Isetan Persnal Data Prtectin Plicy (PDPP) ISETAN OF JAPAN SDN BHD (IOJ) and ICJ DEPARTMENT STORE (M) SDN BHD (ICJ) are cmmitted t ensure that Custmer s privacy is prtected in accrdance t the Persnal Data Prtectin Act 2010. This privacy plicy utlines hw IOJ/ICJ cllects, uses, maintains and disclses Custmer s infrmatin and als the prcedures that IOJ/ICJ has in place t safeguard and maintain Custmer s privacy. Custmer Cnsent When Custmer request infrmatin r chse t sign up fr IOJ/ICJ prducts and services, the Custmer is required t prvide IOJ/ICJ with Custmer s persnal data. In ding s, the Custmer cnsent its use by IOJ/ICJ in accrdance t this Privacy Plicy. When IOJ/ICJ cllect, use, maintain r disclse Custmer s persnal data, IOJ/ICJ will seek cnsent frm the Custmer. The Custmer has the chice, at any time, nt t prvide Custmer s persnal data r t revke Custmer s cnsent t IOJ/ICJ prcessing f the persnal data. Hwever, failure t prvide such persnal data r revke f cnsent t prcess persnal data may result in IOJ/ICJ being unable t prvide Custmer with effective and cntinuus prducts and services. The Custmer, by submitting infrmatin, cnsents t the use f that infrmatin as set ut in this plicy. Infrmatin Cllectin and Utilizatin 5. When the Custmer visits IOJ/ICJ (physical stre r nline) t purchase prducts and/r t use services prvided by IOJ/ICJ. IOJ/ICJ requires but nt limited t knw the fllwing Custmer s particulars: Name Gender Identificatin Card Number Valid pstal address Valid e-mail address Mbile phne number Additinal cntact number Credit Card Number 3-digit Card Security Cde Card expiry date
The persnal data IOJ/ICJ gathers can be either bligatry r vluntary. a. Obligatry Data; Persnal data which are required in rder t prvide Custmer with prducts r services. b. Vluntary Data; Persnal data are nt mandatry data which withut can still allw Custmer t btain prducts r services frm IOJ/ICJ. Obligatry and vluntary persnal data differ frm each prducts and services and will be indicated in the applicatin frms. 6. The purpse f cllecting these infrmatin is as belw: a. T prcess the Custmer s registratin with IOJ/ICJ and t administer the Custmer s accunt. b. T prcess any query, feedback, rders, transactins r applicatins that the Custmer may make; c. T reslve disputes r trublesht prblems; d. T send Custmer, infrmatin regarding IOJ/ICJ s prducts and/r services; e. Fr Custmer s identity verificatin purpse; f. T btain Custmer s views and/r cmments regarding prducts and/r services prvided by IOJ/ICJ ; and g. T carry ut marketing analysis and t make general imprvements t IOJ/ICJ website and internal Custmer database. This relevant infrmatin may then be used by IOJ/ICJ its authrized subsidiaries, agents r authrized sub-cntractrs t prvide the Custmer with the infrmatin, prducts and/r services requested by the Custmer. h. The credit card infrmatin will als be prvided t IOJ/ICJ authrized payment prcessing cmpanies fr the purpse f prcessing any rders made by the Custmer. In additin, IOJ/ICJ may als use Custmer s persnal data fr the fulfillment f any regulatry requirements as per the law and regulatins. IOJ/ICJ btains persnal data in varius ways as belw: a. When Custmer sign-up/registers as a Member via filling the registratin frm in I-Online website, IOJ/ICJ website and physical frms at any I-Clubs; b. When Custmer cntacts IOJ/ICJ entities via cmmunicatin methds such as physical stre walk-in inquiry, nline feedback frms, emails, letters, telephne calls r scial media private messages. Fr telephne calls, please be infrmed that phne calls may be recrded fr quality assurance, training and security purpses; c. Frm analysis f Custmer s transactins (e.g. payment histry recrds); d. When Custmer participate in custmer surveys, sign-up fr cmpetitins r prmtins; and
e. When IOJ/ICJ btain any data and infrmatin frm authrized subsidiaries, third party (e.g. credit reference agencies, regulatry, enfrcement agencies, emplyers, jint accunt hlders, guarantrs, legal representatives) IOJ/ICJ may als use aggregate infrmatin and statistics fr the purpses f mnitring website usage in rder t help IOJ/ICJ develp the website and IOJ/ICJ prducts and services and may prvide such aggregate infrmatin t third parties. These statistics will nt include infrmatin that can be used t identify any individual. Infrmatin Disclsure Frm time t time IOJ/ICJ may prvide the Custmer s infrmatin t its custmer service agencies fr research and analysis purpses s that IOJ/ICJ can mnitr and imprve the services prvided by IOJ/ICJ. IOJ/ICJ r its subsidiaries, agents and sub-cntractrs may cntact the Custmer by pst, e-mail r telephne t ask the Custmer fr their feedback and cmments n Isetan s prducts and/r services. IOJ/ICJ may als wish t prvide the Custmer with infrmatin abut special features f the website r any ther prducts r services r related infrmatin frm its subsidiaries r third parties IOJ/ICJ thinks may be f interest t the Custmer. If the Custmer wuld rather nt receive this infrmatin, the Custmer may infrm IOJ/ICJ by methds f physical stre walk-in, telephne calls r emails. IOJ/ICJ may als prvide Custmer s infrmatin t a third party authrized by the Custmer. Hwever IOJ/ICJ retains the discretin t reject any request deemed with suspicin and with nt slid prf f authrizatin. IOJ/ICJ may als prvide the Custmer s infrmatin if required by law t d s r where requested by regulatry agencies r t their prfessinal advisers where reasnably necessary fr the perfrmance f their prfessinal services. Infrmatin Autmatically Cllected Frm The Custmer s Cmputer When the Custmer visits I-Online r IOJ/ICJ website, IOJ/ICJ web server autmatically recrds the Custmer s IP address. This IP address is nt linked t any f the Custmer s persnal infrmatin. IOJ/ICJ use IP addresses t help IOJ/ICJ administer the website and t cllect demgraphic infrmatin fr aggregatin purpses. Generally IOJ/ICJ d nt link Custmer s IP address t anything that enables identificatin f a Custmer s identity and lcatin pssible unless it is required by law and regulatin. IOJ/ICJ may als gather ther nn-persnal infrmatin (frm which IOJ/ICJ cannt identify the Custmer) such as the type f the Custmer s internet brwser which Isetan will use t prvide the Custmer with a mre effective service.
IOJ/ICJ Use f Ckies and Other Infrmatin Gathering Technlgies IOJ/ICJ may stre sme infrmatin (cmmnly knwn as a ckie ) n the Custmer s cmputer. Ckies are pieces f infrmatin that a website transfers t the Custmer s hard drive t stre and smetimes track infrmatin abut the Custmer. Ckies are specific t the server that created them and cannt be accessed by ther servers, which means that they cannt be used t track the Custmer s mvements arund the web. Passwrds and credit card numbers are nt stred in ckies. A ckie helps the Custmer get the best ut f the website and helps IOJ/ICJ t prvide the Custmer with a mre custmized service. IOJ/ICJ use ckies s that the Custmer des nt have t re-enter the Custmer s details each time the Custmer visits the website and t track hw the website is used and t imprve and update IOJ/ICJ cntent. Ntwithstanding the abve, the Custmer can blck r erase ckies frm the Custmer s cmputer if the Custmer wants t by referring t the dcumentatin cntained in the Custmer s brwser. Hw (IOJ)/ (ICJ) Prtects the Custmer s Infrmatin IOJ/ICJ has implemented technlgy and plicies t safeguard the Custmer s privacy frm unauthrized access and imprper use. Isetan uses secure server sftware t encrypt any financial infrmatin the Custmer needs t input befre it is sent t IOJ/ICJ IOJ/ICJ als keeps the Custmer s infrmatin cnfidential. The internal prcedures f IOJ/ICJ cver the strage, access, and disclsure f the Custmer s infrmatin, including, but nt limited t limiting access t the Custmer s infrmatin t thse emplyees r agents wh IOJ/ICJ believes have reasnable need t use the infrmatin t prvide prducts and/r services t the Custmer, r t perfrm their jbs. Sale Of Business If this business is sld r integrated with anther business, the Custmer s details may be disclsed t IOJ/ICJ advisers and any prspective purchasers and their advisers and will be passed n t the new wners f the business. Updating f the Custmer s Details If there is any change in the infrmatin that the Custmer has prvided t Isetan, fr example if the Custmer changed e-mail address, names r payment details r if the Custmer wishes t cancel the registratin, please let us knw the crrect details by infrming us persnally via stre walk-in, telephne calls r emails.
Links T Other Websites IOJ/ICJ cannt be respnsible fr the privacy plicies and practices f ther sites if the Custmer accesses thse using links frm the website and recmmend that the Custmer check the plicy f each site the Custmer visits and cntact its wner r peratr if the Custmer has cncerns r questins. In additin, if the Custmer linked t this website frm a third-party site, IOJ/ICJ cannt be respnsible fr the privacy plicies and practices f the wners r peratrs f that third-party site and recmmend that the Custmer check the plicy f that third party site and cntact its wner r peratr if the Custmer has any cncerns r questins. Privacy Plicy Updates Please nte that IOJ/ICJ may update this privacy Ntice frm time t time. If IOJ/ICJ changes its privacy plicy, IOJ/ICJ will pst the changes n this page, and may place ntices n ther pages f the website, s that the Custmer may be aware f the infrmatin Isetan cllect and hw Isetan use it at all times. Cntinued use f the service will signify that the Custmer agree t any such changes. Hw T Cntact IOJ / ICJ If the Custmer wuld like t cntact IOJ/ICJ with any queries r cmments, the Custmer may call in during wrk hurs (9.30 am 6.00pm, Mnday t Friday unless it is a gazette public hliday r declared by IOJ/ICJ as a hliday) via the cmmunicatin as fllws: Marketing Department Suria KLCC, Kuala Lumpur City Centre 50088 Kuala Lumpur Telephne: +603 2382 7777 Ext: 2251/2252 / Fax: +603 2382 6666 Isetan Custmer Service email: custmer@isetankl.cm.my Isetan I-Online Custmer email: inline@isetankl.cm.my IOJ/ICJ Privacy Plicy is available in bth English and Bahasa Malaysia. In case f any incnsistencies r discrepancies between these tw, the English versin shall prevail. In case there is a discrepancy n hw IOJ/ICJ cllect r use Custmer s persnal data between this Privacy Plicy and the terms and cnditins f yur specific prduct r service, the terms and cnditins f yur specific prduct r services shall prevail.