Business Reimagined with IoT: Go Beyond Connectivity to Become a Live Business

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SAP EXECUTIVE SUMMIT OCTOBER 27, 2016 NEW YORK CITY Business Reimagined with IoT: Go Beyond Connectivity to Become a Live Business 2015 SAP SE or an SAP affiliate company. All rights reserved. 1

TOYOTA Material Handling North America Industry 4.0 and Digital Transformation Journey at Toyota Material Handling North America Mr. Alan Cseresznyak Chief Information Officer, TMHNA SAP Internet of Things, October 27, 2016

Keynote Content 3 3/8 Company Overview Industry 4.0 Drivers Vehicle Insights Proof of Concept Objectives Functional overview Demonstration

Company Overview 4 4/8 Company Data: Headquarters: Columbus, IN, USA Employees (estimated): 2,500 Mfg./Corporate 4,000 Direct retail 4,000 Independent retail Revenue: $2B to $3B Operations: Manufacture and sale of forklifts in North America Company Overview Manufacture Toyota and Raymond brand forklifts (3 facilities) Two brands, two channel distribution Largest supplier of forklifts in North America Toyota is largest supplier in the world Columbus, Indiana Greene, New York Muscatine, Iowa

Company Products 5 5/8 8-Series IC 3/4W SD CB (Batt) E700 D-700/800 Towing Cancelled Production Reach Truck Order Picker Counterbalanced Side Loader TRT Walkie Rider Powered HPT Stacker Hand Pallet

Toyota Material Handling IT Roadmap 6 6/8 Industry 4.0 is a vision for advanced manufacturing. It constitutes a digital transformation that will require significant change management in business and operations. Elements: Big data: Capture more data to better manage Advanced analytics: Stronger analysis can dramatically improve product development. Human-machine interfaces: Utilize augmented reality to improve productivity and reduce errors. Digital-to-physical transfer: Build products utilizing 3-D printing Toyota Challenges: Need to find both internal and external Industry 4.0 solutions Internal to improve manufacturing processes External to improve and enhance customer processes Toyota Short Term Needs: Fast and easy to use telematics/fleet management solution Advanced analytics Integration into SAP ECC, SAP CRM, BW and other systems Toyota Mid to Long Term Needs: Improve and further automate manufacturing process Continually develop and evolve equipment sensors

Potential SAP Solutions 7 7/8 Toyota Short Term Needs: Fast and easy to use telematics/ fleet management solution HANA Cloud Platform (HCP) Vehicle Insights Provides: Efficient Data Management (collect, map and store sensor data), Analytical Insights (real time evaluations and predictions) Advanced analytics HCP Predictive Maintenance and Service Provides: Visibility of machines at customer sites, Collects IoT data, Real time monitoring, Prevent machine failure Integration into SAP ECC, SAP CRM, BW and other systems HCP Remote Database Synchronization Provides: Synchronize data between HANA and many remote databases Toyota Mid to Long Term Needs: Improve and further automate manufacturing process HCP Asset Intelligence Network Provides: Single cloud based IoT solution, Automates data exchange, Collaborative platform to simplify maintenance and enhance machine-to-machine cooperation Continually develop and evolve equipment sensors HCP machine-to-machine functionality and capabilities

Vehicle Insights Proof of Concept 8 8/8 The purpose of the TMHU / SAP proof-of concept (POC) is to verify that the SAP Vehicle Insights solution meets certain requirements: 1. SAP standard solution has the capability of satisfying the majority of Toyota's key requirements without a significant amount of additional development 2. SAP system can be enhanced to satisfy any additional Toyota requirement that are not in the standard solution 3. System performance is exceptional 4. System is capable of reporting on real time data 5. User interface is simple, intuitive and can be personalized (by individual users as well as by Toyota based on customer groupings) Feasible, Functional, Fast and Simple

Functional Overview 9 9/8 SAP Fiori Launchpad as central starting point with tiles and customizable layout Dashboard application with 7 TMHU KPIs: GPS out of range, Distance to site, Impacts per hour, usage, utilization, motion hours, recorded time Visualization and Navigation: drop down lists, group by, charts, time slider, list view with sorting, trend view, geo map view, selections on dealer, state, truck, customer Personalization: Display Variants, Customizable KPI Bucket thresholds and color coding Export data to Excel SAP Lumira Stories and personalization on Launchpad Responsive design with automatic adaption to device screen size (desktop, ipad) Access to live data (message processing) and historical data

Launch Pad SAP Fiori Portal (entry point) 10 10/8

HTML5 Dashboard Application: Entry View 11 11/8

Chart View with Filters for selected KPI 12 12/8

GEO Map View 13 13/8

HTML5 Dashboard Application: Entry View - ipad 14 14/8

Demonstration Video 15 15/8

In Closing 16 16/8 Industry 4.0 and Digital Transformation is real at TMHNA Customer centricity across all touch points in the value chain - all the way to aftermarket sales and service, is our focus We look forward to our continued strong partnership with SAP as we forge our digital and Industry 4.0 journey

End of Presentation 17 17/8 Thank you

REIMAGINING Business with IoT & Big Data. ROUND TABLE #4 Paul Wellman CIO Tennant Company TENNANTCO.COM

Connecting Tennant Machines

Connecting Tennant Machines

Managing BIG DATA Device SAP ERP 01101001010111010101 SAP 0110100101011101010 010010010100 Management Cloud HANA MY TENNANT PORTAL

Managing BIG DATA Leverage from SAP Investments: 1.SAP Enterprise Systems & Master Data 2.SAP HANA & Business Objects 3.SAP Partner Ecosystem 4.SAP Predictive Maintenance & Service 5.SAP Predictive Quality Management

EMPOWERING EXTERNAL CUSTOMERS with Data Insights to Drive Profitability, Efficiency & Product Quality

EMPOWERING INTERNAL CUSTOMERS with Data Insights to Drive Profitability, Efficiency & Product Quality

IRIS Asset Management System CUSTOMERS Manage cleaning programs better Fleet management Lower cost-to-clean ON-BOARD MACHINE DIAGNOSTICS Increased Market Differentiation Service Efficiency Customer Intimacy 26

Future of Tennant s Reimagined Business More Machine Data More Customer Business Intelligence on Machine Assets More Professional Services IoT Integrated with Automated Guided Vehicles 27