Industry Leading Service Excellence CRM Platform Deliver World-Class Service to Ensure High Customer Satisfaction 10000+ SATISFIED USERS Catering to Companies Across Sectors and Functions 18+ PRODUCT OFFERINGS Wide-Range of Modules and Features to Address all your front-end needs 500+ USER INSTALLATIONS Serving companies of all sizes as per their needs and budgets 12+ SPECIFIC SOLUTIONS Industry-Focused Solutions with Deep Domain Knowledge
Industry-Leading Service CRM Platform Deliver World-Class Service and Ensure High Customer Satisfaction and Retetion SERVICE PRODUCTIVITY SERVICE SLA COMPLIANCE SERVICE DELIVERY QUALITY CUSTOMER SATISFACTION Boost Service Effectiveness, better Results with Lesser Resources Performance Improve adherence to service standards of response to resolution Achieve first time right resolution, with least recurrence of issues Improve client's service experience and confidence A Transformation Engine to Upgrade Service Machinery Capture & Consolidate all Service Requests and Ensure Faster & Better Resolution Ensure Service Focus with 100% Service Employee Discipline, Effort & Consistency Maximize Service Productivity with Smart tools- Get More out of Existing Employees Get Actionable Service Information & Rich Analysis- for Faster and Smarter Decisions Develop Strong Service Teams by Driving Performance & Employee Development Capture & Consolidate all Service Requests and Ensure Faster & Better Resolution SR Profiling & Assignment All Service Requests at ONE Place Capture attributes like Criticality, Customer-Category, SR-Type, Priority, for smart effort and Assignment to suitable staff Capture all types of Complaints, Queries & SRs from Web, inbound emails & tele-calls, IVR, channels and customer contacts Online SR Tracking till Resolution Drive Faster and Better Resolution Custom-Set-up SR Resolution Stages. Track real-time progression from Logging to Response to Resolution. Ensure escalation & alerts on ageing or non-moving SRs for corrective Actions. Work on low-performing service executives.
Ensure Service Focus with 100% Service Employee Discipline, Effort & Consistency Real-Time Service Activity Record Instant New Assignment Order Service Notification and Alerts Field Service Geo-Location Track Monitor End-to-End service effort like Resolution Action Taken, Next Planned Action, SR Stage and SR Status. Communicate the list of newly assigned Service Requests to Employees for their immediate action & follow-up Monitor Field Service Staff Location Real-time, optimize travel, Ensure 100% field Discipline and Eliminate False Travel claims Keep managers informed on all servicing activities on real-time basis, to enable immediate interventions and support. Maximize Service Productivity with Smart tools- Get More out of Existing Employees Smart Trip Plans Personal Service Organizer Create and Constantly update Service Trip-Route plans for achieving maximum service calls in minimum time and travel Expenses. Guide Service employees on follow-ups, pending tasks, appointments, travel schedules. No need of any manual Service diaries. Service Office Management Tools Service CRM on Mobile All key Service CRM features are available on Service employee smartphone for easy access anywhere anytime. Enable your Service staff a complete capability for managing their Tasks, Calendar and Contacts for high efficiency.
Get Actionable Service Information & Rich Analysis- for Faster and Smarter Decisions SR Single View Service Reports and Dashboards Information Drill-Down Rich Service Analytics Custom-Design & Publish Service Reports and Graphs in all possible formats with all search and navigation capabilities. Get end-to-end view on a Service Request including activity history, Resolution movement, and associated documents. Slice and Dice Service data with multi-dimensional view for Deep insights and patterns. Navigate from overall service performance down to lowest level details for finding & Fixing root-cause on lowperformance. Develop Strong Service Teams by Driving Performance & Employee Development Service Targets and Standards Service Performance Management Knowlegde Management Employee Learning & Development Track actual employee service performance against targets, Analyze low-performance and project future performance. Set-up multi-dimensional goals for parameters like Service SLA, Resolution Rate & Volume and much more. Provide online interactive learning modules, videos and quizzes for effective and inexpensive Service Training. Give online access on Support & Trouble-Shooting Guides, Service FAQs, Technical Notes, Contracts.
Software as a service So far you have seen world-class Capabilities of CRM4Sure platform- Let s look at how we complete the picture by delivering our CRM system in Software-as-a-Service (SaaS) Model. Also Called as **cloud-hosted Solution, CRM4Sure as a Web-Based Service takes away ALL of your system management overheads. CRM4sure platform is hosted in our Data-Centres, managed by a team of highly-trained specialists. We provide flexible storage space and bandwidth. Our administrators ensure excellent response time and availability. Our servers have three layer security of Firewall, Anti-Virus and SSL encrypted communications. We also ensure that your system has latest upgrades for seamless operations. In other words, all you have to do is to access the system through your internet browser and start using. AVAILABLE ONLINE Highly Economic CRM4sure.com Software As a Service Model, gives you an unmatched proposition of Availability, Economy and Speed. Access the system anywhere, and on any device including Laptops, Mobile, Tablets and Desktops. There is No need for local servers and software, which means no investments or Annual Maintenance costs for you. Additionally, you will save a lot of stress and No Risk money to maintain expensive IT staff. Being centrally managed, we can deploy a large, custom-configured system, within a matter of few days. If this was not enough, we bring you the Industry-Leading commercial proposition. First-A Pay-Per-Use monthly Subscription fee. Which means that you QuickDeployment No It Investment get the system, hosting and three sixty degree services, for a small Subscription fee every month, only to the extent you use the system. This makes the system pay for itself multi-times over from DAY ONE. SECOND- We give you a Zero-Risk offer, where you can terminate the subscription, as and when you want- with No questions asked. No It Skills
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