Dynamics 365 Power Every Interaction with Intelligent Insights Oren Ryngler Partner Director of PM Microsoft R&D
Microsoft Dynamics 365
Microsoft Dynamics 365 Business applications
Field Service Sales Marketing + Adobe Microsoft Operations Financials Customer Service Project Service Automation
Field Service Sales Business apps Marketing + Adobe in the cloud Microsoft Purpose-built Operations Productive Customer Service Project Service Automation Financials Intelligent Adaptable
Purpose-built Built for your business, works with existing systems Implement business processes across silos Start with what you need, expand at your own pace Dynamics 365
Field Service Sales Marketing + Adobe Microsoft Operations Financials Customer Service Project Service Automation
Lead Implement Opportunitybusiness Quote processes Sales Order across Fulfillment silos Invoice Prospect Cash Dynamics 365
Unified experience across apps Dynamics 365 for Dynamics 365 for Dynamics 365 for Dynamics 365 for Dynamics 365 for Dynamics 365
Field Service Sales Business apps Marketing + Adobe in the cloud Microsoft Purpose-built Operations Productive Customer Service Project Service Automation Financials Intelligent Adaptable
Productive Productivity where you want to work Immersive user experience with Office 365 Available on ios, Android, Windows and web Dynamics 365
Dynamics 365 + Office 365 Track incoming email Take notes while visiting a customer Discover relevant documents Create proposal Pipeline management Qualify Develop Propose Close Follow-up call with lead Post deal updates Sales team collaboration Generate quote and share with customer
Beautiful Experience Productivity in Context Intelligent
Office 365 Dynamics 365
Interactive Service Hub Role tailored re-imagined experience for service agents and mangers Omni-Channel Engagement Contextual channel switching with real-time voice, video, & IM communications
Field Service Sales Business apps Marketing + Adobe in the cloud Microsoft Purpose-built Operations Productive Customer Service Project Service Automation Financials Intelligent Adaptable
Intelligent Built-in Artificial Intelligence Out-of-box data visualizations and BI Transformational Advanced Analytics platform Dynamics 365
Dynamics 365 + Cortana Intelligence
Operations Field Service Customer Service Sales Microsoft Project Service Automation Marketing + Adobe Financials Built-in Artificial Intelligence Relationship Insights Lead Scoring Cross-Sell/Up-Sell Knowledge Base Insights Demand Forecasting Cash Flow Forecast Product Recommendations Preemptive Service Resource Optimization Predictive Sales and Inventory Forecast Intent Analysis Sentiment Analysis
Auto Data Capture Relationship Analytics Email Engagement Relationship Assistant Spend more time selling with automated data capture Stay on top of your relationships and uncover new ones Stay engaged with your customers analyzing email interactions Focus on what s important in your pipeline with your personal sales assistant
Selling Effectiveness with LinkedIn and Dynamics 365
Business Intelligence analytics across all your Dynamics data
Transformational intelligence platform Intelligence Action
Transformational intelligence platform Intelligence Action
Dynamics 365 Customer Insights Accelerate time to value with a SaaS solution built on Cortana Intelligence and Azure Engage customers better in real-time Empower every employee with actionable insights
With Microsoft Dynamics 365 and Cortana Intelligence, we can analyze incredible volumes of social content, allowing us to understand our customers and act proactively and positively faster than ever before. Paul Hume, Head of Technology Development at Marston's PLC
Marston s Customer Insights Customers Table Reservations Room Reservations Data Customer Surveys Vouchers Service Incidents Weather TripAdvisor Reviews Satisfaction Lifetime Value Intelligence Booking Trends Spending Trends Demographics Occupancy Service Reputation Personalized Service (Wait Staff) Action Business Insights (House Manager) Targeted Communication (Marketing Staff)
Marston s Customer Insights Insight into pub performance Insights into customer preferences and satisfaction levels Insights to deliver personalized experiences to each customer
Field Service Sales Business apps Marketing + Adobe in the cloud Microsoft Purpose-built Operations Productive Customer Service Project Service Automation Financials Intelligent Adaptable
Adaptable Common Data Service across all your business Automate tasks by integrating across applications Build apps without writing code using PowerApps Dynamics 365
Dynamics 365 Power Every Interaction with Intelligent Insights Oren Ryngler Partner Director of PM Microsoft R&D