BSB30115 Certificate III in Business 2018 Course Information North Version 2 RTO code: 60142 Business Administration & Management General Information... 3 1 P a g e
Table of Contents What is expected of a Certificate III learner?... 3 ntry requirements... 3 Pathways into the Qualification... 3 Pathways from the Qualification... 4 Course duration... 4 Class based enrolment... 4 Competency based training... 4 nrolment... 4 nrolment Costs and Concessions applying in 2018... 5 Important information in relation to fees:... 5 Qualification nrolment Fee and the Learning Resource Fee:... 5 Withdrawal Process:... 6 Recognition of Prior Learning... 6 On Campus Study/Off Campus Study... 6 Learning Resources... 6 Downloading Office 365 for study at home... 6 Work Presentation... 7 Assessment information... 7 Units of Competency... 7 BSBWHS302 Apply knowledge of WHS legislation in the workplace... 9 BSBWOR301 Organise personal work priorities and development... 9 BSBDIV301 Work effectively with diversity... 9 BSBITU303 Design and produce text documents... 9 BSBITU202 Create and use spreadsheets... 10 BSBITU302 Create electronic presentations... 10 BSBITU306 Produce business documents... 10 BSBITU301 Create and use databases... 10 BSBITU305 Conduct online transactions... 10 BSBPRO301 Recommend products and services... 11 BSBCMM301 Process customer complaints... 11 FNSACM301 Administer financial accounts... rror! Bookmark not defined. BSB30115 Certificate III in Business Page 2 of 12
General Information BSB30115 Certificate III in Business reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgment and relevant theoretical knowledge. They may also provide advice and support to a team. Job Roles Customer service officer Clerical officer Data entry operator Payroll officer Word processing officer Filing clerk Your study will develop an understanding of the principles and practices of business operations within organisations, including use of computer applications in a business context and developing a range of business skills. If you consider you have minimum workplace skill, knowledge or experience, this is a great way to gain employable business and office skills that could lead to employment or a traineeship. It is also an ideal program for anyone to gain up-to-date office skills to assist them to re-enter the workforce or continue to further study. If you have no previous skills and knowledge in a business context, it is recommended that you commence with BSB20115 Certificate II in Business. What is expected of a Certificate III learner? At this level, you should be able to: Demonstrate some theory and practical skills in a range of areas Take responsibility for your study and meeting designated timelines, including completion of work outside of designated class time. Please note: You will have to complete work outside of class time. Apply solutions to a variety of predictable problems Perform a range of tasks using some discretion and your own judgment Interpret available information, using discretion and judgment Take responsibility for your own outputs in work and learning Take limited responsibility for the output of others if team activities are involved ntry requirements The following are underpinning requirements to be successful in your study in Certificate III in Business: Basic literacy, language (reading) and numeracy ability Basic business skills and knowledge Competence in basic computer usage, including the keyboard, as well as using the internet Access to a computer running standard business software and reliable internet connectivity A Suitability Assessment will be undertaken by participants to ensure each person has the basic skills required to succeed in this course. If you need to improve these skills, we will recommend suitable training to undertake prior to commencing this certificate. Pathways into the Qualification Preferred pathways for candidates considering this qualification may include BSB20115 Certificate II in Business, other relevant business study or a related employment history. BSB30115 Certificate III in Business Page 3 of 12
Pathways from the Qualification BSB40215 Certificate IV in Business, or a range of other Certificate IV Qualifications. Course duration ither part-time or full-time enrolment is available your study must be completed within the required timeline. Class based enrolment If you have enrolled to study in class, you will be expected to attend the classes for the units you have enrolled in, as per the class timetable. Attendance at classes will help you stay on track with your learning and complete assessments in a timely manner. The teacher will be available to assist you in your learning. If you are unable to attend class because of illness or other unavoidable issues, please notify the teacher by email or phone to discuss your study. Competency based training Certificate III in Business is offered under the Business Services Training Package and is competency based that is; - the ability to perform something to an agreed standard. Learning and assessment involves completion of activities, assignments and knowledge activities. To further enhance your skill level you should consider accessing voluntary work placement opportunities - talk with your teacher for more ideas on this. nrolment The enrolment process with TasTAF requires the completion of several forms. This includes: o Student Details Form o o Course Selection Form A career pathway plan and training subsidy form. You are also required to provide proof of identity and evidence of concession if applicable. The enrolment process will also include participating in a Literacy, Language (reading) & Numeracy Skill Indicator Assessment. This requirement is designed to ensure you are provided with the most appropriate study and learning pathway to achieve your qualification goals. To enrol with TasTAF, you must have a USI (the Australian Government requires all students to hold a unique student identifier (USI) - visit www.usi.gov.au to create your USI. Once enrolled, you will be provided with a Username, Password and relevant information allowing you to access course work. This process can take up to 48 hours. Your 2018 enrolment will be processed on or after the 16 January 2018. BSB30115 Certificate III in Business Page 4 of 12
nrolment Costs and Concessions applying in 2018 There are various levels of fees generally applying to students wishing to enrol. ntitled Fee Rate A student eligible for the ntitled fee rate must satisfy certain conditions: o An Australian or New Zealand citizen; or o A permanent resident of Australia; or o Hold a state sponsored visa on a pathway to permanent residence; and o Must reside or work in Tasmania; and o Be of working age (16-65) o Has not completed a Certificate III or higher qualification in the past five years Concession Students may be eligible for a concession if: o They are receiving a Centrelink allowance such as Newstart, Youth Allowance, Disability Support Pension, a Pension, Austudy or Abstudy o They are listed on a current Centrelink Card as a dependant A concession requires the student, or parent with a dependant student, to present one of the following: Pensioner Concession Card; (Includes PPS, CAR notation); Veterans Affairs Concession Card; vidence verifying receipt of either Austudy/Abstudy or Youth Allowance Health Care Card. Important information in relation to fees: Concession does not apply to or include Learning Resource Fees. Upfront payment can be made by FTPOS, credit card, cash or cheque. Alternative payment options by Instalment Plans can also be accessed. Sponsorship may be applicable for fee payment through agreement with a relevant sponsor, such as a Job Network Agency or employer. If you withdraw from the course prior to completing a unit or undertaking 20% or more of the course (the advised Census date), you may be eligible for a refund of the fees. Further information on fee payment eligibility and options can be discussed with your enrolling teacher. N.B. You can discuss fees and payments, including our refund policy, prior to enrolment or further information is available at: http://www.tastafe.tas.edu.au/future/fees-and-payments/ Qualification nrolment Fee and the Learning Resource Fee: The enrolment fee (GST free) for the Certificate III in Business is shown below: ntitled Non-entitled Annual Concession Annual Concession ntitled Non-entitled $1113 $1335 $310 $370 Plus Other Fee: Learning resources: $180 (GST included) BSB30115 Certificate III in Business Page 5 of 12
Withdrawal Process: There is a withdrawal period which is clearly printed on the student Confirmation of nrolment Form issued following completion of enrolment. If the student wishes to withdraw within this period, the student must initiate the withdrawal process with a teacher. The preferred method is through email advising the teacher they wish to withdraw from the Course. However, if the request is made after the withdrawal date or following successful completion of a unit within this period, the student may still initiate a withdrawal from the course, but will be required to pay the associated enrolment fee. When a student has not participated for a period of 6 weeks without any contact, the teacher will then record a withdrawal. Recognition of Prior Learning If you have skills and experience to meet all the competencies of any units and can demonstrate/document that competency, then you may apply for recognition of prior learning. Please talk to the enrolling teacher for more information. On Campus Study/Off Campus Study Learning support is provided throughout this course, as per the timetable for the class based enrolment. A teacher/facilitator is available to assist you reaching your learning goals. You are expected to show some independence in your learning. Your teacher is available to provide advice, but ultimately you are the one who needs to make time to complete your goals and this will require additional study outside of the designated class times. Your study will have agreed deadlines for completion of tasks and it is your responsibility to ensure you meet these deadlines. Learning Resources To complete this qualification, you must have access to: a computer, a personal email address an internet connection and have Microsoft Office installed. If you are studying on-campus, these resources are provided for you. If you chose to study off-campus, it is your responsibility to provide or find access to these resources. Catapult elearning access provides an online learning and assessment model following commencement of your study, you will receive a username and password. Watsonia Resources are used for the computing units the learning and assessment resources are accessed through the TasTAF online learning platform, Canvas. It is also important to regularly check the Canvas platform for information provided from your teacher. Downloading Office 365 for study at home Go to: office365.education.tas.edu.au Log in with your TasTAF student information - this is in the following format: o firstname.lastname.00@education.tas.edu.au Select Install now and follow the prompts If you require further assistance, please visit one of our regional Libraries with your device and our library staff may be able to provide advice. BSB30115 Certificate III in Business Page 6 of 12
Work Presentation Consider how you should present work to meet workplace standards. This means that work is to be word-processed, proof-read and formatted in a professional manner. Work involving the completion of forms and/or including calculations should be accurate and completed according to instructions. Consider the grammatical structure of sentences and paragraphs. Literacy and numeracy support is available at TasTAF regional campuses and may also be available through LINC services in your area if you chose to study off-campus. Assessment information Assessment will be included within the course, but may require some additional work to meet the evidence requirements of the unit. For example, a voluntary work placement will provide evidence of you applying business skills in a workplace context. You will be provided with Assessment feedback, which may identify: Corrections required to demonstrate competency or any missing work Re-assessment requirements (if any) you are provided with 3 attempts at assessment tasks Your final result Recommendations for future action (if relevant) You will also be able to check your feedback with the teacher throughout your course. Units of Competency BSB30115 Certificate III in Business requires completion of twelve (12) units of competency. You need to successfully complete one (1) Core Unit, a minimum of seven (7) Specified lective Units and an additional four (4) lective Units. The units below have been structured to meet the requirements of the qualification and to provide a broad range of skills and knowledge to support employment opportunities. If you wish to have units recognized which you have completed through prior study, please talk with the Teacher/Facilitator at enrolment. A summary of each competency standard against which you will be assessed is provided in this information. Further information on each unit can be accessed at www.training.gov.au BSB30115 Certificate III in Business Page 7 of 12
Unit Name WHS BSBWHS302 Apply knowledge of WHS legislation in the workplace Work ffectively BSBWOR301 Organise personal work priorities and development BSBDIV301 Work effectively with diversity IT Use BSBITU303 Design and produce text documents BSBITU202 Create and use spreadsheets BSBITU302 Create electronic presentations BSBITU306 Produce business documents BSBITU301 Create and use database Work Ready BSBITU305 Conduct online transactions BSBPRO301 Recommend products and services BSBCMM301 Process customer complaints Finance FNSACM301 Administer financial accounts Core and lective Units C BSB30115 Certificate III in Business Page 8 of 12
Unit Descriptors BSBWHS302 Apply knowledge of WHS legislation in the workplace This unit describes the skills and knowledge required to understand and comply with work health and safety (WHS) Acts, regulations and codes of practice in the workplace. This unit applies to individuals who contribute to actions to achieve compliance with WHS legislation as part of their WHS responsibilities, which are in addition to their main duties. Determine the legal framework for WHS in the workplace Contribute to activity that reflects WHS legislative requirements Keep up-to-date with legislation and relevant publications BSBWOR301 Organise personal work priorities and development This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance, and to maintain required levels of competence. This unit applies to individuals who exercise discretion and judgement and apply a broad range of competencies in various work contexts. Organise and complete own work schedule Monitor own work performance Coordinate personal skill development and learning BSBDIV301 Work effectively with diversity This unit describes the skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work. It applies to individuals who work in a variety of contexts where they will be expected to interact with a diverse client and/or co-worker population. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others. Recognise individual differences and respond appropriately Work effectively with individual differences BSBITU303 Design and produce text documents This unit describes the skills and knowledge required to design and develop text-based documents using advanced features of word processing software. It applies to individuals who possess fundamental skills in computer operations and keyboarding, and basic skills in operation of word processing software. They may work as individuals who provide administrative support within an enterprise, or may be technical/knowledge experts responsible for production of their own word processed documents. Prepare to produce word processed documents Design word processed documents Add tables and other data Produce text documents BSB30115 Certificate III in Business Page 9 of 12
BSBITU202 Create and use spreadsheets This unit describes the skills and knowledge required to correctly create and use spreadsheets and charts using spreadsheet software. It applies to individuals who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of creating spreadsheets in a defined context under direct supervision or with limited individual responsibility. Select and prepare resources Create simple spreadsheets Produce simple charts Finalise spreadsheets BSBITU302 Create electronic presentations This unit describes the skills and knowledge required to design and produce electronic presentations for speakers, for self access and online access. It applies to individuals employed in a range of work environments who design electronic presentations. They may work as individuals providing administrative support within an enterprise, or may be responsible for production of their own electronic presentations. Prepare to create presentation Create presentation Finalise presentation BSBITU306 Produce business documents This unit describes the skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications. It applies to individuals who possess fundamental skills in computer operations and keyboarding. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team. Select and prepare resources Design document Produce document Finalise document BSBITU301 Create and use databases This unit describes the skills and knowledge required to create simple two table relational databases with reports and queries, for the storage and retrieval of information. It applies to individuals that may provide administrative support within an enterprise, or may be independently responsible for storage and retrieval of data relating to their own work roles. Create a simple database Create reports and queries Use database BSBITU305 Conduct online transactions This unit describes the skills and knowledge required to undertake a range of online transactions, including banking, and buying and selling products and services. It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of conducting online transactions to provide technical advice and support to a team. Identify and investigate online service provider Perform online transactions Maintain records of online transactions Review online transactions BSB30115 Certificate III in Business Page 10 of 12
BSBPRO301 Recommend products and services This unit describes the skills and knowledge required to provide advice and information within an organisation about the development and distribution of its products and services. It applies to individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgement and who may provide technical advice and support to a team. Develop and maintain knowledge of products and services Recommend products and services Advise on promotional activities BSBCMM301 Process Customer Complaints This unit describes the skills and knowledge required to handle formal and informal negative feedback and complaints from customers. It applies to individuals who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team. Respond to complaints Refer complaints xercise judgement to resolve customer service issues FNSACM301 Administer financial accounts This unit describes the skills and knowledge required to correctly allocate payments, reconcile accounts and maintain customer details. Allocate customer payments Reconcile accounts Maintain customer details BSB30115 Certificate III in Business Page 11 of 12
CONTACT Business Administration & Management mail: BusinessAdminManagement.NthNW@TasTafe.tas.edu.au Administrative Assistant: Launceston Phone: 6777 2532 mail BusinessAdminManagement.NthNW@TasTafe.tas.edu.au Teachers North Susanne Borg Stephen Wilkins mail susanne.borg@tastafe.tas.edu.au mail Stephen.wilkins@tastafe.tas.edu.au Information Service Centre Phone 1300 655 307 www.tastafe.tas.edu.au BSB30115 Certificate III in Business Page 12 of 12