For the PMP Exam using PMBOK Guide 5 th Edition PMI, PMP, PMBOK Guide are registered trade marks of Project Management Institute, Inc. 1
Contacts Name: Khaled El-Nakib, MSc, PMP, PMI-RMP URL: http://www.khaledelnakib.com E-mail: elnakib@khaledelnakib.com LinkedIn: https://eg.linkedin.com/pub/khaled-el-nakib-mscpmp-pmi-rmp/16/471/6a8 Project Stakeholders Management Project Stakeholders Management includes the processes required to identify the people, groups or organizations that could impact or be impacted by the project, to analyze stakeholder expectations and their impact. 2
Project Stakeholders Management Identify Stakeholders Plan Stakeholder Management Manage Stakeholder Engagement Control Stakeholder Engagement 13.1: Identify Stakeholders The process indentifying all people and organizations impacted by the project, and documenting relevant information regarding their interests, involvement, and impact on project success. 3
Identify Stakeholders Inputs Project Charter Internal and external parties Procurement documents Contract parties, suppliers Enterprise environmental factors Company structure Organizational process assets Stakeholder register template, lessons learned, stakeholder register from previous projects Identify Stakeholders Tools and Techniques Stakeholder analysis Step 1: Identify stakeholders, their roles, departments, expectations, influence levels Step 2: Identify potential impact or support, define approach strategy, group stakeholders Step 3: Estimate likely response or reaction in various situations 4
Stakeholder grouping High Low Low High Why Stakeholder analysis To determine: The interests of all stakeholders who may affect or be affected by the project Potential conflicts or risks that could negatively affect the project Opportunities and relationships that can be built on during implementation; Appropriate strategies and approaches for stakeholder engagement. 5
Expert judgment Senior management Other project managers Identified key stakeholders Meetings Meetings designed to develop an understanding of major project stakeholders 6
Out-1: Stakeholders Register Identification information Stakeholder classification 13-2: Plan Stakeholder Management Plan Stakeholder Management is the process of developing appropriate management strategies to effectively engage stakeholders throughout the project life cycle based on analysis of their needs, interests, and potential impact on project success. 7
Inputs 1. Project management plan 2. Stakeholders register 3. Enterprise environmental factors 4. Organizational process assets Expert judgment Senior management Other project managers Identified key stakeholders 8
Meetings Meetings should be held with experts and the project team to define the required engagement level of all stakeholders Analytical techniques Stakeholders engagement assessment matrix 9
Out-1: Stakeholder Management Plan Stakeholder management plan identifies the management strategies required to effectively engage stakeholders: Desired and current engagement level Identified interrelationships and potential overlap between stakeholders Stakeholders communication requirements Methods for updating stakeholder management plan Out-2: Project Documents Updates Project schedule Stakeholders register 10
13.3: Manage Stakeholder Engagement Manage Stakeholder Engagement is the process of communicating and working with stakeholders to meet their expectations. Key benefit of this process minimizing stakeholders resistance and maximizing their support Inputs: 1. Stakeholders management plan 2. Communications management plan 3. Change log 4. Organizational process assets 11
T-1: communication methods The methods of communications identified for each stakeholder in the communications management plan are utilized during stakeholder management. Face-to-face meetings are the most effective means for communicating and resolving issues with stakeholders. When face-to-face meetings are not warranted or practical, telephone calls, electronic mail, and other electronic tools are useful for exchanging information and dialoguing. T-2: Interpersonal Skills Building trust Resolving conflict Active listening Overcoming resistance to change 12
T-3: Management Skills Presentation skills Negotiating skills Writing skills Public speaking Outputs 1. Issue log 2. Change requests 3. Project management plan updates 4. Project documents updates 5. Organizational process assets update 1. Stakeholder notification 2. Project reports 3. Feedback from stakeholder 4. Lessons learned 13
13.4: Control Stakeholder Engagement Control Stakeholder Engagement is the process of monitoring overall stakeholder relationships and adjusting strategies and plans for engaging stakeholders Inputs 1. Project management plan 2. Issue log 3. Work performance data 4. Project document 14
Tools and Techniques 1. Information management systems 2. Expert Judgment 3. meetings Outputs: 1. Work performance information 2. Change requests 3. Project management plan updates 4. Project documents updates 5. Organizational process assets updates 15
Question & Answers 16