Job Profile: Responsible for: Responsible to: Location: Hours: Senior ICT Technician Providing ICT hardware and software support for the school and maintaining the standards of the school s ICT resource and support service in line with the school s and the Trust s requirements ICT and Computing Curriculum leader, Business Manager and ultimately the Headteacher Based at Matthew Arnold School, with visits to other Trust schools as required 37 hours per week throughout the year Salary : Grade 7 Annual Leave: 27 days p.a. The key areas of responsibility are listed in bold below with key tasks indicated for each area. You may be asked to perform additional, or alternative tasks, by your Line Manager. 1. Desktop and Application Support Installation and maintenance of PCs, peripherals and applications Maintenance and troubleshooting of AV equipment and projectors Advise on compatibility of hardware, applications and user requirements User Management Basic diagnostic and recovery routines on network equipment Responsible for AD and its integration with third party software 2. Network Support Installation and maintenance of the network infrastructure to meet the school's requirements 3. Configuration and Installation Assist with configuration, installation and support of the school's ICT systems 4. Maintenance and Security Maintain hardware and application deployment 1
Implement and suggest improvements with maintenance of the school's backup, virus protection and security procedures, with reference to protecting hardware, data and confidential information. Maintain all necessary documentation including system manuals, cable diagrams, patching schedules, equipment inventories, orders, service records, loans etc., as required Basic PC hardware repairs and upgrades Replacement of consumables toner, mice, paper, ink etc. Purchase lower value items following school procedure Second line software support Installation of software Support for the school's library system Provide classroom based ICT technical support when required Support teaching staff in the use of applications Liaise with third party regarding faults with the schools CRM Support for assemblies and meetings. Assist with the schools cashless catering system when necessary Assist with updating the school's website and intranet Support and assist with Google apps 5. Support Request Management Set own daily support priorities, balancing response to support requests with need to follow planned monitoring and maintenance and wider ICT service demands 6. Strategy and Planning Assist with the research of developments for the ICT service and their implementation. Identify failing systems and suggest solutions Responsibility for the day to day operation of: Broadband and filtering Wireless system and advice on upgrades Print management Network Infrastructure (switches cabling etc.) Management of mobile devices, Technical operation of the Trust/school s helpdesk 7. Budget and People Management Participate in the induction of other ICT support staff Where required, manage the stocks of IT consumables and record usage Liaise with senior members of staff 2
Train individual members of staff 8. Communication Adhering to the department s operational standards, ensure that the school s needs are met through appropriate ICT solutions Work effectively with suppliers as required Assist with the maintenance of documentation and the delivery of training Participate as a full member of staff at the school, supporting school aims and initiatives. 9. Health and Safety You may be required to working at height using the appropriate equipment. Full training will be provided. You have specific responsibilities under Health & Safety legislation to ensure that you: Take reasonable care for your own health and safety, and that of others affected by what you do, or do not do Cooperate on all issues involving health and safety Use work items provided for you correctly, in accordance with training and instructions Do not interfere with or misuse anything provided for your health, safety or welfare Report any health and safety concerns to your line manager as soon as practicable As part of a team, develop relevant H&S procedures and ensure that all ICT users are aware of appropriate practice. 3
Person Specification: A - Technical experience and knowledge Essential Two years relevant ICT experience Confident user of client/server based applications; awareness of version limitations Understand role and function of network services and protocols such as DNS, DHCP and IP Aware of the ways in which installed applications can conflict Understand disk space and print quotas management utilities Understand access rights Understand the importance of a structured approach to configuration tracking Aware of issues relating to equipment disposal Interpret detailed diagnostic information Prioritise resolution and determine whether external support is required Monitor and manage server logs and use them to inform developments/support Produce reports from the support log to provide basic management information on the volume and nature of requests Windows 7, 8, 8.1 & 10 Windows Server 2012 & 16 Microsoft Office Suites to 2016 Active Directory, Group Policy and User account management. Ability to use, maintain and fault find a variety of printers, scanners, digital cameras and other IT peripheral hardware. In depth knowledge of PC architecture, repair, builds and commissioning. Working knowledge of LAN Networking hardware and protocols including TCP/IP, Ethernet, Fibre, 802.11 Wi-Fi, telnet, SSL, HP Procurve switching hardware. Creation and testing of Windows based system builds and images. Track record in providing effective ICT support in a timely manner Desirable Knowledge of managing ipads and Chromebooks using Meraki The management and maintenance of a virtualized environment Knowledge of health and safety issues The use of helpdesk software 4
Familiarity with any or all of the following would be advantageous: CCTV, SIMS, Salamander, Google Apps, Papercut, wireless, filtering systems, network infrastructure, use of HTML and PHP, MS Hyper V Virtualisation platforms, website creation/management e.g. CMS Systems. Person Specification B - General Qualifications/training Level 3 (A-level or equivalent) with level 2 (GCSE or equivalent) in mathematics and English, or suitable experience Source of evidence A, I Evidence of relevant and continuous professional development A, I Skills/abilities Source of evidence Good computing skills, T Good communication skills, including the ability to negotiate sensitively in order to complete tasks efficiently Good organisation skills and personal time management Confidence to assess situations and respond when no source of immediate advice is at hand Ability to recognise and respect confidentiality Actively seek to maintain and extend expertise in appropriate areas Flexibility as a team member An interest in the education of young people 5
Knowledge See section A Technical experience and knowledge above Source of evidence, T Expert user of the majority of hardware and the school s operating systems Detailed knowledge of both general and specific ICT Health & Safety issues relating to work, both for self and all potential users, T Aware of the importance of structured record keeping and reporting Understand different elements of ICT services and likely support requirements Good level of written and spoken English appropriate to the context and audience Understand how ICT can enhance the teaching and learning in, and management of schools Knowledge of Data Protection and legal obligations related to the control of software A, I, T A, I Key: A I T R Application Interview Task(s) References 6