Quarterly Performance Measurement Report Department: Solid Waste and Recycling Services Division: Solid Waste and Recycling Services/Mandatory Collections Section: Municipal Services To provide for the efficient and reliable collection and disposal of residential solid waste, trash and recyclables for customers in unincorporated Broward County to ensure a clean environment. Average pounds of recyclables per unit 81 42 197 240 Cumulative total cost per single family residential unit (dollars) 69 109 247 368 Customer complaints 18 5 52 40 External customer satisfaction rating N/A N/A N/A 4.00 This measure is reported annually in the fourth quarter. Multifamily units served for recycling 380 380 380 380 Single family units served for garbage/trash collection and recycling 4,278 4,278 4,278 4,280 Tons of trash removed in community cleanup events 13 35 49 75 Quarter Ending 6/30/2012 Broward County, Florida Performance Measurement Report 1 of 13
Section: Administration To direct, manage and coordinate all programs, services and activities within Waste and Recycling Services to ensure the health, safety and welfare of County residents and the environment through the efficient operation of a comprehensive solid waste management system. External customer satisfaction rating N/A N/A N/A 4.0 This measure is reported annually during the fourth quarter. Number of contract support trainings/exercises conducted 1 N/A 1 2 Number of debris trainings/exercises conducted 1 N/A 3 2 Number of emergency management plans and procedures reviewed and updated 2 N/A 3 3 Quarter Ending 6/30/2012 Broward County, Florida Performance Measurement Report 2 of 13
Section: District Recycling To coordinate program activities at the Material Recovery Facility (MRF) for the interlocal agreement (ILA) member cities to assure that recyclables are processed and material revenue maximized. External customer satisfaction rating N/A N/A N/A 4.50 This measure is reported annually in the fourth quarter. Pounds of recyclable materials collected per capita (Resource 25.16 22.44 25.13 99.66 Recovery System population only) Residual materials as a percentage of program tonnage delivered 7 8 7 8 Tons of recyclables processed 17,650 15,326 52,871 70,000 Quarter Ending 6/30/2012 Broward County, Florida Performance Measurement Report 3 of 13
Section: Electronic Recycling Program To coordinate electronics recovery recycling actions for residents, governmental agencies and small businesses in order to remove heavy metals and other hazardous materials from the waste stream. Cost per pound for electronic recycling (dollars) 0.43 0.36 0.37 0.33 Number of residential customers participating in e-waste program 4,649 5,003 14,448 22,500 Total pounds removed from waste stream (electronic recycling) 353,919 385,569 1,158,653 1,900,000 Quarter Ending 6/30/2012 Broward County, Florida Performance Measurement Report 4 of 13
Section: Household Hazardous Waste Program To provide Broward County residents a cost effective program to remove Household Hazardous Waste (HHW) and heavy metals from the waste streams in order to protect the environment. Household hazardous waste users 7,429 8,482 22,881 31,200 Pounds of household hazardous waste collected 493,920 385,175 1,231,257 1,500,000 Total cost per pound of removal of household hazardous waste 0.73 1.06 0.94 1.12 (excluding capital) Quarter Ending 6/30/2012 Broward County, Florida Performance Measurement Report 5 of 13
Section: Landfill Operations To ensure a safe environment and protect public health by ensuring that waste received from customers in the Broward Solid Waste Disposal District is either landfilled (if unprocessable), temporarily stored, or hauled to the resource recovery plants for disposal. External customer satisfaction rating N/A N/A 4.70 4.50 Customer satisfaction survey is conducted during the 2nd quarter of the fiscal year. Number of instances of permit non-compliance with regulations 0 0 0 0 cited per year Operating cost (in dollars) per ton of waste received 67.51 20.80 52.27 65.86 Tons of unprocessable waste landfilled 7,421 7,127 21,366 25,350 Tons of waste temporarily stored or hauled to resource recovery plants 1,734 2,220 5,041 12,800 Quarter Ending 6/30/2012 Broward County, Florida Performance Measurement Report 6 of 13
Section: Public Education and Outreach To provide a countywide education program on the integrated waste management system, for and with contract cities, to increase awareness and maximize participation in system programs and services. Cost per attendee at educational presentations provided by outreach partners N/A N/A N/A 5 Data is reported annually in the fourth quarter. External customer satisfaction rating 4.30 4.30 4.15 4.30 Number of educational presentations provided 96 85 158 350 Number of follow-up phone calls received as a result of advertisements 1,595 N/A 4,452 12,000 Number of promotional items distributed 10,929 9,880 33,658 75,000 Number of users referred to special collection events and trash transfer stations through newspaper advertisements 3,317 N/A 8,488 Tons of tires removed 23 N/A 97 500 6,100 Quarter Ending 6/30/2012 Broward County, Florida Performance Measurement Report 7 of 13
Section: Resource Recovery Operations To receive and process municipal solid waste (MSW) at the waste to energy plants resulting in the production/sale of electricity in order to conserve fossil fuels, and to preserve landfill space while ensuring a safe environment and public health. Cost (in dollars) per ton of MSW processed (North & South plants) 57.17 89.43 63.98 63.02 Percent volume reduction of unprocessed vs. processed MSW N/A 84 N/A 84 Data no longer available to complete measure. Tons of MSW received (North & South plants) 240,995 232,117 704,375 913,360 Quarter Ending 6/30/2012 Broward County, Florida Performance Measurement Report 8 of 13
Section: Solid Waste Project Management To oversee solid waste facility construction and related projects, contracts, and permit compliance to support the division and agency. Number of construction/rehabilitation projects managed 4 N/A 4 5 Number of landfill related operational contracts managed 9 N/A 9 6 Number of regulatory permits managed 5 N/A 5 6 Quarter Ending 6/30/2012 Broward County, Florida Performance Measurement Report 9 of 13
Division: Solid Waste and Recycling Services/Solid Waste Program Section: Institutional Recycling To provide overall coordination of governmental/institutional recycling efforts through program development support, educational outreach and contract administration to ensure maximum recycling opportunities for the public sector, employees and students. External customer satisfaction rating N/A N/A N/A 4.50 This measure is reported annually in the fourth quarter. Participating county government buildings and parks 104 100 104 100 Participating public schools and schools administration 247 244 247 240 Tons recycled - County government buildings 163 154 377 635 Tons recycled - public schools 662 625 1,614 2,380 Total cost in dollars per ton 244 235 301 322 Quarter Ending 6/30/2012 Broward County, Florida Performance Measurement Report 10 of 13
Division: Solid Waste and Recycling Services/Solid Waste Program Section: Landfill Operations To provide long-term care of the former Pompano Incinerator site and the Davie Landfill to ensure a safe environment and protect public health. Total cost per ton of waste tires removed 293 513 295 295 Quarter Ending 6/30/2012 Broward County, Florida Performance Measurement Report 11 of 13
Division: Solid Waste and Recycling Services/Solid Waste Program Section: Litter Prevention To coordinate and manage cooperative programs for removal of litter and promote community involvement. Adopt-a-street events conducted (Keep Broward Beautiful 38 73 151 330 program) Annual Litter Index Survey Rating (Scale of 1-4, best to worst, Keep N/A 1.9 N/A 1.9 Broward Beautiful program) Data reported annually Group Leader Customer satisfaction rating (Keep Broward N/A N/A N/A 4.60 Beautiful) Municipal Leader customer satisfaction rating (Keep Broward Beautiful program) Data reported annually N/A N/A Data reported annually Number of volunteers (Keep Broward Beautiful program) 1,216 14,695 4,610 9,000 Pounds removed in cleanup initiatives (Keep Broward Beautiful program) Pounds removed per volunteer in cleanup activities (Keep Broward Beautiful program) Sites cleaned in county-wide clean-up initiatives (Keep Broward Beautiful program) N/A 5,903 67,857 20,104 5 5 4 36 195 71 4.60 68,000 8 70 Quarter Ending 6/30/2012 Broward County, Florida Performance Measurement Report 12 of 13
Division: Solid Waste and Recycling Services/Solid Waste Program Section: Trash Transfer Operations To operate and maintain a network of collection facilities for Unincorporated Broward County residential customers and participating cities to reduce indiscriminate dumping and to facilitate various special waste programs. Cost of disposal of trash per ton (dollars) 163 145 159 198 External customer satisfaction rating at trash transfer stations N/A 4.80 N/A 4.80 This measure is reported annually in the fourth quarter. Number of bulk trash program users 5,766 N/A 17,523 21,500 Participating governmental and small business users in e-waste program 67 84 217 Tons of bulk trash collected 1,391 1,408 3,957 5,085 410 Quarter Ending 6/30/2012 Broward County, Florida Performance Measurement Report 13 of 13