Transforming our Services (and Assets) Wayne Mack, Manager Service & Asset Planning Chris O Connor, Manager Digital and Data Warren Dean, Senior Data Analyst
Agenda» Overview» Case Study 1 Organisation transformation» Case Study 2 Digital by design» Case Study 3 Exploring our Data» Wrap up and Questions
Location
Growth
Challenges and Opportunities Financial pressures Changing Tech Services Growth Your needs
Case Study 1 - Transformation 2013 2014 2015 2016 2017 Bunjil Place Project Begins Workplace Strategy Launched Pilot Site Live Pilot Site Live Move to Bunjil Place
Workplace transformation
About Our Strategy Supporting our customer focus Supporting our people Creating a place to be proud of Our Workplace Objectives Flexible, adaptable, futureproof Being connected and collaborative Being efficient and effective 2013 2014 2015 2016 2017 Bunjil Place Project Begins Workplace Strategy Endorsed Pilot Site Live Pilot Site Live Move to Bunjil Place
Change» Community Engagement» Customers first» Digital by design» Long Term Plans» Using our data» Innovation
Innovation» Encouraging innovation» Continuous improvement» Cultural change
Case Study 2 Digital by Design» A new tax» Designed by the customer» With over 90% user satisfaction
Better services Better processes Better workplace Better economy
Agile Project Manager User Experience Researcher User Experience Designer Product Owner Front End Developer Content Writer Business Analyst
Design & Agile
The war room
81.05% 79.79% 81.14% 81.10% 84.48% Digital Take-up Dec 2016 Apr2017
Digital Take-up 80.66% Total completed to date 2,907 Out of the people who provided feedback 93.25% User Satisfaction
Reading level 6.4 Passive sentences 11% Words per sentence 11.97
Case Study 3 Exploring our Data» How can leverage our data to make data driven decisions?» Lets have a quick look at recent studies done by City of Casey s data function
Spatial Analysis of Trees, Broken Footpaths & Drains
Tracking Graffiti Over time
Comparing Internal Data Sources Kindergartens versus location of children under 4
Using Open Data Sources from VicRoads
Data Discovery» City of Casey have embarked on 12 week data discovery» Contracted Data Science consultants Minnovation» We don t know the outcomes» We hope to find opportunities for improvement or potential savings of our assets
Data Science in Asset Management» Case Study: Completed in 2009 Australian Paper 12 year study ISO55000 principles 2017 City of Casey 12 week study ISO55000 principles» Purpose: Optimise work loads and asset performance» Key outcome: Understand total cost of ownership» Result: Reduced maintenance costs by $7m per annum on $60m budget
Asset Value Lifecycle Optimise ALV Visualiser Data Modeler Simulator Optimiser 1. Talk to the data owners Understand the data Understand the issues 2. Collect all data TechOne (Sql Server) Spreadsheets Text files 3. Put all into data lake
Asset Value Lifecycle Optimise ALV Visualiser Data Modeler Simulator Optimiser Artificial Intelligence Algorithms 1. FMEA, Criticality Analysis (Causality Model) 2. Criticality Analysis (Criticality Model) 3. Actions to Prevent Failure 4. Cost Elasticity 5. Probability of Failure 6. Maintenance Sequence 7. Budgetary Limitations (Tolerance) } Trees Multiple Decision
Asset Value Lifecycle Optimise ALV Visualiser Data Modeler Simulator Optimiser Test the algorithm Un-optimised to ensure model matches actual results Able to check accuracy
Asset Value Lifecycle Optimise ALV Visualiser Data Modeler Simulator Optimiser Run algorithms with adjusted parameters Parameters can be moved like levers Find the best balance of asset performance (reliability) and cost Up to 1,000 iterations but usually 10
Asset Value Lifecycle Optimise ALV Visualiser Data Modeler Simulator Optimiser Use data visualisation tool (Tableau or Qlik) to tell the story
Expected Outcomes
Early Findings in our Data Discovery» Optimise condition monitoring» Introduce tracking of cost and time for maintenance» Possibility to automate scheduling» Possibility to automatically refine schedules based on best route» Property life cycle costs (portal to integrate database)» No mechanism to identify root cause for maintenance
Wrap up Casey Divisions Customer Focus & Innovation Community Life Corporate Services City Planning & Infrastructure
Wrap up Customer Focus & Innovation Customer Service Service & Asset Planning Communications Digital & Data People & Culture Org Performance
Wrap up» Service & Asset Planning Services Assets Capital
Questions wmack@casey.vic.gov.au coconnor@casey.vic.gov.au wdean@casey.vic.gov.au