Digital Banking BPC s Vision MEXICO CLIENT CONFERENCE 2017 BPC Banking Technologies 2017 Mexico City bpcbt.com
Topics 1 Future of banking 2 Global digital innovation market trends 3 BPC Vision 4 BPC Solution and Products 5 Roadmap 6 2
Future of digital banking Where are we heading to? Seamless Live More Invisible Customer centric Progressive Bank Less Conversational AI APIs Data Analytics Voice IoT Cloud 3
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Major digital innovation trends promoting digitalization Mobile Banking Social media services Wearable technology Contextual banking Cloud Blockchain NFC and biometric technologies Personal finance management Digital wallets P2P digital platforms ` 5 Source: KPMG in India s analysis based on industry discussions, 2016
Evolving digital banking business models Pure digital banking neobanks, branchless Lifestyle banking customer-centric, omnichannel Invisible payments and banking Deliver a buying experience Beyond mobile payments IoT, wearables Voice banking, payments chat-bots, Alexa, 6
Internet of Things Is already here, and will have a potentially under-hyped impact on payments 50B IoT devices expected by 2030, compared to 5B smartphones, many capable of participating in payments Autonomous agents will be capable of initiating transactions that might require new authentication and authorization protocols Amazon Dash A button to automatically re-order coffee beans or filters; or a washing machine with a built-in button to order detergent. Wearables Fitbit devices connected to health insurers for discounts and loyalty offers 7
BPC Vision and Product Update BPC Banking Technologies 2017 Mexico City 8 bpcbt.com
BPC Digitalization Vision Accelerate digital transformation in banking and payments to deliver customer centric, revenue generating services 9
SmartVista Road Ahead Digitalization components Omni-channel Platform Branchless Banking Mobile Payments Digital Customer Engagement Unified customer journey across various touchpoints Single, complete view of the customer Unified services for consumers as well as SMEs Faster growing banking and payments channel Agent banking Offer branch features on digital channels Loan application, onboarding, card and account opening Unified access to traditional and new payment instruments Non payment services E-wallets and e-money QR code and NFC payments Personal finance management Advisors Live chat Targeted marketing Chatbots, cognitive technologies
Omni-channel Digital Banking Any Time, Any Place, Any Device Omni-channel Platform Branch Physical Call centre ATM Kiosk Website Digital Social Tablet Smartphones
Digital Customer Engagement Financial planning tools, live chat, advisors Digital Customer Engagement Personal financial management Summary of income/expenditure Track spending habits Create budget Alerts Live Chat Chat to bank from mobile and internet banking Chatbots, Advisors Work with partners to deliver on digital products 12
Where are we now? BPC Banking Technologies 2017 Mexico City 13 bpcbt.com
What s new in 2017 New products launched in 2017 Branchless Banking Omni-channel Payroll Portal Agent Banking Merchant Portal Teller 14
Branchless Banking Highlights Complete, packaged agent banking solution Branchless Banking PIN PAD 15
Agent Banking Product Overview Reach the unbanked through BPC Agent Banking solution SmartVista Agent Banking (SVAB) product offers financial services to reach underbanked and underserved customers. It helps institutions increase their customer footprint through agent networks. Key features of the solution ü Apple and Android support ü Flexible administration web portal ü Register new customers with KYC requirements ü Account opening ü Cash deposits and withdrawals ü Cash and account transfers ü Bill payments and mobile top-up ü Loan repayments ü View agent commission ü ü ü ü ü ü PIN PAD integration - authentication and receipt printing Biometric authentication Report generation Push notifications SMS generation Multi-institution 16
Agent Banking Showcase Copyright 2017 BPC Banking Technologies 17
Merchant Portal Highlights Additional communication channel merchants and acquirer View Merchant details View Terminal details Search for transactions Calculate installment plans Merchant user registration Generate reports
Road ahead BPC Banking Technologies 2017 Mexico City 19 bpcbt.com
What coming in 2018 New products planned Mobile Payments e-wallets Merchant app mvisa, MPQR Omnichannel Business Internet Banking Loyalty Portal 20
Digital Banking Roadmap focus Customer centric, value adding services 1 2 Launching digital payment products e-wallet Merchant payment app QR code payments mvisa, MasterPass QR Transactional to experience driven, value-adding business solutions Add branch features in digital products Mobile and Internet banking Live Chat PFM Loyalty 3 Enhanced security Biometrics Fraud Strong authentication 21
Roadmap Transactional to experience-driven features Evolving from transactional functionalities to experience-driven customized features Personal financial management Live Chat Loyalty integration find out your account balance, make payment, transfer, support Social media integration In-app appointment scheduling Facial and voice recognition Facial authentication added to iphone X Mastercard launches Identity Check biometric authentication to complete online transactions. Chat bots interact through text or voice for transactions or support Voice Payments Document vault store important documents Personalization features 22
Personal Financial Management Financial dashboard and financial planning tools Summary of income/expenditure View monthly income and spending Net worth calculations in graphic charts Track spending habits Organize spending into categories gas, entertainment, travel View spending by category in graphic charts Create budget Create budget and set financial goals Alerts Setup rule base alerts low balance, bill reminders, large or suspicious transactions, warning when exceeding budgets 23
Support branch features in mobile banking Moving to branchless banking Branchless Banking Drivers Mobile and internet banking becoming primary way to communicate to consumers By 2020 it is predicted that we will use mobile apps for banking 10 times more often than we will physically visit a branch Roadmap Features chat and messaging, interactive educational content and digital tracking and forecasting tools online loan application credit card application Chatbots, live chat Customer onboarding, KYC - scanning of customer images, ID documents 24
Security for Digital solutions Enhancing our security on all digital channels Authentication Biometric authentication (facial, voice, iris) Strong authentication dual factor Adaptive authentication Transaction verification Voice recognition integration Fraud integration Collate data across mobile and internet banking for fraud solution to build rules and analytics. End to End Encryption Tokenization of card and account data Regulations FIDO OWASP PSD2 25
BPC Agent Banking Case Study Snapshot 600 000 customers 58 ATMs 3000 Agents Using Mobile & ATM Technology to broaden reach 3000 agent nationwide 113 branches 58 ATM/CDM Leading MFI in Cambodia reaching unbanked with BPC developed agent banking and payments solution. Copyright 2017 BPC Banking Technologies 26
Thank you Praveksha Maharaj Product Manager Channels T: +27 (21) 830 5265 maharaj@bpcbt.com skype: praveksham bpcbt.com BPC Banking Technologies 2017 Mexico City bpcbt.com