AGENT INSTITUTION Presentation

Agenda All About BBPS RBI Circular Agent Institution within BBPS On-boarding Process Technical Requirement

What is BBPS? The Bharat Bill Payment System (BBPS) is a RBI conceptualised system which will offer integrated and interoperable bill payment services to customers across geographies with certainty, reliability and safety of transactions Anytime Anywhere interoperable Bill Payment Ecosystem Offers accessibility, convenience and enhances consumer trust Allowing multiple payment modes and channels Instant and Verifiable Confirmation of Payments Supports all types of Payments Grievance Redressal It facilitates a less cash society through migration of bill payments from cash to digital channel

Key Features Interoperable Accessible Integration Complaint Management Dispute Management Clearing & Settlement Standardisation Brand Connect

Current Categories * Future Categories Categories in BBPS Electricity Institution Fees Insurance Water/ Municipality Mutual Funds Gas Supply EMI Payments Telephone Credit Card Payments Govt. Payments DTH Invoice payments * Future category expansions are subject to RBI approval

Pre-BBPS Bill Payment Market

Post-BBPS Bill Payment Market

Current Status BBPS was pilot launched on 31 st August 2016 after receiving RBI approval, with participation of 27 entities that had received in-principle authorisation as BBPOUs. Particulars Count Total Number of BBPOUs as on 30 th May 2017 68 Total Number of BBPOUs in production with at least one channel 52 Total Number of Billers 37 Electricity - 18 Telecom - 7 Gas - 5 DTH - 3 Broadband - 2 Water 2 No. of Electricity billers in pipeline 10

Agenda All About BBPS RBI Circular Agent Institution within BBPS On-boarding Process Technical Requirement

RBI Circular

Agenda All About BBPS RBI Circular Agent Institution within BBPS On-boarding Process Technical Requirement

System Participants Customer Agent Institution Banks BBPCU Aggregator / Service Providers Billers Sponsor Banks BBPOU BBPOU

Who is an Agent Institution? Entities who may be eligible to become an Agent-Institution under BBPS scheme are: Non-BBPOU entities who currently offers bill payment service to customers through physical or digital channel Who have not received in-principle authorization from RBI to act as an BBPOU Who have not applied to RBI for pursuing BBPOU license

What is in for the Agent Institution? Single Integration Easier and single integration with a Consumer BBPOU Touch Point Access to all billers of various categories under BBPS via the single BBPOU. Revenue Opportunities Increased revenue opportunities due to increase in bill payment transactions Increase in Customer footfall Apart from the primary business, get an opportunity to increase footfall on account of bill payment business

Why join BBPS? Assurance Assurance of dealing with stable entities like banks and non-banks who have been duly authorized by RBI to operate as BBPOU. One Point Access Can become the single touch-point for customers via various channels. Easier Complaint Redressal Centralized Complaint and Settlement Dispute management for easier resolution of customer complaints and grievances. Standardization Standards driven bill payment system and scheme governance.

What are the benefits for my Customer? Value Added Services Agent Institution can extend Value Added Services to its customers like Alerts, Notifications, Loyalty benefits etc. (if offered by them) Customer Trust BBPS as a National Brand hold higher trust amongst end customer Brand Value By becoming a part of BBPS ecosystem, the Agent Institution leverages on the BBPS Brand Value and Goodwill Seamless Transaction Experience Customer will be able to pay for all its bills at one location, thereby enhancing customer satisfaction and stickiness

Where do AI fit in the BBPS ecosystem? Digital Channel Consumer Physical Channel Agent Institution Customer OU Biller OU Biller

Key Responsibilities of Agent Institutions Brand Visibility Awareness Customer Touch Points Instant Confirmation Customer Assistance

Agenda All About BBPS RBI Circular Agent Institution within BBPS On-boarding Process Technical Requirement

On-boarding process STEP SIX STEP ONE SELECTION STEP TWO SUBMISSION Consent Form STEP THREE DOCUMENTATION Documentation and on-boarding process STEP FOUR TECHNICAL Adhere to BBPS technical standards & API specifications STEP FIVE FRONT END READINESS Application front end according to BBPS Standards ACTIVATION Channels like Internet, Mobile, Branch or Agents Customer BBPOU

Do s and Don ts Do s Inform BBPOU on new agent additions Onboarding of Agents as per the compliance. BBPS Brand visibility across the outlets Offer multiple payment mode. Agent Institutions may have its own POS terminal or from respective BBPOUs Inform customer about the applicable CCF if you choose to charge Instant Payment Confirmation by SMS/Email/Print Receipts Adhere to all the BBPS standards & guidelines Don ts Cannot engage with more than one BBPOU Cannot appoint another Agent Institution Cannot extend their APIs to further participants Cannot charge more than maximum Customer Convenience Fee as approved by the scheme No manual stamped payment acknowledgment receipts Cannot appoint agents without KYC

Agenda All About BBPS RBI Circular Agent Institution within BBPS On-boarding Process Technical Requirement

Agent Institution Integration Model Connect through an existing BBPOU s application BBPS CU

Agent Institution Participates in transaction through BBPOU No independent endpoint URL and certificate configuration required The associated BBPOU handles all the traffic Raw files will be sent to only the BBPOU Settlement reports will be sent to the BBPOU

BBPS DR Environment BBPS HA Environment BBPS PR Environment BBPOU BBPCU Network Connectivity BBPS Originator - PR BBPS Firewall BBPS Switch RuPay IMPS NFS Originator - DR BBPS Firewall BBPS Switch

Pre-Requisite For Certification Enrol as AI for BBPOU BBPOU submits the AI s completed Pre-Requisites Template to BBPS Operations Team No Is it Verified and Accepted? Yes NPCI to complete configuration and open respective IP / Ports (if required) Enable the Sandbox environment to be accessed by AI linked to the BBPOU

Certification Process Sandbox Testing Necessary testing requirements will be verified at Sandbox test platform Certification Certification will be given on successful completion of UAT for all Test Cases

Certification Process Flow Share Test Plan with AI linked to BBPOU Perform Certification Testing Commence by enabling the access to Sandbox Yes Are Test Results OK? Yes Certify the with AI linked to BBPOU No Use platform for N/W Connectivity, Trial Run, etc. Fix Issues Sandbox Testing Certification

Major API List Bill Fetch Bill Payment Diagnostic Biller MDM Agent MDM Transaction Status Check Customer Registration Complaint Raise Complaint Status Check

Required Check List IP Configuration Details Form NPCI Certificates BBPS XMLs and XSDs Sandbox Test Cases BBPS Message Specifications Document BBPS Technical Standards Document BBPS Front End Guidelines Document

Thank you!