BAR Services Brochure Tangent House, 62 Exchange Road, www.bar.co.uk Watford, Herts WD18 OTG Tel: 01923 699 484, Email: training@bar.co.uk, Web: www.bar.co.uk
Welcome the training division of the British Association of Removers (BAR), is the leading provider of training and learning solutions for the removals industry and removals related businesses. In January 2017 BAR Services launched 12 BAR Approved Centres (ATC s) which are located throughout Great Britain (see map on page 19). The ATC s offer high quality and affordable operational training to members and non-members alike. Our core ATC offering is as follows: Fragile and Non-Fragile Packing Export Packing Manual Handling/Furniture Handling Specialist Packing (and Transporting Pianos) Working Safely in the Removals & Storage Industry Removals Vehicle Loading Advanced Customer Services Skills In addition, BAR Watford provides a range of specialist courses including Introduction to Overseas Moving Introduction to Practical Estimating Practical Estimating Commercial Estimating IOSH Managing Safely, Transport Manager CPC Refresher Team Leader Development Programme BAR Services can also create and design bespoke courses. If you require training which is not listed and programmes specifically for you we can tailor training to suit your individual needs. Driver CPC Periodic The British Association of Removers is a JAUPT Approved Centre (AC00191) and Driver CPC periodic training can be delivered through our BAR Approved Centres. As we head towards September 2019 demand for this training will increase, therefore drivers and employers should start planning their training now. Our current Driver CPC offering is as follows: DCPC: Removals Driver: Preparation, Loading and Delivering Moves (14hrs) DCPC: Removals Driver: Manual Handling and Furniture Handling (7hrs) DCPC: Removals Driver: Customer Service and Company Image (7hrs) DCPC: Removals Driver: Health & Safety in the Workplace (7 hrs) DCPC: Removals Driver: Driver Hours, Tachographs & Vehicle Checks (7 hrs) For all training enquiries contact: BAR Services Tel: 01923 699 484 or email: training@bar.co.uk 2
CONTENTS Driver CPC Periodic Courses Removals Driver: Preparation, Loading and Delivering Moves.4 Removals Driver: Manual Handling and Furniture Handling. 5 Removals Driver: Customer Service and Company Image.....6 Removals Driver: Health & Safety in the Workplace......7 Removals Driver: Driver Hours, Tachographs & Vehicle Checks..8 Fragile and Non-Fragile Packing.....9 Export Packing.10 Manual Handling & Furniture Handling.11 Specialist Packing (and Transporting Pianos).12 Working Safely in the Removals & Storage Industry..13 Removals Vehicle Loading....14 Advanced Customer Service Skills...15 Introduction to Overseas Moving..16 Introduction to Practical Estimating 17 Practical Estimating..18 Commercial Estimating...19 IOSH Managing Safely....20 Transport Manager CPC Refresher.......21 Team Leader Development Programme...22 Induction Booklets and DVD s...23 BAR Approved Centre Locations...24 3
Driver CPC Periodic Removals Driver: Preparation, Loading and Delivering Moves (14hrs) Course Overview Ideally suited to drivers who are new or who wish to refresh their preparation, loading and delivering knowledge/skills. This broad-based course contains both theoretical and practical sessions whereby the drivers will gain a variety of move preparation, loading and delivering skills. These include knowing the standard to which items should be prepared prior to loading; learning about prohibited/restricted items; gaining a comprehensive understanding of the principles and practice of loading typical domestic and overseas moves. The course also covers the driver s key responsibilities in providing great customer service plus reviewing the driving skills needed to safely travel to the customers premises. Types of transportation used in the removals industry Protecting domestic and overseas loads Prohibited and restricted Transport/shipping documentation Vehicle and container loading Delivering great customer service Start of day responsibilities Travelling to and arriving at the customers premises Essential manual handling and furniture handling skills Who should attend? Any professional Driver wishing to learn more about the roles and responsibilities in preparation, Loading and Delivering Moves whilst receiving 14 hours of Driver CPC periodic training. Two consecutive days Maximum Delegates 20 265 + VAT plus DVSA upload fee ( 1.25 per driver/per hour s training) 270 + VAT plus DVSA upload fee ( 1.25 per driver/per hour s training) This course is available as an in-company option subject to suitable facilities and equipment being made available. 4
Driver CPC Periodic Removals Driver: Manual Handling and Furniture Handling (7hrs) Course Overview This course provides those involved in the moving of furniture with essential manual and furniture handling skills. Those attending the course will learn how to correctly move a variety of items including furniture whilst ensuring the risk of injury and damage is minimised at all times. This course is equally suitable for drivers and removals operatives. Manual handling - theory including legislation, injury statistics, safe lifting procedure Manual handling practical best practice handling techniques, use of manual handling aids etc. Furniture handling - theory, categorising furniture by shape and size, grip methods, protecting customers premises Practical furniture handling of various items of item of furniture to simulate real life situations Who should attend? Anyone Professional Driver wishing to learn about the correct manual handling methods that should be employed when carrying out a move whilst receiving 7 hours of Driver CPC periodic training. Maximum Delegates 10 One day 145 + VAT plus DVSA upload fee ( 1.25 per driver/per hour s trainng) 150 + VAT plus DVSA upload fee ( 1.25 per driver/per hour s trainng) This course is available as an in-company option subject to suitable facilities and equipment being made available. 5
Driver CPC Periodic Removals Driver: Customer Service and Company Image (7hrs) Course Overview This course has been written with a specific focus on the customer service standards that professional Removals Drivers should provide. By attending this course drivers will gain a high-level awareness of how behaviour can affect the customer service and company image. Knowing your customers, understanding removals customers needs and expectations Driving to the Customer s Address, planning and arriving on time, enhancing the image of the company Meeting and Greeting Customers, how to meet and greet the customer, dress code/ uniform and general appearance Collecting/Delivering Goods at Customers Premises, things to avoid saying and doing whilst at work or at customers premises Handling Customer Queries and Complaints, the cost of complaints/disputes to a business, the standard of service expected The BAR Code of Practice Who should attend? Any professional Driver who wishes to learn more about how their behaviour and actions impacts customer service and company image. Whilst the focus is on the professional driver it is also applicable for those who carry moves at customers premises. Gain 7 hours Driver CPC periodic training whilst attending this course. Maximum Delegates 20 One day 145 + VAT plus DVSA upload fee ( 1.25 per driver/per hour s training) This course is available as an in-company option. 150 + VAT plus DVSA upload fee ( 1.25 per driver/per hour s training) 6
Driver CPC Periodic Removals Driver: Health & Safety in the Workplace (7hrs) Course Overview The course has been designed to give drivers who carry out domestic and commercial moves a comprehensive overview of their health and safety responsibilities. In addition, drivers will become more aware the risks they are typically exposed to and have a greater understanding the actions they can take to minimise accidents in the workplace. Describe responsibilities for Health & Safety in the workplace Identify common hazards in the removals and storage industry Give an accurate overview of COSHH Describe sources of ignition in the workplace and the action to take if a fire breaks out Describe what to do when someone gets injured at work Identify the significant hazards and precautions to take when working in the yard and visiting warehouses Demonstrate correct manual handling techniques Describe the principles of risk assessment List the significant health and safety risks associated with carrying out domestic and commercial moves Describe how to work safely with workplace transport Who should attend? Any professional Driver wishing to gain a greater understanding of the actions they can take to minimise accidents in the workplace. Gain 7 hours Driver CPC periodic training whilst attending this course. Maximum Delegates 20 One day 145 + VAT plus DVSA upload fee ( 1.25 per driver/per hour s training) 150 + VAT plus DVSA upload fee ( 1.25 per driver/per hour s training) This course is available as an in-company option. 7
Driver CPC Periodic Removals Driver: Drivers Hours, Tachographs & Vehicle Checks (7hrs) Course Overview This course provides drivers with a comprehensive overview of EU and Domestic Drivers hours, working time and tachograph record keeping, pre-use vehicle checks and considerations to be made for vulnerable road users. Course Overview Name the enforcement agencies that enforce Transport Law Describe at least 4 reasons why an enforcement officer would issue a prohibition notice. Describe key precautions to be taken to minimise the risk of incident with the different types of vulnerable road user. List the top 3 HGV driving offences as listed in a 2015/16 government report. Provide a comprehensive overview of the main requirements of the EU Drivers Hours rules. Explain the main requirements of the Great Britain Domestic Rules Describe the main requirements of the working time requirements under EU and GB Domestic rules. Explain the differences between analogue and digital tachographs Give an overview of the main aspects the EU Tachograph Rules. Give examples of when and how to make manual entries to a tachograph record Know the legislation and procedures for replacing a lost or stolen drivers smart card Describe the vehicle checks that should be made before use and why it is important to report defects. Who should attend? Any professional Driver wishing to gain an overview of EU and Domestic Drivers Hours, Tachographs & Vehicle checks. Gain 7 hours Driver CPC periodic training whilst attending this course. Maximum Delegates 20 One day 145 + VAT plus DVSA upload fee ( 1.25 per driver/per hour s training) 150 + VAT plus DVSA upload fee ( 1.25 per driver/per hour s training) This course is available as an in-company option. 8
Fragile & Non-Fragile Packing Course Overview This course is aimed at those who want to gain essential general packing skills. Delegates will learn how to correctly pack a variety of fragile and non-fragile items using professional packing materials in an effective and economical way. The different types of professional packing and wrapping materials available Learn how to effectively use a variety of packing materials Know the standards expected of a professional packing and wrapping service Learn the packing methods used for specific items How to correctly wrap and pack fragile and non-fragile household items Practice session of packing and wrapping a variety of items Who should attend? Anybody who needs to gain essential packing skills or requires a refresher. Maximum Delegates 6 One day 185 + VAT 190 + VAT This course is available as an in-company option 9
Export Packing Course Overview This two-day course contains both theoretical and practical sessions whereby the delegates will gain a variety of export packing skills that include: the correct use of wrapping/packing materials, wrapping/packing to the required export standards, prohibited items and country restrictions, and the principles of container loading for export. Selecting the different types of professional packing and wrapping materials available for overseas house moves. Selecting the correct packaging materials for specific items Standards of load protection required Export packing methods to be used for specific items Know the items that should never be packed or loaded Completion of inventories and required paperwork Demonstrate how to load an overseas consignment including maximising available load space while ensuring load integrity Practice export wrapping a variety of different items of furniture Who Should Attend? This course is ideally suited to those who are new to export packing or those who wish to refresh their export packing skills. Maximum Delegates 6 Two days 345 + VAT 350 + VAT This course is available as an in-company option. 10
Manual Handling & Furniture Handling Course Overview The course comprises of a number of elements that includes manual handling and furniture theory, learning how to protect a customer s premises, and includes practical manual and furniture handling activities. Understand the financial impact on the removals industry caused by injuries as a result of poor manual handling techniques Gain an overview of manual handling legislation Outline of the basic structure and function of the spine and the most common causes of manual handling injuries Practice correct manual handling techniques Know the most important factors to consider when conducting a two person or team lift Describe the benefits and typical application of manual handling aids Considerations to be made when protecting a customer s premises Best practice techniques for moving items up and down stairs Practice moving various types of furniture in a household environment Who Should Attend? This course is aimed at all staff who are required to carry customers furniture effects in a safe manner whilst ensuring the risk of damage is kept to an absolute minimum. Suitable for those who are new to Manual/Furniture Handling or those who require a refresher. Maximum Delegates 10 One day 145 + VAT 150 + VAT This course is available as an in-company option 11
Specialist Packing (and Transporting Pianos) Course Description This two-day course will provide delegates with a thorough grounding in specialist packing including how to correctly pack a variety of specialist items and effects, along with how to correctly and safely move upright and grand pianos. The importance of using the correct manual handling techniques Correct preparation and the safe packing of barometers The precautions and correct packing materials used for silverware How to correctly pack glassware, fine porcelain and object d art How to correctly pack lampshades How to prepare and move a chandelier Theory and practice of safely moving an upright and grand piano Who Should Attend? Suitable for operational staff who want to gain a thorough grounding in Specialist Packing or for those who need a refresher. Maximum Delegates 8 Two days 345 + VAT 350 + VAT 12
Working Safely in the Removals & Storage Industry Course Description This removals focused Health & Safety course includes a number of essential subjects that employees should be aware of to maintain safety at work. General Health & Safety requirements of all staff Common workplace hazards found in the removals industry Safety around work vehicles The Control of Substances Hazardous to Health (COSHH) Knowing what to do when someone gets injured at work The safe use of hand tools Manual handling and personal protective equipment Principles of risk assessment Who Should Attend? This course is predominately aimed at operational staff but also suitable for office staff. Suitable for those who are new to this subject or those who wish to refresh their knowledge. Maximum Delegates 12 One day 145 + VAT 150 + VAT This course is available as an in-company option. 13
Removals Vehicle Loading Course Description This course is aimed at those who have responsibility for the loading of a removals vehicle with emphasis on safety, legislation and practical loading skills. Essential start of the day checks How to position a vehicle safely ensuring safety of operatives and others How to correctly interpret parking and loading signage What to look for in a risk assessment regarding vehicle and in the property Know the correct loading sequence and principles of safe loading Customer Service basics and Health & Safety considerations How to ensure even weight distribution and avoid overloading Practice loading a vehicle securely to avoid movement within a load Who Should Attend? Suitable for anybody who is responsible for ensuring the integrity of a load. Course can be attended by those new to this area or as a refresher. Maximum Delegates 10 One day 145 + VAT 150 + VAT This course is available as an in-company option. 14
Advanced Customer Service Skills Course Description In this one day customer service course delegates will learn how to apply best practice techniques to develop excellent customer service relationships with their customers. The difference between an internal and external customer Why customer service is important What you can do to create a positive first impression Understanding the needs of different customers The steps to take when handling a customer query/complaint Overview of the BAR Independent Alternative Dispute Resolution Service What is effective listening? The elements that make up face-to-face communication The importance of eye contact Optional - How to provide great customer service over the telephone phone including how to handle angry and abusive callers. Who Should attend? This training session is ideally suited to team leaders or office staff alike who deal directly with customers. Suitable for those who wish to gain essential skills or as a refresher. In Company 12 One day 145 + VAT 150 + VAT This course is available as an in-company option. 15
Introduction to Overseas Moving Course Description The course covers the different methods of overseas moving, outlining the advantages and disadvantages of each. It covers the documentation required, relevant regulations and the general processes involved in an overseas move. The basics of shipping by air, sea, and shipping cars Freight rates, airline chargeable weights, container sizes, documentation, choice of agent Insurance for overseas moves Imports handling agent-booked imports and own-booked imports/3 rd country moves, the moving process including: Enquiry taking Survey Planning Costing/quoting Booking Arranging freight Invoicing, Dealing with agents Insurance claims Who should attend? This is an essential course for those who are new to overseas moving and for those who wish to refresh their knowledge with the latest requirements. Maximum Delegates 12 Two days This course is Sponsored by BAR s Overseas Group 1 sponsored place per overseas group member. Any additional places are priced at 495.00 + VAT 604.00 + VAT 16
Introduction to Practical Estimating Course Description Delegates will learn the art of cubing volumes of furniture and effects and the importance of the Estimator s role. An overview of the Estimator s role and duties How to calculate the volume of an item using a tape measure An overview of the units of length and volume used in the removals industry The two significant factors that affect volume Sizes of cartons available and their common use The key elements of the Estimator s form and how to enter volume calculations How to calculate a vehicle s load carrying volume and how to identify it s weight capacity The role of the Estimator in determining restrictions, access and health and safety risks How to protect the customer s property the removals activity Who Should attend? This course has been designed for people who are completely new to estimating. Maximum Delegates 12 One day 199 + VAT 239 + VAT 17
Practical Estimating Course Description This two-day course provides the Estimator with the essential skills to enable them to carry out an accurate and efficient estimate as well as gain essential communication skills when dealing with the customer. The course includes 2 site visits to local properties where delegates will carry out practice surveys before completing a practical and written exam on day two. Structure of the industry Quantity/volume assessment Health & Safety and assessing risks The role of the Estimator/Surveyor Completing the volume part of the survey report Practice estimating volume calculation at property 1 and review Communication skills The Estimator s Report Removal planning and costing A written exam and a practical exam at a local property Who Should Attend? The Practical Estimating course is designed for Estimators who wish to improve their knowledge and skills. It is highly recommended that delegates complete the Introduction to Practical Estimating course before booking onto this course. Maximum Delegates 8 Two days 495 + VAT 604 + VAT 18
Commercial Estimating Course Description Designed to expand the knowledge of Commercial Estimating, this course focuses on calculating volume, methods for estimating in the commercial environment, what to look out for and questions to ask the customer. The courses includes practical exercises. Describe a typical move sequence List the key outputs of a commercial move survey Estimate volume using recognised industry methods List the types and sizes of crates available and their uses Describe the use of roll cages and their advantages and disadvantages Provide an overview of the methods used for cataloguing large file and libraries Explain how to calculate the load volume of a lorry and describe where to find its weight capacities Describe how to protect the customer s premises the removals activity Describe the risk assessment process and the hierarchy of risk control List the key information that the Estimator requires to complete a commercial move survey Who Should Attend? Suitable for those who are experienced Commercial Estimators and want to develop their skills further. Ideally delegates should have some commercial estimating experience. One Day Maximum Delegates 12 199 + VAT 239 + VAT 19
IOSH Managing Safely Description: Every manager and supervisor should have an understanding of their responsibilities when it comes to health and safety. Managing safely is a flexible course for managers and supervisors in any sector, and any organisation. It brings managers up to speed on the practical actions they need to take to handle health and safety in their teams. Managing safely won t turn learners into health and safety experts but it will give them the knowledge and tools to tackle the health and safety issues they re responsible for. Importantly it brings home why health and safety is such an essential part of their job. Assessment: A 30 question, multiple-format assessment paper A risk assessment based project When you pass, you ll be awarded an IOSH Managing Safely certificate. : Eight interactive modules: Introduction to Managing Safely Assessing risks Controlling risks Understanding your responsibilities Identifying hazards Investigating accidents and incidents Measuring performance Who Should Attend? This course is designed for managers and supervisors in the removals /storage industry who have specific Health & Safety responsibilities. Maximum Delegates 12 Four Days 545 + VAT 595 + VAT 20
Transport Manager CPC Refresher Continuing Professional Development (CPD) Course Description To provide a refresher/update for Transport Managers (TM). The session will evaluate the role of the TM and investigate various relationship layers - such as the dialogue between the TM and the Traffic Commissioner (TC), TM and the Board, TM and Operations/Engineering Departments, TM and Human Resources (HR). Reference will be made to undertakings on your O-Licence with an overriding message that delegates must effectively and continuously manage and deliver their compliance obligations. The session will also cover any new legislation that has been introduced including Driver Conduct and Bus Reliability. The O-Licence Undertakings Who carries the can? Relationship with the Traffic Commissioners Repute Relationship between you and your operational team Management Information Organisational Culture New Legislation including Driver Conduct Scenarios Who Should Attend? This course is suitable for TM s and those responsible for the O-licence within their transport operation. This course is applicable to TM s who have held a Certificate of Professional Competence (CPC) for a number of years and also those who have recently qualified and require a refresher. Maximum Delegates 12 One Day 119.00 + VAT 169.00 + VAT 21
Team Leader Development Programme ILM Accredited - Level 3 Course Description Delegates will have the opportunity to develop management, planning, communication and motivational skills. The programme consists of an interactive workshop involving short inputs, group discussions, individual work, diagnostics and experiential exercises. Delegates will be encouraged to develop an action plan for their own and team members development. Also included is direct assignment support and assistance in preparation for the assignments. The principles and practice of leadership and their application The role of First Line Manager within a removals environment The role that Team Leaders play in supporting their organisations vision, values and goals Delegates own and others learning styles and the effect on leading their teams Development of planning, prioritising and organising skills Management of your own and others time effectively The communication processes and to be able to communicate more effectively How teams are built and developed How to develop better team working How motivation affects team and individual performance Overcoming barriers to motivation Using problem solving techniques and to develop own decision making skills How to deal with challenging customers How to recruit team members effectively The principles of giving effective feedback and how to manage team and individual performance Who should Attend? The course is suitable for any team leader, supervisor, aspiring team leader, or existing frontline manager who would like to learn about best practice management/leadership techniques. Five Days Maximum Delegates 12 795 + VAT 845 + VAT 22
Induction Booklets and DVD s We provide a range of booklets and DVD s to assist members in their induction and statutory training. Induction Guide This guide has been developed to help employees to ease into their role in the company. The guide has been designed so that employees can work through it bit by bit. It starts with day one and continues until the new employee has completed their probation period and/or approximately 6 months service. PRICE: PDF copy - Free of Charge Hard Copy: 6.00 + VAT each or 5.00 + VAT each if you order 10 or more. Skills DVD s We provide skills DVD s, all of which come with a Best Practice book. These are as follows: Foundation and Inland Skills Consists of 11 Modules as follows: The Industry, Company & People, Health & Safety at Work, Manual Handling, Customer Relations, Communication, Documentation, Basic Packing, Basic Furniture Handling (in the booklet only), Basic Loading & Unloading, Storage & Warehousing. Overseas Skills Consists of 8 modules as follows: Overseas Moving - An Introduction, Documentation, Packing Materials, Packing for Export, First Principles, Packing Techniques, Loading for Export, Handling Imports, Continental Road Removals. Commercial Skills Consists of 11 Modules as follows: Commercial Moving An Introduction, Planning - Communication and Teamwork, Special Equipment, Premises Protection, Packing Techniques, Labelling, Basic Handling, Vehicle Positioning and Loading, Position, Security, The Foreman. PRICE: 100 + VAT per DVD and booklet or 250+VAT for the 3 DVD s and booklets 23
BAR Approved Centres 24