Date as Postmarked Reference: 11901 Support Worker Floating Support Service for People who Hoard in Dudley Thank you for your interest in the above post, please find the specific role requirements and duties for this post detailed within this document. When completing the application form you may submit additional documentation however we cannot accept a CV as a completed application. Please note the following: Once you have submitted or posted your application form allow 10 working days after the closing date for a response. As we do not notify applicants of an unsuccessful application, if no response has been received within this time, please accept this as confirmation that your application has been unsuccessful. Please return the completed application form to Creative Support in the enclosed Freepost envelope or to Recruitment, 5 th Floor, Head Office, 35 Dale Street, Manchester, M1 2HF. Due to our charitable organisational status all application forms submitted without use of the Freepost envelope must be done so using the correct postage amount. Creative Support cannot accept receipt of forms which carry a surcharge due to incorrect postage amounts. Closing Date : 30 October 2015 Yours Faithfully Recruitment Department Encs: Application Form Philosophy Statement Additional Information Finalised: B. Cunliffe on 18 June 2015 All candidates are subjected to enhanced DBS checks Page 1 of 7
JOB DESCRIPTION SUPPORT WORKER Floating Support Service for People who hoard in Dudley Hours: 37.5 hours per week (flexible: to be worked according to a rota and to include evenings, weekends. and public holidays according to the needs of the service). Responsible to: Service Director, Service Manager and Unit Business Manager The Role: i. You will provide person-centred care and support to people who have a tendency to hoard and enable them to gain independence, and to live a fulfilling and meaningful life. ii. You will collaborate with service users, families, and the multi-disciplinary team to provide a consistent and coordinated service which maximises outcomes for service users. iii. You will support and supervise staff and deploy staff resources effectively to meet the needs of the service. 1. Support Duties 1.1 Advise and support service users in managing their tenancy and maintaining the safety, hygiene, and comfort of their home. 1.2 Collaborate with specialist providers to meet the needs of the service user, and to minimize the impact of hoarding on the service user, their tenancy, and their environment. 1.3 Support service to maintain their physical health and to seek advice regarding nutrition, diet, environment, exercise, as well as regular health checks. 1.4 Develop warm, trusting relationships with service users to encourage them to express their needs, views, and concerns. 1.5 Provide recovery-focused support in line with service user support plans and risk management plans. Ensure that these are reviewed regularly. 1.6 Promote service users self-esteem and empower them to express their preferences and make choices and decisions. 1.7 Work within the recovery model to support service users to develop a sense of identity, separate from their diagnosis. 1.8 Where appropriate, encourage service users to involve their families and partners in their support plan to support their recovery. 1.9 Enhance the confidence and coping abilities of service users through encouragement and positive feedback. Empower service users by developing skills in planning and self-organisation, and encourage them to maintain appointments and commitments. 1.10 Collaborate with service users to develop Wellness Recovery Action Plans/Recovery Circles. Develop crisis/relapse management plans/advanced directives with the service user and multidisciplinary team. Page 2 of 7
1.11 Support service users to budget and manage their finances and ensure that service users receive their full benefit entitlement by liaising with Welfare Rights/advice agencies. 1.12 Enable service users to participate in their communities, to enjoy the rights and responsibilities of citizenship, and to access legal advice and independent advocacy. 1.13 Encourage service users to take as much responsibility as possible for the management of their physical and mental wellbeing and to access relevant services. 1.14 Assist in monitoring service users mental health and general wellbeing and inform the line manager and involved professionals of concerns or changes in needs and circumstances. 1.15 Ensure that vulnerable adults and children are safeguarded from harm. Comply with Creative Support and the Council s safeguarding policies and procedures and report safeguarding concerns immediately to the Council, Service Director, and the Duty/On Call Manager. 1.16 Support service users to reduce risks to themselves and others in line with risk management plans. Work within a positive risk management approach whilst upholding your Duty of Care. Work with involved professionals to take a consistent approach to risk. 1.17 Ensure that the service supports service users in developing socially valued lifestyles, including culturally and age appropriate experiences, building on strengths, interests, and aspirations of service users. Enable people to access social, leisure, work and educational opportunities and to sustain an active programme of involvement in such activities. 1.18 Promote anti discriminatory practice and ensure that the service is responsive to the specific needs of female service users and service users from ethnic minorities. 1.19 Monitor the content, implementation, and effectiveness of plans. Ensure that all service users have a key worker and co-worker and act as the nominated key worker as appropriate. 2. General Duties 2.1 Promote Creative Support, its services and activities to clients, carers, other agencies and the general public and contribute to the wider business development and reputation of Creative Support. 2.2 Accept support, supervision and guidance from senior colleagues. 2.3 Carry out all work in a manner consistent with the aims of the project and the service principles adopted by Creative Support. 2.4 Ensure that you and other staff, volunteers and students on placement comply with the following: Health and Safety policies and Equal Opportunities Policy Safeguarding of Vulnerable Adults, including immediate reporting of safeguarding concerns to the Council, the Registered Manager and the Duty/On Call Manager. Confidentiality and data protection Page 3 of 7
Health and Social Care Act 2008, including active prevention and control of infection within the capacity of the role All Creative Support policies, procedures and guidelines for best practice 2.5 All employees should be aware that due to the nature of work Creative Support undertakes there is a requirement to support service users with daily living skills and individual activities which will include moving and handling. 2.6 Identify own training needs in discussion with line manager and attend training events and courses as required. 2.7 Any other duties as required. Page 4 of 7
PERSON SPECIFICATION SUPPORT WORKER Floating Support Service for People who hoard in Dudley QUALITIES REQUIRED How Assessed or Desirable? 1 Experience of providing care and support to people who hoard Application Desirable 2 Experience of supervising staff and deploying staff resources Application Desirable efficiently to meet the needs of the service 3 Possession of a relevant social care or professional qualification 4 A warm, respectful and positive approach to working with service users 5 Excellent written and verbal communication skills and ability to contribute to record keeping to an acceptable standard 6 Collaborate with service users, families, and involved professionals to maximize outcomes for service users 7 A basic understanding of the difficulties and challenges faced by people who hoard 8 Promote anti-discriminatory practice and develop a service that is welcoming to all service users 9 Willingness to work flexibly on a rota to meet the needs of the service, including evenings, weekends, and bank holidays 10 Ability to support service users with their mobility and physical health needs, for which a degree of physical fitness will be required 11 A clean driving license and ownership of a car or willingness to acquire a car and willingness to acquire business insurance for your vehicle Application & Application & Application & Desirable Desirable Page 5 of 7
TERMS AND CONDITIONS SUPPORT WORKER Floating Support Service for People who hoard in Dudley Salary: Up to 13,904 per annum (depending on experience and qualifications) Point One - 13,299 per annum - 6.82 per hour Point Two - 13,592 per annum - 6.97 per hour Point Three - 13,904 per annum - 7.13 per hour An additional payment of 26.50 is payable per night for sleep-ins as worked. All waking nights attract an additional payment of 1.20ph for each night actually worked. This is paid to all staff who work nights whether on the basis of regular waking nights, periodic night duty, internal rotation or occasional night duty. An enhancement is paid for working at Christmas and New Year. We do not pay enhancements for working evenings, weekends or any other public holiday. Bonus: Employees will be awarded a one off bonus payment of 100.00 (pro-rata for employees who are contracted to work less than 18 hours per week) once they have successfully completed their probationary period which is subject to the following: Attendance is satisfactory End Probationary Review is satisfactory Induction Checklist is complete Line Managers recommendation Diploma in Health and Social Care Level 3: All employees commencing employment will be required to undertake and complete the Diploma in Health and Social Care Level 3 as a condition of their employment. Disclosure Checks: All appointments will be subject to DBS enhanced disclosure, ISA and POCA checks. Probationary Period: The first six months will constitute a probationary period. When this is successfully completed, employment will be confirmed. You will be required to undertake and complete NVQ 2 during your probationary period as a condition of your employment. Holidays: 20 days plus 8 statutory days for the first year of service. In addition you will accrue an additional day leave for each subsequent complete year of service (to a maximum 25 days annual leave). Page 6 of 7
Part Time Work: Please note that annual leave and other entitlements are calculated on a pro-rata basis for employees working less than 37.5 hours. We take a positive view of part-time work and will consider reasonable requests for part time hours for a minimum of 16 hours per week. Sickness Policy: Creative Support operates a discretionary company sick pay benefit scheme for the purpose of preventing hardship during times of serious illness. The eligibility criteria and conditions for payment of Company Sick Pay (inclusive of SSP) are shown in the Employee Handbook. You may be eligible for Company Sick Pay benefits subject to compliance with following criteria: Creative Support do not pay for the first three days of any sickness absence. First six months service - Not eligible for Company Sick Pay though you may be entitled to SSP. Six months to eighteen months service - Up to a maximum of four weeks at full pay. Eighteen months plus service - Up to a maximum of eight weeks at full pay followed by four weeks at half pay. Part time employees who work 18.5 hours or more per week will receive Company Sick Pay benefits as detailed above but pro rata actual hours worked each week. Part time employees who work less than 18 hours per week will be eligible for a maximum of two weeks pro rata hours worked Company Sick Pay benefits per annum after 12 months service. Company Sick Pay benefits may be withdrawn or temporarily suspended where performance or attendance is unsatisfactory. Pension: Creative Support operates an auto-enrolment pension scheme with the People s Pension. Discretionary Benefits: Creative Support offers all staff a range of discretionary benefits in addition to statutory benefits. These include: Paid paternity leave Enhanced maternity leave Compassionate leave Carers leave Employee Counseling Service: All staff, their partners and members of their household have access to an independent confidential, 24 hour telephone counseling service and to legal and financial advice. In addition, up to 6 sessions of face to face counseling can be obtained. This service is delivered by professionally qualified and supervised counselors and is provided free of charge. Hospital Saturday Fund: All employees have access to a special scheme which enables membership of the Hospital Saturday Fund on preferential rates. There is a choice of packages offering different levels of service. Membership is entirely voluntary. Staff Benefits Scheme: As a member of staff for Creative Support you will be entitled to access a range of on-line benefits for various activities and high street stores. Benefits include discounted prices and two for one offers at Theme Parks, Shops, Restaurants and various on-line stores. Page 7 of 7