State: Original. July 2015 June Status: Planned. State: Original. July 2015 June 2018

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1 GOAL 4: Infrastructure: Provide a high-performance infrastructure that takes advantage of innovative technologies that can reduce costs, promote ready access, and improve communication and collaboration between and among all stakeholders. OBJECTIVE 4.1: Provide access to all e-learning technologies through ubiquitous broadband resources available 24/7 for all users. Strategies State/ Timeline: Person(s) 4.1.1: Operate a telecommunication telephone, cellular and messaging system throughout the district to improve communication and provide immediate access to information to support administrative and support service requirements. District Superintendent All stakeholders have appropriate communication tools including IP phone, voice mail, and cell LRPT Correlates: I01, I05, I06, I07, I08, I : Provide communication technologies as required to support the needs of the classroom for collaboration, student intervention and teaching and learning. VOIP available in all existing and new KISD campuses/sites Teacher extensions and phone allocation lists. LRPT Correlates: I01, I05, I08, TL08, TL15 Make long distance more readily available to teachers at campuses Add chat feature to all employee devices

2 4.1.3: Provide telecommunication services required to maintain a safe and orderly school environment and support emergency services system including but not limited to fire alarm systems, intrusion alarms, Impact Weather, e911 calling, VoIP emergency connections and POTS lines. LRPT Correlates: I01, LAS02, LAS09, LAS14 Application list User satisfaction surveys Emergency Response Guidelines Storm Watcher/Impact Weather ENS-Emergency Notification System Interlocal agreement with Ft. Bend County for a Public Information Emergency Response Center Operational Public Information Emergency Response (PIER) technology tool Current subscription to the Department of Homeland Security s Government Emergency Telecommunications Service/Wireless Priority Service (GETS/WPS) for police and security personnel Continue to optimize and as necessary, expand Internet bandwidth to support BYOD LRPT Correlates: I01, I02, I03, I05, I06, I07, I08, I09 KPI/Metric OBJECTIVE 4.2: Provide and manage just-in-time technical assistance to support teaching and learning. Strategies State/ Timeline: Person(s) 4.2.1: Employ personnel required to maintain and operate the communications technology, including telephones, cellular and messaging systems, within the district. LRPT Correlates: I01, I05, I08, I09 Performance reports for various communication systems Staffing list, org chart 1

3 4.2.2: a.) Monitor and manage Internet access and provide additional bandwidth and access points when needed in support of applications and services for operations, teaching and learning. b.) Increase resiliency to provide mission critical services Bandwidth utilization monitoring and reports Increase in up time LRPT Correlates: I01, I02, I03, I05, I06, I08, I : Operate and support advanced copy and printing capacity to improve response and service options in the most cost-effective and efficient manner. LRPT Correlates: I01, I05, I07 Service offering report with cost Plan to increase use of print shop for large orders included as part of District & campus improvement plans Number of machines per building 4.2.4: Provide a response system that promotes a high quality of service by leveraging technology and personnel with a help desk, appropriate number of system administrators, and technicians. LRPT Correlates: I01, I02, IN03, I04, I05, I07, I08, I09 Project Satisfaction surveys Call Sheets Key Performance Indicators (KPI) and Metrics Reports Number of tickets with timelines 4.2.5: Monitor and manage a self-service system through which campus and departmental staff can enter and track requests for assistance with issues, needs, training, and questions related to technology equipment, applications, and user access. KPI and Metrics Reports TSC Tracking system LRPT Correlates: I01, I04, I05, I : Evaluate, modify and expand the district, campus, teacher, and departmental websites to meet the current and future expanding needs of students, staff, parents and community. Chief Academic Web pages updated User logs Reports of annual campus trainings LRPT Correlates: I03, I05, LAS01, LAS02, TL09, TL12, TL15, TL16 2

4 4.2.7: Support labor scheduling software (Aesop) to auto-generate substitute work requests. LRPT Correlates: I01, I05, I09, LAS02 Asst. Supt. Human Resources Aesop reports OBJECTIVE 4.3: Provide appropriately configured technology and processes which will promote student and staff safety and accountability, increase cyber security and prepare for disaster recovery. Strategies State/ Timeline: Person(s) 4.3.1: Operate and maintain effective video surveillance systems at each campus and at other District facilities not attached to campuses such as Support, Athletics, and CTE facilities. Surveillance system acceptance and system survey evaluation LRPT Correlates: I01, I05, LAS01, LAS : Expand ID Tracking and Visitor Check-in systems at each campus, the ESC and as applicable, other District complexes. LRPT Correlates: I01, I05, LAS01, LAS02 Visitor log from campuses from System Training for campus & department personnel operating the check-in systems 4.3.3: Expand employee and student tracking through the use of Katy ISD issued ID Badges. LRPT Correlates: I01, I05, LAS01, LAS02 Student and Staff ID Badges Key card access at all facilities Scanning of badges for student and staff activities 4.3.4: Manage security applications at KISD Police Department and maintain required devices thereby supporting a safe and secure learning environment for all Katy ISD students and staff. Safe and secure classrooms and documented security procedures LRPT Correlates: I01, I05, LAS01, LAS02 3

5 4.3.5: Improve support and reliability of communication devices during emergency situations. LRPT Correlates: I01, I05, I07, LAS01, LAS02 UPS systems installed, POTS lines identified, back-up power installed SRST Units installed Functional two-way radio frequency systems/devices Access to GETS/WPS Employee Mobile Phone Database on Katynet available to appropriate personnel 4.3.6: Expand the District s Disaster Recovery Plan to include all technology-related systems in plans for the preparation for, response during and recovery from natural or human-made disasters. Disaster Recovery Plan LRPT Correlates:I01, I02, IN03, I05, I07, I : Increase cyber security in the district through the use of monitoring tools, scanning capabilities, increased security policies and procedures, and user awareness training. LRPT Correlates: I01, I05 Assistant Superintendent for Legal, Governance and Special Programs Password reset process Technology Access Committee agendas Implementation of best practices and standards Interlocal Agreement with Houston Metro Internet Crimes Against Children Task Force 4.3.8: Monitor and maintain the integrity and security of student and staff data. LRPT Correlates: I01, I05 Properly configured firewall Password reset schedule Security Devices & Policies Properly configured training environment with unrecognizable student/contact data for training 4

6 4.3.9: Improve the district s Incident Command Structure to comply with National Incident Management System (N.I.M.S.) N.I.M.S. Certifications P.I.E.R. (Public Information Emergency Response) Center LRPT Correlates: I03, I05, I : Improve the disaster recovery communication capabilities within the district. LRPT Correlates: I02, I03, I05, I08 Disaster Recovery Plan KISD Policies and Procedures Communication Support Systems and Devices OBJECTIVE 4.4: Employ systems that maximize efficient use of technology and infrastructure by all students and staff. Strategies State/ Timeline: Person(s) 4.4.1: Utilize appropriate technology staff to promote successful implementation of technology projects and to provide the highest quality product and service at the most cost effective price. Project Satisfaction surveys and timelines from Technology Trainers, Technology Project Managers and Coordinators LRPT Correlates: I01, I07, I08, LAS01, LAS02, LAS04, LAS08, LAS09, LAS13, LAS14, LAS : Explore opportunities for conservation of resources through power management, virtual devices and other Green initiatives Decreased printing costs by campuses/ departments Annual printing reports LRPT Correlates: I07, LAS01 Internet/ Intranet usage metrics Decreased power usage 4.4.3: Employ highly qualified Network and Application Service managers and staff to provide a continual, consistent, high level of service. LRPT Correlates: I01, I02, I03, I05, I07, I08, I09 Service Level Agreements (SLAs) Job descriptions KPI and Metrics Reports 5

7 4.4.4: Install, utilize and maintain Network Systems Management and monitoring tools to provide network, desktop and server inventory, analysis, monitoring and management for proactive needs evaluation, problem resolution, and service of all technology within the district. Network Management Report and service logs KPI and Metrics Reports LRPT Correlates: I01, I02, I07, I : Install and utilize Network Security and monitoring tools to advance network security, access control, CIPA compliance, network mitigation, response and recovery process to ensure consistent and reliable network operations. Service logs Monitoring and security report KPI and Metrics Reports LRPT Correlates: I01, I02, LAS04, LAS : Provide extended cyclical support for network maintenance, operations and training. LRPT Correlates: I01, I02, I07 Timesheets Service logs and Surveys Training reports 4.4.7: Support a timekeeping system (Kronos) for teachers, campus and district support staff; and integrate within the ERP system. LRPT Correlates: I01, I02, I03, I05, I08, LAS02 ERP System Employee time and attendance data Mobile functionality in KRONOS 4.4.8: Investigate and increase mobile data access for first responders, maintenance and technology workers, and other district personnel as deemed appropriate. Mobile devices in place Geographically linked data LRPT Correlates: I01, I02, I Provide remote cloud based access to all critical Katy ISD applications. CIO MyKaty Cloud Dashboard in place Usage Reports 6

8 OBJECTIVE 4.5: Maintain an obsolescence protocol for maintenance and updating of computers, network and other technology related equipment and infrastructure. Strategies State/ Timeline: Person(s) 4.5.1: Implement the established Recommended Lifecycle for Technology Equipment Standard to refresh existing equipment and to introduce new technology. LRPT Correlates: I01, I02, I04, I05, I07, I09, LAS02, LAS15 Campus Retrofits completed per timelines in retrofit calendar Retrofits of other District facilities completed as required by retrofit timelines 4.5.2: Upgrade district servers based on the established Recommended Lifecycle for Technology Equipment Standard Updated servers I09, LAS02, LAS : Employ cost-effective solutions for increasing the server infrastructure to support users and applications at the appropriate level of data security, redundancy and access. Invoices I09, LAS02, LAS : Update network infrastructure, including retrofitting of UPS, routers and switches in the closets and in the data center. LRPT Correlates: I01, I02, I03, I05, I06, I07 Expansion of network infrastructure to accommodate the District's needs for additional data storage capabilities Equipment invoices 4.5.5: Increase and maintain video distribution capabilities through implementation and support of the Vbrick video system. LRPT Correlates: I01, I02, I03, I05 Equipment invoices Vbrick video system configured and operational district-wide 4.5.6: Expand and maintain VoIP infrastructure and functionality LRPT Correlates: I01, I02, I05 Telephone service logs New functionality tested and implemented KPI and Metrics Reports 7

9 4.5.7: Update district wireless infrastructure and wireless security standards LRPT Correlates: I01, I02, I03, I05 Equipment invoices 4.5.8: Install and maintain all technology required at new construction facilities including network equipment, access equipment, network infrastructure, applications and the like. Equipment invoices Facility acceptance LRPT Correlates: I01, I02, I04, I05, I07, I09, LAS02, LAS : Operate and expand storage area network capacity to accommodate growing District capacity needs. LRPT Correlates: I01, I02, I05, I08, I09 Expansion of District storage area to accommodate growing needs for additional data storage capabilities Equipment invoices : Upgrade, monitor and manage the local area networks access switches to provide the necessary bandwidth and service levels required for application and service delivery. Purchase orders Network performance reports I : Upgrade and maintain the Campus Main Communication (MDF) Closets with air conditioning units to extend the life of network electronics and obtain consistent service from equipment maintenance. Report on air temperature levels within MDF closets. I : Upgrade and maintain the physical cable system between the Campuses Main Communication (MDF) closet and the Intermediate Communication (IDF) closets with appropriate current standard to provide consistent, reliable backbone and access bandwidth in the campus Local Area Networks. Test result documentation on cable installation. I08 8

10 4.5.13: Plan and budget for emergency technology repair, cable adds/moves/changes and maintenance supplies. Report on Emergency Service Orders and Add/Move/ Change Request. I : Perform periodic external audits of network security. LRPT Correlates: I01, I05, Results of audits Retrofit campuses based on Minimum Retrofit Standard for the Digital Campus. LRPT Correlates: I01, I05, I07, I09 Campus surveys Completed PO s OBJECTIVE 4.6: Leverage enterprise architecture standards to improve information technology efficiency, effectiveness and quality. Strategies State/ Timeline: Person(s) 4.6.1: Expand Application Virtualization Environment, where applicable LRPT Correlates: I01, I05, I07, I09 Number of Virtual Apps Performance on Enterprise production systems 4.6.2: Move targeted services to the cloud or hosted solutions where cost savings or service increases can be realized I09 Number of Cloud Based Apps 4.6.3: Maintain BYOD WiFi reporting that provides a granular view of campus specific data and adjust accordingly. I09 BYOD usage data by campuses 4.6.4: Streamline start of school process for Network Engineering, Systems Engineering and Desktop Services Help Desk metrics LRPT Correlates: I03, I05, I07, I09 9

11 4.6.5: Maintain and update mobile device cart configuration to improve usability and dependability. Campus feedback on usage LRPT Correlates: I03, I05, I07, I : Implement and maintain solution for Emergency Management communication procedures LRPT Correlates: I01, I05, I07, I08, I09 Integrated security communication system in place WiFi integration with AD security credentials, including guest. CIO WiFi/AD security in place OBJECTIVE 4.7: Improve the delivery of Technology Operations products and services to meet District business objectives and differentiate Katy ISD from other education institutions for Technology Strategies State/ Timeline: Person(s) 4.7.1: Decrease Lenovo warranty work and SMART Board downtime LRPT Correlates: I01, I05, I09 KPI / Metric Repair percentages Help desk ticket statistics (model, age, device) 4.7.2: Decrease time to resolution on all reported service requests LRPT Correlates: I01, I05, I09 KPI / Metric Resolution times 4.7.3: Implement real-time resolution process for qualified service requests LRPT Correlates: I01, I05, I09 KPI / Metric 1 st call/contact resolution statistics 4.7.4: Improve efficiency shipment, inventory and asset management process and procedures LRPT Correlates: I01, I05, I09 Warehouse, Fixed Assets KPI / Metric Measure duration of time for order entry to asset tagging Improve customer satisfaction with service delivery In-call rate satisfaction survey at the end of each real-time service request (1-5 scale, complete verbally) 10