Ministry of State for Administrative Development The Road to knowledge Society Successful Transition Planning, Setting Expectations, and Development Dr. Ahmed M. Darwish Minister of State for Administrative Development Egypt
The Road to Knowledge Society How many es are needed? Think again Do you know where you want to go? Ministry of State for Administrative Development 2/31
Transparency Ministry of State for Administrative Development 3/31
Lack of horizontal cooperation between organizations information and knowledge sharing coordination and cooperation of information management responsible / process owner Ministry of State for Administrative Development 4/31
Knowledge, People & Value Adopt information technology systems Capturing and re-using past experiences. Embedding knowledge in the products, services and processes. Build a Knowledge management systems that is relevant to the organization s mission. Promoting knowledge sharing and best practices Endorse sharing as an enterprise-wide responsibility Promote knowledge as a product Ministry of State for Administrative Development 5/31
The Human Side KM is as much about culture, organizational or behavioral change as technology. Technology is not the ultimate answer to achieving an effective knowledge-sharing work environment.. Connecting People to Information People to People Collaborating People to Business People to Communities Make better decisions Make faster decisions Do more with less Speed up learning Improve motivation Ministry of State for Administrative Development 6/31
KM Return Loop Expert Locator KMProcess Project Planning Tools Technical Specifications Mission Success Captured Case Studies Mission Safety Successful Project Management Project Management Tools & Systems KM Process Return Loop Captured LL Stories Accessible Knowledge Project Review Tools Captured Process Knowledge Project Documentation Ministry of State for Administrative Development 7/31
KM People Approach KM works to develop meaningful Org Vision & Mission Processes determine drive define Org Leadership Org Goals set Policies motivate Human People Endeavors deliver Org Results affect Enable Org Threats & Obstacles expect Platforms KM works to develop appropriate Ministry of State for Administrative Development 8/31
EISI Egyptian Information Society Culture Health Learning Business Commerce Government Access/Inclusion Ministry of State for Administrative Development 9/31
Back to the Basics Good Governance = Efficient Effective Government + Active Civil Participation Ministry of State for Administrative Development 10/31
Vision Effective Government Body capable of Adapting to change (agile), efficiently plan and manages resources, provides distinguished services and interacts with citizens. Ministry of State for Administrative Development 11/31
Details Delivering services to customers at their finger tips according to their taste and style with appropriate efficiency and allowing them to participate in the decision making process Thus, ICT is only a tool not an objective in it sown Customers: Citizens, Business men, Investors, Companies, Ministry of State for Administrative Development 12/31
Objectives and Components Components Basic Infrastructure Project Service Provision Project Objectives Readiness (Local and International) Distinguished services Attract Investors Business Process Automati on Local Governor ates Doc Arch & Mang. ERP Enhance Efficiency Gov Net Intranet Procure ment Reduce Expenditure Readiness (Local and International) Economic Data Bases Projects Accurate Updated Information for Decision Makers and Investors Ministry of State for Administrative Development 13/31
Challenges and Solutions No document of standards No legal framework to authenticate persons over networks Fear of electronic payment Low penetration of credit cards No payment tools for simple citizens Low ICT readiness of government enterprises Complexity, overlapping and variety of service providers Draft and Publish Standards E-signature law and PKI Infrastructure Simple e-payment framework Multinational frame agreements Government Gateway Ministry of State for Administrative Development 14/31
Service Levels Information services. Inquiry services. Full transaction. Integration between agencies Push Vs Pull Interaction Personalization based on AI. Ministry of State for Administrative Development 15/31
Enterprise Architecture and Re-Engineering Our administration support the nation s different governmental organizations with the know-how, technology, consultation and the technical assistance required, to assure the development of a successful enterprise architecture implementation and the reengineering of its business processes in accordance with the best practice of business needs. Ministry of State for Administrative Development 16/31
Services Channels Citizens SMS PSTN IVR Call Centers Internet Small To Medium Businesses Post Office Service Bureaus Web Services Med. To Large Businesses COM. Lines & VPN Back End SP Ministry of State for Administrative Development 17/31
Ministry of State for Administrative Development 18/31
Harvest 609 Info Services (L1) 51 Query/Transaction Services (L2/L3/L4) Exporters services Investors services Dispute resolution Lost and found Culture event ticketing Currently tackling all 20 EU bench mark Inquiry and payment of bills Birth certificate Lost National ID replacement University enrollment application Tax and Customs filing follow-up Car License Ministry of State for Administrative Development 19/31
Quarterly Statistics E-Gov Portal Quarter Q1/04 Q2/04 Q3/04 Q4/04 Q1/05 Q2/05 Q3/05 Number Hits (1000) 7,886 6,010 30,812 8,105 14,054 18,528 78,638 E-Gov Portal Users 35,000 73,000 660,000 101,000 185,000 199,000 1,616,000 Users Average # Of Hits/Day= 550000 Ministry of State for Administrative Development 20/31
Monthly Statistics E-Gov Portal Per Month Total 2004 Jan 2005 Feb 2005 Mar 2005 April 2005 May 2005 June 2005 July 2005 Aug. 2005 Sep. 2005 Oct. 2005 Total 2005 Hits (in 1000) 45,000 2,656 2,792 4,160 7,102 6,013 5,580 6,935 7,923 26,073 30,828 100,062 Users 834,000 47,000 61,000 77,000 89,000 53,000 57,000 123,000 588,000 623,000 405,000 2,123,000 Ministry of State for Administrative Development 21/31
Operational Statistics Statistics for FY2005 E-Gov Gateway (Bawaba) Back End Services Giza Traffic (DMV) Cairo Traffic (DMV) Average To All Services نسبة التشغيل بدون توقف Srvc. Availability اسم و نوع الخدمة Service Name 99.30% Availability 94.55% 93.90% 85.00% Ministry of State for Administrative Development 22/31
Back Office Automation System analysis, Design, and technical support for : Financial Systems (Budget-Accounting-Procurement Inventory) Administrative systems (Human Resources payroll) Document and Information exchange. Internal workflow. So far we have achieved the following: ERP systems: 16 Ministries. Accounting systems project 1600 in 4 yrs. Archiving: 9 Ministers offices. Workflow: over 28 government agencies Positive impact on the services provision project. Ministry of State for Administrative Development 23/31
National & Economic Databases Availing accurate and updated information to Decision makers: To help them in the planning process. Investors: To give them a complete vision about the market and the risks and returns expected. Government: Easy and secure data exchange.. Ministry of State for Administrative Development 24/31
National/Economic Data Bases Integration Family Citizen (National ID) work Home Own Services Tax Pension/ Social Insurance Elect Water Gas Tel Cars Mobl Tel Bldg land Agr Land Realestate Mov Entrpr Health Edu Trans Goods Ministry of State for Administrative Development 25/31
Privacy Ministry of State for Administrative Development 26/31
Ten Strategies for Success 1. Assure that KM supports your business vision and strategy 2. Develop a KM architecture 3. Leverage existing resources 4. Build to the architecture 5. Connect people and build systems in parallel 6. Mature content management methods as knowledge base grows 7. Support organizational and individual customization and adaptation 8. Measure, measure, measure 9. Recognize that knowledge management is an organizational change project 10.Gather and maintain strong sponsorship Ministry of State for Administrative Development 27/31
Simple Reminder!! We are trying to fit old structures to new ideas!! Ministry of State for Administrative Development 28/31
Are we going there? Wisdom Knowledge Information Data Ministry of State for Administrative Development 29/31
Or we ll loop for a while? Technology Structure Data Technology Data Ministry of State for Administrative Development 30/31
Thank you For more information Please visit us http://www.ad.gov.eg http://www.egypt.gov.eg Or contact us darwish@ad.gov.eg info@ad.gov.eg Ministry of State for Administrative Development 31/31