One of SE s most powerful features is its reporting capabilities and the variety of options offered

Reporting Insights One of SE s most powerful features is its reporting capabilities and the variety of options offered Reports arsenal was created to provide shop managers with some much needed business clarity and direction when making important decisions Goal today: Taking a closer look at these important tools and bringing some new gems to light 1 1

Reporting Insights Number of reports available in SE may seem overwhelming What you should know: Relax - no one uses them all! Explore and find your favorites You cannot hurt the system by running a report Reports can be run while others perform typical business functions on any other workstation 2 2

Summary vs. Detail (vs. History) Often it s a Question of Detail Level Summary = Quick View [snapshot] Detail = Depth of Data How much do you want? 3 3

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Report Strategy Developing a reports strategy is simply deciding which reports are most valuable and with what frequency you should run them 6 6

Reports - Daily Daily - decide which reports make sense to run on a daily basis; likely include some or all of these: Posted Orders, Sales/Receipts Summary, Invoice Profit Summary, Posted Orders Detail & Business Summary report Well, how did we do today? 7 7

Reports - Weekly Decide what information is useful on weekly basis: Service Writer (performance) Tech Commissions Materials Used Outside purchases plus Inventory List items Low Inventory by Part Number (or Vendor) Non-Stock Parts Purchased 8 8

Reports - Monthly Decide which information is useful on monthly basis: Balances Due Report Balance Due Statements Cash Receipts By Payment Type NSF Check, Late Fees Category Profit Summary Hazardous Materials Shop Supplies Inventory Price Deviation (from Matrix) Manual Quantity Updates Keeping an eye on inventory levels 9 9

10 10 Reports - Quarterly Reports for quarterly reporting basis: Business Summary (the big picture 30,000 feet) Other reports date-ranged to capture a quarter s data Revenue By GL Code Tire Disposal Fee Tire Tax Other quarterly basis reporting requirements

Reports - Annual 11 11 Reports for analyzing business on annual basis: Yearly totals from Business Summary (date Ranged) Any other reports date-ranged to capture a year s worth of figures

12 12 Manager SE Reports - Choices for Your Business Numbers Accounts Receivable x 3 Balance Due Statement x 5 Cash Receipts x 4 Daily Posted Charges Deleted Orders / Deleted Payments Invoice Profit Summary Posted Orders x 10 Sales Receipt Summary x 5 Technician Commission / Hours / Pay Etc

Invoice Profit Summary 13 13 Provides summary of Cost and Sale amounts for Parts, Labor, Sublet Report, Overhead, and Misc. expense Profit ($ / %) is also provided for each invoice By clearly displaying such critical information as the shop s current profit margins, profit percent and total profit, this report answers the basic question: How well is my shop making it - orders like this? Clear indication whether your shop is trending in the right direction writing invoices like these, or if you might need to make some necessary adjustments Provides what did it cost & what did we sell if for snapshot

14 14 Category Profit Summary Segment your business for closer scrutiny SE includes a default set of categories You may add your own Your business; by types of work performed Report can include <All> or a specific category See report sample [next page]

15 15 Activity recorded for a range of time where users can identify trends

16 16 Manager SE Reports - How often you re doing something: Canned Job Usage Coupon Utilization Materials Used (Detail / Summary / Missing Vendor) Shop Supplies / HazMat Schedule / WIP Screen Tech Assignments Referral reports: Where additional business comes from Friend (existing customer) Marketing (In database - CRM, website, FB) Source (Invoice created - CRM, website, FB)

Business Summary 17 17 Provides a single, concise report of key performance indicators for your shop including: Gross Sales, Average $ per RO, Total R.O.s, Parts & Labor Sales, Parts/Labor Ratio, Technicians Labor to Gross Sales Ratio This report is often used by managers to determine the efficiency of their service technicians Are they billing accurately? Nice report to quickly see the dollars being billed out versus being taken in over a specified time period

18 18 Manager SE Reports - Stocked + non-stocked materials activity Current Inventory Inventory / Sales History Inventory Part Sales Inventory Price Deviation Inventory Worksheets x 4 Zero Stocking Level Stocking Level Above Zero Purchase Orders Open Closed Back Ordered Outstanding

19 19 Manager SE Inventory Reports Reports Answers Questions: Which parts What Did We Buy How many How Long Are We Really How Much Can I See How Fast What Are We Doing Who Bought Which Vendor Get a copy from the back table

20 20 Manager SE Reports - Customers & Vehicles Customer Activity Customer Last In by Date or by Name Customer Phone List Customer & Vehicle Summary Customer email by Last Name Customer List By Company / Cust # / Last Name/ Sales / etc. Vehicle Report By Year (w/ or w/o Makes)

21 21 Manager SE Reports - Followup Letters & Postcards Everyone starts with default set provided Postcards for brief messages Thank you / Reminders / Inspections / Miss You, etc. Letters for more detailed communications Recommendations How Did We Do? [feedback on service visit] *MM Create Data Export File We ll talk about this shortly

Common Report Questions There are a few reports that shop managers sometimes question, regarding accuracy of numbers displayed It appears that one report is generating different numbers than a similar report that may share consistent column headers, etc.; rest assured the figures are accurate! To help illustrate the issues, we ve included the usual questions and samples of the actual reports Most common report differences explained on the Why Don t Reports Figures match document Get a copy from the back table if you have report questions 22 22 22

23 23 To view or download a copy, go to http://mitchell1.com/support/manager-se/documents

Outputs: Reports / Printers 24 24 Print Preview includes Export options for rendered data: