Are you ready. to save up to 30%? Welcome to the Applications Assured Infrastructure Seminar Kevin Johns BT Tower, London 23 rd September 2010 BT.com
Agenda Cost Transformation BT s story Kevin Johns Achieve the maximum return on your network infrastructure Dan Poulter Demos Simon Jones AAI WAN Optimisation - Accelerating applications, improving end user experience. AAI Monitoring - This will focus on Monitoring of business critical applications. Q&A
Delivering the public spending cuts facing the new Government will not be easy. But those who argue it will be impossible without slashing services should take a look at BT. David Wighton Business and City Editor The Times May 2010
BT cut costs while improving services 1. Impose discipline Constrain travel and discretionary spend. Halt purchasing, centralise decision making, introduce new business rules and freeze recruitment 2. Rationalise supply chain Consolidate with fewer suppliers and renegotiate contracts. Centralise vendor management and require the use of preferred suppliers. Stop and review all CAPEX plans 3. Drive tactical efficiency and engage everyone Use local headcount reduction targets to drive local prioritisation and efficiency. Demonstrate leadership through town hall meetings. Speak regularly to all staff and involve them. Use technology for mobile & flexible working & rationalise property portfolio 4. Redesign the operating model Wipe the slate clean. Rethink how the organisation needs to work. Simplify processes, create shared service factories and focus on getting services right first time. Design the organisation structure last 5. Industrialise processes Automate processes as far as possible, including across organisational boundaries. Enable customer self-service, and minimise the manual handling of information
We met our cost challenge head-on It is not enough any more just to squeeze the sponge you have to do things differently We have been through it In the last 18 months,we have: Cut operating expenditure by 1.8 billion Reduced capital expenditure by 800 million Improved our bottom line by 250 million Increased our cash flow by 1.2 billion All while facing an economic recession, and without compromising customer service Delivering the public spending cuts facing the new Government will not be easy. But those who argue it will be impossible without slashing services should take a look at BT. David Wighton Business and City Editor The Times May 2010
We re doing it for customers, not just for ourselves SPD saves 30% with cloudbased CC 7 day process 20 minutes at TD Waterhouse 92% calls handled by interactive voice response system at Guy s and Thomas NHS Foundation Trust Cost transformation Savings of 19.3m in Rotherham 25% office space reduction for Beachcroft LLP 39 per user per month saving for E.ON 20% reduction in business travel for HOK
AAI is a good example of what we do Prepare: relationships between business priorities, applications and infrastructure components Discover: what is happening across your IT infrastructure Design: service delivery for your whole applications portfolio Mobilise: ensure what you plan is what you deliver
BT Global Services Application Performance Management Dan Poulter Simon Jones
Enterprise value chain can be disconnected Strategies: Growth, profitability and efficiency Business Process: Complex transactions unique to the enterprise Applications: Highly-interfaced applications automate and standardise information-intensive business processes Networked IT Infrastructure: Must be able to support requirements for: Performance Scalability Availability Security Need to think how services are delivered throughout the value chain
Network is the intelligent enabler Strategies: Growth, profitability and efficiency Business Process: Complex transactions unique to the enterprise Applications: Highly-interfaced applications automate and standardise information-intensive business processes Infrastructure: Must be able to support requirements for: Performance Availability Scalability Security Best practice The network becomes an intelligent enabler of strategies, processes and applications
The cost of downtime ERP 6,500 SCM CRM 5,000 4,500 Total 16,000 minute Internet Banking 3,500 Customer Service Centre 1,8500 Electronics Funds Transfer 1,750 Messaging 500 0 1,500 3,000 4,500 6,000 7,500 Cost Per Minute Source: Standish Group 2009
Dependency on the network Consolidation Disparate network and IT infrastructure Desire to reduce cost, complexity Distributed operations Location of processes, applications, users geographically dispersed Revenues and costs from outside home country Mobile workforce Corporate workforce becoming more mobile Access to applications on the move Applications & processes Greater application features and functionality Heavier loads being placed on the network infrastructure
Application Assured Infrastructure: AAI Understand Understand applications Understand how your top applications are performing Understand what is using your bandwidth Accelerate Accelerate applications Improve application performance up to 200x Reduce network bandwidth demands by typically 30% - 60% Control Prioritise applications Application optimisation. Up to 40% of network traffic going can be non business critical, use AOS to manage this over the internet.
BT Applications Assured Infrastructure (AAI) managed services Audit Pre-deployment: Application Landscape Pre-deployment: Profiling Post-deployment: Troubleshooting Predefined standard services packages w/standard kit Snapshot of performance Pre-deployment: Benchmarking, and modelling Post-deployment: Troubleshooting Output Inlife Application Landscape Monitoring Application Performance Monitoring Application Optimisation WAN Optimisation Design Consultancy, Project Managed Installation, Coverage 90+ Countries 24x7 Helpdesk Support and Hardware Maintenance Proactive and Reactive Fault Management Customer Service Dashboard historic and real-time reports Monthly Report Service Review Service
AAI customer benefits 1 Reduce costs Better use of network bandwidth Government: Saved 4m on network costs by using AAI WAN Optimisation 2 Manage non business critical applications over the internet Logistics: Reduced network costs by prioritising non business critical traffic over the Internet 3 Improve productivity Media: Reduced transaction times by 20 seconds and saved over 400k a month in contact centre agent costs
AAI customer benefits Enable virtualisation 1 Server consolidation Pharmaceutical: AAI enabled server consolidation without bandwidth upgrade or effecting end user experience SharePoint data over the WAN was reduced by 85 percent File download times were reduced from 60 seconds to less than five HTTP traffic reduced by 65 percent, and received similar performance improvements for SAP traffic and email 2 SAP instance consolidation Manufacturer: Profiled consolidation of SAP instances saved the customer 250k in licence costs. Improved supply chain bottlenecks in distribution centres. 2
BT s AAI portfolio 500 company implementations, 3,700 managed endpoints in 90 countries Only service provider that has an independent test and development facility to enable customers to compare, contrast and decide on the right optimisation solution First service provider to Test and prototype Wan Optimisation Virtual Appliances for use with Virtual Data Centre and cloud solutions First service provider to test and demo video streaming with WAN acceleration as a software only solution running on a virtualised platform Awarding winning portfolio Best IT Service award at the Global Telecoms Business Awards 2010 AAI is a solid, commercially-viable service, with tangible benefits Telemark 2009
LIVE Demonstrations
Demos AAI WAN Optimisation AAI Monitoring