e-governance Academy & e-estonia: A Brief Overview Zhanna Pilving e-governance Academy

e-governance Academy & e-estonia: A Brief Overview Zhanna Pilving e-governance Academy

e-governance Academy (ega) WHAT: non-governmental, non-profit organisation, founded in 2002 by UNDP, OSI and government of Estonia for the creation and transfer of knowledge concerning e-governance, e-democracy and the development of civil society MISSION: to train and advise leaders and stakeholders in using information and communication technology (ICT) to increase government efficiency and to improve democratic processes with the aim of building open information societies HOW: transfer of knowledge through training, research, advisory services and networking WHY Estonia?...

Just to remind you. We are a very small country in a cold Nordic neighborhood! Population 1.4 mil people Area: 45.000 km2 Member of the European Union and NATO as of 2004 Regained independence from the USSR in 1991

Internet penetration - 52% Mobile phone penetration 91% Home computers - 35% (69% connected to Internet) 10 DSL connections per 100 100% schools connected to Internet 100% public sector connected to Internet 71% businesses connected to Internet 729 Public Internet Access Points 76% of Personal Income Tax Declarations submitted on-line Why Estonia?

INTERNET USAGE IN EUROPE 80 70 Regular (last 4 weeks) 69 68 66 63 63 60 61 57 54 53 52 52 51 50 46 45 40 37 37 36 35 33 30 30 28 28 24 24 20 10 21 21 20 18 13 0 US DK S NL FIN UK CH A D All respondents, weighted column percentages L EE IRL EU-15 B I SI F E CZ LT P LV EL SK BG NAS-10 PL HU RO Source: http://www.empirica.biz/sibis/files/sibis_pocketbook_updt.pdf

Online Interactive buyer by country: People who have ordered a product or a service, or have conducted online banking or bought financial products (% of population) Source: http://www.empirica.biz/sibis/files/sibis_pocketbook_updt.pdf

An intriguing question Why is Estonia so much different from its Baltic neighbors?

Politics matters Similar size Similar geographical location Similar social and political experience But Estonia has prioritized the ICT development and backed it up by real government resources ~ 1% of budget every year over last 10 years

The reasons for success General consensus among main forces in Estonian society Commitment of political elites Right mix of private and public initiative Active role of government Project based development Little baggage of previous practices

729 Public Internet Access Points

E-Government in Estonia X- road: the connection of government databases by a data exchange service layer Authentication of a user by digital certificate imbedded in the ID card Provision of integrated services to citizens (e-citizen portal)

State databases/information systems Banks SS security server AS adapter server X-Road center IS of the Tax Board services AS SS Population Register services AS SS Vehicle Register services AS SS Other IS AS x 5 Banks a) authentification b) payments c) services AS SS SS T X-ROAD - Internet X-Road sertification center Main server II (Elion) Main server I HELPDESK Monitoring National Databases Register (IHA) AS SS Instituteional view of the State http://www.riik.ee Public Portal Thematic view of the State http://www.eesti.ee SS KIT (Citizen s portal) AS Private portal (subject and his/her rights identified) EIT (Business portal) AIT (Civil Servant s portal) ID-Card Sertification Center Tools centrally developed by the State, i.e. the State Portal Sertification Center

E-democracy E-voting Law 2002 Actual e-voting 2005 Participation in decision-making TOM (Today I shall decide) E-law (commentary center for draft laws, discussion forums)

Other developments E-finance (e-treasury & book-keeping on-line) E-legal (approval cycle for draft bills) E-taxation: Legal persons VAT, payroll tax, social security Physical person personal income tax E-customs: digital customs declarations + payment of duties Digital Document Management Digital Record Management and Archiving E-registries (land-, building-, population-, vehicle -, etc.)

Future going mobile The future of e-government is m-government An explosive growth of WIFI M-information M-parking (over 50% usage) M-payments (ca 1000 vendors) M-police an integrated internal safety concept M...

Thank you for your attention! Questions? zhanna@ega.ee Check for additional information WWW.EGA.EE