MARKETPLACES DATA SHEET Third-party marketplaces like Amazon, ebay, Tesco, Cdiscount and Walmart account for a growing portion of global online retail sales. Online retailers of all sizes are recognising the profit potential of marketplaces and the importance of aligning with a software partner. ChannelAdvisor simplifies selling across marketplaces by automating tedious, day-to-day tasks from juggling quantity to order fulfilment, allowing online retailers to operate more strategically and sell more across multiple marketplaces. CHANNELADVISOR MARKETPLACES WILL ENABLE YOU TO: Power multiple marketplaces via a single platform. We support Amazon and ebay, as well as Tesco, Otto, Cdiscount, Walmart and more. Manage and update your product catalogue from one place. Grow your audience and your sales with expansion into international marketplaces. Analyse your performance at a general level and at a product level. Eliminate worry with our secure and scalable system. Sync your marketplaces presence with your other online channels, such as comparison shopping engines, pay-per-click advertising and your webstore. And many more
INVENTORY DATA MANAGEMENT ChannelAdvisor Marketplaces enables you to launch, track and automate your inventory across marketplaces such as ebay, Amazon, Tesco and more from one central platform, eliminating duplicate product data and preventing potential overselling scenarios. INVENTORY DATA MANAGEMENT FEATURES AND BENEFITS Data Transformation Engine All Items View Variation Listings Bundles Out-of-Stock Inventory Blocking Inventory Attribute Custom Attribute Support Multiple Distribution Centre Support Multiple Warehouse Designations FBA Inventory Management Use business rules and lookup lists to supplement or improve product data as you upload inventory to help your product information be more consistent and complete. View inventory allocation across the sales lifecycle to monitor performance. Place related items together in a variation relationship to show that a product comes in different colours, sizes or other choices to simplify the buying process and optimise your performance. Group products and keep your quantities in sync across bundles, individual SKUs and channels. Variations can also be part of bundled listings.. Suppress products, from all marketplaces listings and/or your webstores, that should not be posted or are out of stock to reduce errors and provide convenience and immediacy. Include the characteristics that define a product so that it can be listed and found on a marketplace. Define custom attributes for added flexibility and more accurate product information. Assign different distribution centres to products within the same account to represent your inventory more accurately. Enter a warehouse location or number for products to conserve time. Identify high-velocity SKUs sold via Fulfilment by Amazon (FBA) and estimate how long existing quantity will last. Get detailed quantity information and competition data to assess performance and competitive landscape for your products.
MARKETPLACES LISTING MANAGEMENT Not only is listing your products a tedious and time-consuming task, but it s also one of the most important parts of ensuring that your products are seen by consumers. ChannelAdvisor s Listing Management enables you to customise and brand your marketplaces listings to meet your strategic business goals through dynamic listing strategies and intervals. MARKETPLACES LISTING MANAGEMENT FEATURES AND BENEFITS Listing Summary on Marketplaces Access a dynamic, real-time overview of where products are in the process of going live. Category-Specific Product Mapping Templates Data Transformation and Optimisation Categoriser Quantity Management Strategy Error Organisation and Bulk Resolution ebay Customised Ad Templates and Template Tags with Responsive Design Expanded Repricer Technology Create category-specific product templates that use common attributes and data-manipulation technology to map your product information to each marketplace's specifications. Use business rules and lookup lists to transform and optimise your inventory data to meet each marketplace's needs. Automatically associate products with categories on Amazon, ebay, Jet and Sears to save work and launch listings faster. Manage your available quantity with a variety of flexible options that allow you to share quantity across marketplaces and avoid overselling. Review similar errors for multiple products, prioritise and resolve. Brand your ebay listings with custom layouts, optimise your ads for mobile devices and save time by automatically populating listings with product-specific attributes. Design an automated pricing strategy that can help you beat competitors prices with an algorithmic enhancement to our repricer for Amazon. FBA Product Cost Calculations Determine your FBA and referral fees for each product before listing and include them in your Repricer calculations. FBA Inventory Management Get insight into both your FBA products and merchant-fulfilled products in one grid, using a variety of metrics to determine which products would be a good fit for FBA. Amazon Sponsored Products ebay Promoted Listings Increase the visibility of your listings by advertising on Amazon. Manage your ads within ChannelAdvisor and use our Smart Select technology to determine which products would be most strategic to advertise on the site. Boost item visibility, accelerate new item rankings and raise brand awareness by promoting them on ebay.
360 VIEW Our 360 seller dashboards help retailers like you focus on improving seller reputation and becoming more successful on Amazon, ebay and other marketplaces by providing key information on sales channel performance, top-performing products, orders past shipment date and productlisting statuses. Our Actionable Retail Insights offer customised recommendations on specific actions to take to improve your data, pricing and products. INSIGHTS AND DASHBOARD FEATURES AND BENEFITS Recent Sales and Order Data Actionable Insights Top-Selling Products Orders Pending Shipment Seller Reputation and Customer Feedback ebay Returns and Buyer Claims Amazon Product Performance Dashboard Amazon Product Performance Product View Pricing Insights Product Demand Widgets FBA Dashboard Review revenue and order intelligence, such as number of orders and average order value, for recent transactions on marketplaces. Obtain and act on relevant, data-driven recommendations to help you optimise your listings and order and stock the right products. View your best-selling products, current product quantities and insights so you never miss an opportunity to make the most of your popular items. See orders that need to be shipped, organised by days since order placement. Stay in good standing with easy access to your performance metrics so you can quickly respond to negative feedback. Reference an aggregated view of ebay Returns Centre activity as well as buyer claims. Monitor and analyse best selling products and top Buy Box opportunities on Amazon. View the details of individual product performance by looking at sales history, Buy Box access, your product match in the Amazon catalog and Pricing Insights. Analyse your repricing analytics and get insights into repricing with Fulfilment by Amazon. View package destinations for your orders domestically, around the globe and from ebay s Global Shipping Programme to see which locations have demand for your products. Keep track of your FBA metrics with five widgets that monitor information like inventory and GMV by channel or fulfilment type.
ORDER MANAGEMENT AND FULFILMENT Making the sale is half the battle. Next you have to make sure that the order fulfilment and shipping process turns a shopper into a repeat buyer. ChannelAdvisor s order management and fulfilment helps you fulfil orders with maximum efficiency. It also enhances the post-sales buyer experience through automated communication to the buyer and complete integration with your shipping solution. ORDER MANAGEMENT AND FULFILMENT FEATURES AND BENEFITS Order Management Customisable Invoices Order Refunding and Return Merchandise Authorisation (RMA) ebay In-Store Pickup ebay Order Consolidator Fulfilment by Amazon (FBA) Amazon Multi-Channel Fulfilment Multiple Distribution Centres Third-Party Shipping Integration ebay Buyer Feedback Consolidate all orders into a single view and/or exportable format to streamline fulfilment. Automatically import tracking numbers and mark orders as shipped. Tailor your messaging on customer invoices from each marketplace or your webstore. Easily refund transactions to provide enhanced customer service. Process buyer initiated returns (RMAs) when a buyer issues a return with the marketplace that is then accepted or rejected by the seller. Allow your buyers to pick up ebay orders in your brick-and-mortar locations. Automatically detect orders from the same buyer and address and combine them into one order to save shipping time and cost Fulfil orders via an Amazon FBA facility. Get automated quantity updates from Amazon and have products sell via FBA when quantity is available there and revert to your warehouse when quantity runs out. Use your Amazon FBA quantity to fulfil orders from any of your ChannelAdvisor channels, e.g., ebay, Sears. Update and track your stock levels at each of your fulfilment centres, then choose whether to fulfil by prioritised centres for each channel or by proximity to your shipping destination. Integrate with a variety of shipping tools, allowing for faster fulfilment operations. Automate the process of leaving buyer feedback for ebay purchases.
REPORTING & ANALYTICS ChannelAdvisor s retail analytics give you the ability to create customisable reports that deliver the insight you need to make performance-driven business decisions down to the product level. REPORTING & ANALYTICS FEATURES AND BENEFITS Account Dashboard Report Centre View data by date, week, month or quarter, comparing sales and trends across all marketplaces and webstores. Get complete insight into your sales with customised widgets and powerful reports for listing, site, and product activity, as well as checkout and invoices. Gain visibility into business profitability and velocity down to the product level. Sales History View Profit and Loss Reports Build a record of customer relationships for future marketing efforts with order history tracking. Track profitability of individual listings with weekly or monthly emails that keep you informed and help you fine-tune campaigns.
SERVICES OVERVIEW ChannelAdvisor s Marketplaces Services team is made up of e-commerce experts who have helped thousands of retailers sell more online. Our experts will ensure that you avoid learning-curve mistakes and costly rework, and they ll give you the peace of mind that your e-commerce strategy is on the right track every step of the way. Our mission is to help you sell more on marketplaces like Amazon, ebay and Tesco. SERVICE OFFERINGS Managed Solution Let ChannelAdvisor experts manage your campaigns using our industry-leading technology and many years of expertise. Your designated team will: Consult to upload product data during implementation Configure listing schedules Determine settings based on best practices Edit ad copy and policies Oversee stock on hand and pricing changes Lead weekly status call and report delivery Direct quarterly account planning Launch Plus For savvier retailers that simply need some initial direction to launch their products on ebay or Amazon, Launch Plus is an ideal solution. You ll receive hands-on assistance during the launch process from a team that will consult on inventory/image data migration, provide guidance on configuring templates and listing schedules, offer recommendations on account settings and conduct one-onone platform training. ADD-ON SERVICES OFFERINGS Strategy as a Service With ChannelAdvisor s Strategy as a Service, we advise professional online retail marketers on how to set up specific tests, implement best practices to achieve desired goals and deploy timing of these initiatives based on seasonality. This offering gives you the flexibility to request a specific amount of strategy consultation when you need it most. Why use us? We: Bring focus to your campaigns Help you find untapped revenue potential Provide pathways to improved metrics
ABOUT CHANNELADVISOR ChannelAdvisor (NYSE: ECOM) is a leading provider of cloud-based e-commerce solutions that enable retailers and manufacturers to integrate, manage and optimise their merchandise sales across hundreds of online channels including Amazon, Google, ebay, Facebook and more. Through automation, analytics and optimisation, ChannelAdvisor customers can leverage a single inventory feed to more efficiently list and advertise products online, and connect with shoppers to increase sales. Billions of dollars in merchandise value are driven through ChannelAdvisor s platform every year, and thousands of customers use ChannelAdvisor s solutions to help grow their businesses. For more information, visit www.channeladvisor.co.uk. Copyright 2017 ChannelAdvisor Corporation. All rights reserved. 0203 014 2700 WWW.CHANNELADVISOR.CO.UK UKTEAM@CHANNELADVISOR.COM