Fourth Caribbean Regional Ministerial Consultation & High Level Workshop Strategies For E-GovernmentE Bridging The Digital Divide James Corbin Cable and Wireless (West Indies) Ltd 1
The Digital Divide Macro Level - North/South Does government have the ability to go online Micro Within the country Can Citizens and businesses go online 2
E-government The transformation of public sector internal and external relationships through Internet enabled operations, information technology (IT) and communication to optimize government service delivery, constituency participation and governance Gartner The vision To move from a Ministry Centric mode to a Customer Centric Mode 3
e-government requires a specific set of building blocks Vision: What you will be Strategy: How you will achieve the vision Power of the Internet Program Management: Coordinating the efforts Policy and Best Practice: Effecting needed change Outcome Management: Keeping focused on the results Project Project Project Project Project Operational Integration: making it functionally work Technical Integration: Making it all technically work Hardware Software Applications Processes Impact on the Citizen Impact on the Economy Communications and Networks 4
Building egovernment egovernment G2C G2B G2E G2G Trust- Privacy & Security Technology & Communications Infrastructure 5
Integrated Infrastructure Ministry A Ministry C Wide Area Network Ministry B Ministry D = 6
7 ST. Lucia ATM Network
Process reduced from 42 days to 2 days Desktop #1 Desktop #2 Desktop #3 Desktop #4 Existing Desktop #5 Existing Desktop #6 Existing Desktop #7 Existing Desktop #8 ISDN BRI Ministry of Foreign Affairs ISDN BRI Ministry of Finance and Economic Affairs ISDN BRI Ministry of Industry Commerce and Business Development Ministry of Tourism Attorney General's Chambers Barbados Investment Development Corporation Barbados Tourism Authority Fileserver (PDC), Tunnel Server Laser printer Notes/Domino Server Barbados Tourism Investment Corporation Central Bank of Barbados FIREWALL Internet Service Provider ISDN BRI Shiva Access Switch EEPSI INTRANET MITB LAN ISDN PRI Analog Phone line PSTN ISDN Corporate Registry Customs Department Immigration Department Inland Revenue Department CORE PLUS EEPSI analog modem Home computer Supervisor of Insurance Town and Country Planning 8
9 E-commerce
POS payments with credit cards Merchant Shop POS Terminal Third Party Processor Bank Visa Master Card 10
Accepting credit cards on the Internet Web Site Payment Gateway Third Party Processor Bank Visa Master Card 11
The Digital Divide within the Country Education is the hinge on which development lies All Caribbean governments have a computer in schools program Kiosks in Post offices in Jamaica Cyber Cafes Errol Hewitt 12
Edutech Cost US$234M Barbados Govt - 45% IADB - 40% CDB - 15% 13
Objectives Prepare students who are creative, numerate, literate, well- trained and readily re-trainable trainable at any point in their development; Ensure that all students understand the necessity of being able to live and work harmoniously with other persons in their environment; Increase ncrease the efficacy of the teaching/learning process by encouraging teachers to shift to child-centred centred and more collaborative forms of learning in their classrooms; and Ensure that all children leave school with the basic skills and abilities that are required to participate productively in the skill and information-intensive intensive job market 14
The Technology High speed access to each school Multi media centres in class rooms Laptops & PC s in Staff rooms Computer labs in schools One lab for schools with less than 500 pupils Two labs for schools with more than 500 pupils Each secondary school has specialist subject room outfitted with computers Education management information system Academic software Standard software 15
The Technology NetSchool Project Rugged laptops Connected to network via infra red Students take Laptops home Family can use them Education ISP All schools connect to Internet Content filtered 16
Teacher Training Technology Mastery Knowledge and skills to use technology effectively Teaching Methodology Successfully use various teaching methodologies Effectively integrate technology into their work 17
Monitoring of the programme Education Evaluation Centre (UWI Cave Hill) Monitor reform activities in schools with Parents, teachers and the public Teacher training for technology Evaluate intended and unintended effects of programme on students, teachers, school Managers and Ministry of Education personnel 18
Junior Cyber Club Age up to 18 Email News Surf Internet with restrictions Games Space to design individual web site Discounts at stores 19
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Conclusion Technology exists to implement systems with similar functionality to those in developed countries The Edutech model can be a vehicle for fast tracking development of an e-literate e society Computer labs not used at night can be used for fast tracking internet penetration 21