Presentation outline Water Operators partnerships-a case of three East African Water utilities Jane Mumbi NAIROBI CITY WATER AND SEWERAGE COMPANY, KENYA Introduction Definition of a WOP Description of the East Africa Water operator partnership General information of the utilities Description of the Partnership activities Challenges, lessons learnt and way forward Introduction The most effective means of consistently ensuring the safety of a drinking water supply is through the use of a comprehensive risk assessment and risk management approach that encompasses all steps in water supply from catchment to consumer. These approaches are referred to as Water Safety plans. The WHO guidelines for Drinking Water Quality (3 rd edition, 2004) covers the principles of WSP approach. Places emphasis on ensuring processes used to produce safe water are controlled and function in such a way that hazards are excluded or removed from the water before it is delivered to the consumer. Benefits of adopting WSP approach WSP represent an approach that demonstrates to the public, health bodies and regulators that the water supplier is applying best practice to secure water safety A more consistent water quality and safety through quality assurance systems Avoidance of limitations associated with relying on end of product testing Water safety plans form a basis for improvements in asset management Main steps of developing a WSP Preliminary actions System assessment Operational monitoring Management and communication Feedback and Improvement Top Management Commitment Assemble the WSP team Describe the water supply system Identify Hazards, hazardous events and assess risks Determine and validate control measures Develop and implement an improvement plan Define monitoring of control measures Verify the effectiveness of WSP Prepare management procedures Develop supporting programs Plan and carry our Periodic Review Revise WSP following an incident Definition of a Water Operators Partnership(WOP) A WOP is any form of simple or structured partnership between two or more water operators with the purpose of providing professional support for capacity building based on mutual trust. It is results oriented according to agreed plans and NOT based on profit principles. It is also based on good governance principles (integrity, accountability and transparency). 1
Characteristics of WOP Type of WOP Informal Formal Type of interaction Terms Supporting documents Phone Meetings Study visits Non Letter Simple agreement in writing Non Agenda Workshops Training programs On job training Internship Technology demonstration Agreed in writing MOU Programme Task specification Definition of objectives Inputs &outputs Budgets Work plan A distinctive characteristic of the WOP mechanism compared to other forms of external support is that of the mentor operator (organization with demonstrable experience and expertise). He assumes a coaching role in the partnership. WOP. Description of the East Africa Water operator partnership PARTNERS Nairobi Water and Sewerage Company,. Mombasa Water and Sewerage Company,. Moshi Urban Water and Sewerage Authority, Tanzania. FACILITATOR: International Water Association. Duration of the Partnership :18 months. Commencing on March 2011 Outcomes of the partnership produce a fully-developed WSP. an upgrade / improvement plan as part of the WSP. taking practical and demonstrable steps to begin implementing the WSP. ROLES, RESPONSIBILITIES AND PROPOSED ACTIVITIES Each of the Partners was to designate an individual to be a focal point for this Partnership. The focal point would be the: main point of contact To ensure that each Partner is fully cooperative and committed to participating in the activities and cooperating with each-other. IWA was to appoint a focal point who would support the coordination of all activities under the Partnership. Financial support IWA would provide facilitation support and targeted financial assistance through grants to support: Travel to participate in key meetings and / or events. This financial assistance would cover travel and accommodation only (in compliance with IWA travel policy). A maximum of one participant from each Partner to attend a WSP training event organised through a recommended training institute. Site Visits All Partners agreed to host sitevisits at least once throughout the duration of the Partnership at an agreed time and to last approx 3 days Purpose of the site visits To support the continuing development and review of respective WSPs Trouble shoot Plan ahead. Site-visits were to be used to demonstrate operational aspects of WSP implementation. 2
Site visits Technical visit- Moshi MDs meetings To enhance management commitment to implementation of the WOP, the three Managing Directors of the partners held meetings on a quarterly basis before the teams technical visits. A total of 3 NO. one day meetings were held before the technical site visits. Themainpurposeofthemeetingswasto foster commitment of the WOP. During the meetings the MD s were briefed on the progress of WSPs for the three utilities General information of the utilities MOSHI WATER NAIROBI WATER MOMBASA WATER LOCATION Highland Town of Capital City of Coastal City in Tanzania AREA (km 2 ) 58 695 230 POPULATION 178,600 3,500,000( night) 950,000 6,000,000(day) Water Demand 33,020 650,000 180,000 Production 25, 500 520,000 50,000 Type of sources Springs and boreholes Rivers Boreholes Springs boreholes Method of water treatment Chlorination Coagulation Flocculation Filtration Disinfection Chlorination Non revenue water Length of Water Pipes (km) Population served Sewerage Capacity Population Served Length of sewer network (km) Effluent standards met MOSHI WATER NAIROBI WATER MOMBASA WATER 30% 42% 40% 344 2600 885 98% 77% 70% 4,500 152,000 21,600 44% 40% 30% 50 743 50.82 100% 65% 45% On site sanitation -Population served COMMERCIAL Total no of Connection Total no. of active connections Domestic Industrial Commercial MOSHI WATER NAIROBI WATER MOMBASA WATER 56% 60% 70% 18603 273,895 64,278 17392 230,000 34,297 16738 257,007 32,538 15 1290 485 1850 11,272 1,274 Meter reading efficiency (%) Billing Efficiency (%) Revenue collection Efficiency (%) HUMAN RESOURCE 92 72.6 95 93.9 58 60 84 91.6 90 Total no of Staff 138 2088 423 No of Staff per Active: 10.2 1000 connections All accounts: 8.5 Certification to ISO 9001: 2008 8.1 7.6 7 13 Yes Yes In progress 3
Description of the Partnership activities March GWOPA Cape Town, Signed Partnership agreement 2011 Congress South Africa May 2011 WSP Regional Workshop Plan of work for Partnership July 12-13 Site Visit 1 Moshi, Review of progress of WSP per utility 2011 Tanzania Site visits Septembe r 5-9 2011 December 2011 WSP Training Seminar Developed action plan NRW recognized as a major challenge Training of WSP recommended About 20 no. trained from the three utilities WSP QA N/A Completed assessments sent to IWA 25 th - 27 th Januar y 2012 2 nd 4 th May 2012 Site Visit 2 Site Visit 3 Mombasa, Presentations of draft WSP and QA tool. Action plan developed to fill in the gaps for WSP Site visit to Baricho water works Awareness of the team had increased Key issues discussed; a) Minimal involvement stakeholders is minimal in all the utilities. b) Lack of external auditors for WSP c) Mombasa water does not have a Quality Management. They are in the process of documenting procedures. d) Need for internal training and getting champions for WSP was emphasized. Immediate next steps arising from site visit: a) Nominate WSP Auditors from the utilities a) Training Each utility would get WSP champions from every department Schedule a training once a quarter for departmental heads and other staff Training on preventive maintenance- Training institutions will be approached to organize for customized training program c) Bench marking Each Utility would send representatives to the Water Safety conference to be held in kampala in Nov 2012 Involvement of other utilities in the WOP should hold on until the three utilities have successfully implemented their WSPs Septemb er 2012 Novembe r 2012 d) Standardized WSP reporting form; Teams from the three utilities were tasked to come up with a standardized reporting forms A team was tasked to develop a brochure on WSP WSP QA N/A Completed assessments IWA-WHO Kampala, Water Safety Uganda Conference Final partnership report Lesson learnt Top management commitment is key to the success of the partnership Synergy between the parties led to the successful implementation of the activities agreed upon Technical visits were very useful and provided a platform for bench marking and knowledge sharing The WSP teams must be committed, knowledgeable and must have adequate information about the water supply system Monitoring the activities of the WOP will foster its success Challenges Inadequate standard operating procedures and incident procedures UseoftheQAtoolis subjective Ensuring commitment to the WOP Measuring extent of implementation of WSP External auditing of the WSP not done Huge resources required to fund the improvement plans How to ensure continuity 4
Looking forward WSP implementation should be enhanced in the three utilities NEED: Identify specific areas for assistance within the partnership.e.gdocumenting SOPs, Emergency response procedures Performance monitoring and auditing-engagement of ISO Auditors to monitor implementation ISO 22000 certification Quarterly site visits to the utilities to audit implementation of WSP-An action plan to be developed during the water safety conference at kampala Source for funding for implementation of WSP Annual review of the WSP Looking forward Lobby for the Water operators partnership to continue for a further period of 2 yrs during which the implementation process will be monitored. Involving stakeholders Benchmarking IWA registration for the utilities Continuous and internal and external WSP training Developing critical mass /champions for WSP Partner with other utilities in the region Appreciation IWA, WOP team ASANTENI THANK YOU 5