Project Manager Reference: 23009 Trimdon Complex Needs Service Closing Date: 21 May 2018 Thank you for your interest in the above post, please find the specific role requirements and duties for this post detailed within this document. When completing the application form you may submit additional documentation however we cannot accept a CV as a completed application. Please note the following: Once you have submitted or posted your application form allow 10 working days after the closing date for a response. As we do not notify applicants of an unsuccessful application, if no response has been received within this time, please accept this as confirmation that your application has been unsuccessful. Unsuccessful applicants must wait 6 months before applying for a vacancy at Creative Support. Please return the completed application form to Creative Support in the enclosed Freepost envelope or to Recruitment, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS. Due to our charitable organisational status all application forms submitted without use of the Freepost envelope must be done so using the correct postage amount. Creative Support cannot accept receipt of forms which carry a surcharge due to incorrect postage amounts. Closing Date : Yours faithfully Recruitment Department All staffs are subjected to enhanced DBS checks Page 1 of 8
JOB DESCRIPTION PROJECT MANAGER Trimdon Complex Needs Service Hours: Accountable to: 37.5 hours per week to be worked flexibly according to the needs of the service. Service Manager The Role: i. You will develop and coordinate a flexible and high quality service for adults with learning disabilities/mental health needs. ii. You will supervise and manage staff, and ensure that the service meets the requirements and standards of the contract specification, commissioners, Creative Support, and other stakeholders. iii. You will provide respectful emotional and practical support to people living at the service, and enable service users to access opportunities, and to lead a meaningful and fulfilling life. iv. Collaborate with service users, families and friends, colleagues, and involved professionals to provide a consistent and coordinated service that maximises outcomes for service users. 1 Staff Management 1.1 Lead and manage staff to ensure the highest levels of performance and standards of work are achieved. 1.2 Coordinate and deploy staff resources as efficiently as possible in relation to the needs of clients and the requirements of the service. 1.3 Ensure that staff receive support, supervision and appraisal. Take appropriate supportive and corrective action to ensure that performance difficulties are addressed effectively. 1.4 Ensure that staff training and development needs are identified and met. Participate in planning and delivery of staff training and development activities. 1.5 Organise and chair team meetings. 1.6 Promote and nurture good practice and to brief staff regarding policy and practice issues. 1.7 Ensure that staff empower, build confidence, self-esteem and independence in service users. 1.8 Promote Positive Behaviour Management and competence in developing such guidelines in collaboration with service users and the multi-disciplinary team. 1.9 Organise and manage recruitment and selection of staff, under direction of the Service Manager/Director, ensuring a high level of service user participation in the selection process. 2 Care and Support Duties 2.1 Ensure that staff develop and sustain warm, trusting relationships with service users and that staff promote their self esteem, happiness and emotional health. 2.2 Ensure that staff encourage and support service users in expressing needs, views and concerns. Enable service users to make choices and decisions and to participate as fully as possible in planning and decision making processes. Page 2 of 8
2.3 Ensure that staff respect and promote the rights and entitlements of people with learning disabilities, and enable them to participate as fully as possible in their communities. Ensure that service users are offered access to sources of independent advocacy and advice. 2.4 Ensure that the service supports service users in developing socially valued lifestyles, including culturally and age appropriate experiences, building on strengths, interests and aspirations of service users. Enable people to access social, leisure, work and educational opportunities and to sustain active involvement in such activities. 2.5 Promote a warm, positive approach to the friends and families of service users. Involve families and partners in the planning of support, in accordance with service user preferences. 2.6 Ensure that service users gain independence, confidence, and competence. Achieve this through assistance, teaching, advice, role modelling, encouragement and positive feedback. 2.7 Coach staff in strategies and interventions, specified by Person Centred Plans, to support people who express frustrations and needs through challenging behaviour. Act as appropriate role model with regard to issues around authority, personal conflict and responsibility. 2.8 Ensure that service users receive advice, care and regular health checks to maintain their physical and mental wellbeing. Promote nutrition, relaxation, exercise and a healthy lifestyle. 2.9 Ensure that medication is administered and recorded as prescribed. Implement procedures for collection, storage and administration of medication within agency guidelines. Report side effects or failure to take medication to the prescribing doctor. 2.10 Ensure that emergencies are responded to promptly and appropriately within agency policy and reporting procedures. 2.11 Ensure that staff conduct and record financial transactions involving service users within agency guidelines. Ensure that service users are enabled to be as independent as possible in managing personal finances. Ensure that they obtain full benefit entitlements and are given advice and assistance regarding budgeting, payment of bills and avoidance of debt. 2.12 Promote anti discriminatory practice and provide a service that is considers the specific needs of all service users. 2.13 Ensure that the needs of service users with additional needs, including physical needs and disabilities, Autistic Spectrum Conditions, communication needs and mental health problems, are fully identified, assessed and fully responded to as appropriate. 2.14 Ensure that all service users have regularly reviewed Personal Support Plans. Monitor content, implementation and effectiveness of plans. Ensure that clients have a core team in place to support them as positively as possible. 2.15 Ensure that service users receive appropriate care and support to meet their needs, drawn from external and internal services. Ensure service users have nominated Keyworkers. 3 Project Management and Administration Duties 3.1 Be accountable for the quality of the Service and ensure that it conforms to the service specification and quality standards and expectations of commissioners and stakeholders. Page 3 of 8
3.2 Ensure effective joint working with partner agencies and achievement of agreed service objectives. Ensure that each agency performs its responsibilities and that excellent communications are maintained. 3.3 Ensure that policies and regulations pertaining to fire, environmental health, lone working, general safety and security are understood and adhered to by staff, tenants and visitors. Promote health and safety awareness. Record and investigate accidents and incidents within the Project and to take appropriate follow-up action. 3.4 Encourage customer feedback, and suggestions for improving services and promote a positive attitude to complaints. Ensure that complaints are fully investigated following Creative Support procedures and that appropriate action is carried out. Ensure that rights of service users are respected by staff. 3.5 Maintain effective administrative procedures and financial control systems in with the Service Manager / Service Director and the Finance Department. Ensure that matters pertaining to client finances are strictly managed within the parameters of Creative Support s Policy Client Financial Procedures and monitor financial arrangements and transactions, including income management. 3.6 Develop and participate in monitoring and evaluation procedures. Prepare for and contribute to formal reviews of the service. Collect and collate relevant statistical and qualitative information. Participate in evaluation of outcomes for clients. Ensure that quality assurance processes are fully implemented. 3.7 Assist the Service Manager/Director in management of the Project budget and liaise with Creative Support s Financial Controller. Ensure that Project accounting, petty cash and basic book-keeping procedures are maintained to the required standards. 3.8 Ensure that office accommodation and general working environment is kept to a high standard and that all areas are attractive, clean and well maintained. 4 Joint Working Duties 4.1 Establish and maintain good working relationships with local professionals and services. 4.2 Contribute to effective jointworking by maintaining high standards of communication and by participating in inter agency forums. 4.3 Facilitate involvement of service users, carers and representatives in managing and delivering the Service. 5 General Duties 5.1 Notify Line Manager of planned whereabouts and to submit accurate timesheets weekly. 5.2 Accept support, supervision and guidance from senior colleagues. 5.3 Identify own training needs with line manager and attend training events and courses. 5.4 Ensure that you and other staff, volunteers and students on placement comply with the following: Health and Safety policies and Equal Opportunities Policy Safeguarding of Vulnerable Adults, including immediate reporting of safeguarding concerns to the Council, the Registered Manager and the Duty/On Call Manager. Page 4 of 8
Confidentiality and data protection Health and Social Care Act 2008, including active prevention and control of infection within the capacity of the role All Creative Support policies, procedures and guidelines for best practice 5.5 Support service users with daily living skills and activities, including moving and handling. 5.6 Work flexibly to meet the needs of the service. This may include day, evening, weekend and sleep in shifts which may be split shifts. Flexibility and reliability are key factors in this role. 5.7 Any other duties as required. Page 5 of 8
PERSON SPECIFICATION PROJECT MANAGER Trimdon Complex Needs Service QUALITIES REQUIRED How Assessed or Desirable? 1 At least five years experience of providing care and support to people with learning disabilities and/or complex needs Application & Interview 2 At least two years experience of supervising staff or managing Application services for people with learning disabilities. & Interview 3 Possession of Dip SW, RMN, RNLD, NVQ IV, RMA or equivalent Application professional qualification Form 4 NVQ Assessor Award (D32/D33)/Practice Teacher Award Application Desirable Form 5 A warm, positive approach to working with people with learning Interview disabilities 6 Excellent verbal and written communication skills and the ability to Interview listen sensitively to others 7 Supervise staff and deploying staff time effectively to meet the Interview needs of the service 8 Collaborate with service users, families, and involved professionals Interview to maximise service user outcomes 9 Experience of developing new projects/initiatives in partnership with Application Desirable others & Interview 10 Experience of preparing and managing budgets Application Desirable & Interview 11 Experience of evaluating, monitoring and reviewing services Interview 12 Conduct Support and Risk Assessments with service users and involved professionals and devise appropriate plans Interview 13 Awareness of current approaches and good practice in the provision Interview of support for people with learning disabilities. 14 Basic knowledge of welfare benefits Application Form 15 Willingness to work flexible hours according to needs of the service, Interview including evenings and weekends Page 6 of 8
TERMS AND CONDITIONS PROJECT MANAGER Trimdon Complex Needs Service Pay Structure: Up to 24,855pa based on experience and qualifications. Point 1-11.95 per hour Point 2-12.35 per hour Point 3-12.74 per hour 23,317 per annum 24,097 per annum 24,855 per annum Bank Holidays: An enhancement is paid for working at Christmas and New Year. We do not pay enhancements for working evenings, weekends or any other public holiday. NVQ Assessor/Practice Teacher: All senior staff are expected to train as NVQ assessors and/or practice teachers and to contribute to the training and development of junior staff and students. Hours of Work: Full time; 37.5 hours per week. To be worked flexibly on a rota which may include evenings, weekends and public holidays according to the needs of the service. On-Call Rota: Senior staff will be required to participate in an on-call rota for which appropriate payments will be made. Disclosure Checks: All appointments will be subject to DBS enhanced disclosure and ISA checks. Probationary Period: The first six months will constitute a probationary period. When this is successfully completed, employment will be confirmed. Holidays: 25 days plus 8 statutory days pro rata. Part Time Work: Please note that annual leave and other entitlements are calculated on a pro-rata basis for employees working less than 37.5 hours. We take a positive view of part-time work and will consider reasonable requests for part time hours for a minimum of 15 hours per week. Sickness Policy: Creative Support operates a discretionary company sick pay benefit scheme which is for the purposes of preventing hardship during times of serious illness. The eligibility criteria and conditions for payment of Company Sick Pay (inclusive of SSP) are shown in the Employee Handbook. You may be eligible for Company Sick Pay benefits subject to compliance with these criteria as follows:- Creative Support does not pay for the first three days of any sickness absence. First six months service - Not eligible for Company Sick Pay though you may be entitled to SSP. Six months to eighteen months service - Up to a maximum of four weeks at full pay. Page 7 of 8
Eighteen months plus service - Up to a maximum of eight weeks at full pay followed by four weeks at half pay. Part time employees will receive Company Sick Pay benefits as detailed above but pro rata to actual hours worked each week. Company Sick Pay benefits may be withdrawn or temporarily suspended where performance or attendance is unsatisfactory. Pension: Creative Support operates an auto-enrolment pension scheme with the People s Pension. Life Assurance: All staff under Creative Support contract are entitled to free life assurance. This is a valuable benefit which provides a lump sum equal to two times annual salary. Discretionary Benefits: Creative Support offers discretionary benefits in addition to statutory benefits. These include: Paid paternity leave Enhanced maternity leave Compassionate leave Carers leave up to 5 days per annum Employee Counselling Service: All staff, their partners and members of their household have access to an independent confidential, 24 hour telephone counselling service and to legal and financial advice. In addition, up to 6 sessions of face to face counselling can be obtained. This service is delivered by professionally qualified and supervised counsellors and is provided free of charge Hospital Saturday Fund: All employees have access to a special scheme which enables membership of the Hospital Saturday Fund on preferential rates. There is a choice of packages offering different levels of service. Membership is entirely voluntary. Staff Benefits Scheme: As a member of staff for Creative Support you will be entitled to access a range of on-line benefits for various activities and high street stores. Benefits include discounted prices and two for one offers at Theme Parks, Shops, Restaurants and various on-line stores. Page 8 of 8