Renewing the Work Plan of the FPT DMs Table

FEDERAL-PROVINCIAL-TERRITORIAL DEPUTY MINISTERS TABLE ON SERVICE DELIVERY COLLABORATION Renewing the Work Plan of the FPT DMs Table FPT DRAFT DMs Table on Service Delivery Collaboration

Outline Purpose Background Outcomes of the September 13, 2012 Meeting of the FPT Clerks and Cabinet Secretaries Ongoing Context and Challenges Tracking our Progress Opportunities for Collaboration: Priority Initiatives Joint Council recommendations: Aligning the Service Delivery and IT agendas Next steps Recommendations Annex I: Snapshot of Priorities Developing an Action Plan 2

Purpose Discuss outcomes of the September 13, 2012 FPT Clerks and Cabinet Secretaries meeting and feedback on the Table s Report; Link outcomes of DMs and Cabinet Secretaries 2012 meetings with the Joint Councils discussions on service delivery and IT priorities; and Seek FPT DMs feedback, support and Pan-Canadian leadership of the priorities identified by the Joint Councils. 3

Background Over the years, the FPT DMs Table has benefited from the advice and recommendations of the PSSDC, who encourages public sector collaboration on service delivery issues and the PSCIOC, who engages jurisdictions on a broad range of information technology issues, including service delivery. Where the FPT DMs Table agenda and the Joint Councils areas of interest have converged, significant momentum to advance service delivery collaboration has been made. FPT DMs recognize the importance of aligning the service delivery and IT agendas, and invited Joint Councils to recommend priority areas for collaboration with concrete deliverables that can be advanced in the coming two years. At their Spring 2012 meeting, DMs noted a continued interest in: Supporting IdMA solutions in their respective jurisdictions, and in furthering inter-jurisdictional collaboration and tools; and FPT DMs Emerging interests (May 2012) : Sharing the results of their individual program reviews Transformative service delivery Performance measurement/metrics Mobile Channel Open government Service Integration solutions Municipal Partnerships Maintaining progress on Service Bundling work and Service to Business Enablers (including Business Number). 4

FPT Clerks and Cabinet Secretaries 2012 Meeting Cabinet Secretaries expressed support for the progress made to date around the priority projects Service Bundling for Citizens and Service to Business. Continued support for work around Identity Management and Authentication (IdMA) as a critical enabler of advancing electronic service delivery for all clients (citizens and businesses) in Canada. Noted interest in jurisdictions exploring the use of mobile applications as a means of offering more electronic services to clients. Acknowledged that investment in technology and tools can be challenging during a time of fiscal restraint. Support a greater linkage between the service delivery and CIO Councils to help identify concrete deliverables. FPT DMs Report outlined progress on two key priorities originally endorsed by the FPT Cabinet Secretaries in January 2011: Service Bundling for Citizens (focus on bereavement) Service to Businesses (focus on the Business Number) Also highlighted opportunities for future service innovations, and continued focus on key enablers such as IdMA. 5

Ongoing Context and Challenges Jurisdictions are managing through a period of economic restraint, while recognizing the need to continuously drive the agenda of service transformation to improve the service experience for citizens and businesses. CAPACITY Additional resources often required Sequence of adding programs to manage resource constraints TECHNOLOGY One time technology investment; maintenance & operation Connecting with partners technology compatibility COMMUNICATION Integrity and sharing of data; Protection of personal information Communicate benefits to potential users, clients and stakeholders HORIZONTALITY Working across our enterprises to encourage collaboration and uptake Enabling legislation to permit sharing of data across programs 6

SERVICE TO CITIZENS (Service Bundling) SERVICE TO BUSINESS (Business Number, Service Bundles) Tracking Our Progress IDENTITY MANAGEMENT AND AUTHENTICATION (IdMA) Maturing existing Birth Bundle 9 VEL Agreements signed to date; e-data sharing in 5 jurisdictions Birth bundle offered in 8 provinces Expansion of services (e.g., health card) Scoping of a Bereavement Bundle Expansion of e-death registration with F-P-M partners Web bundling of bereavement/ death information Modernize infrastructure to support life event bundling Some jurisdictions are replacing their legacy vital statistics systems Some are sharing e-data with F- P/T partners Increased usage of the National Routing System for VEL data Task Team 24 month work plan making progress in 4 key priority areas: 1. Business Number (BN) Priority - 6 jurisdictions currently using BN as unique identifier - Winnipeg is the first municipal government to adopt the BN - Developed How to Guide for deploying the BN 2. Service Bundling Priority - Business Services Bundling Blueprint and report on jurisdictional Service Bundling Initiatives 3. Open Data Priority - Produced Open Data Opportunities for Business report 4. Partner Engagement Priority - Connect complementary programming around licensing and registration with municipal partners Next Generation BizPaL includes Canada; 9 provinces and 2 territories; 600+ municipalities Developed Pan-Canadian IdMA Strategy Created Blueprint for the federation of IdMA Established Pan-Canadian Assurance, Identity Assurance and Identity Service Experience Models Created Compendium of Privacy Principles Enterprise approach to IdMA that leverages FPT investments to drive innovative solutions SK - Enterprise Identity and Access Management Strategy AB - online pilot of identity assurance service QC clicséqur NS - Identity Information Management (IDIM) Strategy and roadmap, BC New BC Services Card ON - E-notification service using ONe-Key solution. Federal Federating Credentials (Secure Key Concierge and GCKey) 7

Opportunities for Collaboration: Priority Initiatives At the September 26-27, 2012 meeting of the Public Sector Service Delivery Council (PSSDC) and the Public Sector Chief Information Officer Council (PSCIOC) held in Regina (SK), both Councils held priority setting discussions to review the Table s emerging areas of interest and Table s current Work Plan projects. Both Councils have identified some potential areas for future collaboration in service delivery that could benefit from the advice and direction of the Joint Councils. Alongside of common interests, both the DMs and Councils are interested in working together as effectively as possible on common priorities - Leveraging work that is already underway - Seek involvement of both Councils in task groups and committees, and/or in advisory capacity as projects advance - Seek advice and involvement from other existing FPT committees and/or forums 8

Aligning FPT Service Delivery and IT Priorities Advancing enablers of Integrated Service Delivery in Canada IDENTITY MANAGEMENT AND AUTHENTICATION SERVICE TO BUSINESS Enabling Canada-wide Identity Management through encouraging adoption, sharing of best practices and federating identity pilots. Advance the Pan-Canadian adoption of the Business Number as the single identifier for Businesses, and promote service bundling for businesses. MUNICIPAL ENGAGEMENT SERVICE TO CITIZENS Emerging work and Exploratory Projects OPEN DATA & INFORMATION COMMON IT SOLUTIONS Ongoing Research to Support our Work Seek opportunities to further link BizPaL to individual jurisdictions systems to enable online licensing and permit registration. Complete Vital Events program, mature existing Service Bundles (Birth, Bereavement) and explore the opportunity to pilot Integrated Notification Services (single Change of Address) in Canada. Advance interjurisdictional collaboration on open data and information through joint service delivery and CIO committee. Explore opportunities to collaborate on IT solutions to advance service delivery transformation (i.e., data centre consolidation, procurements, upgrading legacy systems). SELF-SERVICE & CHANNEL MANAGEMENT Phase II Joint Councils research (4 streams including IdMA, Channel management, End to End IT integration & Bundling). Interest of Cabinet Secretaries in Mobile Channel RESEARCH ON SELF-SERVICE DELIVERY SOLUTIONS 9

Next Steps The Table Secretariat will capture members feedback on the priorities, and continue to work with jurisdictions and the Joint Councils to identify specific actions and deliverables to be pursued around each area of work. Joint Councils will re-convene on February 26-28, 2013 in Halifax, Nova Scotia to develop an approach for each of these priorities areas: Develop a comprehensive work plan that leverages the expertise of both Councils and work already underway by individual jurisdictions; Align work of existing committees (e.g. IMSC, Service to Business Task Team); Identify leads where required and timelines for key deliverables; and Confirm jurisdictional participation and commitment for each priority. Individual jurisdictions will continue to participate in the initiatives that best align with their priorities and capacity. 10

Interjurisdictional Leadership FPT DMs asked to provide feedback and encourage active participation and/or leadership to support the priorities in their respective jurisdictions. The Table Co-chairs will be invited to participate in the Joint Councils February meeting to share DMs feedback on the priorities with Council members. Progress updates on the work in each priority area will be provided as they evolve. Commitment to provide FPT DMs with a progress report at their May 2013 meeting in Winnipeg, MB. 11

Annex I ANNEX I: SNAPSHOT OF PRIORITIES DEVELOPING AN ACTION PLAN 12

Identity Management and Authentication (IdMA) Case for Action As more transactional services move on-line, there is a need to develop e-government strategies and initiatives that address the needs of clients in a trusted digital ecosystem across Canada. Maintaining the integrity of the benefits and services delivered is crucial to ensure that the right benefits have been provided to the right person at the right time for the intended purpose, so that fraud and abuse of the system are avoided. Aligning individual approaches to ensure a consistent approach to the collection, authentication and use of identity information across Canada. Progress Blueprint for the federation of Identity Management. Established Pan-Canadian Assurance, Identity Assurance and Identity Service Experience Models; and Compendium of Privacy Principles. Promoting information sharing including best practices and discussion of issues. This includes progress reporting on initiatives being carried out within the jurisdictions. Action Plan Encourage the adoption and sharing of best practices in the implementation of the Pan-Canadian IdMA framework among Canadian jurisdictions (i.e., BC Services Card, Business Number pilots, integration of cross-border IdMA models). Establish a Pan-Canadian Identity Document Verification Network that electronically validates documents and identity information as issued by originating jurisdictions. Facilitate a coordinated public sector approach to engage a broader set of stakeholders (e.g. DIAC, private sector and international partners). 13

Service to Business Case for Action Regulatory and administrative requirements for starting, operating and expanding a business can pose a significant burden and cost on businesses, and red tape associated with complying with government requirements has a disproportionate impact on small businesses. Jurisdictions are acting to cut red tape and improve service delivery to businesses and capture efficiencies by identifying opportunities for action and potential partnerships; they are using a client-centric approach for Service to Business to create greater value and efficiency of government service delivery to enable businesses to focus on what they do best - conducting business and creating jobs. Progress PSSDC s Service to Business (S2B) Task Team established, with membership comprising representatives from the federal government, provinces, territories and local governments. The S2B Task Team established a 24 month work plan focusing on four priorities: the Business Number, Service Bundling, Open Data and Partner Engagement. Created a How To Guide and other materials for promoting and deploying the Business Number (BN). Developed a blueprint for bundling business services and undertook a survey of leading jurisdictional service bundling activities. Carried out an environmental scan of Open Data Opportunities for Business and prepared for a survey of jurisdictional best practices. The BizPaL platform is being transformed into Next Generation BizPaL to enable a more advanced activity based search and greater interoperability; BizPaL now includes Canada, 9 provinces and 2 territories and 600+ municipalities. Action Plan Preparing a case for action for the consideration of the FPT DMs Table to promote greater adoption of the pan-canadian BN vision across jurisdictions. Exploring legislative and other options to remove barriers and enhance the exchange of business identification information, and possible federal hub external to CRA to facilitate the adoption of the BN by federal departments. Extending Service Bundling Blueprint, and sharing and documenting experiences of service bundling pilot projects. Collaborating with Joint Councils Open Data and Information Working Group to advance Open Data opportunities for business. Exploring opportunities to collaborate with National BizPaL Partnership to ensure that BizPaL is interoperable with the various fulfilment systems that exist or that are being built/planned in other jurisdictions. 14

Service to Citizens Case for Action Information on programs and services are not always easily found on government websites. Creating citizen-centered services and bundles that are based on citizens needs rather than on organizational requirements. Clients want customized service, one-stop shopping, and coordination between different levels of government. Legacy systems limit the ability to provide an integrated customer experience. Progress PSSDC s Service Bundling Task Team was established to examine how to cluster government services in a logical, sequential and value-added packages that respond to citizens needs. Life Events Blueprint created and shared amongst jurisdictions; since then several jurisdictions have grown and matured their existing Birth Bundles by adding new services and developed a Bereavement Information Bundle. Some jurisdictions are building the necessary infrastructure to develop life event bundles (i.e., establish partnerships to facilitate data exchange, replacing legacy vital statistics systems to enable electronic VEL data sharing). Some jurisdictions have begun to explore or established partnerships to launch a Change of Address bundle/service. Action Plan Continue to implement Vital Events Agreements across the country. Promote the delivery of complementary service (birth, bereavement). Examine opportunities for expanding existing service bundles (birth). Explore the development of a single Integrated Notification Service for Change of Address that builds on interoperability of systems (i.e., Saskatchewan s Express Address, Manitoba Address Change, Service Quebec s Change of Address Notification). 15

Open Data & Information Case for Action Many legislative statues impose unique restrictions on citizen s access to government data. Many jurisdictions around the world are moving forward with Open Data initiatives. Jurisdictions vary in how and the extent to which data and information are made available. Progress The federal government recently joined the international Open Government Partnership and has established its own open government principles (open information, open data and open government). As part of PSSDC s Business (S2B) Task Group Work Plan, the group has begun to examine open data opportunities for business (e.g. environmental scan of Canadian and international initiatives; preliminary analysis of benefits, case studies; best practices, policies, directives and legislation related to open data). Across Canada, different levels of government have begun to explore/ develop a platform and/ or portal for the delivery of open data and information to the public. Action Plan The Joint Councils have recently created an Open Data and Information Working Group that will explore the principles, usage and benefits of open data and information to advance electronic service delivery (i.e. examine leveraging open data to support channel migration from high to low cost channels). Explore social and economic benefits (including costs) of adopting open data to create business development opportunities in Canada. Significant potential for FPT DMs to encourage the development and implementation of common approaches and solutions (open data platforms, licensing of open data and information, etc,) within their respective jurisdictions that can drive alignment of services for Canadians. 16

Common IT Solutions Case for Action Telecommunications infrastructure is expensive, particularly in challenging terrain and vast geographical areas; creating a barrier for clients to access government services and programs. Jurisdictions recognize the need for software modernization to optimize the cost of service delivery, create innovation opportunities and enhance service and program delivery to Canadians across the country. Progress Expanding partnerships between all levels of government and the private sector to collaborate and create a business case for reliable and sustainable IT services that support the service delivery agenda (i.e., exploring opportunities to collaborate on data centre consolidation, IT procurements, and upgrading legacy systems to enable electronic exchange of VEL data). Action Plan Examine and explore cross-jurisdictional vendor opportunities; and a set of national public sector terms and conditions to be used for common IT procurements. Exploring pan-canadian collaboration efforts to share procurement vehicles in order to leverage purchasing power and level the playing field for jurisdictions with common vendors related to IT services and products. Establish a collaborative forum for best practices and lessons learned in procurement processes related to IT. 17