POSITION DESCRIPTION POSITION DETAILS TITLE: BI Developer REPORTS TO: Business Intelligence Manager LOCATION: Auckland District Health Board AUTHORISED BY: Director of Health Intelligence DATE: March 2017 PRIMARY FUNCTION: The purpose of the Health Intelligence Unit is to turn health data into actionable information and insights, and to convert health data into knowledge to support decision making that will improve the health of our population. The main objective of this role is to design, develop, implement and support efficient and timely technical solutions to meet ADHB s Business Intelligence needs. The role will: Evaluate and analyse business requirements to gain a clear understanding of the specifications and the reason for the request. Develop effective data extraction, transformation and load (ETL) processes. Combine data from multiple sources into an efficient data warehouse and design enterprise-level solutions for large multidimensional databases. Design, develop and maintain efficient and accurate Business Intelligence solutions, including OLAP cubes, reports, universes and dashboards. Complete comprehensive unit testing on own development prior to release for quality assurance testing. Ensure that all development is accurate, meets business requirements, is repeatable and use best practise technical solutions and design methodologies at all times by working collaboratively with other BI Developers and the BI Manager Follow department processes and standards at all times. Debug, monitor and troubleshoot BI solutions. The BI Developer role is integral to the success of Business Intelligence delivery and must possess a collection of essential technical and people skills. The role will also: Promote a culture that values and promotes the use of information to inform decisions, support performance and monitor the quality, effectiveness and efficiency of service delivery. Require high levels of communication and cooperation. KEY ACCOUNTABILITIES Key Result Area Expected Outcomes/Performance Indicators Requirements Analysis Evaluate and analyse business requirements gathered to gain a clear understanding of the specification and reason for the request. Analyse business rules and processes defining relationships between separate data sources as required. Develop and maintain knowledge of ADHB Data Warehouse and core applications, and the functionality they provide, in order to analyse and meet Business Intelligence requirements. Develop and maintain knowledge of the Ministry of Health obligations and how these are or will be met using Business Intelligence solutions. Page 1 of 5
Technical Development Develop effective data extraction, transformation and load (ETL) processes. Combine data from multiple sources into an efficient data warehouse and design enterprise-level solutions for large multidimensional databases. Design, develop and maintain efficient and accurate Business Intelligence solutions, including OLAP cubes, reports, universes and dashboards. Complete comprehensive unit testing on own development prior to release for quality assurance testing. Gain a clear understanding and knowledge of the Business Intelligence server and database environments, as well as the architecture of the transactional systems. Ensure that all development is accurate, meets business requirements, is repeatable and use best practise technical solutions and design methodologies at all times by working collaboratively with other BI Developers, the BI Manager. Follow department processes and standards at all times. Debug, monitor and troubleshoot BI solutions. Validate & Verify Requirements Ensure the requirements represent the true business need, are approved by all relevant stakeholders, and meet essential quality standards. End-User Support Support the communication and delivery of the Business Intelligence solution to the relevant parties. Clarify any questions that need to be addressed relating to the delivered Business Intelligence solution. Assess and evaluate feedback from business stakeholders and team members, to ensure that the requirements necessary to correct any issues are addressed in future releases, iterations or versions of the solution. Support the organisational structure by acting as the single point of contact for users of each directorate. Support includes, but are not limited to, reporting and visualisation, one-off requests, self-service training and support, SharePoint, etc. Documentation As process owner, co-ordinate the implementation of documentation, processes and standards as assigned by and agreed to with the Business Intelligence Manager. As process owner, quarterly review and revise documentation, standards and processes. Provide constructive input into improving department standards and processes. Relationship Management Develop and maintain effective working relationships with: Key business stakeholders to understand core business functions and Business Intelligence needs. Other IMS and ha staff and teams to support the delivery of Business Intelligence. Promote Health Intelligence benefits and usage to the business. Teamwork Influence the output of both the HI team and wider IMS department Share knowledge by seeking and providing expertise/input that will positively impact own and department outputs. Communicate with other team/department members in a positive and professional manner. Actively and positively participate in team activities, including but not limited to team meetings, workshops, presentations, etc. Show respect and concern for other team members and foster a positive team environment. Projects Participate in projects as assigned by the Business Intelligence Manager. Professional Development Maintain and improve knowledge and expertise to effectively perform development activities. Attend educational opportunities relevant to the role. Page 2 of 5
MATTERS WHICH MUST BE REFERRED TO THE BUSINESS INTELLIGENCE MANAGER Any emerging factors that could prevent achievement of the Health Intelligence Unit objectives. Significant health or safety issues. Any matter that may affect the reputation of the health Intelligence Unit, IMS Service or Auckland District Health Board. Authorities: NIL FTE NA Budget Accountability (if applicable): NA Relationships External Internal Committees/Groups healthalliance Business Intelligence service providers and software vendors Peers at other DHB s DHB s Person Specification Health Intelligence users Other IMS managers and staff Project Managers Patient Administration Service ADHB General and Service managers Performance Improvement Finance Business Intelligence Group Projects Other relevant committees/groups Education & Qualifications Essential Desired Professional Tertiary qualification in Information Technology Experience/Knowledge Extensive knowledge of the software development life cycle (SDLC) or Business Intelligence life cycle 3+ years Business Intelligence development experience, including but not limited to: Transact SQL (advance level) ETL development and Data Modelling Business Objects Crystal, Universes and WEBI SSIS Packages Advanced data analysis skills Advanced computer skills, specifically MS Office Experience in a complex heath IT environment and knowledge of information flows in health care Experience with agile development methodologies Sound understanding of ITIL methodologies Sound understanding of Lean Six Sigma performance improvement Page 3 of 5
Personal Characteristics A team player with the ability to work cohesively in a team environment to achieve well communicated expectations. Who generates trust and respect and will provide guidance to others when required. Ability to see business requirements/issues from the customer s perspective. Strong analytical and problem solving ability, including a thorough understanding of how to interpret business needs and translate these into Business Intelligence requirements. Excellent interpersonal skills. Interviewing and listening skills to elicit detailed requirements. Strong negotiating and consensus building abilities. Ability to manage effective relationships and interact professionally with a diverse group. Excellent communication skills, both written and verbal. Excellent documentation and presentation skills. Resourceful and resilient. Able to cope well under pressure. Outcome and solution focussed. Dedicated, with the ability to challenge and question status quo and seek continuous improvement opportunities. Critical Competencies COMPETENCY Analytical Ability Communication/Interpersonal Skills Teamwork Organising Customer Orientation Innovation Self Management Judgement/Decisiveness Quality Orientation Learning Intermediate Computing Bicultural Approach DESCRIPTION Breaks complex information down logically to identify key aspects, causal factors and links between information from different sources. Actively listens, drawing out information and checking understanding. Expresses information effectively, both orally and in writing, adjusts language and style to the recipients and considers their frame of reference. Empathises with others and considers their needs and feelings. Collaborates with fellow team members and other work groups to achieve objectives for the good of the whole. Actively contributes to and accepts consensus decisions. Seeks out opportunities to support others in achieving goals. Recognises and respects individual differences. Establishes a plan of action and achieves priority goals. Manages workload/flow, recognises and addresses barriers, and takes account of changing priorities. Develops positive working relationships with customers, identifies and seeks to meet their needs. Treats them as first priority and improves service. Actively questions old ways of doing things thinks outside the square and develops creative, effective solutions to improve outcomes. Sets high standards and strives to achieve stretching goals. Displays drive and energy and persists in overcoming obstacles. Copes with stress, is resilient to change and understands personal limitations. Is proactive and displays initiative. Considers options, develops options, identifies the pros and cons and makes effective decisions within appropriate timeframes and levels of responsibility. Recognises critical factors and weighs up risks appropriately. Knows when to ask for help. Pays attention to detail and initiates self checking procedures; ensures high levels of accuracy and consistent quality. Monitors quality and devises systems to support continuous improvement. Constantly strives to build knowledge and skills, acknowledges and learns from mistakes and improves outcomes. Ability to use standard software applications (MS Office suite, MS Access, MS Outlook) to undertake complex tasks in one or more areas (e.g. creation of detailed Excel spread sheets with formulae). Understands the significance of the Treaty of Waitangi. Displays cultural sensitivity and a willingness to work positively with organisational strategies to improve opportunities for Maori. Page 4 of 5
WO WORKING FOR ADHB EXPECTATIONS OF EMPLOYEES CITIZENSHIP All employees are expected to contribute to the innovation and improvement of Auckland District Health Board as an organisation. This means: Using resources responsibly Models ADHB values in all interactions Maintaining standards of ethical behaviour and practice Meeting ADHB s performance standards Participating in organisation development and performance improvement initiatives Helping to develop and maintain Maori capability in ADHB, including developing our understanding of the Treaty of Waitangi and ways in which it applies in our work Raising and addressing issues of concern promptly THE EMPLOYER AND EMPLOYEE RELATIONSHIP We have a shared responsibility for maintaining good employer/employee relationships. This means: Acting to ensure a safe and healthy working environment at all times Focusing our best efforts on achieving ADHB s objectives A performance agreement will be reached between the employee and their direct manager and/or professional leader containing specific expectations. CONSUMER/CUSTOMER/STAKEHOLDER COMMITMENT All employees are responsible for striving to continuously improve service quality and performance. This means: Taking the initiative to meet the needs of the consumer/customer/stakeholder Addressing our obligations under the Treaty of Waitangi Involving the consumer/customer/stakeholder in defining expectations around the nature of the services to be delivered and the timeframe Keeping the consumer/stakeholder informed of progress Following through on actions and queries Following up with the consumer/customer/stakeholder on their satisfaction with the services PROFESSIONAL DEVELOPMENT As the business of ADHB develops, the responsibilities and functions of positions may change. All staff are expected to contribute and adapt to change by: Undertaking professional development Applying skills to a number of long and short term projects across different parts of the organisation Undertaking such development opportunities as ADHB may reasonably require Page 5 of 5