On the tipping point of change Thursday 1 st February 2018 etc.venues, Fenchurch Place, LONDON For more information, please contact Sarah Hollinshead, RFi Group on +44 203 862 2166 shollinshead@rfigroup.com https://www.businessbankinguk.com/ SUPPORTING PARTNERS
About the forum Business customers have the most diverse selection of needs and requirements from their financial institution. At 98% of the business sector, small to medium enterprises (up to 10 million in revenue) need sophisticated and fast-moving business banks to match their entrepreneurial spirit. Larger corporations present even more complexity and newer technologies are needed to ensure optimum service levels. In the age of FinTech, financial service providers are more equipped than ever with technologies that could transform the market, however are under pressure to act fast in an ever-evolving eco-system and with new players entering the field. New regulations are forcing the market to open as well, creating an industry on the tipping point of change. This event will bring together the best speakers and case studies to examine how to keep ahead in the business banking market, how customer needs are changing and what tools and strategies will ensure success. The day will attract over 150 banking and payments executives to discuss the sector and all that s top of mind for those in business banking. Key themes include: + Establishing an agile approach to innovation + Impacts of open banking on the business consumer + A shifting eco-system + Understanding the right service model + Creating the best payment experience, whilst maintaining the best Security + Alternative lending opportunities + Integration of services for a more holistic offering Who Should Attend? C-Suite, Managing Directors and Heads of, from the following sectors (both bank and FinTech) About RFi Group & Our Events RFi Group is a global business intelligence and media provider focusing exclusively on financial services. We specialize in data and information gathering, customer based insight generation and business decision support for the world s leading financial service providers. With offices in Toronto, San Francisco, London, Hong Kong, Singapore and Sydney, RFi Group consistently provides clients with tailored advice and independent intelligence relevant to their specific market needs. With a core focus on delivering insightful, valuable and actionable research within the banking sector both locally and internationally, RFi Group s offering covers retail, SME, corporate, investment and private banking. RFi Group produces over 100 key events throughout the year with an aim to produce quality interactive forums with insightful and relevant debate. We utilize our market insight to produce high-quality industry gatherings that provide attendees with both topical and thought provoking sessions. Our events are aimed at senior level industry leaders and we secure both national and internationally recognized speakers. Other annual UK events include the Global Digital Banking Conference Europe edition. SME banking Commercial banking Digital and technology Customer Experience Business payments and cards Business lending Trade solutions Cash Management Foreign Exchange Speakers in italics are awaiting confirmation. This agenda may incur changes.
Agenda Thursday 1 st February 2018 REGISTRATION 08:30-9:00AM Arrival tea and coffee WELCOME & OVERVIEW 8:55AM Victoria Bateman, General Manager EMEA, RFi Group SESSION ONE: A BIRDS EYE VIEW ON THE BUSINESS BANKING INDUSTRY Chaired by: Victoria Bateman, General Manager EMEA, RFi Group Keynote Supporting the business economy 9:00 9:20AM The global economy is seeing synchronised growth among the major markets Xi Jinping is consolidating control in China, but still has to get real about the Great Wall of debt The US recovery is gathering pace, but the politics is a mess Europe is recovering too (finally), but politics, again, is the weak link Mike Jakeman, Global Economist, The Economist Intelligence Unit The customer view of a digital journey 9.20-9.40AM Unlocking the entrepreneur Finding the tipping point for businesses in their growth cycle Charles Green, CEO & Co-founder, RFi Group Relationship based, digitally driven: the future of business banking 9.40 10.00AM Ian Rand, CEO Business Banking, Barclays A brave new world of open data and what it means for business banking 10.00 10.20AM What will it take for open banking to be transformational? Who will benefit the most, and who will lose out? What new risk and challenges are associated with the world of open data? Katrin Herrling, CEO and Co-founder, Funding Xchange
SESSION ONE CONT D: A BIRDS EYE VIEW ON THE BUSINESS BANKING INDUSTRY PANEL: Overcoming the complexity of change 10.20-11.00AM Impacts of open banking and regulation on the market A changing eco-system, how incumbents should be responding Building a team for innovation Moderator: With: Sarah Hollinshead, Group Head of Content, RFi Group & Editor, UK Retail Banker George Bevis, CEO, Tide Anne Boden, CEO Starling Bank Ian Rand, CEO Business Banking, Barclays Miles Cheetham, Head of Customer Engagement, Open Banking Limited TEA & COFFEE BREAK 11:00-11:30AM SESSION TWO: THE RIGHT SERVICING MODEL A different model: Reinventing the traditional banking relationship for the digital age 11:30-11:50AM Providing: A local relationship, onsite and on call Empowering: Local Bankers to take credit decisions Incentivising: Staff for building long-term customer relationships, not for hitting sales targets Philip Acton, CEO CivilisedBank Fire-side chat: Mastering the commercial card proposition for a better banking relationship 11:50-12:20PM Developing the customer proposition Adapting technology for commercial customers What are the next challenges to overcome? Cathy Dargue, Head of Payables & Receivables, Royal Bank of Scotland interviewed by Scott Abrahams, Global Head, Emerging Payments, Mastercard PANEL: Facilitating strategic growth of businesses 12.20-1.00PM The lending struggles Keeping cash flow in check Technological innovation in growth management With: Cristina Alba Ochoa, CFO, OakNorth Bank Niels Turfboer, Managing Director, Spotcap UK Rich Wagner, CEO, Cashplus
LUNCH 1:00-2:00PM ROUNDTABLE SESSIONS The afternoon will split into four strategic streams, focused on individual areas of business banking. Delegates will take part in roundtable discussions, facilitated by subject experts STREAM ONE: CUSTOMER EXPERIENCE What do SMEs actually want? 2.00-3:00PM STREAM TWO: A SHIFTING ECO-SYSTEM Open banking who stands to gain the most? STREAM THREE: MERCHANT ACQUIRING Data analytics as a differentiator? STREAM FOUR: PAYMENTS How to support trade through international banking? AFTERNOON BREAK 3.00-3.30PM STREAM ONE: CUSTOMER EXPERIENCE How do financial services support innovation for mid-market enterprises? STREAM TWO: A SHIFTING ECO-SYSTEM What role should banks actually play for businesses? STREAM THREE: MERCHANT ACQUIRING Stretching the SME margins without surcharge STREAM FOUR: PAYMENTS How can payments guide the business throughout its life-cycle? NETWORKING DRINKS 4.30-5.30PM