New Software Features & Enhancements Groups & Front Office New HTML5 User Experience Both the Group and Front Office modules have been re-written in HTML5. Leveraging this new technology allows us to significantly improve performance, offer compatibility with more browsers and present a refreshed look and feel that considers your usability feedback. Auto-fill group blocks and rates on groups A new feature has been introduced on the re-designed screen which will allow you to quickly fill in group block and rate amounts across multiple dates and room types on each of these screens Room Type and Date Views on Room Matrix The groups room matrix can now be toggled between two different views Group by Room Type Group by Date You can choose the preferred default for your property in: GM Functions Property Settings Default Settings Move existing postings when routing between folios When setting up charge routing between folios, you now have the option to move any existing charges to the folio of your choice. Transfer multiple postings between accounts When transferring charges from either a group or house account, to any other account, you will now have the option to select multiple postings to move at once. Quick print folio Quick Print is a new option on Group and Front Office folios. With one click the folio will print using the default settings for your property. The Custom Folio option is still available for any customer folio to be printed. Export to Excel You are now able to export all results on the search pages of these modules to Excel. Simply click on the Export to Excel buttons at the top of each of these pages to begin. 1
Housekeeping Length of stay support when assigning rooms in housekeeping This feature can be enabled in GM Functions Housekeeping Settings by checking the Display LOS for Room Assignments box Once enabled, a new LOS column will appear on both the housekeeping assignment screen and its associated report. For all rooms with a status of Dirty, this column will show either: The Length of Stay of the guest currently checked-in or The Length of Stay of the guest most recently checked-out Display unassigned rooms on housekeeping assignment report A new flag labeled Include Unassigned Rooms has been added to the housekeeping assignment report When checked: A new group of rooms will display, which includes all rooms not assigned to a housekeeper for cleaning. When unchecked: Only rooms that have been assigned to a housekeeper will show on the report 2
Reports Ability to include Out of Order rooms as part of RevPAR A new flag labeled Include OOO Rooms in RevPAR is now available on any report showing this metric. When checked: RevPAR calculates Room Revenue (Net) / On Market + OOO Rooms When unchecked: RevPAR calculates as Room Revenue (Net) / On Market Rooms The following reports now have this option available: Availability Booking Pace Manager s Report Reservation Forecast Reservation Dashboard Room Sales Signature Capture Custom configuration of guest display screen This functionality can be found in GM Functions Interfaces Signature Capture This screen allows you to: Choose which reservation information to display to the guest on the signature capture screen Configure any number of pages with custom text in any order you would like them displayed to the guest upon check-in Capture a guest s signature electronically on a registration card Note: this functionality requires a supported chip-enabled EMV device for processing credit cards Once enabled in GM Functions Interfaces Signature Capture, this functionality allows the guest to browse through their reservations information, terms and conditions before signing electronically. This signature is captured electronically on the reservation. 3
Software Corrections & Improvements The following items are reported issues from our customers that have been fixed in this release of CloudPM. 10467 Ambassador Feedback: Show the reference number on the main group folio instead of having to drill down 10468 Ambassador Feedback: Added the ability to save group shoulder dates at the same time as creating a new group 10469 Ambassador Feedback: Shoulder date options will be hidden for hotels not using this feature on groups 10472 Ambassador Feedback: Address and payment type will now copy by default from the group when creating new rooming list reservations 10470 Ambassador Feedback: Hotels can now configure the default view for the group room matrix in GM Functions 10484 Ambassador Feedback: The rooming list on groups will now display a row for each share or name on the reservation 10366 Ambassador Feedback: Improved room matrix performance on contract groups staying an extended period of time (1 year +) 7559 Resolved issue preventing users from removing a room from OOO status 7731 Resolved issue causing the booking rules report to display blank, even when booking rules were configured 7497 Resolved issue causing an error when attempting to cancel a secondary share, when the primary share has a guest count of 1 7498 Best Western Rewards tier levels and descriptions will now save consistently in GM Functions 7617 Next Payment Amount and Estimated Charges will no longer display on folio receipt when rate is confidential 7683 Resolved an issue preventing a share from saving, when an identical cancelled share for the same room exists for the previous day 7790 Resolved issue preventing Tax on Tax from posting correctly when adjusting by line item on some folios 8311 Housekeeping cleaning due date will now appear correctly on the assignments screen as soon as the guest checks in 8727 Improved CloudSync2 reporting mechanism when backups or restores fail 8742 Introduced error message when attempting to upload an unsupported image type for hotel logos 8797 Resolved an issue causing previews to timeout on folios with exceptionally large volumes of transactions 8819 Improved performance on managers report, resolved issue causing timeouts for some customers 8826 Group information will now copy when creating group pick-up reservations using the rate quote tool 8867 Guest son share reservations will now be required to have overlapping nights. This change also fixes an issue for some customers who had rooms blocked to invalid reservations when one share checks out early. 8902 Improved performance on the guest ledger, resolved timeout issue for some customers 8904 Improved performance on the daily activity report, resolved timeout issue for some customers 4
8905 Improved performance on the deposit ledger balances report, resolved timeout issue for some customers 9083 Booking pace report will now include revenue for reservations assigned to historical rooms that no longer exist in inventory 9084 Resolved issue causing previous year columns on the booking pace report to be empty for some customers 9147 Resolved issue causing the same card to appear multiple times on the card activity report 9238 Resolved issue that would cause the weekly rate to go to $0.00 when extending a 1 night reservation to 7 and changing to a weekly rate code 9251 Adjusting line items on folios with inclusive taxes will now display and calculate tax adjustments correctly 9259 Implemented safeguards to prevent users from posting to closed city ledgers when the account is closed in one tab, but remains open in another 9336 Country code will now populate automatically to configured default when creating profiles 9482 Resolved issue for Novaplus converted customers not being able to retrieve reservations by folio id 9487 Improved performance of zip code lookups 9489 Credit Limit on the reservation and in the night audit report will now calculate correctly when authorization are obtained for two separate folios on the same card 9581 The corporate profile link on a reservation will now successfully open the corporate profile 9677 Resolved issue that caused Do Not Rent comments on guest profile to overwrite front office comments on related stays 9691 The tax exempt report will now include taxes on historical transactions even when the tax is no longer associated with that dept code 9711 Resolved issue preventing groups savings when the first and last name on the group was more than 48 characters combined 9762 Reservations deposits will now correctly include tax on tax amounts 9763 Resolved layout issue on 7 Day Availability report (will now take one page instead of two) 9801 Resolved issue preventing HTML5 groups from being re-opened after close 9805 Searching for a National Account through CloudCRS will no longer produce an error for accounts without a phone number 9806 Authorization increase report will no longer report an authorization as required for cards on non-primary folios 9907 Resolved an issue causing reservations to appear twice on the tax exempt report 10015 Best Western corporate logos will now correctly appear by default when setting up a new property 10019 Rooms Sold and ADR report will no longer show bookings rules tied to inactive rates 10134 Improvement performance on maintenance request screen for customers with large volumes of maintenance requests 10182 The Due Out column on the housekeeping assignment screen and report will now report as the current date for any vacant dirty rooms 10047 Resolved issue preventing credit cards from being added to house account or group folios 5
10192 Resolved issue causing CloudPM to revert to offline made when posting a payment to a house account 10463 Resolved an issue causing Out of Order rooms to count as day use on the availability report 6