Cuscapi Business Updates February 2014
Forward Looking Statements Forward Looking Statements This presentation and the following discussion may contain forward looking statements by Cuscapi Berhad that reflect management s current expectation, beliefs, hopes, intentions or strategies regarding the future and assumptions in light of currently available information. These statements are subject to a number of risks and uncertainties that could cause actual results, performance or achievements to differ materially from those discussed in the forward looking statements. Such statements are not and should not be construed as a representation as to the future performance or achievements of Cuscapi Berhad and Cuscapi Berhad assumes no obligation to update any such statements. 2
Introduction Company Background Asia s Leading F&B Management System Provider Kuala Lumpur Singapore Bangkok Jakarta Manila Beijing Shanghai Suzhou Guangzhou Market Presence Aggressive expansion plans with: 9 Direct Offices in South East Asia and China, 5 established in 2011 alone 21 Partners across 9 countries Established in1978, listed on ACE since 2003; Transfer to Main Board on September 2013. Have supported more than 20,000 outlets across Asia and Middle East 350 Human Resources 9 % Customer Profile Established multi-year relationships with: Operators of Top 50 Global Restaurant Brands in South East Asia, China and Middle East Operators of Leading Regional Restaurant Brands
Cuscapi Consumer Ecosystem Extending Beyond the Enterprise We are evolving our products and services to realize our vision of helping our clients develop deeper, more successful and more meaningful relationships with their customers Enterprise Centric Consumer Centric B2B Rich Functionality Efficiency Cost Effectiveness Vendor Relationship Product Transformation B2BC Intuitive Engaging Experience Revenue Enhancement Partnership Forging New Relationships Page 4
Cuscapi Consumer Ecosystem Extending Beyond the Enterprise Cuscapi Consumer Ecosystem creates the bridge for our clients to reach out to their customers, with seamless integration to 3 rd Party service providers. Cuscapi Consumer Ecosystem REV QuickREV Consumers Carina Restaurants Anjua CODS Devices Call Centre External Service Providers Page 5
Market Presence - Strong Presence in high growth regions in China and ASIA Pacific Direct Offices Kuala Lumpur (HQ) Singapore Beijing Suzhou (R&D) Shanghai Guangzhou Bangkok Jakarta Manila Partner Network New Direct Offices in 2014 Mumbai, India Manama, Bahrain North Asia China Japan Korea Middle East Syria Bahrain Kuwait Saudi Arabia 9 % Central Asia Pakistan South Asia India South East Asia Malaysia Singapore Philippines Indonesia Thailand Brunei Vietnam Cambodia
Major Customers MARKET LEADERS Established global players with worldwide presence ASIAN CHAMPIONS Fast growing regional players with strong regional presence in Asia and Middle East LOCAL SUCCESSES Successful local chains with aspiration for regional growth
Key Competitors - Cuscapi is position as a Pan Asian Total Solution Provider TRADITIONAL INCUMBENTS REGIONAL CHALLENGERS LOCAL COMPETITORS Traditional restaurant management system provider with strong global presence Regional restaurant management system provider encroaching into the market share of traditional incumbents Local restaurant management system provider with limited or no presence outside country of origin Micros has acquired Torex NCR has acquired Radiant
Growth Strategy - Building a recurring high growth business 70.0 60.0 50.0 2005 2007 Early growth after IPO (in millions) 2008 2009 Weathering Financial Crisis Steady Growth Dominant in Malaysia Market Product Enhancement 2010-2012 Regional Expansion Beyond 2013 High Growth Stage 1. Growing international markets 2. Developing innovative products 40.0 30.0 Revenue PAT 20.0 10.0-2006 2007 2008 2009 2010 2011 2012 Est Last 5 years CAGR - 14.1 % Next 3 Years CAGR- >30%
Developing Innovative Products - Providing recurring subscription revenue model
Growth Strategy : 2014 to 2016 STRATEGY #2: DRIVING BUSINESS VALUES THROUGH PRODUCT INNOVATION 2013 2014-2016 Services Installation Services Hardware Support & Maintenance Application Support and Project Management HARDWARE SOFTWARE Hardware Software Outsourcing Cuscapi OEM POS Terminal Delivery Call Centre Services Support Command Center Revenue Growth Customer Loyalty Cost Reduction Call Center MANAGED SERVICES- SUBSCRIPTIONS, REV TABLETS, CALL CENTER DELIVER SERVICES
Introducing our new branding for the Interactive Tablet NEW ORDERING EXPERIENCE (ENGAGE) SELF SERVICE ORDERING (EMPOWER) IN-STORE PROMOTIONS (ENRICH) Page 12
REV Product Highlights A custom designed device with restaurant friendly features. Customer Call Service Comfortable ergonomics Free standing design Robust with water, dust and drop protection Waiter free operations
REV Product Highlights Comprehensive capabilities enabling end-to-end operations. Intuitive Self Ordering POS & Kitchen Integration Engaging and Informative Enriching experiences Promotions and Rewards Configurable and Flexible Menus
Potential Market Size Existing customers stores Quick Service Table Service Total 12,000 8,000 20,000 Annual Store Growth 600 400 1,000 No of Stores in 2015 13,800 9,200 23,000 Assume REV adoption rate - 40% 5,400 3,600 9,000 Potential Interactive Devices to be deployed (30 per store for table service; 8 for QSR) 50,000 100,000 150,000 The Interactive Tablets will also create new opportunities for the Group to penetrate other new major F&B Group
Cuscapi Growth Strategy - Next 12 months Plan To complete concurrent pilots and deployments for strategic and prominent customers / brands : Malaysia (2 strategic brands and 2 other brand) 60 stores Singapore ( 2 brands) - 50 stores Philippines ( 1 brand) - 50 stores Thailand (1 brand) 50 stores China (3 brands) - 200 stores Total 410 stores with an average of 30 tables per store Established a strong base of reference sites across the regions to grow aggressively from Year 2014 onwards
Cuscapi Growth Strategy - Challenges Building competent talents to support the rollout of the tablets within a short period Building market credibility for the interactive tablet
Cuscapi Growth Strategy - Next Innovative Solutions Development of new product for the Quick Service Restaurant Segment - Huge market to tap. Partnering with Local Banks to have direct payment via credit cards or debits cards directly via the tablet by customers directly. Cuscapi will be the aggregator. Building the new product on top of our Interactive Tablet concepts and technology Target to launch by 2 nd Half, 2014
Growing International Markets
Growth Strategy : 2014 to 2016 STRATEGY #1: DIRECT PRESENCE IN ASIA AND MIDDLE EAST South East Asia Kuala Lumpur Singapore Bangkok Jakarta Manila China Beijing Suzhou Shanghai Guangzhou 2014 2016 South East Asia Vietnam 9 % China Taiwan Hong Kong Chongqing Middle East Manama, Bahrain Abu Dhabi India Mumbai Delhi 350 Resources in 9 Regional Locations
Percentage of International Revenue / Group Revenue Cuscapi Achievement in International Market 35% 50% 30% 24% 19% 8% 3% 2006 2007 2008 2009 2010 2011 2013 This is in line with Cuscapi vision to become leading regional player in the retail and hospitality industry!
Key Highlights 5 Direct Offices in South East Asia Kuala Lumpur Singapore Bangkok Jakarta Manila 4 Direct Offices in China Beijing Suzhou Shanghai Guangzhou Partners in the Middle East & the Indian Subcontinent 2 Contact Centers, Kuala Lumpur & Manila 9 % 350+ talents and growing International market contributed 50% of Group revenue in Year 2013 International market expected to contribute 70% of Group revenue by Year 2015. China will contribute close to 35% ; Other overseas market 35%. Planned Over the next 12 months New Contact Centers to be established in Shanghai and Philipines 2 new offices in India and Middle East. China will remain one of the main growth driver for the region Looking at a potential acquisition to gain market share over the next 12 months Page 23
Corporate Updates
Cuscapi Directors and Management Substantial Shareholders Transight Systems Sdn Bhd / - 18.87% (Tan Sri Mohd Razali b. Abdul Rahman Datuk Hassan b. Che Abas) KBL Euro PB Halley Sicav Asian Funds - 8.30 % Her Chor Siong - CEO - 9.41% Wong Yoke Yung - 6.14% Dato Larry Gan - 5.89% Ang Chin Joo - 5.01% Board of Directors Dato Larry Gan Chairman Her Chor Siong - CEO Ang Chin Joo Lim Li Li Durrie Hassan (Alternate) Tai Keat Chai Management Her Chor Siong - CEO Eugene Ng - COO Liew Kok Seong - CFO Dr. John Wong - Chief Product Officer Robin Chui - Chief Technology Officer
Salient Financials Shareholders Funds RM 86.9 mill No of Ordinary Shares (10 sen) 435.0 mill Market Capitalization (Approx) RM 175 mill Turnover (FYE 2012 Audited) RM 58.9 mill Turnover (FYE 2013 Unaudited) RM 48.2 mill Net Profits (FYE 2012 Audited) RM 6.8 mill Net Profits (FYE 2013 Unaudited) (RM 3.6 mill) Gearing Nil Cash & Cash Equivalents RM 18 mill Dividends yield (Last 3 Years) 1.5 sen per share
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