Job Description Reports to: Operations Manager Location: Bardney and Fiskerton, Lincolnshire Home From Home Care is the largest parent led residential support provider for adults with complex learning disabilities. Based in Lincolnshire, we have placements from throughout the country. ensures that every aspect of the service we provide is approached from the viewpoint of what is best for the individual first and foremost. We operate on the basis of total transparency. We feel it is vital to have the right people leading our organisation to ensure the service is constantly challenged and improved to enable this to happen. Main Purpose of the role: The main scope of the role is to be the CQC Registered Manager for 2 Residential Care Homes and to strategically manage, develop and improve the operation of these two exceptional residential care homes in Lincolnshire. The successful candidate will be somebody who can implement a solid team structure and ensure each member of staff within their team has a designated role and understands their responsibilities. We believe in the development and implementation of skill recognition and the creation of core teams based around these skill sets. The post requires an individual who will strive to deliver the important message of role accountability to all members of staff within the hierarchy of the team. We are looking for a manager who is familiar with managing change. With detailed knowledge, and effective management of their staff team, they will be confident that day to day operational tasks within the home are being successfully completed. Essential Manager accountabilities will include: undertaking 10 Team Leader supervisions across both Homes per month assessing the Team Leader s supervisions of other team members being present for all staff meetings (6+ per month) attending all Team Leader meetings (4 per month) attending all Service User reviews (22+ per year) attending monthly manager s meetings (minimum 10/12) The implementation and development of this strong organisational model will enable the Manager to focus their time on running the management requirements of the Homes. This will involve identification and successful improvement of any area of the business that requires development. Performance will be monitored and improved by a range of management Key Performance Indicators (K.P.I s) and reports. Leadership and People Management: To lead by example, and develop effective teams within the two Homes in a proactive and dynamic way. Develop a positive working environment which nurtures and rewards good practice through a programme of training and development. To successfully and efficiently manage the current combined staff team of 70 in providing support to 22-29 residents (these numbers may increase). To ensure good quality working relationships are built and maintained between staff and the individuals they are supporting. Page 1 of 6
To develop best practice across the two Homes. To be directly responsible for the day to day H.R issues as they arise, always in conjunction with the H.R Manager. Work with the Recruitment and Training Managers to ensure the selection and retention of staff that have a positive value base and person centred approach. Ensure all staff members are provided with support and guidance and feel like a valued member of the team. Ensure all staff attend mandatory and refresher training. Ensure all disciplinary and grievance procedures are carried out in line with Company policy and statutory requirements. Ensure staff adhere to the GCSS Codes of Practice and rules, policies and procedures contained in the Staff Handbook. Performance Management: Work closely with the Operations Team to monitor the two homes performance against business objectives and targets. Develop and effectively manage the homes to consistently achieve their (K.P.I s). To work with the Operations Team to monitor staff performance and absenteeism and work positively to maintain high standards. To contribute to, and ensure, the successful implementation of new performance management systems and processes in line with the strategic development of the Company. Ensure accurate, timely reporting and effective communication of all data. To present recommendations to the Operations Team for suggested areas of improvement in the service based on Home performance, management and evaluation. This will also include ideas suggested by the Service Users and staff teams. To contribute to the existing use and development of I.T and management systems to ensure the continued improvement of the service and the Company. To participate in monthly supervisions with the Operations Manager. General Management: To be an active, motivational, dynamic Manager. Develop and maintain effective communication and good relationships with the people we support, relatives, staff and third parties. Manage personal information in line with the Data Protection Act and to the standards required by Information Governance. Ensure that all policies and procedures are adhered to. To act as an ambassador for representing the Company where necessary at events and meetings. To undertake on-going continued professional development. To uphold the values and ethos of the Company at all times. To provide regular senior on-call responsibility. To undertake duties and responsibilities reasonably consistent with the role and as may be required from time to time by the Operations Manager. Quality Management: Undertake unannounced out of hours checks on the two Homes to ensure good practice (frequency to be agreed). Ensure all requirements of the Care Quality Commission (CQC) and Safeguarding are adhered to, recorded and reported. To respond to monthly Quality Assessment Audits to ensure a continuously improving service is provided. Participate and respond to other quality assurance systems including Our Voices surveys, staff surveys, unannounced visits, contract monitoring etc. Page 2 of 6
Financial and Resource Management: Manage care/support hours within allocated budgets and in an efficient and flexible manner to maximise outcomes for the people being supported. Ensure all financial and physical resources are used to best effect and in line with company policy and procedure. Report financial discrepancies to the Operations Manager. Health And Safety Management: Ensure the Homes meet H&S regulations and guidance. Complete RIDDOR and Notification reports as required. Ensure staff teams complete H&S training as required. To evaluate all risks and threats to the health and welfare of staff and people being supported both in the Homes and the community. Ensure systems are in place to enable the identification of hazards and complete risk assessments for staff, the Home and individuals living there. Ensure the premises are kept clean and hygienic throughout. Ensure that the health and safety policy is implemented at all times and is subject to review at regular intervals or as situations change. Ensure that systems are in place for accurate monitoring, measuring and reporting of health and safety issues to the Operations Team where appropriate. Equality and Diversity: Ensure equality in the workplace regardless of race, age, disability, gender, sexual orientation or religious belief. To ensure that the service provided respects the individual as an adult and equal citizen. Support people to express their individuality and uniqueness in all areas of life. To ensure the physical, medical, emotional, spiritual and material needs of the service users are recognised, assessed and met where possible. Partnership Working: Maintain effective links with the Admin and Finance office, Lincoln office, outsourced HR, and Health and Safety agencies. Maximise effective partnerships with mainstream and specialist services e.g. Social Services, Health, Education, Employment, Leisure etc. Maintaining close contact with families/carers with the consent of the individuals being supported. To create and develop links between the Home and the local community. Celebrate and share success with the people being supported, colleagues and partners. Qualifications and experience required for this role: See - Person Specification This role profile is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business. The post holder will be expected to participate in this process and we would aim to reach agreement to the changes. Page 3 of 6
PERSON SPECIFICATION Requirement Essential Desirable Testing Method 1.Qualifications Relevant Health and Registered Managers Social Care management Award Certificates qualification I.T. Appropriate academic Social work Application Form qualifications Nursing Qualification Health and Safety Certificate Business Management - MBA, ILM, Bsc (hons) Business Studies or equivalent 2. Experience 2 years Management experience working in a similar role and field Minimum 4 years recent and significant experience of working with adults with learning disabilities. Working in partnership with other professionals e.g. health, local authority, CQC Experience of delivering training and undertaking coaching Experience of working in a residential setting Experience of managing and developing a dynamic and effective team Track record of managing a budget. Experience of specific conditions e.g. epilepsy, autism Managing day-to-day operations and developing and implementing effective and efficient management systems. Application Form Application Form.. Page 4 of 6
3. Knowledge & Skills Conditions relevant to people with Learning Disabilities Relevant legislation e.g. valuing people, mental capacity act. Ability to communicate to a range of people using different communication methods. Develop and maintain excellent professional relationships with a wide range of third parties. Ability to write reports to a high standard Ability to chair meetings IT literate 4. Competence Excellent communication skills A demonstrable ability to think strategically. A clear understanding of Management K.P.I reporting and their importance in effective strategic management. Leadership qualities Organisational skills Ability to prioritise work Ability to deal effectively crises/emergencies Quality assessment Accountability Health issues in relation to people with Learning Disabilities Education Employment A motivational, inspirational and effective staff leader. Effective and accurate change management. Ability to support a strong mission and engage the abilities and energies of staff in ensuring it s success. Ability to recognize and develop additional opportunities for the service and the people using it. Ability to contribute to a comprehensive training programme. Experience of data collection, management and analysis Knowledge of current key issues in the field of health and social care. Application Form Page 5 of 6
5. Personal Qualities Ability to work in a way which reflects the Home From Home Care ethos Ability to develop and promote positive working relationships with individual s being supported, their carer s and professional colleagues Work practice which encompasses Equal opportunities and anti - oppressive practice Ability to recognize and develop individual skills and qualities in others. An intuitive proactive manager who constantly strives to improve the service and the organisation Committed and hard working Promotion of advocacy Ability to work under pressure while recognizing it in self and others 6. Other Ability to work flexibly A strong resonance with, and alignment to, the ethos and mission statement at Home from Home Care. Application Form Page 6 of 6