Human Resources It is important to note that this job description is a guide to the work you will be required undertake. It will be changed from time to time to meet the needs of the service. It does not form part of your contract of employment. Job description for the post of: IT Services Senior Business Solutions Officer (Student Information Systems) EHA0244-717 The post holder will be Reporting to: Accountable to: Assistant Business Solutions Manager (Student IS) Head of Business Solutions Main purpose of the Post A key position within the IT Services department, the post holder has a Universitywide responsibility for the technical support, development and operational delivery of IT Services Business Solutions to a University and stakeholder community of over 20,000 users. As a senior member of the IT Services Business Solutions Division, the Senior Business Solutions Officer (Student Information Systems) provides an essential role in developing core Business Systems Solutions for students, staff and other University stakeholders. Reporting to the Assistant Business Solutions Manager, the post holder will have key responsibility for the technical management, support, implementation, operational delivery and proactive development of specific University Business Solutions and support services all of which are increasingly essential to the growth and success of the University. In addition, the post holder will liaise and collaborate with System Owners, other IT Services divisions, client departments and expert users across the University, as well as external suppliers, maintainers and solution providers. The post holder will combine technical and business expertise with a commitment to excellent customer service. Proven knowledge in the support of IT services, business systems and applications is essential, as is an awareness of relevant IT platforms and environments. Based at the Ormskirk campus, this role has University-wide responsibility for the
technical development, management, delivery and support across all sites, at outreach locations and online. Main duties of the post 1. To be responsible for the technical management, analysis, development and implementation and support of IT Services business solutions to over 20,000 users across all sites, at outreach locations and online. Defined services, systems and solutions include (but not exclusively): Student Information Systems Oracle Database Development and Support Oracle Application & Application Server Development and Support Project Management & Support Systems Application Development and Support Software and Database Environments Database Modeling Development & Support Solutions Business Intelligence Infrastructure Development and Support Business Intelligence Reports Development and Support (e.g. Oracle Reports, SAP Business Objects and JasperSoft) Microsoft SQL Server Support 2. To work closely with the System Owners and the Assistant Business Solutions Manager to plan, develop and manage the software installation, configuration and upgrading of all software components on the core business systems including database, application, reporting, business intelligence and proprietary software 3. To develop business and technical requirements documentation, change management records and system configuration details for specified ITS business systems, software solutions and services. 4. To act as the technical lead for defined core business solutions and services; and specifically for centralised Student Information Systems. 5. To support System Owners in the planning, development and management of the integration of core business systems, software solutions and services. 6. To provide DBA support for the core business systems and services 7. To act as the technical account manager for a defined range of core business systems, software solutions and services and communicate technical and business information effectively to all Edge Hill University stakeholders. 8. To act as the technical lead in proving expert knowledge around the data structures, data schemas and data flows around the core business systems 9. To lead in the technical configuration and tuning of specified ITS business solutions and services in the context of rapidly changing University requirements and stakeholder expectations.
10. To support and develop innovative business solutions and support services for the University and its stakeholders (internal and external) aligned with business need and rising user demands and expectations. 11. To actively contribute to business and technical developments across IT Services and broader University-wide IT initiatives, shaping ITS business systems, business solutions and support services delivery. 12. To provide project management and support duties across all defined IT Service related software development and business change activities. 13. To undertake and disseminate research into technical innovations and best practice in the area of ITS business solutions and services management, development, and delivery. 14. To provide Business Intelligence Administration and support for all core BI technology platforms 15. To develop and support critical business reporting environments and reporting solutions. 16. To provide an appropriate library of technical documentation and end user documentation for each of the core business systems, software solutions and services. 17. To provide the highest levels of customer service and develop procedures and service delivery standards as agreed by the Head of Business Solutions. 18. To use expert knowledge to contribute to the wider planning of the core business systems, business solutions and services. 19. To develop and deliver technical training sessions for staff throughout the institution on specific tasks, issues or activities relating to the core business systems, business solutions and services as well as assessing user performance and providing appropriate feedback. In addition to the above all staff are required to: Adhere to all Edge Hill s policies and procedures, including Equal Opportunities and Health and Safety. Respect confidentiality: all confidential information should be kept in confidence and not released to unauthorised persons. Undertake appropriate training and development as required. Participate in Edge Hill s Performance Review and Development Scheme.
Salary 29,301-32,004, Grade 7 Hours 36¼ hours per week Candidates should note that shortlisting will be based on information provided on the application form with regard to the applicant s ability to meet the criteria outlined in the Person Specification attached.
PERSON SPECIFICATION FORM: IT Services Senior Business Solutions Officer (Student Information Systems) EHA0244-717 Essential Desirable Qualifications Relevant degree level undergraduate qualification or equivalent experience Postgraduate or professional qualification Experience and Knowledge Experience of supporting large Business Information Systems e.g. Finance, Payroll, Human Resources, and Student Record Systems Demonstrate a good knowledge and technical understanding of database maintenance, development, and support Demonstrate a good knowledge of SQL Demonstrate a good knowledge of one programming language and the ability to apply programming logic to practical business problems Demonstrate an ability to solve business and technical problems Experience of developing and supporting ad hoc and pixel perfect reports using tools such as Oracle Discoverer, Oracle Reports, JasperSoft, Crystal Reports, Cognos, Microsoft BI and Microsoft Reporting Services Demonstrate a good knowledge of project management in a software development and support environment Experience of working in a customer focused environment Experience of leading on technical projects and managing stakeholder expectations Abilities/Skills
Ability to write and analyse technical specifications and end user requirements Able to operate flexibly and reliably providing extended working hours cover and out of hours on-call services Able to deliver projects within defined timescales and Able to organise and prioritise effectively Able to work effectively under pressure and demonstrate enthusiasm and initiative Excellent communication skills both oral and written Able to demonstrate a positive approach to customer care Other An awareness of Equal Opportunities issues Willingness to undertake staff training and developments as required Willingness to participate in the Performance Review & Development Scheme