w: www.plentytraining.edu.au e: RPL@plenty.edu.au t: 1800 786 651 p: PO Box 258, Varsity Lakes, QLD, 4227 Recognition of Prior Learning (RPL) for BSB42015 Certificate IV in Leadership and Management Complete this kit & email back to RPL@plenty.edu.au This RPL kit is used as the first step in assessing candidates against the requirements of the BSB42015 Certificate IV in Leadership and Management. This qualification supersedes and replaces the old BSB40812 Certificate IV in Frontline Management. What s RPL? RPL stands for Recognition of Prior Learning and is an assessment only process that lets people with substantial existing skills and knowledge demonstrate their competence without having to first be trained. There are many advantages in undertaking the RPL process with Plenty RPL: Competitive edge! Gain a powerful, competitive edge with this very popular qualification. Speed! We support busy professionals by structuring most of the RPL assessment around a 1-2 hour meeting, videoconference or telephone call. Quality! Utilise well-designed and high-quality RPL processes with Plenty Training, which enjoys an average satisfaction rating of 4.6 out of 5 from around 3,000 students per year.* How much? There is no charge to complete this application, submit it to us and have an assessor recommend whether or not you are a suitable candidate for RPL. After this, the total fee is just $990 subject to our no-risk guarantee:** We offer a 100% refund if we don t get you over the line provided you answer all of our questions truthfully! The qualification People with this qualification work as frontline managers the first line of management in a wide range of organisational and industry contexts. These managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes. Job roles include Coordinator, Leading Hand, Supervisor and Team Leader. What now? 1 Select your units Select the units on the following pages which are most consistent with your experience and background. 2 Email us this kit Send us this completed kit. We will review your selected units and your background and let you know whether we think you are suitable for RPL. 3 Enrol If we believe that you are suitable for RPL we will invite you to enrol. You can enrol online or via telephone. 4 RPL meeting We will send you a list of the topics ahead of a 1 2 hour RPL interview via meeting or telephone at a mutually-convenient time. 5 Follow-up evidence Depending on the interview, we may ask you to send us some follow-up evidence items such as documents you ve produced. Alternatively, if you re comfortable that you possess all of the competencies in your selected units, feel free to enrol online straight away. *2015 calendar year data results. **Terms and conditions apply. See our website for details. Page 1
Candidate Information Name Telephone Email What is your preferred time and date for a RPL interview? List any leadership or management qualifications you already hold Attach your CV or summarise your leadership and management experience Do you have access to a former employer or supervisor who can attest to your experience? Yes No What professional development have you undertaken within the past year or so to ensure that you maintain the currency of your leadership and management competencies? Worked in business or organisation Subscribed to newsletters Attended training courses or seminars 0 Research performed (reading relevant books, researching current information, etc.) Other» specify: Any other comments? I certify that my answers are true and accurate to the best of my knowledge and I apply for preliminary RPL assessment at this time. RPL candidate signature Date Page 2
Self-assessment (core units) You must have experience performing each of the following four core tasks. For each of these tasks, rate the extent to which you have the required experience and knowledge i.e., select either a lot, some, or none. Core Task Required experience and knowledge communicated effectively as a workplace leader BSBLDR401 identified the context for communication and adjust approach accordingly created and presented clear messages appropriate to the audience I can list effective management communication characteristics I can describe a range of communication methods I know effective listening techniques I can explain feedback process and methods I know barriers to communication in a workplace context led effective workplace relationships BSBLDR402 resolved problems, conflicts & poor performance reviewed and improved workplace outcomes adjusted my communications to respond to cultural and social diversity encouraged participation and respect for ideas and feedback provided support to colleagues to resolve difficulties I know how to developing positive work relationships and build trust and confidence in a team (interpersonal styles, cultural and social sensitivity, etc.) I know how to resolve workplace conflict and manage poor performance led team effectiveness BSBLDR403 developed a team work plan including documentation introduced innovation and productivity measures into a team work plan consulted, supported and provided feedback to team members modelled team leadership behaviours and approaches I understand delegation, work allocation and goal setting I understand leadership styles I know how to motivate, negotiate, and solve problems an operational plan BSBMGT402 identified resource requirements, performance objectives, systems, procedures and records relating to the operational plan varied operational plans to deal with contingencies monitored performance against the objectives and budgets planned physical and human resources provided reports on performance I can describe methods for problem solving Page 3
Self-assessment (eight elective units) Select eight of the following electives which best match your background. At least four units must be selected from Group A. For each of your selected units, rate the extent to which you have the required experience and knowledge i.e., select either a lot, some, or none. Group A electives reported on financial activity BSBFIA402 promoted innovation BSBINN301 led a diverse workforce BSBLDR404 continuous improvement (CI) BSBMGT403 built client relationships and business networks BSBREL402 applied risk management processes BSBRSK401 presented financial data such as budget variances, budgets & forecasts, cash flow/ profit reports, balance sheets, financial year reports, operating statements, expenditure and receipts and profit and loss statements used conversion and consolidation procedures such as moving averages, standardised variables, trend analysis and unit costs recorded income and expenditure completed Business Activity Statements a good knowledge of financial legislation I know double entry bookkeeping and accrual accounting I can describe the techniques used for forecasting and analysis modelled open and respectful communications contributed to the make-up of the team and scheduled activities improvements and communicated about them I can explain innovation, the different types and the benefits of innovation I can describe the factors that make a team innovative (team characteristics, the role of group dynamics and diversity, etc.) identified diversity within a team and outlined opportunities and barriers to inclusive engagement of individuals used communication methods that encourage inclusion developed work plans that integrate a diverse workforce structured continuous feedback and review processes I can give examples of how to integrate and engage a diverse workforce I can explain the potential impacts of gender, race, age, disability, sexual orientation, form of work engagement and flexible work arrangement on workforce engagement CI systems and provided mentoring and coaching support communicated to support the CI system applied CI to customer services documented performance to identify further improvement opportunities I can give examples of CI processes I know how change management techniques can support CI initiatives identified clients preferred communication styles and potential barriers to communication applied techniques to establish rapport developed client loyalty strategies and service standards maintained contacts and networks that support the business I understand financial incentives, loyalty programs, rewards and recognition I know issues commonly addressed in client care standards in the industry I know techniques for effective communication and networking identified and evaluated risks in consultation with stakeholders identified and evaluated control measures maintained risk management documentation. I know the areas where risks are commonly identified in an organisation I know current risk management standards and legislation Page 4
Self-assessment (eight elective units) cont. Group A electives cont. WHS policies, procedures and programs BSBWHS401 developed work priorities BSBWOR404 mentored in the workplace TAEDEL404A explained WHS information to my work team I know WHS legislation identified hazards and outcomes of risk assessment and control I understand WHS consultation requirements identified and taken action on WHS hazards and risks kept WHS records I can outline peoples legal responsibilities and duties I can explain how the hierarchy of control applies in the work area. prepared and communicated my own work plan scheduled work objectives and tasks to achieve workgroup goals reviewed my own performance against workgroup objectives and acted on feedback from clients and colleagues I can explain techniques to prepare personal plans and establish priorities I can outline a range of professional development options I can explain methods that can be used to evaluate own performance prepared a mentoring plan for an apprenticeship or traineeship facilitated at least three mentoring sessions I understand training contracts, training products and strategies for learning I know equal employment opportunity, equity and diversity principle I understand reporting requirements for hazards and incidents I can safely use and maintain of relevant equipment I know sources of WHS information Group B electives Select no more than four of following electives. (Remember, a total of eight electives are needed but at least four must selected from Group A.) For each of your selected tasks, rate the extent to which you have the required experience and knowledge i.e., select either a lot, some, or none. coordinated business resources BSBADM409 made a presentation BSBCMM401 conducted work within a compliance framework BSBCOM406 monitored resource usage maintained records of resource usage calculated costs to use and maintain business resources acquired physical resources and services consulted with individuals about acquiring and using resources monitored resource usage maintained records of resource usage calculated costs to use and maintain business resources acquired physical resources and services consulted with individuals about acquiring and using resources conducted work per requirements relating to work practices analysed and kept up to date with compliance requirements I can map compliance requirements to work practices and position description I know the codes of practice relevant to my occupation or profession I can explain position descriptions and occupational standards Page 5
Self-assessment (eight elective units) cont. Group B electives cont. articulated, presented and debated ideas BSBCRT401 coordinated implementation of customer service strategies BSBCUS401 addressed customer needs BSBCUS402 customer service standards BSBCUS403 workplace information system (IS) BSBINM401 researched international business opportunities BSBINT401 used and respected copyright BSBIPR401 presented information or ideas to a unfamiliar audience participated in critical debate and discussion of ideas creatively of expressed ideas while making an opportunity pitch I can explain different ways individuals receive and respond to ideas I can identify the attributes of people needed to effectively discuss ideas I can describe common techniques to tailor comments to particular audiences diagnosed problems in delivery of customer service responded to and reported on customer feedback and complaints developed strategies and methods to improve customer service delivery I can outline the principles of customer service I know how to identify customer needs and review customer satisfaction helped customers articulate their needs and evaluate options explained products/services and how they match customer needs established regular communication explained customer rights and responsibilities documented customer satisfaction developed networks to support meeting customer needs I can identify difficulties in meeting customer needs I can describe informed consent, consumer rights and responsibilities accessed, interpret, apply and monitor customer service standards contributed to improving or adapting customer service standards reviewed customer feedback and made recommendations coordinated delivery of services and products to meet standards I can explain the rights and responsibilities of customers and consumer law identified, sourced and analysed information to determine IS needs, whether it is fit for purpose a workplace IS reviewed a workplace IS and presented a submission on improvements I can identify ISs that are, or should be, available in the workplace I understand databases, PDAs, spreadsheets identified international opportunities relevant to the organisation in terms of skills and HR, finances and investment, expected returns, etc. evaluated viability of opportunities in terms of business risks, finances, physical resources, market competition, HR and skills, etc. documented outcomes of research I know sources of information to identify and evaluate international opportunities I know cultural aspects relevant to target markets I know the principles of risk management relevant to the business opportunities determined how copyright applies in my organisation procedures to ensure original works are protected recommended actions to address risks and infringements I can outline the legislative framework for copyright I know the types of works that attract copyright I know how to limit or deter unauthorised use of copyright material I can explain direct and indirect infringement I know different types of licenses and how they are applied Page 6
Self-assessment (eight elective units) cont. Group B electives cont. protected and used brands and business identity BSBIPR403 developed teams and individuals BSBLED401 shown leadership in the workplace BSBMGT401 led and facilitated off-site staff BSBMGT404 applied digital solutions to work processes BSBMGT407 promoted products and services BSBMKG413 undertaken project work BSBPMG522 determine the context and need for brand and identity protection gathered information about trademarks and brand protection used the trademark applications process established processes to use own and others trademarks monitored for possible trademark infringements I can outline the legal context for trademarks outline options for commercialisation of trademarks and the benefits I know different ways to protect trademarks learning opportunities for others collected feedback on team and individual performance given feedback to encourage participation and effectiveness of the team developed learning plans and provided mentoring assistance I can describe facilitation techniques to encourage team development identified my organisation s standards and values evaluated my own behaviour and performance against these implement performance plans and KPIs to meet organisation s goals raise questions about values that may be damaging to the organisation facilitated agreement on preferred courses of action monitored the implementation and impact of decisions I can explain basic theory of group behaviour I can describe behaviour that would be considered damaging to an organisation I understand role modelling led and facilitated off-site work to meet agreed work outcomes communicated with off-site staff to clarify roles and responsibilities, agree on work outcomes, maintain work relationships and manage performance I can give examples of off-site work that are typical in my industry I know the challenges with off-site work and strategies to address them I can outline legal and ethical requirements that apply to off-site work evaluated digital applications and services for use in the workplace I know relevant legislation, regulations and organisational policies\\ I know digital media protocols and conventions I can explain key elements when evaluating digital technology and information options I can outline the intellectual property risks to the organisation in relation to digital technology I understand legislation/regulations relating to promotions I understand promotion budget and timelines, and marketing needs consulted with stakeholders to plan promotional activities coordinated promotional activities I can outline the planning processes for organising promotional activities I know my organisation s marketing objectives I know common promotional activities (advertising, client functions, product launches, web pages, etc.) defined the parameters of the project (scope, stakeholders, reporting requirements, etc.) created a formal project plan with deliverables, work breakdown, budget, timelines, risk management, etc. consulted with stakeholders to plan, implement and review the project supported team members to achieve deliverables finalised the project including documentation, sign-offs and reporting I know project management tools and how they contribute to a project I know types of documents commonly used in defining a project I know how to identify and manage risk in a project I know project issues relating to QA, HR, and WHS Page 7
Self-assessment (eight elective units) cont. Group B electives cont. analysed and presented research information BSBRES401 environmentally sustainable work practices BSBSUS301 written complex documents BSBWRT401 identified or confirmed research requirements and objectives gathered and presented workplace information and data made recommendations based on the analysis of information used efficient, valid and reliable methods used Boolean operators and other search tools I know research and analysis concepts including reliability and validity` I can give examples of techniques for data analysis and how they are applied analysed information to identify current procedures, practices and compliance requirements relating to environmental and resource sustainability consulted with stakeholders to develop sustainability improvements planned and improvements into operations met environmental requirements applied continuous improvement to sustainability measures I know the legislation relating to environmental and resource issues I can outline common environmental and energy efficiency issues I know benchmarks for environmental and resource sustainability planned and created complex documents that require review and analysis of a range of information sources used business technology to apply formatting and incorporate graphics applied the enterprise style guide/house style I know formatting styles and their impact on readability and appearance I can explain the rules and conventions for written English completed another current unit at Certificate IV or above level specify: Congratulations, you have now completed the first stage of the RPL process! Now just email this document to us at RPL@plenty.edu.au and we ll get back to you within 24 hours! Page 8