Course information Diploma of Leadership and Management (BSB51915) V3.0 2017 New Zealand RTO Provider No. 122206 PSA Committed to better health PSA5158 This qualification offered by the PSA is part of the Business Services Training Package (BSB) developed by the government to standardise training nationally. The qualification is recognised throughout Australia. The course requires participation in face to face or online sessions together with workplace projects and group presentations to demonstrate competence.
Benefits of the course Successful completion of the Diploma of Leadership and Management BSB51915 will provide you with a nationally recognised qualification. Whilst the course is tailored to the pharmacy setting, the skills obtained are applicable to any management role. Professional development credit Earn credits towards your continuing professional development (CPD). For further details about CPD credits for each unit please contact Pharmaceutical Society of New Zealand (PSNZ) P: 04 802 0030, E: p.society@psnz.org.nz You can enrol and commence your studies at any time Study at your own pace and complete units when it suits you. To support your training, e-lectures are available for each unit of competency. Enrol into individual unit/s PSA understands that some students are not able to commit to a full qualification or have specific professional development needs. We offer the flexibility of being able to enrol into individual units to align with your continuing professional development plan. Pathways to completing qualifications in the BSB training package are available and include the Advanced Diploma of Management. Student support will be supported by Training Officers and course tutor PSA Training Officers will regularly contact students to discuss progress and any issues. Monthly online tutor support sessions are available for all students. The session topics are led by an experienced manager and focus on issues identified by students. Course aim This course aims to build the participants skills, abilities and experience in leadership and management across a range of industry contexts. Participants will be able to plan, organise, implement and monitor their own workload and their team s workload to support their organisation s requirements. Course overview This training consists of online learning portal, virtual classroom sessions and hard copy learner guides which will help you build your knowledge and skills in a managerial environment. You must successfully complete 12 units to attain the qualification. The units which PSA delivers are listed and described in the section Course content. Assessment involves a variety of methods including project work, question and answers, presentations and some observations. The program is designed so you build upon your managerial skills within the pharmaceutical environment. The non-pharmacy environment stream is also available upon request. Diploma of Leadership and Management (BSB51915) V3-NZ I Pharmaceutical Society of Australia Ltd. I 2
Course content - 12 units required Unit code BSBLDR501 (core unit) BSBLDR502 (core unit) BSBWOR502 (core unit) BSBMGT517 (core unit) BSBCUS501 BSBMGT502 BSBINM501 BSBWHS501 BSBFIM501 BSBINN502 BSBMKG514 BSBWOR501 Unit title Develop and use emotional intelligence Understand how to use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace Lead and manage effective workplace relationships Learn how to establish and manage processes and procedures to support workplace relationships taking into account the organisation's values, goals and cultural diversity Lead and manage team effectiveness Develop the ability to lead teams to build a positive culture within work teams and to actively engage with the management of the organisation Manage operational plan Learn how to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation s productivity and profitability plans Manage quality customer service Understand your customers and their pharmaceutical needs. Meet their needs with sensational customer service. Set service standards and train your staff to meet and exceed those standards Manage people performance Learn how to encourage high performance through the use of performance indicators and regular effective feedback. Coach for excellence Manage an information or knowledge management system Manage business information and the retention of corporate knowledge. Focus on the skills and knowledge required to organise training in the use of, and effective management of systems Ensure a safe workplace Understand your legal obligations for work health and safety. Develop clear policies and procedures that protect your staff and ensure that accidents are foreseen and prevented Manage budgets and financial plans Includes planning and implementing financial management approaches, supporting team members whose role involves aspects of financial operations, monitoring and controlling finances, and reviewing and evaluating effectiveness of financial management processes in line with the financial objectives of the work team and the organisation Build and sustain an innovative work environment Develop and implement a holistic approach to the integration of innovation across the pharmacy. Implement strategies to encourage innovative thinking in staff and allow them to develop innovative approaches to job tasks Implement and monitor marketing activities Learn how to market the pharmacy and its product range in a rapidly changing environment. Develop strategies to compete against other pharmaceutical distribution channels both existing and emerging Manage personal work priorities and professional development Be a role model for planning, organising and effective time management whilst maintaining the right work/life balance. Seize development opportunities to improve your own skills Learning objectives (elements and performance criteria) of each unit is available from http://training.gov.au (Search using the unit code.) Diploma of Leadership and Management (BSB51915) V3-NZ I Pharmaceutical Society of Australia Ltd. I 3
Length of the course The course is conducted over 10 months and includes integrated assessments to show competence over that time. The course should be completed within 12-18 months of its commencement. However, if more time is needed to demonstrate competency, this will be considered and approved on an individual basis. Please contact the PSA if more time is required. Course fees and payment terms You may enrol into the full course or select individual units to support your continuing professional development plan. Full qualification enrolment: $4,800 Fees per unit: Units (12 are required for the full qualification) PSNZ Member Unit fee (GST exclusive) Non- Member Unit fee (GST exclusive) BSBLDR501 Develop and use emotional intelligence AUD$400 AUD$640 BSBLDR502 Lead and manage effective workplace relationships AUD$400 AUD$640 BSBWOR502 Lead and manage team effectiveness AUD$400 AUD$640 BSBMGT517 Manage operational plan AUD$400 AUD$640 BSBCUS501 Manage quality customer service AUD$400 AUD$640 BSBMGT502 Manage people performance AUD$400 AUD$640 BSBINM501 Manage an information or knowledge management system AUD$400 AUD$640 BSBWHS501 Ensure a safe workplace AUD$400 AUD$640 BSBFIM501 Manage budgets and financial plans AUD$400 AUD$640 BSBINN502 Build and sustain an innovative work environment AUD$400 AUD$640 BSBMKG514 Implement and monitor marketing activities AUD$400 AUD$640 BSBWOR501 Manage personal work priorities an professional development AUD$400 AUD$640 Diploma of Leadership and Management (BSB51915) V3-NZ I Pharmaceutical Society of Australia Ltd. I 4
PSA has flexible payment options: Single payment for full qualification enrolment or selected unit(s). Payment by instalments option available to PSNZ members for full qualification enrolment fees - Monthly or quarterly equal instalments across 12 months: AUD$400 (12 monthly instalments) / AUD$1,200 (4 quarterly instalments; 1 instalment every 3 months). For more detailed information regarding our fees and payment options, please refer to the PSA website or contact training@psa.org.au Eligibility You are either working in a management role or wish to develop the skills necessary to take on a management role. Language, literacy and numeracy If you are concerned about your skills in this area, contact the PSA and we will provide you with contact details for appropriate courses. Refund policy All refunds must be requested in writing to the PSA with name, address, contact details, course details, date and reason for requesting a refund. Course fees are non-transferable. PSA will repay any enrolment fees that the student may have paid for a vocational and educational training (VET) course or VET unit(s) of competency if the student withdraws from that course/unit(s) within 14 days from the enrolment date. Where a student withdraws from a VET unit of study after access to course materials either online or print based any refund of VET tuition fees paid upfront is at the discretion of the PSA but will not be granted for the following circumstances: Change of domicile Change of workplace Competing demands preventing study Change of intent to study Change of vocation or industry All refunds must be requested in writing to the PSA with name, address, contact details, course details, date and reason for requesting a refund. If the withdrawal is on medical grounds and a refund is requested medical certificates should be presented with the request. Diploma of Leadership and Management (BSB51915) V3-NZ I Pharmaceutical Society of Australia Ltd. I 5
Enrolment process You can enrol at any time. Complete the enrolment form and send to the PSA along with your payment. Once your enrolment and payment is processed, you will receive all course materials along with a confirmation letter outlining your study schedule. Recognition of prior learning and mutual obligation Recognition of prior learning (RPL) is a process by which a prospective student can demonstrate knowledge and competencies currently held, as a result of past experience or training, and through this, possibly gain credit towards a qualification. If you wish to be considered for RPL you must contact the PSA, who will consider your application. If it is decided to progress with RPL you will be advised of the associated fee and matched with an appropriate trainer who will provide details of the evidence required. As a Registered Training Organisation (RTO), the PSA also has a Mutual Recognition Policy, which means that we will accept credentials issued by any other RTO in any State/Territory of Australia. If you can demonstrate that you have completed, or partially completed, relevant certificates or units of competency through another RTO, the PSA will recognise and grant credit for all relevant prior learning encompassed in these. Access, equity and privacy The PSA and its employees embrace the principles of Work Health and Safety and strive to ensure that all potential and current students receive access and equity into all organised courses. In regard to training courses for which it is responsible, the PSA strives to ensure that any person who meets the entrance criteria has appropriate access to resources to achieve a positive outcome. The PSA is an equal opportunity organisation and encourages people with disabilities to access government funded training. We also respect an individual s right to privacy and will meet all requirements of the Privacy Legislation when dealing with student information and records. What happens if I have problems while undertaking the course? If you have any problems or concerns while undertaking the course, your first point of contact is your Training Officer in your local PSA branch. What happens if I am judged to be not yet competent in the assessment? Firstly, the assessor will discuss this with you in detail and you will be given an opportunity to resubmit the assessment. This may require you to review course notes, undertake further research and discuss the marker/assessor s comments with your mentor or peers. Diploma of Leadership and Management (BSB51915) V3-NZ I Pharmaceutical Society of Australia Ltd. I 6
Disciplinary procedures Your assessment portfolio will have a date/s by which it must be completed and returned for assessment. You may extend this period if required, however, you must notify the PSA, as assessments returned late without official extension may incur a penalty. In special circumstances consideration will be given regarding extensions and any other appropriate adjustments discussed. All content provided in your projects, assignments and assessment tasks must be your own work. It should be understood, the PSA cannot accept or assess any work submitted which has been plagiarised. How do I access my student record? If you wish to access your student record after completion of the unit/course you must request this in writing to the PSA. Appeals and complaints We encourage individuals to discuss any problems they may have with their trainer or with a representative of the PSA. These informal discussions are seen as an opportunity to improve the course. If the issues are not resolved satisfactorily then a formal complaint or appeal can be made. Formal complaints must be made in writing. The PSA Appeals and Complaints form is available for download on our website or you may like to contact us for more information. In the event an appeal or complaint cannot be resolved, you may contact consumer affairs in your local state for further advice www.consumerlaw.gov.au Diploma of Leadership and Management (BSB51915) V3-NZ I Pharmaceutical Society of Australia Ltd. I 7
PHARMACEUTICAL SOCIETY OF AUSTRALIA LTD. ABN 49 008 532 072 NATIONAL OFFICE Level 1, 25 Geils Court Deakin ACT 2600 PO Box 42 P: 02 6283 4777 F: 02 6285 2869 E: psa.nat@psa.org.au BRANCH CONTACT DETAILS P: 1300 369 772 F: 1300 369 771 AUSTRALIAN CAPITAL TERRITORY Level 1, 25 Geils Court Deakin ACT 2600 PO Box 42 E: act.branch@psa.org.au NEW SOUTH WALES Level 1, 134 Willoughby Road Crows Nest NSW 2065 PO Box 162 St Leonards NSW 1590 E: nsw.branch@psa.org.au QUEENSLAND PACE Level 3, West Wing 20 Cornwall Street Dutton Park QLD 4102 PO Box 6120 Buranda QLD 4102 E: qld.branch@psa.org.au SOUTH AUSTRALIA Suite 7/102 Greenhill Road Unley SA 5061 E: sa.branch@psa.org.au TASMANIA 161 Campbell Street Hobart TAS 7000 E: tas.branch@psa.org.au VICTORIA Level 1, 381 Royal Parade Parkville VIC 3052 E: vic.branch@psa.org.au WESTERN AUSTRALIA 21 Hamilton Street Subiaco WA 6008 E: wa.branch@psa.org.au