Digital Transformation with Enterprise Digital Twins

Digital Transformation with Enterprise Digital Twins TRENDS, DIRECTIONS AND ROADMAP Michiel Jorna Director Transformation Solutions Asia, Pacific & Japan INNOVATION TOUR 2018 April 26 Singapore 2018 Software AG. All rights reserved. For internal use only

Enterprise Digital Twin Digital representation of organizational units, their assets and processes Digital Twin Digital representation of physical objects and systems 7 2017 Software AG. All rights reserved. For internal use only

ENTERPRISE ENTERPRISE DIGITAL TWIN PREPARES YOU FOR THE MARKET BASED DIGITAL TRANSFORMATION Gain greater insight into how assets are contributing to business operations Simulate changes and evaluate the effects Predict, inform, and warn against incurring unnecessary costs or unwisely squandering resources 8 2018 Software AG. All rights reserved. For internal use only

ENTERPRISE MANAGEMENT SYSTEMS The Management System Distribute knowledge across the organization Role-specific access Onboard new employees Establish quality in global processes Give guidance to people Continuous change management Brazilian Bank: 120.000 ARIS end users UK-based retail company: 100.000 ARIS end users Dutch-based global technology company: 90.000 ARIS end users UK-based global telco provider: 88.000 ARIS end users German retail company: 40.000 ARIS end users 11 2018 Software AG. All rights reserved. For internal use only

LARGE ENTERPRISE SCENARIOS Search Document search - to only find approved versions of documents Integration with external DMS / MS SharePoint 2016 ARIS Document Storage DMS-API SP2016 License admin UMC Peak alert concurrent licenses in UMC Language-specific user-defined UMC notifications Display mirrored from right-to-left Mirrowing the display for Right-to-left (RTL) languages (like Arabic, Hebrew, Persian, and Urdu) 12 2018 Software AG. All rights reserved. For internal use only

PERSONALIZED WORKPLACE / EXCELLENT END-USER INFORMATION View generation additional options Process interfaces in steps view Enhanced Selfservice configuration Personalized UI / Easy process consumption Comprehensive business information 14 2018 Software AG. All rights reserved. For internal use only

TASK INBOX / DOCUMENT UPLOAD Task view directly embedded in ARIS Connect Easy document upload with drag & drop Highly configurable for advanced use cases Fast overview on tasks improved usability 15 2018 Software AG. All rights reserved. For internal use only

SPEECH-BASED INTERACTION WITH ARIS 1 2 3 Request Aware dashboards: Give me an overview of all change requests. Request enterprise information: Show me the processes, Controlling is involved in. Speech based process analytics: Which process step has the longest throughput time? Gartner forecasts a growth of speechbased virtual personal assistances of nearly 600% by 2020 (from 2015) 17

Business Model & Strategy Processes & Decisions Organization & People Systems & Internet of Things Customer Experience Products & Services Information & Data Risks & Controls 20

ARIS PROCESS DESIGN & METHODOLOGY BPMN LEADERSHIP BPMN Leader ARIS top ranked as an BPMN 2.0 implementer by OMG / MIWG (link) Process Modeling Conformance Class FULL improved TRANSFORMATION of EPC or E-BPMN to BPMN 2.0 standard CONTINIOUS BUSINESS / IT ROUNDTRIP support by stability of external object IDs & export of ARIS attributes as standard-conformant extensions 21 2018 Software AG. All rights reserved. For internal use only

INTEGRATED SEMANTIC CHECKS Flags for tool tip how to solve the issue? Select a validation profile Quantitative result of a semantic check 22 2017 Software AG. All rights reserved. For internal use only Semantic check panel: Click through all errors, warnings and notes stepby-step. See what is wrong and how to solve the the issue.

TRIGGER-BASED REPORTS AND SEMANTIC CHECKS Improve modeling efficiency, quality and maturity by automating tasks, e.g. EXECUTE SEMANTIC CHECK WHEN SAVING MAINTAIN IMPORTANT ATTRIBUTES WHEN PLACING OBJECTS / CONNECTIONS OR WHEN SAVING Define automation in Architect and roll out to all modeling clients 23

WEB-BASED MODELING WITH ARIS for occasional modelers Rudimentary semantic check via report 100% Standard conformant BPMN modeling for regular modeling Integrated semantic checks Matrix modeling Easy automation (triggerbased reports) Roll out default templates for new models for advanced modeling Advanced automation (trigger-based reports on locked models) Modeling templates Spreadsheets in Connect Model transformation Use of fragments Scheduled models October 2017 April 2018 October 2018 25 2018 Software AG. All rights reserved. For internal use only

Mark Zuckerberg refuted a Reuters story yesterday that said Facebook would not bring Europe s General Data Protection Regulation privacy safeguards around the world. Overall I think regulations like this are very positive Zuckerberg said on a conference call with reporters today. We intend to make all the same controls available everywhere, not just in Europe. 26

Effective May 25, 2018 Affecting all organizations processing data from EU residents Privacy by design & default Report data breaches within 72h Assign Data Protection Officer Run privacy impact analysis 28 2017 Software AG. All rights reserved. For internal use only

ARIS ACCELERATORS FOR DATA PROTECTION Method extensions and filter Management reports Fact sheets Technical term model Questionnaire templates Status of documentation of processing activities, surveys, risk asessments Number of incidents 29 2018 Software AG. All rights reserved. For internal use only

ARIS FOR SAP SOLUTIONS EXTENDED SYNCHRONIZATION AND LIBRARY HANDLING Synchronisation 1 2 3 4 Creation of role-based BPMN process diagrams Synchronization of non-master diagrams from ARIS to SAP Solution Manager Occurrence copies of SAP functions as shadow symbols in E-BPMN models Support for using occurrence copies of process steps in the Process Step Library SAP Solution Manager 5 Synchronization of scoped branches Enhanced BPMN support - Extended synchronization Better usability 31 2018 Software AG. All rights reserved. For internal use only

ARIS FOR SAP SOLUTIONS SUPPORTS YOUR COMPLETE MIGRATION TO SAP S/4 HANA Legacy SAP ECC Webinar on May SAP S/4 3 rd HANA ACTIVATE Manage your Migration to SAP S/4 HANA with a Process- Discover Prepare Explore Realize Deploy Run Driven Solution Provide transparency Analyze migration impact Define & approve requirements Test & train Communicate Monitor & control powered by powered by powered by powered by powered by powered by ARIS PPM, ARIS Aware, SAP Re-Docu ARIS Design clients & Reference Content ARIS Designer clients & ARIS Process Governance ARIS Test Designer, ARIS Aware & ARIS Process Governance ARIS Connect & ARIS Process Governance ARIS Aware & ARIS PPM 32 2018 Software AG. All rights reserved.

ARIS FOR SAP SOLUTIONS KEEP TRACK ON YOUR SAP SYNCHRONIZATION PROJECTS Detailed view on your synchronization status Details on SAP functions click 33 2018 Software AG. All rights reserved. For internal use only

ARIS AWARE - NEW OUT-OF-THE-BOX USE CASES Center of Excellence Process Performance Customer Experience Enterprise Architecture Business Usage Strategy Internet of Things SAP Synchronization 34

ARIS AWARE NEW WIDGETS: LIST - RICH TEXT EDITOR - VALUE SLIDER - DATE (RANGE) FILTER LIST search and filter for list entries RICH TEXT EDITOR Individual styling of text segments Smart selection of date (range) as years, quarters, months DATA FILTER VALUE SLIDER Possible types: Range, Single, From, To 35

ARIS PROCESS MINING PROCESS CONFORMANCE CHECKING ARIS Design to-be process design Process Conformance Checking ARIS Process Mining as-is process monitoring Artificial Intelligence powered by ARIS Process Mining Process Mining 36 2018 Software AG. All rights reserved. For internal use only

ARIS PROCESS MINING: CONFORMANCE CHECK Overall process conformance rate Conformance rate over time Conformance rate per dimensions Conformance issues and root causes Conformance issues and root causes Transparency on process conformance Identify root-causes for non-compliance 37 2018 Software AG. All rights reserved. For internal use only

Process Variant Discvoery Process variants BEST PERFORMER due to lean processes Process WEAK POINTS identified in behavioral pattern 38

AI-DRIVEN PROCESS MINING PROCESS DATA Prediction Model PMML PATTERNS ROOT CAUSES WEAK POINTS EXPLANATIONS PREDICTION Pattern: Dealer / Time / Color MACHINE LEARNING ALGORITHMS 39 2018 Software AG. All rights reserved. For internal use only

SEEING THE WORLD AS CUSTOMERS DO CUSTOMER JOURNEY MAPPING AND TOUCHPOINT ANALYSIS Process Customer touch point Distribution channel Organizational unit Risk Data input Data output 42 2018 Software AG. All rights reserved. For internal use only

SEEING THE WORLD AS CUSTOMERS DO CUSTOMER EXPERIENCE SEPARATES YOU FROM THE COMPETITION INTERNAL FOCUS Function Process Efficiency Costs EXTERNAL FOCUS Touch Point Touch Touch Touch Point Point Point Touch Point Journey Customer Experience Differentiation New customer touchpoints are appearing at breakneck speed 43 2018 Software AG. All rights reserved. For internal use only

CUSTOMER JOURNEY ANALYTICS (CJA) Acting AS-IS Visualizing Connecting TO-BE Customer Journey Mapping Gathering Journey Analytics Collecting data from channels like web, apps, physical stores etc TOUCHPOINTS 46 2018 Software AG. All rights reserved. For internal use only