Dell IT Lifecycle Services Information technology enables practically all that we do it enables LIFE And we take that responsibility very seriously That s why for over 30 years, Dell has delivered Lifecycle Services To help IT leaders like you LEAD
Why talk about IT services? We could not have accomplished so much, in such a short period of time, without Dell s expertise. Janel Heslop IT Director Cornell Institute for Social and Economic Research (CISER) Cornell University 2
Because the most elemental trend today is the growing influence of technology on nearly every facet of our lives. Sometimes we forget how important IT is. It empowers much of what we do. It connects us. And that s precisely why optimizing the entire IT lifecycle with the right services is so critical. Contending with the demand for speed, volume, security, low cost and high maintenance leaves little time for innovation. It leaves little opportunity to take full advantage of new solutions such as cloud, big data, analytics, mobility, and the internet of things (IoT) trends that are fundamentally changing the way IT is consumed and delivered. In addition, information technology does not last forever. It has a lifecycle, a measurable beginning and end to its productivity and value. You are tasked with optimizing this lifecycle and driving breakthroughs for your organization, but the 80/20 split makes it difficult, if not impossible. 80 % vs. of time on routine operations and support 1 20 % of time on strategic projects to move business forward To foster growth for your organization, you have to: Anticipate new requirements Assess current capabilities and future needs Design and implement new solutions Quickly drive new systems into production Educate staff Maintain system health And at the end of the lifecycle, when systems are obsolete or new realities trigger change, you have to start the process all over again. So, how do you accomplish all of this? At Dell, we believe the best way is through our Lifecycle Services. 1 IDC: Proactive, Predictive, Prescriptive Deskside and Mobile Worker Support, Rob Brothers, March 2015 Dell IT Lifecycle Services 3
We ve completed thousands of transformation projects for our customers around the world. We built an HPC cluster that can assimilate and analyze massive amounts of data. Our collaboration with Dell is so exciting because Dell doesn t just say, Here s all of this hardware and good luck. Sethuraman Panchanathan Sr. Vice President of the Office of Knowledge Enterprise Development Arizona State University 4
Bring in the experts - Get it right from the start Driving IT growth of any kind for an organization requires a thorough assessment of current capabilities and a solid, comprehensive understanding of all the business requirements and strategies. Anytime there is a major change in your applications, it will likely trigger a transformation in your infrastructure. Most transformations require planning and design, not only to frame the technology, but to develop a rollout that won t interrupt operations. More than 3,100 consulting engagements a year We ve migrated applications, data and operating systems. We ve implemented virtualization and cloud solutions. We ve rolled out businesscritical infrastructure ranging from mobile to converged hardware. Anytime you face a level of complexity that gives you pause, that makes you wonder: Are we knowledgeable enough to update to this new technology? Do we have time to migrate apps and data? Is this an opportunity to truly transform our IT infrastructure and perhaps our business? Anytime you face these types of questions, your Dell consulting engineers can help. Dell IT Lifecycle Services 5
When you partner with Dell, our experts ensure quick and confident use of your IT investment. I could focus on my own work knowing Dell was in control of implementation and optimizing the solution. Rattapol Laohavisit IT Manager and Head of Marketing Super Products 6
Bring new systems online as quickly as possible It is one of the biggest challenges in IT: when you order new systems, new hardware and software, it could be days, weeks, even months before those investments provide a return. What value are you getting from systems that are still in the box? We ve spent over 30 years building a deployment practice to solve this. Dell Deployment supplements your team, efficiently implementing technology from configuration, logistics, and integration to deployment, data migration, and asset disposition. And if your deployment needs are better served by one of Dell s approved partners, they will deliver with the confidence of our full backing. Who s better suited to implementing the latest Dell systems than Dell engineers or our partners, who do this every day. 74,000+ enterprise deployments globally Dell IT Lifecycle Services 7
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It was quite straightforward to design the wireless network after the Dell training. I worked quickly and we reduced costs... Lars Boerdijk Technical Engineer Vechtdal College Keep technical skills up-to-date, relevant It s one thing to have all of your new hardware and software fully installed, integrated and ready to enable your business, but what about your IT team? Are they ready to exploit all the new features and benefits? Dell is a full-service training provider for both IT professionals and end-users. Our team works with you to develop the right training program instructor-led or online to support your hardware and software investment and your staff development. Our training helps ensure the skills of your team are relevant and productive; that your team is able to manage and maintain your most critical systems. Amplify the value of new systems, even new technologies, with Dell s IT professional and end-user training. 10 Training available in different languages Dell IT Lifecycle Services 9
Shift age-old monitoring and maintenance routines from reactive to proactive. We re maximizing the return on our Dell investments while minimizing downtime through the proactive and preventative maintenance provided by Dell ProSupport Plus. Wenyan Lu General Manager Cloud Technology Services BesTV New Media 10
Avoid system downtime, increase productivity Across the industry, the nature of IT support and maintenance has evolved slowly. At Dell, we have a long history of innovation in system support and repair, but our latest capability built on a foundation of vigilant sensors, big data, analytics, and IoT is a revolution that will change the way you look at saving time, and increasing availability. Dell s ProSupport suite and support tools such as SupportAssist and TechDirect shift age-old monitoring and maintenance routines from reactive to proactive, from passive to predictive, from manual to automated. At Dell, we are taking the break out of break-fix. And it s not just our innovative software. With ProSupport Plus, you get: Priority access to ProSupport Engineers 24x7 Proactive automated support with SupportAssist Dedicated Technical Account Manager And much more 84% reduction Minutes on the phone 34 33 58% 58% reduction reduction 8 Steps to resolve 19 18 Become a part of the IT support and maintenance revolution, it could change the way you look at productivity forever. 5 ProSupport Plus HP Care Pack, NBD + AD Lenovo Unlimited Premium Support ProSupport Plus HP Care Pack, NBD + AD Lenovo Unlimited Premium Support Source: Third-party lab testing with Principled Technologies Tech Support process compared against HP & Lenovo, October 2014 Dell IT Lifecycle Services 11
By using Dell Services, including de-installation and proper disposal of the old desktops and servers, we cut our implementation time from two months or more to just two weeks. Chris Benson IT Director City of Redondo Beach California 12
Make the right decisions at the end of the lifecycle At the end of the lifecycle, when systems are obsolete, or new realities trigger change, we can help you start optimizing the cycle over again. Some systems may need to be replaced. Others can stay. Not every new workload or application demands new hardware. Some existing investments can be repurposed. Based on your requirements, we can help analyze the level of your hardware and software readiness. Deploying new machines can mean disposing of old ones or warehousing old hard drives for security and privacy. We ll help you resell, recycle or return hardware so you re in regulatory compliance and acting in an environmentally responsible way. When it s time to send old equipment on its way, it s critical to make sure it s done safely and legally. We can help. Since 2004, we ve kept over 374 million pounds of e-waste out of landfills Dell IT Lifecycle Services 13
Dell, or one of our trusted partners, can provide entire solutions: hardware, software, and services. 14
Why Dell? Experts: We have over 42,000 dedicated services professionals ready to help around the world. And, over 8,700 certifications in industry-leading hardware, software, and solutions. Insight: We are constantly striving to develop and maintain intellectual property, best practices, tools and disciplines. We also monitor the trends in our industry, both at a macro-level and directly through our tools. For example, our SupportAssist tool is monitoring over 250,000 enterprise devices, gathering data about system and component health, and analyzing that data every day. Ease: Dell, or one of our trusted partners, can provide entire solutions: hardware, software, and services. This saves time and reduces complexity in managing your critical IT projects. And, we do this every day! Dell IT Lifecycle Services 15
Dell IT Lifecycle Services at a glance Consulting Data center transformation Cloud and virtualization Storage Networking Server migration Microsoft Office 365 UC&C Exchange email and calendaring SharePoint and OneDrive for Business Client virtualization Application management Software asset management Client migration and deployment Deployment Training Site planning Order consolidation Project management Asset reporting and labeling Imaging Rack integration Asset resale and recycling Partitioning BIOS configurations RAID, idrac and software settings Software and OS installation Replication, backup, and archiving Application installation Data migration 3rd-Party hardware Testing Dell Networking Dell Server Dell Storage Microsoft VMware Support ProSupport suite: 24x7 access Next business day or mission critical parts delivery Online case and dispatch management Remote monitoring Escalation management OS support Collaborative 3rd-Party assistance Automated issue detection, notification and case creation Direct access to engineers Dedicated Technical Account Manager Health checks Support history and contract reporting Accidental damage repair for drops, spills, and surges Retention of hard drive after replacement Transform or Retire Asset removal, recycle, or resale Regulatory compliance Data security Go to Dell.com/ITLifecycleServices for more information or contact your Dell sales representative Availability varies by country. To learn more, customers and Dell Channel Partners should contact their Dell sales representative for more information. 2015 Dell Inc. All rights reserved. Trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Microsoft Office 360 is a registered trademark of Microsoft Corporation in the United States and other countries. Specifications are correct at date of publication but are subject to availability or change without notice at any time. Dell and its affiliates cannot be responsible for errors or omissions in typography or photography. Dell s Terms and Conditions of Sales and Service apply and are available on request. Dell service offerings do not affect consumer s statutory rights. August 2015 Dell Lifecycle Services fin.indd Rev. 2