Ref: 18695 Graduate Development Officer Stoke and Staffordshire Dear Applicant, Thank you for your interest in the above post, please find the specific role requirements and duties for this post detailed within this document. When completing the application form you may submit additional documentation however we cannot accept a CV as a completed application. Please note the following: Once you have submitted or posted your application form allow 10 working days after the closing date for a response. As we do not notify applicants of an unsuccessful application, if no response has been received within this time, please accept this as confirmation that your application has been unsuccessful. Unsuccessful applicants must wait 6 months before applying for a vacancy at Creative Support. Please return the completed application form to Creative Support in the enclosed Freepost envelope or to Recruitment, Wellington House, 131 Wellington Road, Stockport, SK1 3TS. Due to our charitable organisational status all application forms submitted without use of the Freepost envelope must be done so using the correct postage amount. Creative Support cannot accept receipt of forms which carry a surcharge due to incorrect postage amounts. For any queries regarding the role, please contact Helen Broadhurst, Registered Service Manager on 07866 854216 Closing Date: 01 December 2017 Yours faithfully Recruitment Department Encs: Form Philosophy Statement Additional Information Finalised: All candidates are subjected to enhanced DBS checks Page 1 of 7
JOB DESCRIPTION GRADUATE DEVELOPMENT OFFICER Stoke on Trent & North Staffordshire Responsible To: Service Director and Registered Service Manager The Role: To provide development support to senior managers and staff in raising Creative Support s profile and positive reputation, building our business activity, setting up new services, enhancing the quality of existing services and arranging various client. To add value to our service delivery and the experience of our customers by building social capital and community links. We are looking for a proactive and assertive individual who has the ability to manage a diverse workload within a person centered organisation. Main Responsibilities/Duties 1. To gain an excellent knowledge of community resources in the region across all sectors. To undertake local area mapping of resources and to publicise and maintain up to date information in an accessible format. 2. To proactively forge links with a wide range of partners across statutory and voluntary services. To ensure regular attendance and active participation in and contribution to local partnership working opportunities. 3. To build a positive local and regional profile for Creative Support and our services through promoting our services, events and positive outcomes. 4. To develop joint initiatives with local partners which add value to the community and enable service users to make a meaningful contribution. To promote access to community activities and mainstream services. 5. To increase the role of volunteers and peer support within the region and to work closely with user led organizations, community groups and social enterprises which can provide opportunities for service user participation and personal development including volunteering opportunities. To develop good practice and protocols for volunteering and peer employment. To support a range of service user and volunteerled activities in the service including peer support, networking, befriending, social enterprise models, time banking and user-led activities/sessional groups. 6. To gather feedback from service users on their satisfaction with the services and opportunities we offer. To use this information to improve and shapes services for the benefit of its service users. 7. To develop knowledge of available funding sources, grants and resources which could add value to the service, including funding for a social enterprise model. To complete funding application bids to a high standard. To work with local businesses and partners to secure sponsorships and donations. 8. To identify and develop opportunities for the mutual sharing of resources with other third sector organisations including training opportunities, hiring out of community spaces, shared activities and events. Page 2 of 7
9. To link in with the head office development team in ensuring full use of wider agency initiatives taking place in relation to service user involvement and consultation, Creative Communities, contribution to newsletters, activities and celebrations. 10. To market Creative Support s personalised services directly to service users and their families and to respond positively to all enquiries and referrals. To obtain and share intelligence about local authority and NHS commissioning intentions and strategic priorities. 11. To organise recruitment events and open days and to create promotional material. To organise and participate in recruitment selection procedures including group and one to one interviews. To support service users to take part in the recruitment process. Development 12. To produce a range of high quality written information to support the development of local services which may include policies, business plans, marketing materials, newsletters, recruitment materials, communications to service users and families etc. 13. To assist the Executive Team and the Development/Tendering Team in any other duties as may be required which may involve direct input in developing and implementing plans for new services. 14. To support the continuous improvement and development of agency good practice through the circulation of all relevant publications/articles/policies and strategies and general information to relevant staff and service users. 15. To support managers and staff directly in preparing for internal and external audits and inspections. 16. To offer administrative support to local managers in a range of areas including stakeholder involvement, compliments and complaints, following up incidents and safeguarding issues, HR matters etc. General Duties 1. To ensure effective communication with line manager. 2. To accept regular support and supervision from line manager. 3. To carry out all work in a manner consistent with the aims and principles of Creative Support. 4. To comply with and to implement the Equal Opportunities Policy of Creative Support. 5. To maintain confidentiality at all times, in accordance with the agreed policy. 6. To identify own training needs in discussion with line manager and to attend training events and courses as required. Page 3 of 7
7. To observe any written policies, procedures and guidelines for good practice agreed by Creative Support. 8. To undertake travel across England as required and work flexibly to meet deadlines 9. Any other duties as required Page 4 of 7
PERSON SPECIFICATION GRADUATE DEVELOPMENT OFFICER West Berkshire Services Newbury, Reading, Slough and Wokingham QUALITIES REQUIRED How Assessed? / Desirable? 1 Degree level educated (a good 2.1 or 1 st class honours degree) 2 Evidence of post-degree work experience and transferable skills Desirable 3 Excellent written and verbal communication skills 4 Ability to proactively manage own workload and take instruction from varying managers 5 The ability to devise and manage programmes and work within deadlines 6 Ability to develop partnerships and positive relationships with all stakeholders 8 Good general IT skills and a good working knowledge of Office applications (Word, Excel and PowerPoint) 9 Confidence and ability to produce and deliver presentations to a high standard. 10 A well organized and analytical approach to data and information, with the ability to review and summarize information quickly and concisely. 11 Willingness to travel and work flexible hours which may include some evening and weekend work as agreed with line manager 13 An ability to demonstrate a genuine passion for the third sector, interest in health and social care policy/provision and commitment to our person centred values. Interview Interview Interview 16 Car driver preferred Desirable Page 5 of 7
TERMS AND CONDITIONS GRAUDATE DEVELOPMENT OFFICER Stoke on Trent & North Staffordshire Pay Structure: Up to 19,108pa dependent upon experience and qualifications: Point 1: 17,456 per annum Point 2: 18,092 per annum Point 3: 18,564 per annum Point 4: 19,108 per annum Bank Holidays An enhancement is paid for working at Christmas and New Year. We do not pay enhancements for working evenings, weekends or any other public holiday. Hours of Work: Full time hours 37.5 per week, to be worked flexibly as required including occasional weekends and evenings. Disclosure Checks: Employment will be subject to enhanced Disclosure and Barring Service checks and SOVA checks. Probationary Period: The first six months will constitute a probationary period. When this is successfully completed, employment will be confirmed. Holidays: 25 days plus 8 statutory days pro rata Sickness Policy: Creative Support operates a discretionary company sick pay benefit scheme which is for the purposes of preventing hardship during times of serious illness. The eligibility criteria and conditions for payment of Company Sick Pay (inclusive of SSP) are shown in the Employee Handbook. You may be eligible for Company Sick Pay benefits subject to compliance with these criteria as follows:- Creative Support do not pay for the first three days of any sickness absence. First six months service - Not eligible for Company Sick Pay though you may be entitled to SSP. Six months to eighteen months service - Up to a maximum of four weeks at full pay. Eighteen months plus service - Up to a maximum of eight weeks at full pay followed by four weeks at half pay. Part time employees will receive Company Sick Pay benefits as detailed above but pro rata to actual hours worked each week. Company Sick Pay benefits may be withdrawn or temporarily suspended where performance or attendance is unsatisfactory. Page 6 of 7
Life Assurance: All staff are entitled to free life assurance. This is a valuable benefit which provides a lump sum equal to four times annual salary. The policy is provided by Norwich Union. Discretionary Benefits: Creative Support offers discretionary benefits in addition to statutory benefits. These include: Paid paternity leave Enhanced maternity leave Compassionate leave Carers leave up to 5 days per annum Pension: Creative Support operates an auto-enrolment pension scheme with the People s Pension. Employee Counselling Service: All staff, their partners and members of their household have access to an independent confidential, 24 hour telephone counselling service and to legal and financial advice. In addition, up to 6 sessions of face to face counselling can be obtained. This service is delivered by professionally qualified and supervised counsellors and is provided free of charge Hospital Saturday Fund: All employees have access to a special scheme which enables membership of the Hospital Saturday Fund on preferential rates. There are a choice of packages offering different levels of service. Membership is entirely voluntary. Staff Benefits Scheme: As a member of staff for Creative Support you will be entitled to access a range of on-line benefits for various activities and high street stores. Benefits include discounted prices and two for one offers at Theme Parks, Shops, Restaurants and various on-line stores. Page 7 of 7