ) the Confederation of German Employers Assocations ( BDA )

A stamp" = our commitment Zertifiziert DIN EN ISO 9001 Zugelassener Träger nach AZWV The REFA Association is certified according to DIN EN ISO 9001:2000 and accredited with the Federal Employment Agency. A seal of approval - it means a steady challenge to us. Our goal is to maintain this quality!

Structure of our association general members meeting (highest decision-making body) supervisory board (supervising the executive management of the REFA Federal Association) federal association (umbrella organisation) 10 regional associations (member associations) 85 district and local associations supported by about 12.000 members

How the REFA Association is organised general members meeting supervisory board federal association Highest decision-making body consists of delegates from the regional, district and local associations meets every 2 years takes fundamental decisions on the association s development Organ of control consists of the chairmen of the 10 regional associations as well as of a representative from the German Federation of Trade Unions and the Confederation of German Employers Associations respectively supervises the umbrella organisation (federal association) ensures that the decisions of the supervisory board are implemented Umbrella organisation its board of directors ensures that operative tasks are implemented is responsible for strategic cooperation and REFA-International develops and maintains the services REFA offers offers REFA services and products itself provides the entire association with educational and auxiliary training tools

REFA product portfolio Further education Consulting and coaching International

REFA product portfolio - overview REFA customer segments companies, institutions and organisations (of every size and from all branches) individuals administration service providers REFA - core competences work design, industrial organisation and company development REFA basic training / products basic training in work organisation technical training in process organisation REFA advanced training / products (depending on branch and market demand) job-related further education measures compact courses consulting + coaching training and consulting worldwide

Further education has no purpose on its own Further education costs time and money. Therefore it has to match personal and company requirements be effective, to the point and comprehensive offer visible immediate benefit in practice allow a directed exchange of experiences REFA further education is designed to meet these demands.

Basic products in further education Seminars and training programmes offered by every REFA branch Basic training in work organisation a true foundation and base for numerous REFA training programmes 2 parts, as full-time training or in tandem with work special versions: week-end courses and seminars for college- and university graduates Technical training in process organisation THE Know-how in production- and order management all-in-all 7 seminars special versions: week-end courses and seminars for college- and university graduates

Advanced products in further education seminars and training programmes available (depending on local REFA branch) Production + logistics Controlling 10 5 3 1 8 2 8 1 4 1 Quality-/Environmental Management Organisational Development REFA Technician Supply Chain Management Logistics 5 1 7 1 4 1 Didactics* REFA Controller REFA Management Expert Production Controlling Industrial Engineering 4 1 Adult Education 7 2 Industrial Engineering number of seminars number of training programmes

REFA compact courses Short seminars, 1 to max. 3 days duration Focus on (number of optional topics) business administration and controlling (13) organisation management (9) project management (3) work design (5) management competence (3) communication and individual skills (15) liability and law (4) work- and process organisation (11) work design (3) data- and remuneration management (8) lean management (9) logistics, production planning and control (8) quality management (3) value analysis (3)

REFA inhouse seminars Upon request REFA seminars are also held at the customer s site, which means: the training is better adapted to the customer s operational requirements the company determines time, place and duration of the training no travel- and hotel costs for participating staff members absence of participating staff members can be minimized. REFA gladly submits an indivdual offer for an inhouse training measure.

Consulting and coaching Another way to directly benefit from REFA Know-how REFA s consulting- and coaching offer - overview process analyses and -optimisation time studies job evaluation planning of production- and order management optimising resource management set-up of a quality management controlling optimisation of service- and administrative processes change management

REFA-International* Further education and consulting worldwide REFA focuses on core competences and partners central topics are work design, industrial organisation and company development international measures take place through local partners or directly from our base in Germany. Benefits for local and global customers internationally tested methods comprehensively backed-up application worldwide use of an identical methodical language *belongs to the REFA Federal Association

REFA-International REFA local cooperation partners worldwide Argentina Mexico Switzerland Austria Poland Tunisia Belarus Portugal Turkey Bulgaria Romania Ukraine Croatia Russian Federation Uruguay Czech Republic Slovakia China

REFA services Branch organisations REFA media REFA membership

Expert- and branch organisations REFA support - rich in tradition Service and formula for success" at the same time REFA cooperates with 20 expert- and branch organisations, thus ensuring permanent adjustment and fine tuning of methods and seminars and reaching full effect in their practical application = branch specific seminars = practice oriented conferences = specialized scripts and training documentation

A solid service: REFA media practical support for every day s work specialist literature specialist journal (5x per year) organisation methods software market best practice companies interviews and advice from and for the working world videos and CD-ROMs

The service plus for REFA members registration with the federal association or a local REFA branch is sufficient Main advantages for REFA members REFA further education measures at a reduced price selected items from the REFA shop at a beneficial member s price free subscription for the REFA specialist journal "Industrial Engineering" (4 editions a year, 42.80 ) Extra benefits special rates with Hertz car rental bonus package with the SEB Bank further branch-specific advantages may be offered annual membership fee: 50 (25 students), for companies rate upon request

Facts and figures Resources Seminar activity International projects

WhoisbehindREFA? Principle the REFA team works mainly in an honorary capacity For you, publicly and behind the scences, there are approx. 12.000 registered members over 1.500 trainers over 1.000 volonteers on an honorary basis approx. 100 employees 85 regional, district and local branch associations 11 members in the board of directors from the federal and regional associations 1 supervisory board 1 general members meeting

Key figures for seminar activity So far all-in-all over 1 million seminar participants The REFA offer covers over 50 seminar topics over 10 conferences over 15 training programmes This means per year over 30.000 participants over 1.000 seminars (or 3.000 seminar days) over 800 training qualifications

International projects Responsible REFA Federal Association represented in approx. 20 countries managed or participated in 20 development programmes sponsored by the European Union completed over 100 international inhouse training & consulting projects partner network to fulfill global demands is constantly being extended

Our way and our perspectives The 7 guiding principles Product policy Market presence

The 7 REFA guiding principles 1. Our services match our customers needs: they are comprehensive and to the point. 2. Our trainers are selected and practice oriented professionals. 3. We count on transparency and communicate accordingly. 4. For us, working the market means setting-up and cultivating relations: with customers and generally with science, industry and social partners. 5. Our customers can rely on a balanced price-performance ratio. 6. We want to continue to be one of the leading market providers in the field. 7. Our main goal is to fulfill the quality expectations of our customers and partners.

Our product policy Further education to annually question topics, contents and form of our seminars and to adjust or complement them accordingly. to constantly check and improve our trainers qualifications and performance. Consulting and coaching to make our core competences available parallely or in addition to our further education programme. to discern customers needs and to act accordingly. REFA-International (Federal Association) to worldwide offer further education, consulting and coaching from our base in Germany or through our local partners. to cultivate and expand our international partnerships.

Our market presence REFA a brand with tradition and potential for growth Today s decentralized association structure and where we are headed close to the puls, rooted on site strenghts to build on differences in the market image measures have been initiated to strengthen the brand improve brand recognition strengthen customer ties benefit from synergies within the association shared concept for publications internet presence and especially for the REFA mark of quality.

Your local REFA partner Everywhere in Germany Through the Federal Association Services offered Your benefits

REFA is also in your area North-Ouest Hesse Rhineland- Palatinate/ Saar Mecklenburg- Western Pomerania Berlin and Brandenburg Saxony- Anhalt Thuringia Baveria Saxony Federal Association in Darmstadt and Dortmund 10 regional associations (member associations) 85 district and local associations represented in over 20 countries Baden- Wuerttemberg

Locations REFA Federal Association (FA) Headquarters in Darmstadt board of directors product management training/seminar facilities Business School Dortmund product management training/seminar facilities conference center

REFA seminar offer Federal Association Basic offer Spot offer Focus offer FURTHER EDUCATION seminars/training progr. production + logistics Industrial Engineering controlling didactics SEMINARS/TRAINING for administration + service providers organisation management controlling COMPACT COURSES practice related, 1-3 days business administration + controlling communication + leadership lean management production + logistics BUSINESS GAMES simulation seminars QUALITY MANAGE- MENT specialized further education LECTURERS/TRAINERS qualification of REFA Trainers We also implement the above seminars as inhouse training measure at the company s facilities.

REFA training offer Over 50 seminars and over 15 training programmes for skilled workers and management REFA Basic Training in Work Organisation REFA Technical Training in Process Organisation Quality- and Environmental Management Organisation Development REFA Technician Supply Chain Management Logistics Industrial Engineering Controlling Production Controlling Adult Education working week seminars week-end seminars summer academy

For administration and service providers Tailor-made for administrative bodies (federal government, federal states, municipalities and their enterprises) churches and welfare organisations social securities banks and insurance companies private service providers wholesale and retail New, exclusively from the REFA Federal Association: Consultingand Coaching to optimize administrative processes Seminar offer by the Federal Association REFA Organiser REFA Management Expert for Organisation special seminars for organisation REFA Controller for Public Administration

REFA Compact Courses From practice for practical application over 100 seminar offers short - 1 to max. 3 days exchange of experience guaranteed Focus business administration and controlling communication and leadership lean management production and logistics

Business games with REFA business simulation pure, keeping an overview while in the thick of things over 10 business games at choice experience and learn while at play enhance team skills Focus of the games controlling and general management company management logistics and materials management for service and administration hot topics for the first time also with a business game for the manufacturing industry

See you again at REFA.