BIRMINGHAM CITY UNIVERSITY. Student Services. Job Description

Transcription

1 BIRMINGHAM CITY UNIVERSITY Student Services Job Description Post Title: Ref No: Salary: Location: Reporting to: Operations Administrator Student Placement or 2015 BCU Graduate 1 Year Fixed Term Contract, 37 hours per week S3-17,255-18,707 per annum pro rata City Centre Campus, Curzon Building (Travel to other sites will be required) Operations Manager Closing Date: Tuesday 18 August 2015 Interview Date: Friday 28 th August 2015 Start Date: TBC October Purpose of Post 1.1. To provide Student Services with high quality, customer orientated administrative support for the activities managed by the Operations Team. This would include: administrative support for various internal services events organisation; publicity and communication data and information management 2. Main Duties and Responsibilities 2.1. To provide an excellent administrative service to various teams within Student Services 2.2. To assist in the effective delivery of departmental events and activities Make arrangements and book appropriate resources for various departmental events and activities Disseminate publicity materials as appropriate Assist with the collation of feedback from students and staff by appropriate means Prepare, format and maintain various data collection for the production of management information and reports. Birmingham City University/Student Services/Job Description/Ops Administrator Page 1 of 6

2 2.7. Undertake any other duties commensurate with the grading and purpose of the post as may be required from time to time, including undertaking cross-divisional duties and department-wide activities as appropriate. Birmingham City University/Student Services/Job Description/Ops Administrator Page 2 of 6

3 3. Supervisory Responsibility 3.1. None 4. Supervision Received 4.1. Report to the Operations Manager of Student Services. 5. Contacts 5.1. Students, academic and administrative staff of the University, external organisations and the general public. Birmingham City University/Student Services/Job Description/Ops Administrator Page 3 of 6

4 PERSON SPECIFICATION Job Title: Operations Administrator Student Placement or 2015 BCU Graduate (1 Year Fixed Term Contract) Grade: S3-17,255 18,707 per annum pro rata Post Ref: Division: Finance and Operations Department: Student Services Reports to: Operations Manager Essential Desirable How Identified 1. Physical Professional appearance At interview 2. Qualifications Educated to GCSE level or equivalent including English and Maths at Grade C and above 3. Experience Experience of working within a busy office environment with multiple tasks and deadlines Experience of high volume filing and data inputting Extensive use of Microsoft Office packages Experience of working in multiple project team Experience of managing data and producing reports Experience of using Microsoft Outlook Formal possession of appropriate qualifications to be verified at appointment Past employment activity record Performance in related selection methods e.g. presentation, test, group discussion etc. 4. Training Microsoft Office packages, particularly Excel and Word Past training history from application form. In selection process by demonstration of ability to display knowledge and skills 5. Special Knowledge Microsoft Office packages, particularly Excel and Word Events Management From application form during selection process by demonstration Birmingham City University/Student Services/Job Description/Ops Administrator Page 4 of 6

5 of knowledge 6. Circumstances Flexible attitude to working practices. Travel to all University sites. External networking, attendance at conferences. Ensuring candidates are aware of these requirements. Further clarification may be obtained during selection process Ability and willingness to undertake some evening / weekend work. 7. Personal Skills A demonstrable ability to work on own initiative and as part of a team Ability to work cooperatively across all levels of the University and with external organisations. Excellent communication and customer service skills Initially from application form. Further clarification from performance in related selection process, e.g. interview, exercises, group discussion, ability tests etc. Ability and willingness to consider new ways of working and to apply new technology Understanding of confidentiality / data protection issues A flexible and adaptable approach to work tasks 8. Practical and Intellectual Skills Ability to work proactively and enthusiastically without detailed supervision Ability to balance and prioritise conflicting pressures and demands and to meet strict Initially from application form. Further clarification from performance in related selection process, e.g. interview, exercises, group discussion, ability Birmingham City University/Student Services/Job Description/Ops Administrator Page 5 of 6

6 deadlines tests etc. Problem solving skills Good attention to detail Ability to work within procedures and guidelines Organisational skills Excellent written and oral communication skills Excellent IT skills 9. Legal Requirements Required to undertake Disclosure and Barring check Birmingham City University/Student Services/Job Description/Ops Administrator Page 6 of 6