ICT SOLUTIONS ICT SOLUTIONS POS information techhelpdirect.com.au
Hi, About POS with Tech Help Direct POS expertise for retail and hospitality. Tech Help Direct specialises in small to medium retail and hospitality point of sale (POS) systems for ipad, Mac and PC. Whether you re starting out with your first café or you have an established retail operation, our specialists can cater a point of sale solution that will work perfectly. From selling your product down to automated integration with your cloud accounting system at end of day, we have vast experience with many clients in diverse industries. Tech Help Direct supply and professionally install all hardware. You can rely on us to plan, configure, deploy and support your system from start to finish and beyond!
Our Installation Packages $99.00 Initial Consultation Needs assessment. Onsite audit and analysis. Company & Site Creation Printer Configuration* Hardware only Basic Configuration Core Configuration Advanced Configuration Basic Interface Training N/A Hardware Only Supply required hardware. Menu Configuration** Manager & Staff Training Taxes $699.00 Basic Configuration Configure networking and printer hardware. Provide basic training on system. Production Printing Users & Permissions Go Live Support*** Table Management $1,299.00 Core Configuration General configuration for a small cafe. Bump Screens Refund Reasons Tipping $1,999.00 Advanced Configuration Configuration for large cafe with multiple registers, printers and integrations. Accounts & Layby Wastage Accounting Integration **** Credit Card Integration Bar Tabs Register Specific Print Staff Level Order Control Pricelists Gift Cards * Printer Configuration Basic Configuration: Up to 3 printers. Core Configuration: Up to 6 printers. Advanced Configuration: Up to 10 printers. Larger configurations: please contact us. ** Menu Configuration Excludes photos. Core Configuration: Up to 50 items. Advanced Configuration: Up to 100 items. *** Go Live Support Business hours (M-F: 8.30am - 5.30pm) **** Accounting Integration Bookkeeper to provide chart of accounts for integration. Note: Inventory and configuration needs outside of the package fees are billed at the standard labour rate of $150.00 (incl. GST) per hour. Extended travel fees apply as per the pricing at: www.techhelpdirect.com.au/pricing break the habit 3
The Installation Process 1 Needs Assessment Initial consultation to assess needs and audit environment (Strongly recommended to ensure Kounta is right for you). Quote sent based on needs. 2 Acceptance Agree to our terms and conditions: Click here to Agree. Accept the quote and we will issue an invoice. Full payment of the invoice is required at least 7 days prior to the installation day to confirm the booking. 3 Pre-requisites If you would like us to configure the Kounta menu for you, the menu and product lists must be emailed to us at least 7 days prior to the installation day. Organise installation date and time. 4 Install Installation, configuration and training. break the habit 4 5 Follow up Kounta Sign off Follow up to ensure all is working perfectly or make some adjustments as necessary.
About Kounta is more than cloud based point of sale software. It s the central tool for managing your business. It doesn t care if you re using an ipad, an Albert or an Android device. Kounta also loves your Mac as much as your PC. It makes no difference to Kounta whether you re in hospitality or you re in need of retail point of sale; it has the right tools for each job. Always on and available 24/7. No matter where you are, Kounta s the POS system you ve been searching for. Pricing Kounta aims to keep pricing simple and fair. It doesn t limit you to the amount of transactions you do, the number of products you sell, the people you have working in your business, the number of logins or the size of your business. Pricing is per store (billed monthly in advance), allowing you to select the right pricing plan for each of your stores. Sell $50.00* per location / month For smaller stores starting out that just need the essentials. Manage $100.00* per location / month A complete set of features for growing business. Includes 2 devices. Extend $150.00* per location / month Advanced functionality for emerging brands and high-volume outlets. Includes 3+ devices. * Prices are current as of 1st Sep 2016. Prices are subject to change without notice. For the most current pricing, please see www.kounta.com
Features Kounta will work on Mac and ios devices, as well as PCs, Albert, Android and even legacy POS equipment. It also supports a wide array of printers, barcode scanners, credit card swipers, PIN pads, and cash drawers. Online or offline, Kounta keeps you selling. If your internet connection goes down, Kounta keeps right on going without a hitch. You can keep selling, and when you re back online, your data s synced back to the cloud. All of your data In one place. Your inventory, menus, customers, employees, vendors, and purchases are all stored and tracked in Kounta. And because your data lives in the cloud, Kounta takes care of security and backups. Lightning fast. Kounta works fast, and is responsive to your input. Beyond its efficient code, Kounta s intuitive design makes using it quick and efficient, minimising user latency. Access anywhere, anytime. With access to reporting, analytics, and well, all of your data available from a web browser, shop owners will never be caught unaware again. Responsive. Kounta is at attention and awaiting your command. It works and looks the same on any screen size, in portrait or landscape mode, responding to you in real time. Sales screen. Kounta s sales screen is completely customisable, so that you can organise it any way you like. Organise items by category, or alphabetically if that s what you re into. Easily navigate through product variants and modifiers, and add customers and discounts. Receipts. Customise your receipts, with the option to print and/or email them at the end of a sale. Accept orders while offline. With or without internet access, Kounta keeps ringing up orders and saving transactions. When your connection comes back, the data is automatically synced back to the cloud.
Hardware + Add-ons Kounta has created their own add-ons for more specialised purposes, like the Tables app for dining room layouts. Then, Kounta invited developers to create integrations using the APIs, to extend into accounting, loyalty, and e-commerce with a continually growing list, allowing businesses of all kinds build the Kounta ecosystem that works for them. TYRO Integrated EFTPOS by Kounta and Tyro provides you with a payment solution that delivers faster transaction speed, unmatched reliability and safe payments. Xero We know a good thing when we see it, and the people over at Xero have certainly got one going with their cloud accounting software. That s why they made a seamless integration with Xero. One of the top priorities for Kounta. MYOB Kounta partnered with MYOB, leading provider of accounting software for SME s in Australia and New Zealand. Kounta created a seamless integration with MYOB s online accounting solutions so data is automatically sent between the two platforms. HeyYou Beat the Q is a new way to order and pay en-route to your café saving you valuable time, every time. You work hard. You deserve to Beat the Q. Intuit Quickbooks Online With the Quickbooks point of sale integration, your books stay balanced as your purchases and sales are automatically synced from Kounta point of sale to Quickbooks Online. Recommended Register Devices Apple Mac and PC, Apple ipad Pro, ipad mini 3 iphone 6s or ipod Touch 6th Generation. Commbank Albert, Samsung Galaxy Tab S or Samsung Galaxy S7. Printers Epson Intelligent Thermal Printer Epson Standard Thermal Printer Epson Ethernet Dox Matrix Printer Wifi Modem / Router Typically provided by your ISP, the Wifi router allows all of your POS devices to connect to each other and the internet. Telstra 4G Dongle If you can t use a traditional ADSL or Cable internet connection, 4G internet might be for you. We recommend Telstra, as their coverage is best. A Telstra Pre-Paid 4G USB Plus dongle can be used in addition to a compatible router to give you internet wherever you might need. Cash Drawer This will connect to your register printer to trigger it to open for cash sales. Commonwealth Bank s Albert Albert Terminal (provided by the Commonwealth Bank of Australia): Kounta running on Albert provides a world first, complete point of sale experience that allows you to effortlessly run your store and securely process payments on the same device. No cables, no fuss, just a beautiful experience for you and your customers. break the habit 7
Sample POS Configurations Mobile Configuration A great option for the on-the-go retailer or food truck attending trade fairs and markets. The 4G internet option means you can take your Kounta ipad configuration wherever you go. An integrated Albert terminal makes it a piece of cake to take payments without the need for double-entry. The bluetooth barcode scanner gets rids of another pesky cable while making fast work of finding your products when you re dealing with a hefty product database. Computer Only Environment Kounta works great through Chrome on Mac too. Sometimes you need a bigger screen and the elegance that only an imac can bring to the party and Kounta lets you do it in style. Automatic printing of receipts and opening of the cash drawer through the Chrome browser is standard with Epson s Intelligent POS printing. It s a simple, yet classy POS for your shop with that familiar Mac system that you love. Windows Tablet Register If you re after a touch screen option but still want all the power of a Windows computer, give the Surface Pro solution a thought. A great option if you re after a no-compromise system to manage your POS. Kounta through Chrome on Windows OS can make short work of processing sales. With the integrated Tyro payments terminal, you also reduce staff input errors. break the habit 8 Larger Operation with Mixed Devices Whether a small establishment or large restaurant, Kounta can be moulded for nearly any size business. Smaller screens on some Android tablets or an ipad Mini allows staff to take orders at tables. Staff spend less time inputting orders on a central station, meaning more time interacting with customers. Option Set prompts when processing orders prompt staff to upsell effectively too! Do you have several stations for food and beverage preparation? Kounta has a powerful production docket printing function that allows for a multitude of options to print your orders at several printer locations - All while operating seamlessly as a single POS solution that will take your business to the next level.
Future Support Support for your new POS system. Online Self-help & System Service Status Many questions or issues can be addressed by heading to Kounta s support website and searching for what you re after or the issue you re experiencing. You can also check out Kounta s system service status website to see if any issues have been identified by the Kounta support team, along with an estimate of when you can expect things to be back to normal. Tutorials and How to: Kounta Support Website: Service Status Website: kounta.com/ktv support.kounta.com kounta.com/status Get in touch with Tech Help Direct Do you have a more complex question? Get in touch with one of the Tech Help Direct team to assist. We re your first point of contact for reporting problems and for short calls & questions there s typically no fees involved. For reconfiguration, larger issues or onsite callout, we bill our normal rates. Phone: 1300 MAC THD (1300 622 843) Email: support@techhelpdirect.com.au You can call your technicians directly, however, they won t be able to take calls if they are at an appointment with another client. Get in touch with Kounta support If you would prefer to liaise directly with Kounta support, you can submit a ticket through their support website or email their support team. If you re on the Manage or Extend Kounta plans, you can also call to get support. Note that support through this channel is limited to Kounta. Kounta Support Website: support.kounta.com Email: support@kounta.com Phone: (02) 8599 2247
Our Clients Just some of the happy clients who we support. We are great at what we do because we are passionate about it. Shop online Shopping and ordering online is easy and just a click away. https://www.techhelpdirect.com.au/shop/
FAQ Get more answers. What is Kounta? Kounta is an Australian technology company with a mission to make it easy for merchants to cost effectively implement powerful technology that allows them to better run, connect and grow their businesses. What if I m in a remote area? No matter your location, we can support your business through phone and remote screen sharing options. Can I be too big or too small for Kounta? Kounta was designed to suit any size and type of store from single hole in the wall espresso bars to emerging brands, franchise and enterprise. If your business grows and expands, Kounta will grow and expand with you. If you need to scale back in a quiet period, simply adjust your plan to meet your needs. Can I try Kounta on for size? You absolutely can! Setting up on the Lite plan is simple and free. When it comes to trading, Kounta don t lock you in, giving you the flexibility to upgrade to a plan suiting your needs for as long as you choose to use it. How do I get help if I need it? If you d like someone to set Kounta up for you, your best bet is to get in touch with a Kounta Specialist like Tech Help Direct. Along with supplying hardware, we offer setup and a number of other services to assist. How long does it take to configure Kounta? That all depends on how complicated your setup is and if you have all of the hardware you need. If you ve got simple inventory and you ve got all of your hardware, we re talking minutes using our setup guides. I already have all of my information in another system. How do I get it across? Your Kounta account comes with a simple and free bulk import option for inventory and customers. What can I use Kounta on? Kounta has been built to work on any web-enabled device. This includes, but is not limited to, ipad, iphone, ipod, Mac, Windows, Android tablets, Android phones and even the CommBank Albert EFTPOS terminal. Where is Kounta Based? Kounta has its HQ in Sydney, Australia and offices in the US, Asia, Africa and Europe. Are the quoted Tech Help Direct prices final? External factors that may alter or add to quoted prices include: Internet configuration and account completion. Third party software or add-ons. Third party hardware which has not been supplied by Tech Help Direct. Technical ability of staff members to learn about the systems or retain the knowledge of initial training. Infrastructure of the site (especially if an onsite consultation was not accepted). NOTE: Additional expenses above that of the quote will be communicated during the site configuration.
For more information on how Tech Help Direct can help you, visit our website or call to speak to one of our consultants. ICT SOLUTIONS Call us on 1300 622 843 info@techhelpdirect.com.au www.techhelpdirect.com.au