Performing Microchip Implantation in Animals Qualification Handbook Version 1
Copyright All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means whatsoever without prior written permission from the copyright holder. Lantra Registered Office: Lantra, Lantra House, Stoneleigh Park, Nr Coventry, Warwickshire CV8 2LG Registered no: 2823181 Charity no: 1022991 Scottish charity no: SC039039 Web: www.lantra.co.uk Tel: +44 (0)2476 696996 E-mail: sales@lantra.co.uk Write: Lantra, Lantra House, Stoneleigh Park, Nr Coventry, Warwickshire CV8 2LG 2 Performing microchip implantation in animals Qualification handbook v1.1 Lantra
Lantra Awards Level 3 Award in Performing Microchip Implantation in Animals (QCF) Qualification Handbook (V1) Contents 1 Why has this qualification been developed?... 4 2 Who is the qualification for?... 4 3 What does this qualification cover?... 4 4 Quick search guide... 6 5 Content of Qualification... 6 6 How is this qualification delivered?... 9 7 What does a Provider need to do?... 15 8 Administration... 17 9 How does a Provider deliver this qualification?... 19 Performing Microchip Implantation in Animals (SCQF) Qualification Handbook v1.1 Lantra 3
1 Why has this qualification been developed? The Level 3 Award in Performing Microchip Implantation in Animals (QCF) qualification has been developed in response to legislative changes relating to pet travel and the compulsory microchipping of dogs. Prior to this, there has been no nationally agreed standard for the training of individuals who perform microchip implantation in animals, resulting in different skill levels and practices. This qualification has been developed with the key aims of promoting animal welfare and setting a minimum standard of competence, and the development has been guided by industry experts representing microchip manufacturers, veterinary organisations, animal health & welfare organisations and English, Welsh and Scottish Government Departments. The Level 3 Award in performing microchip implantation in animals is a nationally recognised qualification based on National Occupational Standards (NOS) for implanting microchips in animals. The qualification comprises of one mandatory unit and is a regulated qualification on the QCF. Individuals may undertake training from a variety of sources, however to achieve the qualification they must be assessed against all of the Learning Outcomes, and Assessment Criteria set out in the qualification. This Qualification Handbook provides information for provider staff involved in the planning, delivery and assessment of the Level 3 Award in Performing Microchip Implantation in Animals (QCF). 2 Who is the qualification for? This qualification has been developed for individuals who perform the implantation of microchips in dogs, cats, ferrets, rabbits or other species not covered under the Veterinary Surgeons Act 1966. This qualification is available for learners aged 16+. 3 What does this qualification cover? Learners undertaking this Qualification will be able to demonstrate their competence in implanting microchips in animals. The Qualification aims to assess the learner s: Knowledge and understanding of current legislation and safety requirements. Knowledge and understanding of the use of microchips in animals Ability to safely handle and restrain animals Ability to select and prepare equipment for microchipping implantation 4 Performing microchip implantation in animals Qualification handbook v1.1 Lantra
Ability to prepare the animal for microchipping Ability to safely perform microchipping implantation Ability to carry out post-implantation procedures. Following Ofqual s regulatory requirements this Qualification is identified and approved with the following purposes: Purpose: C. Prepare for employment Sub purpose: C2. Prepare for employment in a specific occupational area. Performing Microchip Implantation in Animals (SCQF) Qualification Handbook v1.1 Lantra 5
4 Quick search guide Qualification title Qualification number Qualification start date Qualification review date Level 3 Lantra Awards Level 3 Award in Performing Microchip Implantation in Animals (QCF) 601/4237/6 01 October 2014 31 August 2017 Where to look for further details Ofqual s Regulatory Information Technology System (RITS) https://rits.ofqual.go v.uk/users/home Credits 2 GLH 13 Quartz ID numbers Programme - 2984 Qualification 236 N/A Number of units Unit numbers and titles 1 (Mandatory) H/506/6432 - Performing Microchip Implantation in Animals Page 3 Minimum age limit 16 yrs. Page 7 Entry requirements None N/A Pre-requisites None N/A What type of provider? Assessment method(s) Assessment recording Will we need an IQA? Will we need to have EQA visits? Is there a skills card available Fees Related documents How do I register Learners? Corporate Direct observation and oral questioning by Lantra Approved Assessor Assessment Report Form Yes Yes 5 Content of Qualification Corporate Provider Handbook Assessment Handbook Corporate Provider Handbook Yes Page 9 Registration fees Product Directory; Membership fees and Quality Assurance Sales Team All related documents can be downloaded form the Lantra Awards website Via Quartzweb Product Directory; Sales Team http://www.lantraawards.co.uk/home. aspx Corporate Provider Handbook and Quartzweb User Guides 6 Performing microchip implantation in animals Qualification handbook v1.1 Lantra
The Lantra Awards Level 3 Award in Performing Microchip Implantation in Animals (QCF) Unit title Unit reference number Performing microchip implantation in animals H/506/6432 Unit level 3 Unit credit value 2 Learning outcomes The learner will: 1. Understand the use of microchipping in animals 2. Understand relevant health and safety legislation and industry good practice 3. Be able to safely handle and restrain animals for microchip implantation 4. Understand scanning equipment for the use of microchipping 5. Be able to select and prepare equipment for pre-implantation checks in a safe, and clean manner Assessment criteria The learner can: 1.1 Explain the requirement for the implantation of a microchip in animals 1.2 Explain the procedure of implantation of a microchip in animals 2.1 Explain your responsibilities under relevant environmental and health and safety legislation and good practice 2.2 Explain the importance of maintaining appropriate levels of hygiene and bio-security 3.1 Explain the importance of recognising the behaviour of the animal before handling and restraining 3.2 Carry out safe handling and restraint of the animal in preparation for microchip implantation 4.1 Explain the preparation, use and maintenance of different types of scanners available, 4.2 Explain the environmental constraints of using a scanner 4.3 Explain the importance of scanning the microchip 5.1 Carry out the selection, preparation and maintenance of equipment throughout preimplantation checks 5.2 Prepare the required work area, equipment and paperwork for pre-implantation checks 6.1 Assess the suitability of the animal for the implantation of a microchip 6. Be able to prepare the animal for microchipping 6.2 Perform the correct procedure and pattern to scan an animal thoroughly 6.3 Recognise signs of animal health conditions that may mean that the animal is unsuitable to attempt implantation of a microchip Performing Microchip Implantation in Animals (SCQF) Qualification Handbook v1.1 Lantra 7
Learning outcomes The learner will: 7. Be able to safely perform microchipping implantation Assessment criteria The learner can: 7.1 Carry out the implantation of a microchip in an animal 8.1 Explain the activities required following the implantation of a microchip in an animal 8. Understand post implantation procedures 8.2 Explain how to process post implantation records 8.3 Explain how to handle, store and dispose of waste in accordance with legal requirements 9. Be able to carry out post implantation procedures 9.1 Carry out activities required following the implantation of a microchip in an animal 9.2 Process post implantation records 9.3 Handle, store and dispose of waste in accordance with legal requirements 8 Performing microchip implantation in animals Qualification handbook v1.1 Lantra
6 How is this qualification delivered? Are you an approved Lantra Provider? Corporate Provider What type? Yes No Contact Sales for application form Guidance for Corporate Providers Standard Provider Do you have approved Assessors? No Yes Quartzweb User Guide No Download relevant documentation from the My Profile area of the Lantra Awards Website Register your Learners via Quarzweb Assessor to observe Learner and complete Assessment Report Did the Learner meet all of the Assessment Criteria? Yes Provide evidence that Action Plan has been completed Centre to retain Assessment Report and claim certificates via Quartzweb Yes Have you been given Direct Claims Status? Yes No EQA and provider agree an Action plan? No Did the EQA recommend approval and support the claim? Lantra will arrange for External Quality Assurance to take place Performing Microchip Implantation in Animals (SCQF) Qualification Handbook v1.1 Lantra 9
6.1 Delivery in the UK The specification for this qualification is approved for delivery in the United Kingdom. Ofqual regulates the Qualification in England, Northern Ireland and Wales. Although QCF qualifications are not regulated in Scotland, they are available to anyone who wishes to use them. Lantra makes no distinction between providers and learners in Scotland and those elsewhere. 6.2 Who can deliver this qualification? Only Lantra approved Providers can deliver this qualification. For further information on becoming approved please contact our sales team via sales@lantra.co.uk or call on 024 7669 6996. 6.3 Funding Approved qualifications may be eligible for funding from either the Education Funding Agency (EFA) or the Skills Funding Agency (SFA), or equivalent bodies in Wales and Northern Ireland. The Qualification is listed on The Register of Regulated Qualifications and the Learning Aim Reference Application (LARA). Funding may be available to organisations which meet the requirements of the relevant agency. 6.4 Costs For fees relating to the delivery of this qualification, please contact Lantra s sales team. 6.5 Unique Learner Number (ULN) It is a requirement that Awarding Organisations capture the ULN for all learners intending on claiming certification for an Award, Certificate or Diploma. The ULN should be entered in the ULN field on the learner registration form, which is required at the point of registration. For information on how to obtain ULNs for your learners, please refer to the Learning Records Service guidance http://help.learningrecordsservice.org.uk/faqs/uln+faqs.htm. 10 Performing microchip implantation in animals Qualification handbook v1.1 Lantra
6.6 Certification 6.6.1 Claiming certification Once a learner has met all of the assessment criteria, providers can claim a certificate and a skills card. Upon approval, providers will be issued with a username and password which will provide access to Quartzweb. A user guide is provided in the member login area which contains instructions on how to register learners and claim certificates. Please refer to your approval letter for details on how to access Quartzweb. Providers should be aware that learner certification may be withdrawn if assessment is noncompliant. Lantra will support providers when requirements are not met by implementing sanctions; developing action plans; providing recommendations. Assessment Reports should be retained by the provider for 3 years after verification has taken place. Providers should encourage learners to retain a copy of the Assessment Report as evidence of the assessment and species being implanted with a microchip. 6.6.2 Skills card If the learner requires a skills card, they must supply their provider with two passport sized photographs before the assessment starts. The Assessor must verify that the photo is of the learner being assessed, either by signing the back or by emailing the digital photograph to qualifications@lantra.co.uk containing the following statement; 'I certify that this is a true likeness of [learner s full name]'. The email should include the provider name, the qualification title, the date of assessment and the learner s full name and ULN. 6.6.3 Direct claims service Direct claims service enables providers to claim certification directly without the need for an External Quality Adviser (EQA) visit to take place. Initially a claim by a new provider can only be made after an EQA has conducted a visit, approximately 6 months following provider approval. Where an EQA identifies a programme is running successfully, recommendation may be made to use the direct claims service. Where this is granted the provider must retain all assessment evidence until the EQA has quality assured the work meets national standards direct claims status may be withdrawn if access is not given to completed learners portfolios where certificates have already been claimed. A system must operate within the provider to ensure all assessors assess to the required standard. The IQA will be required to observe each assessor, retaining evidence of observations which must Performing Microchip Implantation in Animals (SCQF) Qualification Handbook v1.1 Lantra 11
be made available during EQA visits. The EQA may request to sample the process and observe assessors. If the EQA is not confident with how the provider is operating they may recommend withdrawal of direct claims service. Should a provider be imposed with a Level 2 sanction, direct claims service will automatically removed. Further information on sanctions can be found in the Provider Handbook. 6.6.4 Replacement certification and skills card Lantra will issue a replacement certificate and/or skills card if a learner loses the original, provided that the learner can provide proof of identity (for example, birth certificate, wedding certificate, driving licence) and can give details of the provider they were registered with. Lantra will check all claims for replacement certificates against the original certificate claim form. The provider may be contacted for authentication. The certificate will be clearly marked as a replacement. There is a fee for all replacement certificates and skills cards; contact Lantra for the current fee. 6.7 Complaints The Lantra Complaints Procedure is published in the Policies Document; available on the Lantra Awards website. 6.8 Appeals Lantra has an enquiries policy and appeals procedure that can be used in for this circumstance. There are fees for enquiries and appeals, which will be refunded in full if the appeal is upheld or if a learner s results are changed as a result of an enquiry. See the Lantra Policies Document, available on the Lantra Awards website. 6.9 Malpractice Where malpractice is suspected, especially where there is doubt on the integrity of the assessment process, Lantra will immediately suspend further certification claims whilst an investigation is carried out. The regulatory authorities will be notified of any investigations and their outcome. You will be required to provide information about the suspected malpractice and the circumstances surrounding the matter. You should also refer to the malpractice procedure in the Lantra Policies Document for information about how Lantra investigates such cases. 6.10 Recognition of prior learning Recognition of prior learning (RPL) is defined as A method of assessment that considers whether a learner can demonstrate that they can meet the assessment requirements for a unit through knowledge, understanding or skills they already possess and do not need to develop through a course of learning. 12 Performing microchip implantation in animals Qualification handbook v1.1 Lantra
It is important that providers make it clear to learners that the RPL process is associated with how the learner has acquired the knowledge, understanding or skills; it does not mean the learner is exempt from the assessment. It is the responsibility of the Assessor to decide if RPL evidence provided by the learner is valid and meets the relevant assessment criteria. Where the Assessor decides that the RPL does meet the assessment criteria, this must be clearly signposted in the tracking documentation. It is recommended providers refer to Lantra s Recognition of Prior Learning Policy. 6.11 Animal Welfare considerations This qualification requires working with live animals and their welfare and safety must be considered when planning and undertaking assessments, for further information refer to the: Assessment Handbook Assessment Reporting Form Animal Welfare Policy in the Provider Guidance Document 6.12 Environmental issues, health and safety considerations Environmental issues, health and safety considerations and their application should be considered as part of the taught delivery for this qualification. 6.13 Health and Safety Young people This qualification can be offered to learners in the 16-19 age group. However, the Health and Safety at Work Act 1974 requires employers to ensure the health, safety and welfare at work of their employees and for training providers to safeguard trainees. Young people under the age of 18 can be exposed to risk when using work equipment due to immaturity, lack of experience or lack of awareness of existing or potential risks. Therefore, young people in this age group will need close supervision. For more information about young people at work, see Management of Health and Safety at Work Regulations 1999. Specific risks associated working with live animals must be considered and assessed when planning the delivery and assessment of this qualification. 6.14 Additional requirements Performing Microchip Implantation in Animals (SCQF) Qualification Handbook v1.1 Lantra 13
Lantra publishes its Equality and Diversity Policy in the Policies Document; available on the Lantra Awards website. Providers are expected to make appropriate arrangements, including reasonable adjustments; these are detailed in the Policy to ensure that learners with additional needs can access assessments wherever possible. The Equality and Diversity Policy covers alternative assessment arrangements which can be made for learners with visual and/or auditory impairment, permanent or temporary physical impairment, specific learning difficulties or dyslexia and learners for whom English is a second language. A provider must apply for reasonable adjustments to Lantra using the reasonable adjustments request form in the equality and diversity policy 6 weeks prior to the assessment taking place, before alternative assessment arrangements are made. 14 Performing microchip implantation in animals Qualification handbook v1.1 Lantra
7 What does a Provider need to do? 7.1 Team members You will need to allocate the roles of assessor(s) and internal quality assurers IQA(s), previously known as internal verifiers. The number of assessors and IQAs will depend on the number of learners expected to register. Assessors and IQAs need to have appropriate qualifications and occupational experience to fulfil these roles. Details of the requirements can be found in the Assessor Guidance. If assessors and IQAs are not already qualified, they will need to be working towards an appropriate Assessor or IQA Qualification. The arrangements for assessment decisions will need to be outlined and countersigned by a qualified assessor for internal verifications to be checked, authenticated and countersigned by a qualified IQA. Assessors and IQAs will need an induction and support, so you need to plan a staff development programme including their registration for the relevant Assessor or IQA Qualification. Newly appointed team members will also need development. Details are required of who will take responsibility for ensuring team members get the appropriate support. 7.2 Physical resources Learners will require access to specific physical resources for training purposes and to demonstrate competence, these include: an appropriate area to allow the safe and secure handling of animals a working surface appropriate for the animals to be worked with and the safety of the learner and others animal handling, restraint and lifting equipment appropriate to the animals to be worked with microchips, for teaching and implantation implanter devices, syringe and gun types scanners registration documentation personal protective equipment equipment and materials for the preparation of the implantation site equipment and materials for the hygiene and bio-security of the working area and equipment waste disposal equipment, including sharps bin and clinical waste consent forms The units of assessment will need to be checked to see what will be assessed ensuring learners have access to the right equipment to meet assessment requirements. 7.3 Management support Performing Microchip Implantation in Animals (SCQF) Qualification Handbook v1.1 Lantra 15
Experience has shown that qualification programmes run more effectively when given support by senior management. This can be achieved by appointing an IQA from the senior management team, or by ensuring they are given the authority to monitor the quality management systems for the programme and to implement any required changes. The IQA will need authority to allocate assessors, take responsibility for their training and development and to take remedial action and for implementing action points agreed with the External Quality Assurer (EQA) if required. Management support can be demonstrated by ensuring the appropriate team members are allocated to the programme and given sufficient time and resources to carry out their role(s) effectively. 7.4 Provider records Organisations may already hold records within their own systems which could be used to store records, provided that the information required is accessible. Providers offering regulated (e.g. QCF, SCQF registered qualifications) must ensure that separate records are retained for such learners. Lantra does not prescribe the format in which records are kept. Standard documents which can be used are provided in the appendices if required. Provider records must include: data about individual learners, including any special needs assessment and action plans learner registration achievement of units feedback given to learners by assessors learners evidence sampled by IQAs feedback given to assessors by IQAs learner induction plan. All records must be stored securely to avoid being falsified or fraudulent claims made. All assessment records must be retained at the Provider for at least three years after the learner has completed the programme. Providers should adhere to funding arrangements where appropriate. 7.5 Support for learners 16 Performing microchip implantation in animals Qualification handbook v1.1 Lantra
Learners will need to follow an induction programme designed on a particular element or unit so that they (and assessors) become familiar with the way the qualification operates. Many learners, particularly if they are mature adults, will already have pre-existing skills and knowledge. A system will need to be introduced to identify these skills and how evidence from prior achievements can be recorded see section 6.10 Recognition of prior learning. Assessors will need to identify the day-to-day work activities for each learner so guidance can be given on the most appropriate starting point for the individual to start collecting evidence. This process underpins the development of an assessment plan for each learner. Assessment plans should be monitored and reviewed regularly so learners continue to make progress and look for appropriate evidence. Some providers will have staff working in education guidance; in other providers, assessors may provide this support. It is important each learner has appropriate support and is directed towards additional support if required. Guidance on career opportunities may also be required. Learners with particular requirements may also need support from the provider (refer to equality and diversity in section 3.15 and Lantra equality and diversity policy for information relating to reasonable adjustments/special arrangements). 8 Administration 8.1 Administration process for registration and certification Upon approval, providers will be issued with a username and password which will provide access to Quartzweb. A user guide is provided in the member login area which contains instructions on how to register learners and claim certificates. Please refer to your approval letter for details on how to access Quartzweb. Learners may transfer registration from one unit/qualification to another, provided they are both offered by Lantra. This will incur an administrative fee; if the registration fee is higher for the second qualification, providers will be invoiced for the difference. No refunds will be made if the registration fee for the second qualification is lower. Learners transferring to a different provider must re-register at the new provider, who may charge a different fee. Lantra will charge a full learner registration fee to the learner s new provider. Learners must be informed when they have been registered. 8.1.1 Registering the Learner Please refer to the Quartzweb user guide for details on how to register learners. Performing Microchip Implantation in Animals (SCQF) Qualification Handbook v1.1 Lantra 17
For each learner the surname/family name, first name and the initials of any other names are required. The date of birth is important to distinguish between learners with the same name. Awarding Organisations are required to provide data to the regulatory bodies about learner characteristics, which is why we ask you to provide details of their gender, ethnic origin and whether they have requested any reasonable adjustments. This is so that achievements can be monitored for equal opportunities purposes and to ensure fair access to training is achieved. 8.1.2 Certificate claims Certificates can only be claimed for learners who are registered for the qualification through a provider which is approved by Lantra. All certificate claims are checked against provider approval records and learner registration records. No certificates will be issued unless the learner is registered. EQAs will not authorise a certificate claim for a learner who is not registered. The names as detailed on Quartzweb are how they will appear on certificates. 8.1.3 Claiming certificates during an external quality assurance (EQA) visit Certificates must be claimed during an EQA visit if the provider does not have access to the direct claims service. Providers using the direct claims service may still claim certificates during an EQA visit. To allow the EQA to authorise certification, all learner assessment records must be available for the EQA to sample from during the visit. If the EQA disagrees with the unit(s) being claimed, certification claims will not be authorised. Certificates may be delayed if it is not clear which units are being claimed. 8.1.4 Regulatory authorities Occasionally Ofqual (the Qualification Regulator) may visit providers and require access to premises, meetings, learner assessment records, internal verification records, documents, data, learners and staff. If providers refuse access Lantra as the Awarding Organisation is then required to suspend all certificate claims. 18 Performing microchip implantation in animals Qualification handbook v1.1 Lantra
9 How does a Provider deliver this qualification? 9.1 Assessment Strategy For this qualification, an assessment strategy document is available in the Assessor Handbook which is to be used by all providers offering the qualification; the strategy contains details on; Methods of assessment Demonstration of competence against assessment criteria Simulation and simulation conditions Key safety-critical and technically critical aspects Occupational expertise of assessors and verifiers The Assessor Handbook document can be downloaded from the My Profile area of the website. Providers, Assessors and IQAs must ensure that they are familiar with the specifications and the requirements they include. 9.1.1 Assessors 9.1.1.1 Making assessment decisions Assessors need to ensure the assessment decisions are reliable; would they reach the same decisions based on the same evidence for all learners. Regular meetings organised by IQAs ensure assessors have the opportunity to compare assessment decisions and discuss assessment issues to assure the process is reliable and consistent. Assessors judge the learner to be competent when sufficient evidence has been demonstrated to show that all the requirements of the qualification unit have been met. To assist with this an Assessment Report document template has been provided as part of the Assessment Handbook to allow assessment decisions to be recorded against each of the Assessment Criteria. The assessor must feel confident the learner has consistently met the criteria required and that they will continue to do so in the future. If the assessor is not confident the criteria has been met, or has concerns against the key safety or technical critical aspects then the assessment may be stopped and a suitable opportunity for re-assessment agreed with the learner. Assessment decisions by assessors who are still working towards an Assessor qualification must be supported by an assessor who has gained certification or a qualified IQA. Performing Microchip Implantation in Animals (SCQF) Qualification Handbook v1.1 Lantra 19
9.1.1.2 When is the evidence sufficient? The evidence is sufficient when the assessor judges the requirements of the qualification have been met and competence has been demonstrated by the learner. Although there are no formal limits set on the time taken to complete the qualification, or the number of assessment opportunities provided, providers may wish to set guidelines for the length of time or amount of tuition offered to learners for animal welfare, financial or logistical reasons and taking into account the stated key safety-critical and technically critical aspects of the assessment For further information, assessors should refer to the Lantra Awards Level 3 Award in Performing Microchip Implantation in Animals (QCF) Assessment Handbook Assessment Report form Assessors should always comply with the provider s equality and diversity policy. There may be occasions when a learner has a particular requirement, and special arrangements need to be made to give them access to assessment opportunities. The IQA can provide guidance on special arrangements. Refer to the Lantra Reasonable Adjustments document which includes full details of arrangements that can be made for qualifications. 9.1.1.3 Feedback to learners Through use of the Assessment Report form assessors should aim to provide feedback to learners on the day of the assessment, subject to verification of the assessment decision. Feedback should be positive, constructive and used for future planning. 9.1.1.4 Learner records Assessors need to retain records monitoring the learners progress through the qualification, when elements and/or units were achieved, feedback from assessments and any action plans agreed, in addition to the Assessment Report document. IQAs and EQAs will need access to these records to carry out their roles effectively. All assessment records must be retained for a period of at least three years after learners completed the programme. All records must be kept securely so that there is no opportunity for them to be falsified or for fraudulent claims to be made. There is no prescribed format for these records and providers may well wish to incorporate them into documentation they already maintain within their own organisation. If the provider already works to quality management systems such as the SQMS, the ISO9000 series or is required to maintain records for government funded training schemes, that documentation will almost certainly provide the basis for assessor records. Providers offering NVQ/QCF qualifications and SVQ qualifications must ensure that separate records are kept for NVQ/QCF learners and SVQ learners. 9.1.1.5 Summary 20 Performing microchip implantation in animals Qualification handbook v1.1 Lantra
Assessors are expected to: be familiar with the requirements of the unit(s) they are assessing, including the assessment strategies carry out induction for learners make judgements about the evidence use the appropriate assessment methods use the Assessment Reporting form review progress and give constructive feedback to learners ensure fair assessment and equal opportunities for all maintain records for each learner meet with other assessors and IQAs to discuss assessment endorse all assessments as the authentic work of each learner (countersigned by the learner). 9.1.2 Internal Quality Assurers (IQAs) IQAs are responsible for the induction and development of assessors so they understand how the qualification(s) works, the contents of the qualification units including the assessment strategies, AO requirements, appropriate methods of assessment, and types of evidence and records which need to be kept. They are also responsible for supporting assessors progressing towards the achievement of an Assessor qualification, including making sure they are registered as learners with the respective AO. IQAs must monitor assessors as they compile their portfolio of evidence. IQAs can act as an assessor; however, they cannot be the assessor and the IQA for the same assessment decisions. Where an IQA makes an assessment decision as an assessor this decision must be internally quality assured by someone else. Providers must have at least one fully qualified IQA before claiming certificates. For small providers, Lantra may approve alternative arrangements, contact Lantra for advice. If the IQA is not qualified, an IQA who has achieved the IQA qualification must check, authenticate and countersign the work of the unqualified IQA. 9.1.2.1 Sampling The IQA will check a sample of assessments made by assessors to make sure they agree the learner is competent and ensure all assessors in the provider would reach the same decision based on the evidence provided. Where assessment decisions have been sampled, it is recommended the IQA initials the record sheets to confirm sampling has taken place. Direct observation of assessments taking place must be included in the sampling. Sampling will need to be planned to make sure that evidence selected is representative and includes evidence selected from different: Performing Microchip Implantation in Animals (SCQF) Qualification Handbook v1.1 Lantra 21
assessment methods assessors learners geographical sites/assessment locations. It may not be possible to cover all the above in one sample, the IQA must ensure that all are sampled over a period of time. A strategy should be implemented to ensure the above are covered. The strategy should take into account the number of assessors, new assessors and include standardisation. The purpose of the sample is to ensure learners are assessed fairly and consistently. The size of the sample will depend on how confident the IQA is with consistency of assessment practice. As a guide, the sample should be at least 10% of the number of learners. The sample should be larger for a new programme; if assessors are new to the programme or the IQA has already identified potential problems (for example, in interpreting the unit(s)). The EQA will need to see records showing how the sample has been selected. Where assessors have not achieved an Assessor qualification any assessment decisions made must be supported by a qualified assessor. 9.1.2.2 Consistency of assessment Standardisation meetings should be held regularly (every month or two) to allow assessors and IQAs to compare and standardise judgements and to ensure everyone involved in the assessment process has a common understanding of the standards required and are assessing to the standards specified for the qualification. All team members should have the opportunity to look at samples of evidence and compare judgements made. Evidence of differing quality to act as benchmarks for future reference could be presented. The meetings provide an opportunity to check progress of learners, particularly if they are in contact with a number of assessors. It is important that assessors based at other locations have an opportunity to be included in the meetings, or receive a copy of the agenda and meeting notes for comment. Keeping meeting minutes is helpful for disseminating information to members of the programme team and to discuss with the EQA (if necessary). Meetings are important for maintaining the quality and consistency of assessment within individual providers. Internal quality assurance ensures quality assurance is monitored within the provider. An essential part of internal quality assurance is to sample the work of the assessor in the programme team to ensure there is consistency and fairness in assessment decisions made. It is important all team 22 Performing microchip implantation in animals Qualification handbook v1.1 Lantra
members are monitored and effective communication channels are established, especially if any team members are based at a different site. 9.1.2.3 Records Records must include the following as a minimum: Learner s name Unique learner number (ULN) Date of birth Contact address Workplace address and contact details Copies of learner achievement records Assessor(s) name IQA(s) name Date of registration with Lantra Learner ID number. Learner assessment records must include details of who assesses what and when, the assessment decision, the method of assessment used and the location of supporting evidence where applicable. Lantra recommends the following referencing should be used to indicate the type of evidence provided: Code Obs FQ Assessment method Observation of learner Formal questioning Assessments must be endorsed by both learner and assessor(s) to state that the evidence is the authentic work of the learner. Providers offering QCF qualifications and SCQF qualifications must ensure separate records are maintained for QCF learners and SCQF learners. Internal verification records must show who internally quality assured what and when, details of the sample selected and the basis on which the sample was selected. IQAs must keep records of standardisation meetings, meetings with assessors, observation of assessors and feedback given, and records of induction and training of new assessors or IQAs and their progress towards assessor and verifier qualifications. 9.1.2.4 Changes within providers IQAs are responsible for notifying Lantra of changes within the provider, particularly those which may affect provider approval and must always be informed of any changes to the assessor or IQA team. Performing Microchip Implantation in Animals (SCQF) Qualification Handbook v1.1 Lantra 23
9.1.2.5 IQA and External Quality Assurance visits The IQA is expected to be present when EQA visits are carried out. They will also expect to meet with some of the assessors, learners and assessor IQA records and will sample different assessment methods used within the provider. The IQA is responsible for following up agreed action points with the EQA during the visit. Lantra welcomes feedback from providers about any aspect of its service and there will be an opportunity to pass comments to Lantra via the Provider Monitoring report form. Lantra actively seeks comments about any aspect of the standards so comments are collated so when the standards are reviewed, feedback from providers can be incorporated. 9.1.2.6 Summary Internal verifiers are expected to: co-ordinate the provision of the qualification within a provider and act as the point of contact with Lantra ensure that the provider s internal quality assurance systems are effective liaise with the EQA appointed by Lantra, including being present during provider approval and/or external quality assurance visits and ensuring that action plans agreed during the visit are carried out provide support and advice to assessors, including training, development, updating and disseminating information to team members sample assessment decisions made by assessors, including direct observation, and provide constructive feedback countersign record documents inform Lantra of any changes within the provider including changes to the assessor or IQA team monitor equal opportunities practice and achievement ensure that records of learners progress and achievements are maintained accurately and are available for the EQA to view ensure sample of learners work selected by the IQA is available at the time of the visit meet with assessors and other IQAs (if applicable) to discuss assessment ensure that learners receive appropriate support (induction, planning of learning and assessment, monitoring and review of progress, access to information about progression routes) deal with appeals and refer them onto Lantra if necessary provide feedback to the EQA report suspected malpractice or maladministration and co-operate fully with investigations meet the requirements of Lantra IQA job specification maintain their own Continued Professional Development (CPD) and attend update events as required. 24 Performing microchip implantation in animals Qualification handbook v1.1 Lantra
9.1.3 External Quality Assurer (EQA) External Quality Assurers (EQAs) are appointed by Lantra to ensure each provider s quality assurance systems are operating to national standards and ensure assessment decisions are consistent with the standards by sampling assessments and learners evidence. 9.1.3.1 Arranging EQA visits EQAs must have access to learner and assessor/iqa records and the location where assessments take place. The IQA must make sure the required evidence is available for the visit and informed if they need to travel to other sites. Providers operating across a number of sites will need the necessary evidence to be made available at the nominated site for the visit. Requests to meet particular assessors may be made before the visit. The EQA will inform the provider approximately 10 days in advance of their visit, which evidence they wish to view for which learners using a standard visit planner. Access to evidence for other learners without prior notification may be required during the course of the visit. EQAs may wish to observe assessments taking place and meet learners. EQAs will sample the assessments for learners who have claimed certificates using the direct claims process. Providers must make sure these are retained for this purpose until after the EQA s visit. For new team members, the EQA will want to see original certificates of Assessors and Verifiers as appropriate and will discuss their CVs. They may ask for the practical demonstration of the assessor s or IQA s skills during the visit to assess occupational competence. The EQA will expect to see the IQA and some of the assessors, a sample of learner and assessor records and a sample of different assessment methods used within the provider. A room should be available for the EQA to look at evidence and to interview learners where applicable. 9.1.3.2 During the EQA visit EQAs monitor the information given when provider approval was granted and need to be informed when details change, particularly where there could be a significant effect on the programme. For example, changes in roles and responsibilities within the programme team and new team members. 9.1.3.3 What will the EQA require CVs and evidence of occupational competence Details of the planned induction and training programme Details of other sites included within the provider structure. Performing Microchip Implantation in Animals (SCQF) Qualification Handbook v1.1 Lantra 25
The EQA will review: learner evidence judgements made by workplace assessors judgements made by the IQA support systems required to deliver the qualification. evidence that achievements are evaluated against equal opportunities data monitoring of learner action plans and targets 9.1.3.4 Sampling EQAs are responsible for selecting the sample, they will record the evidence sampled using a sampling record sheet forming part of the Provider Monitoring Report Form. The record sheet ensures a record of the sample can be built up over the course of visits to ensure sampling is performed across different variables. The sample will be planned to ensure the evidence selected is representative and over a period of time including evidence from different: assessment methods assessors and IQAs, including those who are inexperienced learners geographical sites. At least 10% of the learners will be sampled. A higher level of sampling will be undertaken where there are concerns about the consistency of assessment decisions and practices. If an additional visit is required then an additional visit fee will be charged. Assessment and internal verification records will also be sampled. Where there is insufficient time to sample 10% of assessments, an additional EQA visit will need to be arranged. Lantra will consider increasing the number of EQA visits to the provider and make any additional charges accordingly. 9.1.3.5 Claiming certificates EQAs are responsible for authorising claims for certificates where they are satisfied assessment decisions meet the qualification requirements. Where certificates are claimed using the direct claims system the EQA is not required to authorise the claim at the time of processing, however they will wish to sample all assessment records during the next EQA monitoring activity. EQAs have the right to demand further evidence to be produced if they consider the evidence seen is below the standard required or insufficient. In these circumstances the EQA may refuse to authorise claims for certificates or recommend direct claims status or provider approval is suspended or withdrawn. EQAs are a source of advice and support, if time allows they will discuss various aspects of the qualification. The focus of the day must be on the sampling of assessment decisions and monitoring quality assurance. 26 Performing microchip implantation in animals Qualification handbook v1.1 Lantra
9.1.3.6 Sanctions Lantra may implement sanctions ranging from suspension of direct claims status to withdrawal of provider approval where providers are found not to be operating qualifications in accordance with the guidance in this document, Corporate Handbook or Ofqual s General Conditions of Recognition (or equivalent QCF documentation). The sanctions, which AOs can apply, are listed in the Provider Monitoring Report Form under Tariff of Sanctions. If provider approval is withdrawn, the regulatory authorities will be informed. Lantra works to the Ofqual s General Conditions of Recognition and equivalent QCF documentation. 9.1.3.7 Feedback from EQA visits Feedback will be provided in writing normally on the same day as the visit and may include examples of observed good practice. Any action points will be discussed and agreed during the visit to help providers work towards best practice. The EQA will also provide Lantra with a copy of the report as part of the overall monitoring of the qualification. If providers are not able to meet the regulatory requirements the EQA will state in writing improvements to be made and when they are to be completed. The EQA may return to the provider on an agreed date to confirm non-compliance actions have been rectified. Any action points must be followed up; otherwise provider approval may be suspended or withdrawn. Recommendation will be made after every visit if provider approval can continue. Where there is dissatisfaction with the EQA s judgement, the provider may appeal to Lantra in accordance with the published appeals policy. Where the EQA identifies a provider is not operating the qualification in accordance with the guidance in this document, they may recommend to Lantra that additional visits are required. A charge will be made for additional visits. The cancellation of a prearranged EQA activity at short notice will be contacted by Lantra for an explanation. Where there is doubt to the reason for cancellation Lantra may suspend direct claims status or withhold certification until a visit has taken place. Lantra reserves the right to carry out EQA visits at short notice or without prior notice to minimise the risk of unsubstantiated claims for certificates. The regulatory authorities may also arrange monitoring visits at short notice or without prior notice. 9.1.3.8 Summary EQAs are expected to: Performing Microchip Implantation in Animals (SCQF) Qualification Handbook v1.1 Lantra 27
monitor the sufficiency of staff and physical resources check that assessment decisions reflect national standards monitor the assessment process and learners achievement check appropriate sources of evidence are used ensure there is access to fair and reliable assessment check accurate records are being maintained recommend sanctions where appropriate. 28 Performing microchip implantation in animals Qualification handbook v1.1 Lantra
9.2 Census Ethnic Group Classifications (2011) Please use the following code(s) to indicate ethnicity when completing the learner registration. England and Wales Northern Ireland Scotland White: White: 01 English/Welsh/Scottish/ 19 White 30 Scottish Northern Irish/British 02 Irish 20 Chinese 31 British 03 Gypsy or Irish Traveller 21 Irish traveller 32 Irish 04 Any other White background 22 Indian 33 Any other White background Mixed/multiple ethnic 23 Pakistani Mixed: groups 05 White and Black Caribbean 24 Bangladeshi 34 06 White and Black African 25 Black Caribbean Asian, Asian Scottish or 07 White and Asian 26 Black African Asian British: 08 Any other Mixed/multiple ethnic background 27 Black other 35 36 Indian Pakistani Asian/Asian British: 28 Mixed ethnic group 37 Bangladeshi 09 Indian 29 Any other ethnic group 38 Chinese 10 Pakistani 39 Any other Asian background 11 Bangladeshi Black, Black Scottish or 12 Chinese 13 Any other Asian background Black British: 40 Caribbean Black/African/Caribbean/ 41 African Black British: 14 African 42 Any other Black background 15 Caribbean Other ethnic background 16 Any other 43 Any other ethnic group Black/African/Caribbean background Other ethnic Group: 17 Arab 18 Any other ethnic group Performing Microchip Implantation in Animals (SCQF) Qualification Handbook v1.1 Lantra 29