Korea, Leading the world -Government

Hometax www.hometax.go.kr Immigration Information System UNI-PASS portal.customs.go.kr Korea, Leading the world e-government PostNet www.epost.go.kr Open Data Portal www.data.go.kr ITS 119 112 dbrain www.digitalbrain.go.kr GIDC www.ncis.go.kr e-government Standard Framework www.egovframe.go.kr Introduction and Analysis on Best Practices KLIS www.lx.or.kr Minwon24 www.minwon.go.kr KIPOnet www.patent.go.kr Resident Registration System Korea, Leading the world -Government KONEPS www.g2b.go.kr e-saram e-people www.epeople.go.kr KICS www.kics.go.kr Public Information Sharing System www.share.go.kr On-nara BPS Introduction and Analysis on Best Practices Republic of Korea 209, Sejong-daero, Jongno-gu, Seoul, Republic of Korea Tel : +82-2-2100-3957 / Fax : +82-2-2100-4164 Republic of Korea

Contents Transparent e-gov. Korea ON-line e-procurement System (KONEPS) 30 Electronic Customs Clearance System (UNI-PASS) 32 e-participation Portal (e-people) 34 Intro Korea Information System of Criminal Justice Services (KICS) 36 Open Data Portal 38 4 Intro Korea Land Information System (KLIS) 40 6 Success Factors of Korean e-government 8 10 History of Korean e-government Korean e-government 2020 Efficient e-gov. 12 Awards Digital Budget and Accounting System (dbrain) 44 14 Korean e-government Map Government Business Process System (On-nara BPS) 46 e-government Standard Framework 48 Public Information Sharing System 50 Electronic Human Resources Management System (e-saram) 52 Secure e-gov. Convenient e-gov. Government Integrated Data Center (GIDC) 56 Resident Registration System 58 18 Electronic National Tax System (Hometax) Immigration Information System 60 20 Civil Service Portal (Minwon24) Korea 119 Multimedia Report Service 62 22 Postal Logistics Information System (PostNet) 112 Integrated Reporting System 63 24 Intelligent Transport System (ITS) 26 Intellectual/Industrial Property Office Automation System (KIPOnet) e-government International Cooperation Program 64

Intro Global order created by informatization, and the evolving role of government 4 5 As democracy and ICT develop, the role of government is evolving. People are expecting a higher level of administrative efficiency and transparency. The policy requests made by a diverse spectrum across society have become manifold and specified. Now, people are asking for a more evolved government, making it impossible to continue based on the existing method. The Korean government is continuously trying to find new ways to sustain and develop amidst the new global order created by informatization. To this end, e-government is gaining attention as a new form of government that can overcome the limitations of existing institutions.

Success Factors of Korean e-government Remarkable success and rapid development amidst difficulties This is why Korean e-government is special. Countries around the world are promoting e-government projects by applying ICT in their administrations, and are achieving great results. Korea is also one of the countries that has been able to achieve national development by establishing e-government. However, performance and results are not the only reasons why the international society is focusing on the e-government of Korea. From the ruins of war in the 1950s, Korea achieved the Miracle of the Han River, through remarkable economic development in only half a century. Not only that, Korea became the first country to turn itself from a recipient to a donor country. For this, Korea made a bold decision to invest 1% of its national budget in e-government. Through this, Korea was able to realize a convenient, transparent, and efficient government, faster than any other country around the world. e-government was the driving force behind Korea s rapid development. 6 Aggressive and continuous investment Establishment of sustainable mid-to-long-term plans Strong government leadership and implementation system 7 World s best Internet and ICT environment Open culture embracing new technologies and services Success Factors of Korean e-government

History of Korean e-government Pioneering the most solid and fastest path to e-government Korea built its national basic computer network and high-speed ICT infrastructure before IT was proliferated. IT was the key to the foundation of sustainable development. This foundation became the driving force in overcoming the 1997 Asian financial crisis. Back then, e-government was the way to fundamentally innovate the overall governance restructuring and operation system of the country. Now, e-government is applied not only to administrative tasks, such as HR, finance, and procurement, but also to overall lifestyle, including corporate support and civil services. It also includes a system where people can freely take part in the policy-making process, realizing e-democracy to bring about a nation run by the people. Korea s e-government was developed based on this solid foundation and is recognized as an unprecedented global success case. -1997 The establishment of G2G-based e-government for efficient administrative work Began issuing resident registration numbers, a key factor in e-government, by amending the Resident Registration Act (1968) Government-led development and distribution of Korean-made computers (1970s) Launched the first government organization related to IT (April 1970) Promoted the computerization of administrative works, such as procurement, communications, customs, security, civil affairs, judicial precedents, etc (1970s) Established the national computer network and connected it to the local government systems (1990s) 2012-2016 e-government that connects and converges departments and services Ranked 1st place in three UN E-government Surveys (2010, 2012, 2014) Enhanced customized one-stop services for childbirth, inheritance, welfare, and year-end tax adjustment (2010) Improved the transparency of administrative services by disclosing public data and original administrative documents Advanced e-government services through next-generation technologies (IoT, cloud computing, big data, and mobile) Established Korean e-government Master Plan 2020 (2016) 8 9 1997-2012 The expansion of convenient, G4C-based e-government Enacted the e-government Act and established the e-government Special Committee (2001) Established the security system for e-authentication (2000) Expanded the foundation for e-government services high in demand, such as national tax (2001), educational administration (2002), food and drugs (2003), and employment (2004) Promoted easily accessible m-government (2011) Enacted Personal Information Protection Act in consideration of the adverse effects of e-government

Korean e-government 2020 With e-government 2020, Korea will take a leap into the future. Citizen Experiences Re-designing of government services Intelligent Government Achieving cognition and prediction-based intelligent administration Digital New Deal Creating a new ecosystem where e-government and industries co-exist Enhancing Digital Experiences Newly-building Intelligent Gov. Joining e-gov. eco-system Expanding trust-based & future-oriented infrastructure Taking the lead in the global e-government Organizing Trust-based Infrastructure Yes! Korea e-gov. The e-government environment is rapidly changing. New ICT will create a hyper-connected society that connects people, things, and space without any constraints. In particular, new technology converged with IoT, cloud, big data, and mobile, the so-called ICBM, is transforming the future of e-government. The blueprint for the new Korean e-government that will be realized within the next 5 years is an e-government that is sensitive to the experiences of citizens, providing services meticulously customized to individuals; an e-government that realizes advanced intelligence administration based on new technologies and builds an intelligent pan-governmental collaborative environment; and an e-government that creates new sources of wealth by sustainable digital new deals that foster the new digital industry. Korea s new e-government 2020 is a human-focused e-government realized by advanced ICT. 10 11

Awards Awards Services Awards/Citations Ranked 1st place in three consecutive UN E-government Surveys The best e-government recognized by the world Korean e-government Electronic National Tax System (Hometax) Civil Service Portal (Minwon24) Postal Logistics Information System (PostNet) World's first tax agency to receive ISO/IEC 20000 certification (2008) Best Practice in Electronic Tax Administration by OECD (2006) UN Public Service Award (2011) Best Public Website by Yahoo (2002) CMMI Level 5 (highest level) Certification (2011, 2014) UPU EMS Gold Level Certificate (2004, 2006~2012) Triangle Management Services (UK) World Post & Parcel Awards (2006) The world s best e-government of Korea has ranked 1st place in three consecutive UN E-government Surveys from 2010. This is an unprecedented record in the history of UN E-government Surveys. Also, the various systems built by Korean e-government are exported to many countries, receiving excellent feedback. The systems of the Korean e-government are recognized for their excellence, receiving many awards from diverse international organizations, including the prestigious UN Public Service Awards, widely regarded as the Nobel prize of public service. Intelligent Transport System (ITS) Intellectual/Industrial Property Office Automation System (KIPOnet) Korea ON-line e-procurement System (KONEPS) The Hall of Fame Award at Detroit ITS World Congress (Korea Expressway Corporation, 2014) The Hall of Fame Award at Tokyo ITS World Congress (Seoul TOPIS, 2013) e-asia Award from AFACT (2009) ISO20000 Certification (International certification on IT services) CMMI Level 4 Certification (International certification on SW) 2006 WCIT Global IT Excellence Award(WITSA) OECD introduction of KONEPS as a system with a strong pull-through effect on ICT use (2004) 2003 UN Public Service Award Year 2010 2012 2014 Overall 1 st 1 st 1 st Online service index 1.00(1 st ) 1.00(1 st ) 0.97(3 rd ) Information communication infrastructure index 0.64(13 th ) 0.83(7 th ) 0.93(2 nd ) Electronic Customs Clearance System (UNI-PASS) Best Practice of Doing Business, selected by World Bank (2009~2014) UNI-PASS for Ecuador (ECUAPASS), winning World Customs Organization Innovation Award (2013) e-asia Award from AFACT (2007) Best Practice of Parcels Tracking System, selected by WCO (World Customs Organization, 2004) Innovative Practice of e-clearance Services, selected by IDB&ADB (2001) Selected as Best Practice by UN Anti-Corruption Forum (2001) Human capital index 0.94(6 th ) 0.92(6 th ) e-participation Portal (e-people) Ranked 1st place in three consecutive UN E-government Surveys (the e-participation Index, 2010, 2012, 2014) UN Public Service Award (2011) e-challenge 2008 Conference Best Demonstration Stand Award (2008) Top 10 e-government by the World e-government Forum, France (2006) 12 13 Open Data Portal Ranked 1st place in OECD Open Government Data Index (2015) Public/Medical Category Award, the 12th Web Award Korea (2015) Digital Budget and Accounting System (dbrain) 2013 UN Public Service Award, 1st place in the Promoting Whole-of-Government Approaches in the Information Age Category Government Business Process System (On-nara BPS) Selected as TOP 10 in the World e-democracy Forum (2007, France) e-government Standard Framework Government Organization of the Year at FutureGov Awards 2010 CMMI Level 2 Certification (2010) Government Integrated Data Center (GIDC) 2016 Red Hat Innovation Awards APAC 2011 IT Governance Excellence Award, ITSMF Awards Data Center Excellency Award at FutureGov Awards 2010 Immigration Information System Best Airport Immigration Service, World Airport Awards SKYTRAX (2014) UN Public Service Award for Administrative Innovation (2007) Ranked 1st place for 10 consecutive years in the Immigration Clearance Category in ASQ Awards (2005~)

Korean e-government Map Ministry of Food and Drug Safety http://www.mfds.go.kr Ministry of National Defense http://www.mnd.go.kr Ministry of Foreign Affairs http://www.mofa.go.kr Korea s 22 ministries and 16 offices each have built e-government systems (approximately 1,300 systems). Of these, the following are the selected 21 systems that have been evaluated as greatly contributing to realizing a convenient, efficient, transparent, and secure government. Ministry of Government Legislation http://www.moleg.go.kr Ministry of Land, Infrastructure and Transport http://www.molit.go.kr Intelligent Transport System (ITS) Korea Land Information System (KLIS) Ministry of Science, ICT and Future Planning http://www.msip.go.kr [Korea Post] Postal Logistics Information System (PostNet) Ministry of the Gender Equality and Family http://www.mogef.go.kr Ministry of Trade, Industry and Energy http://www.motie.go.kr Ministry of Justice http://www.moj.go.kr 법질서 Immigration Information System Korea Information System of Criminal Justice Services (KICS) Ministry of Health and Welfare http://www.mohw.go.kr Ministry of Personnel Management http://www.mpm.go.kr Electronic Human Resources Management System (e-saram) Ministry of Agriculture, Food and Rural Affairs http://www.mafra.go.kr National Tax Service https://www.nts.go.kr Electronic National Tax System (Hometax) Ministry of Culture, Sports and Tourism http://www.mcst.go.kr Ministry of the Interior http://www.moi.go.kr General Management and International Cooperation on Overall e-government Government Business Process System (On-nara BPS) e-government Standard Framework Public Information Sharing System Open Data Portal Resident Registration System Civil Service Portal (Minwon24) Government Integrated Data Center (GIDC) Statistics Korea (KOSTAT) http://www.kostat.go.kr Ministry of Public Safety and Security http://www.mpss.go.kr Korea 119 Multimedia Report Service Ministry of Education http://www.moe.go.kr Ministry of Strategy and Finance http://www.mosf.go.kr Digital Budget and Accounting System (dbrain) Public Procurement Service http://www.pps.go.kr Korea ON-line e-procurement System (KONEPS) Ministry of Patriots and Veterans Affairs http://www.mpva.go.kr Anti-Corruption & Civil Rights Commission http://www.acrc.go.kr Ministry of Employment and Labor http://www.moel.go.kr e-participation Portal (e-people) Ministry of Unification http://www.unikorea.go.kr Ministry of Environment http://www.me.go.kr Korean National Police Agency http://www.police.go.kr 112 Integrated Reporting System Ministry of Oceans and Fisheries http://www.mof.go.kr Korea Customs Service https://www.customs.go.kr Electronic Customs Clearance System (UNI-PASS) Korean Intellectual Property Office https://www.kipo.go.kr Intellectual/Industrial Property Office Automation System (KIPOnet) 14 15

Electronic National Tax System (Hometax) www.hometax.go.kr Civil Service Portal (Minwon24) www.minwon24.go.kr Postal Logistics Information System (PostNet) www.epost.go.kr Conven ient Realizing e-government that makes people s lives convenient e-gov. Korean e-government provides online administrative services at anytime, anywhere in order to make people s lives more convenient. All Koreans can use administrative civil services whenever and wherever they want, and can notify, report, and pay a variety of taxes online. Also, quality of life is improved with the application of postal logistics information, traffic information, and patent information provided by e-government. Intelligent Transport System (ITS) Intellectual/Industrial Property Office Automation System (KIPOnet) www.patent.go.kr

National Tax Service Electronic National Tax System (Hometax) www.hometax.go.kr Transparent and convenient tax administration! Online tax service that allows tax filing and payment anywhere, anytime Tax filed through Hometax Corporate Tax 98.4%, Global Income Tax 91.7% VAT 88.9% (as of 2015) Convenient Government Taxpayers can file, pay, prepare tax returns, and process most tax related tasks at home or office online 24/7, without having to visit the bank or tax offices. Percentage of people using Hometax to issue certificates 70% Awards / Pay taxes at home or office Revolutionary decrease in workload for NTS Improve government transparency by preventing tax evasion and fraud World's first tax agency to receive ISO/IEC 20000 certification (2008) Best Practice in Electronic Tax Administration by OECD (2006) Taxpayers can file, pay, prepare tax returns, and process most tax related tasks anywhere with an internet connection, anytime, without having to visit the bank or tax offices. Inefficiency from simple tasks is decreased and errors such as omission and typos are prevented, allowing tax officers to focus on expert tasks, such as analyzing tax sources. Minimize public contacts to decrease the possibility of tax irregularities. Transparent management of national income by networking electronic tax invoice and tax deduction for credit card usage. Global Hometax / 18 19 Hometax, taxpayers had to visit tax offices with documents to pay tax. File taxes directly or through mail! US Germany Iran Uzbekistan Mongolia Georgia Russia China During tax season, the offices were crowded with long lines. Public officers also had to input stacks of documents into the computer and many typos had to be corrected. TAX Ecuador Algeria Saudi Arabia Uganda Nigeria India Thailand Sri Lanka Vietnam Japan Hometax was implemented in 2002, taxpayers can process tax duties conveniently online, without visiting the tax offices. Transparency of tax tasks is increased, as officers can focus their expertise and time on core tasks, such as analyzing tax sources, not on repetitive simple works, such as correcting typos and errors. File taxes anywhere, anytime! Sri Lanka (2010) Mongolia (2011) 2012 : 40 countries visited regarding e-tax (24 visits) - US, Thailand, 11 CIS countries including Uzbekistan, etc. 2013 : 17 countries visited regarding e-tax (15 visits) - Vietnam, Ecuador, Russia, India, etc. 2014 : 11 countries visited regarding e-tax (13 visits) - Germany, China, Saudi Arabia, etc. 2015 : 9 countries visited regarding e-tax (12 visits) - Algeria, Ecuador, China, US, Uganda, etc. 2016(As of June) : 5 countries visited regarding e-tax (5 visits) - Japan, China, Nigeria, Iran, Georgia

Ministry of the Interior Civil Service Portal (Minwon24) www.minwon.go.kr Convenient civil services, useful information Online application and issuance of civil services anytime, anywhere! A public service portal, where civil services can be filed, viewed, or issued online 24/7, without having to visit public offices All necessary civil services are processed through Minwon24. The system gives information on some 5,000 types of civil services designated by law. Over 3,000 civil services can be applied anywhere by internet. Especially, 1,000 documents that are highly necessary to citizens, can be immediately applied and issued online. There is no need to visit public offices for civil services as all the processes are handled through the one-stop Minwon 24. Minwon24 TAX Convenient Government Civil service application Civil document issuance Service for better life Around 400 types of civil services, including move-in notification, can be applied online, without having to visit public offices. Of some 5,000 types of civil documents, over 3,000 can be applied online, over 1,000 can be issued online. Some 50 types of civil documents that are closely linked to citizens lives can be printed immediately. 41 types of daily life information are provided, held by public institutions, including dormant bank accounts, parking tickets, passport information, etc. Immediate issuance No. of views No. of applications No. of issuances 5,099 types 2,936 types 1,133 types 50 types As of August 2016 20, citizens had to visit public offices to process civil services. Moreover, people had to prepare many documents to process civil services, which made them visit office after office. Also, diverse welfare benefits offered by the government, such as child-care support, had to be applied separately. Move-in Notification Foreign language service Awards / Services offered Users Number of use English, Chinese, Japanese, Thai, Vietnamese, Mongolian, and Indonesian language services provided. 2002 2015 2002 2015 2002 2015 393 130K 14.4M 2,937 135M 14.3M 21 UN Public Service Award (2011) Best Public Website by Yahoo (2002)

Postal Logistics Information System (PostNet) www.epost.go.kr Delivery flow at a single glance This is a web-based information system that comprehensively manages the entire mailing process, from reception, shipment, to delivery. It is an advanced system that improves processing time and accuracy by collecting and analyzing mail processing information in real time. Korea Post PostNet Rollout / Phase1 2001.12~2003.8 Basic logistics operation system 13 systems including integrated acceptance, shipment, collection and delivery, and tracking Phase2 2003.8~2004.7 Strategic system to improve productivity 9 systems including parcel logistics, call centers, and customer management Phase3 2004.8~2007.12 Stabilization of PostNet Built DR system Built control system Phase4 2007.12~2010.12 Next generation PostNet Realized realtime logistics system Phase5 2011.01 Built Smart PostNet My Own Post Office Simplified process Enhanced processing time Convenient Government Awards / Integrated system Encompasses the whole mailing process, from acceptance, shipment, to delivery. Interactive system Provides notifications of mail process, estimated time of delivery, and delivery results to customers via the internet and smartphones. Converged system Real-time acceptance information is linked to automated mail sorter and delivery PDA to automatically sort destinations and manage delivery results. CMMI Level 5 (highest level) Certification (2011, 2014) UPU EMS Gold Level Certificate (2004, 2006~2012) Triangle Management Services (UK) World Post & Parcel Awards (2006) Global PostNet / 22 23 Postnet Mail had to be weighed to calculate the price, then sorted by destination and finally delivered to customers. The whole process was done and recorded manually. TAX TAX Kazakhstan Azerbaijan Pakistan Mongolia implementing PostNet By the integrated management of the whole process, mail tracking and real-time statistical analysis are possible. Also, by building a GIS-based control system, the flow and status of mail can be managed systematically. As a result, the mail processing time decreased, costs were reduced, and new sources of revenue were created by expanding new businesses using new technology. * Postal Logistics Service: Self-service mailing service, automated mail sorting service, GIS based tracking, comprehensive monitoring on delivery status and issues PostNet Costa Rica Modernized postal service of Kazakhstan and East Timore Introduced parcel tracking system in Malaysia Provided consulting services to Pakistan, Mali, Costa Rica, South Sudan, Mongolia, and Azerbaijan Mali Republic of South Sudan Malaysia East Timor

Ministry of Land, Infrastructure and Transport Intelligent Transport System (ITS) Smooth and intelligent transport at anytime, anywhere Information is collected from sensors installed on roads and provided to enhance traffic operation, management efficiency, user convenience and safety. Traffic speed GHG emissions 15~20% increase tons decreased 9.1per year Convenient Government Traffic accident sensing 20seconds GHGs Improve traffic flow and decrease greenhouse gas emission Increased average speed of traffic, decreased greenhouse gas emissions, enhanced timeliness of traffic movement, and improved convenience with automated fee collection Increase convenience, Decrease traffic accidents and fatalities Enforced traffic violations and speeding to induce safe driving and prevented secondary accidents by providing accident information to drivers through smartphones Create jobs and new growth engines Provided traffic information at no cost to the private sector so that companies can create new industries using navigation and smartphone apps Accuracy of time estimation when bypassing highway Awards / The Hall of Fame Award at Detroit ITS World Congress (Korea Expressway Corporation, 2014) The Hall of Fame Award at Tokyo ITS World Congress (Seoul TOPIS, 2013) 97% Korea is a small country with a land mass of only 100,000km 2. Of the population of 50 million, 20 million are concentrated in Seoul Capital Area Global ITS / 24 25 Building roads alone could not handle increasing traffic. Korea had to come up with a way to effectively solve traffic congestion, accidents, and air pollution issues created from the increasing number of vehicles. TAX Kazakhstan Mongolia * Accumulated number of registered vehicles: 21,464,224 vehicles (as of June 2016) Azerbaijan Greece ITS has been implemented in Korea since the 1990s. Traffic can be maintained smoothly, and traffic conditions are monitored to detect unexpected situations and respond quickly. BIS(Bus Information System), one of ITS, has led to an increase in the use of public transportation. In particular, after sharing traffic information with private sectors at no cost, new businesses using the information began to grow, becoming Korea s new growth engine. * ITS Services : Real time traffic information provision, Automatic Traffic Enforcement System (Illegal Parking, Speeding, Signal Violation), BIS(Bus Information System), Transportation card payment service Vietnam Paraguay Colombia Colombia(2015, 2011) Greece(2014) Mongolia(2014) Paraguay(2014) Kazakhstan(2013) Vietnam(2012) Azerbaijan(2008)

Korean Intellectual Property Office Intellectual/Industrial Property Office Automation System (KIPOnet) www.patent.go.kr KIPOnet allows users to apply for patents conveniently, anywhere, anytime by providing all patent administrative tasks online, from filing and receiving of applications, examination, to registration. KIPOnet is the world's first Internet-based e-filing system that allows anyone to file his or her patent application via the internet at anytime and anywhere. KIPOnet computerizes Intellectual Property Right (IPR) administration procedures such as filing and receiving of applications, examinations, registrations, and the publication of official gazettes. Costs saved Average time for patent examination reduced 440 million USD per year 6 billion USD accumulated from 1999~2013 21 months (2004) 16.8 months (2011) 11months (2015) Convenient Government Percentage of e-filing 96.3% Anyone can apply for a patent online Available 24 hours a day, 365 days a year Search vast number of technical documents from around the world Awards / Launched the world s first electronic filing service in 1999. Applications can be filed and examined online 24/7, even at night and on weekends, saving time and costs. Built a prior art search system by creating a database of 300 million cases of patent technologies from around the world. Applicants can search for previously registered patents, achieving a dramatic decrease in examination time. e-asia Award from AFACT (2009) ISO20000 Certification (International certification on IT services) CMMI Level 4 Certification (International certification on SW) Global KIPOnet / 26 27 KIPOnet, applicants had to visit KIPO to file for patent and check relevant prior art one by one. The paper applications had to be digitized by the civil servant, and confirmed by the applicant. Filing process was difficult for both the applicant and the civil servant. TAX Mongolia As Industrial Property(IP) administration is now fully online, electronic applications are available 24 hours a day, 365 days a year. The process became convenient and costs were saved. Nationwide, costs were saved from computerization of patent administrative tasks. Applicants can also search for prior art in advance to reduce the failure rate of their applications. In 2005, the entire process from filing and receiving of applications, examination, to registration was computerized for the first time in the world, and Korea developed PCT-ROAD with WIPO for global dissemination. e-filing Azerbaijan Arab Emirates Myanmar Vietnam Paraguay Angola Mozambique United Arab Emirates(2016) African Regional Intellectual Property Organization(ARIPO)(2013) Azerbaijan(2011) Mongolia(2010) Mozambique(2015) Paraguay(2015) Myanmar(2015) Angola(2013) Vietnam(2013)

Korea ON-line e-procurement System (KONEPS) www.g2b.go.kr Electronic Customs Clearance System (UNI-PASS) portal.customs.go.kr e-participation Portal (e-people) www.epeople.go.kr Transp arant Realizing transparent administrative tasks e-gov. Korean e-government is realizing transparent administration and increasing the people s right to know by disclosing the administrative process of tasks online that are closely related to people s lives. The public procurement and customs clearance processes are computerized online to ensure fairness and transparency. The criminal justice process is also disclosed online to gain people s trust. Also, people s voices are actively reflected in policy formulation. Public information is disclosed to the people to help drive new growth engines. Korea Information System of Criminal Justice Services (KICS) www.kics.go.kr Open Data Portal www.data.go.kr Korea Land Information System (KLIS) www.lx.or.kr

Public Procurement Service Korea ON-line e-procurement System (KONEPS) www.g2b.go.kr Fair and transparent electronic procurement All processes from registration to payment are processed online Korea ON-line e-procurement System is a national comprehensive e-procurement system that allows people to do business with the country by processing all the procurement processes online, including registration, bidding, contract, receiving and payment. Yearly increase Tasks processed per person increased Bid Win Payment 99,020(2003) 18,734(2003) 117,386(2003) 238,399(2014) 1997 4.6 by times(2014) 791,739(2014) 664,303(2014) Transparent Government One-stop e Total No. of Employees 1,058(1997) 950(2014) Total No. of Contracts and Orders 220,000(1997) 912,000(2014) No. of Contracts per Employee 208(1997) 960(2014) Single window All public tender notices are required to be posted on KONEPS. Registered vendors are entitled to participate in all public tenders. One-stop service KONEPS is connected to database systems of external public entities such as administrative organizations, certification agencies, and associations to provide one-stop procurement service. Standardization of procurement Standardized procurement service is provided by processing all procurement work online through KONEPS from registration, bidding, contracting, evaluation, to payment. Awards / 2006 WCIT Global IT Excellence Award(WITSA) OECD introduction of KONEPS as a system with a strong pull-through effect on ICT use (2004) 2003 UN Public Service Award 30 Global KONEPS / 31 KONEPS Previously, vendors had to visit multiple offices to process complex paperwork in order to participate in public tender. Furthermore, if vendors did not pay a close attention to tender notices from different organizations, they often missed the deadline. announce ment Bid Mongolia KONEPS as a Single Window All procurement work from registration to payment is processed online through KONEPS as a single window, thereby improving efficiency, productivity, transparency, and integrity. Under the circumstance, Korean e-procurement market has been developed into one of the largest markets in the world. As of 2015, annual transaction through KONEPS marked 66 billion USD. * Compared to 2002, procurement transparency level in 2011 increased by 25%: (2002) 6.8 points -> (2011) 8.52 points Bid Tunisia Jordan Costa Rica Rwanda Vietnam Cameroon Rwanda(2015) Jordan(2015) Cameroon(2014) Tunisia(2012) Mongolia(2010) Costa Rica(2009) Vietnam(2008)

Korea Customs Service Electronic Customs Clearance System (UNI-PASS) portal.customs.go.kr World s fastest and most convenient electronic customs clearance system UNI-PASS is the electronic customs clearance system used by the Korea Customs Service. It is the world s first electronic customs clearance system that automates export/import customs, tax collection and other customs administrative tasks. Increase in customs tax revenue Time required for export / import customs clearance Export Clearance 8B USD (1990) 52B USD (2015) 1day ( 92) 1.5minutes ( 15) Import Clearance 2days ( 94) 1.5hours ( 15) Transparent Government Awards / Fast and secure Connected and Integrated International standard Best Practice of Doing Business, selected by World Bank (2009~2014) World s first 100% electronic customs clearance system, the fastest and most secure among the 180 WCO member countries. Required time for exports: 1.5 minutes, imports: 1.5 hours / Much faster than the global standard of four hours (as recommended by UNCTAD) By linking with export/import authorization organizations, the integrated trading system provides one-stop service and real-time trading/ logistics information. Linkage with 76 government agencies such as the Ministry of Trade, Industry and Energy, Ministry of Land, Infrastructure and Transport, and 260,000 companies including trading companies, shippers, airlines Applies WCO and UN s electronic document standard, making it an internationally standardized system that can be used globally. World Bank s Best Practices of Doing Business in the export/import customs category, for six consecutive years (2009~2014) UNI-PASS for Ecuador (ECUAPASS), winning World Customs Organization Innovation Award (2013) e-asia Award from AFACT (2007) Best Practice of Parcels Tracking System, selected by WCO (World Customs Organization, 2004) Innovative Practice of e-clearance Services, selected by IDB&ADB (2001) Selected as Best Practice by UN Anti-Corruption Forum (2001) 32 Global UNI-PASS / 33 In the 1990s, national trade volume grew rapidly, by 15% on average per year, but there was no convenient and expedient customs clearance system. For people to pass customs, over 100 documents from dozens of organizations had to be filed and submitted. The vicious circle of increasing inefficiency continued. Also, the public did not trust the administration, as they could not fully grasp the process. Document Mongolia Guatemala Dominican Republic Uzbekistan Nepal UNI-PASS was introduced in 2006, 100% electronic customs clearance was realized. Over 180 million electronic documents are processed real-time per year. Ecuador Ethiopia Cameroon Tanzania UNI-PASS, the average processing time for customs clearance was 1~2 days. UNI-PASS, it decreased to 1.5 minutes for export and 1.5 hours for import. It is the fastest among 180 WCO member countries. As the speed increased, logistics costs were reduced, trade volume increased, and tax revenue increased. Tax revenue was $8 billion in 1990, and it grew to $52 billion in 2015. Ethiopia(2016) Cameroon(2015) Uzbekistan(2014) Ecuador(2013) Tanzania(2011-12) Nepal(2011) Guatemala(2009) Mongolia(2009) Dominican Republic(2008)

Anti-Corruption and Civil Rights Commission e-participation Portal (e-people) www.epeople.go.kr e-people, e-participation portal that vitalizes citizen s participation to create a transparent government Time for processing civil complaints General complaint Complex complaint 7.8days(2006) 6.2days(2014) 7.4days(2015) 14.4days(2006) Transparent Government A single window, where citizens can participate in all kinds of civil petitions, civil proposals, policy discussions, whistle-blowing and budget waste reporting Satisfaction rate 66.6points ( 10) 84.4points ( 14) System awareness 2006 2014 26.8% 62.6% One-stop service One-stop processing of complaints by automatically sending them to the appropriate institution among the 910 organizations Citizens' proposal and participation A window where citizens can propose good policy ideas and participate in discussions to take part in the government s policy making Whistleblowing and reporting wasted budget Whistleblowers can file claims about wasted budget, violation of the public interest without the risk of exposure. Awards / Ranked 1st place in three consecutive UN E-government Surveys (the e-participation Index, 2010, 2012, 2014) UN Public Service Award (2011) e-challenge 2008 Conference Best Demonstration Stand Award (2008) Top 10 e-government by the World e-government Forum, France (2006) 34 Global e-people / 35, it was difficult to actively participate in submitting petitions or good policy ideas as it was unclear where to submit them. It was cumbersome for administrative organizations, which had to find the right organizations to take care of the complaint. Also, the government had to be satisfied with its unilateral policy promotion because of the lack of a window where people could listen to the policies that they want to promote. TAX Tunisia e-people Indonesia Now, e-people integrates and connects the civil complaints systems of 910 administrative organizations and public organizations, improving satisfaction rates and shortening process times. Through e-people, complaints and suggestions can be submitted at anytime and anywhere, without the risk of exposure, and without the hassle of visiting public offices. Also, it is a two-way communication window, where the government can also listen to its people s voices regarding its policies. Tunisia(2015-2017) Consulting in Indonesia

Korea Information System of Criminal Justice Services (KICS) www.kics.go.kr Shared information among criminal justice organizations Transparent and expedient judicial process The standardized information system is used by the police, prosecution service, the Ministry of Justice, and the court to process investigations, prosecution, trial, and execution. The information is shared, and results of trials can be confirmed online. Ministry of Justice As the 4 organizations built a standardized information system, they can now share information. Accuracy improved and speed increased. People can view the status of their case at anytime and anywhere through the internet or mobile devices, increasing the transparency of criminal procedures and accountability of criminal justice affairs. The future goal is to improve public online service that can establish customized crime prevention policies, and that people can electronically submit and receive diverse case files, by increasing the number of tasks processed online and building a criminal justice statistical system. TAX Transparent Government One-stop viewing around the clock Shared information among criminal justice organizations Fully electronic summary proceedings The status checking of criminal cases, penalties, electronic civil complaints applications, court records and notifications, and victim support organization searches are available via the internet and mobile, around the clock. Over 400 cases of information are shared by the police, prosecution service, the Ministry of Justice, and the court to improve accuracy of information and speed. When processing summary proceedings such as DUI and unlicensed driving, this can be done real-time electronically, with the consent of the suspect. Number of summary proceedings processed online 98,457(2015) 490,474 accumulated 36 37 Each criminal justice organization had their own systems. When processing information from investigation to trial, there were redundant and inconsistent data. For people to learn the status of their case, they had to contact the court, the Ministry of Justice, prosecution service, and the police. People also had to actually go down to the offices to issue documents and to pay fines. 법원 Prosecution Police Civil service such as viewing case status Information shared among organizations (2015) Including 8,796,043 mobile 30,736,958 accumulated 629,696,941(2015) 3,179,815,983 accumulated

Ministry of the Interior Open Data Portal www.data.go.kr Create added value and vitalize the economy by freely using public data. As an app was released, which let people know of the location of hospitals that meet their needs, such as daytime, nighttime, and checkups, this issue was resolved. Transparent Government Public data owned and managed by the central government, local governments and public institutions are opened and provided through a single window in a way that people can freely make use of it. This app was developed as the original information on hospitals location nationwide as well as operating hours is provided by Health Insurance Review & Assessment Service, under the Ministry of Health and Welfare through the Open Data Portal. Over 17,000 useful data owned by the government and public organizations are provided for free through the portal. The private sector and corporations are profiting off of these public data and people s lives have become more convenient. *Data currently disclosed : 16 fields including education, land management, public administration, finance, industry and employment, social welfare, food and health, and cultural tourism Free disclosure and use of public data Provide integrated, visual data Increase convenience using public data Modu Parking : Use parking lot data to provide information on nearby parking lots and parking fees Naver Map : Use real-estate information on 38 million lots of land to provide the fastest route to the destination searched Good Doc : Use hospital and disease information to provide appropriate hospital search service for different situations K-Weather : Use neighborhood weather forecast service and weather information to provide weather broadcasts and customized weather information service Red Table : Use national tourist information and business information to provide recommendations on local cuisine to foreign tourists 17,000 data owned by the government are disclosed and freely used by people to create added value for companies, youth employment, and increase services for convenient life. Consolidate and visualize data from dispersed government agencies. The private sector can use public data to continuously develop services such as restaurant recommendations, parking lot locations and reservations, and the weather forecast. Statistics on disclosed public data (as of August 2016) Disclosed data 2013 2015 5,272 3.2times increase 17,064 38 39 For example, if an emergency occurred during a weekend or late at night To check which hospital was open, people had to call every single hospital or visit them one by one. Used data Examples of data usage 2013 2015 2013 2015 13,923 42 100.6 times increase 1,401,929 22.4times increase 943 Awards / Ranked 1st place in OECD Open Government Data Index (2015) Public/Medical Category Award, the 12th Web Award Korea (2015)

Ministry of Land, Infrastructure and Transport Korea Land Information System (KLIS) www.lx.or.kr Integration of land register system! Increased user convenience by simplifying procedures Time needed to issue land registry 20minutes Now Immediately Transparent Government Information System based on database of land use, ownership, transactions, land value, development, land use restrictions and other information to provide information needed by public organizations in developing land-related policies, and to provide comprehensive land information to civilians. Time needed to access land information 10days Now Immediately Time needed to allow land transaction Now 1day 10days Cadastral information network and integration Linked cadastral map/serial Cadastral Map/compiled map and comprehensively managed the DB of cadastral maps to gain data consistency and integrity. Realization of 3-tier architecture Selected an open, standard architecture composed of DB server, application server, and 3-tier client to improve system expandability and to provide online land-related document issuance service. Integration of application system Decreased overlapping tasks, improved work efficiency, and shared electronic resource by integrating application systems. Awards / Grand Prize, Korea Administrative Policy Improvement Competition (2012) Global KLIS / 40 41 KLIS Kyrgyzstan Individual systems had their own DB of cadastral maps, leading to an overlap of data and a decrease in integrity. The users were confused because two or more systems processed similar tasks. TAX Tunisia Uzbekistan Bangladesh Indonesia Laos Uruguay Tanzania Sri Lanka Cambodia KLIS Computerization of land-related administration increased work efficiency and accuracy. Land-related tasks were informatized and quality of civil service was greatly improved. Through KLIS, land-related information can be understood in advance and effective promotion of various planning and development projects can contribute to diverse socio-economic developments such as establishing regional development and urban development plans. Uzbekistan(NGIS project 2016~2018) Kyrgyzstan(Integrated management system of land information in Kyrgyzstan, project management consulting 2016~2018) Laos(road surveying 2006~2007) Tunisia(land management infrastructure master plan 2016~2017) Sri Lanka(dispatching experts 2014) Bangladesh(F/S on land management system 2013~2014) Tanzania(KSP 2017~2019) Indonesia(global village program (habitat) 2013) Cambodia(cadastral surveyor training 2007) Uruguay(technical support for advancement of national cadastral agency advancement 2014~2015, improvement of cadastral map accuracy 2016~2017)

Digital Budget and Accounting System (dbrain) www.digitalbrain.go.kr Government Business Process System (On-nara BPS) e-government Standard Framework www.egovframe.go.kr Efficien t Realizing efficient administrative tasks e-gov. Korean e-government is realizing effective administration. Efficiency of administrative tasks are improved by building systems such as On-nara, where all administrative tasks are done online, dbrain, where national finances are comprehensively managed real-time, and e-saram, enabling performance based HRM. Also, by providing a standardized framework for software development, the burden of overlapping development was diminished, and administrative task processing time was dramatically shortened due to sharing administrative information. Through this, costs, human capital, and time were saved, and work efficiency was improved. Public Information Sharing System www.share.go.kr Electronic Human Resources Management System (e-saram)

Digital Budget and Accounting System (dbrain) www.digitalbrain.go.kr Integrated and connected system, real-time management of all national financial activities Integrated financial information management system where the lifecycle of national finance, from finance operation planning, budget planning, execution, asset/liability management, settlement, to performance evaluation can be managed Ministry of Strategy and Finance Number of users Visitors per day Process volume Funds transferred per day 60,428 (as of 2015) 15,490visitors Daily transfers to national funds 470K cases About6.2B USD About3.2B USD per day on avg. (as of 2015) 1.9% to yearly budget (as of 2015) 2015 1% to yearly budget (as of 2015) Efficient Government Built integrated financial information management system Performance-focused financial operation system Real-time management of revenue/expenses Awards / Supports rational policy decision making process with integrated and combined management of financial information of all ministries and relevant organizations. Strategic distribution of finances and performance-focused management, creating the essence of financial policy innovation. All revenue/expenses tasks are automated through the electronic notification/payment system and electronic fund transfer system. 2013 UN Public Service Award, 1st place in the Promoting Whole-of-Government Approaches in the Information Age Category Global d-brain / 44 45 Budget systems and accounting systems were not connected, making it difficult to use real-time financial information and review investment funds. Also, the system was on a cash basis and single-entry bookkeeping basis, so revenue and expenses were recorded and accounting components were missing. Therefore, the concept of cost was lacking when seeing the performance of state projects. It was difficult to understand financial information at a glance, and thus difficult to make rational financial policy decisions. TAX Honduras Turkey Mongolia Russia Philippines dbrain It became easier to review investment funds as real-time information on assets and liabilities are shared. Also, by implementing an accrual basis, double-entry bookkeeping system, mid to long-term financial risks can be predicted readily, and immediate review of records is possible, enhancing the reliability of accounting information. By linking with financial related information systems, efficient distribution of funds and rational decision-making are possible. Colombia Peru Hosted seminars organized by the World Bank, IDB and ADB (13 times) Indonesia Shared experiences of financial innovation and dbrain by reciprocal visits to Indonesia, Mongolia, Turkey, the Philippians, etc. (60 times) Signed MOUs with Russia, Honduras, Colombia, Peru, etc. (6 MOUs)

Government Business Process System (On-nara BPS) Foundation of administrative collaboration for communication and cooperation of all civil servants Ministry of the Interior On-nara BPS is a business process system where planning, document creation, reporting, decision-making and approvals are completed online. In addition, the results are recorded, accumulated, shared, disclosed, and opened. All tasks can be managed based on standardized work processes regardless of individual task characteristics. Comments made during the decision-making process can now be managed systematically, and by implementing the electronic approval process, transparency and responsibility of administrative tasks are guaranteed. Also, through On-nara, all government task procedures are systematically recorded and stored, for accumulating experiences and knowledge in the system, and to minimize trial and error. Efficient Government e- Approval Efficient processing Guarantee administrative transparency and responsibility Standardization of procedures Awards / As results from the tasks are categorized and accumulated according to criteria such as function and purpose, the turnover of work history is possible. Furthermore, as previous resources can be searched for and used, efficient task processing is possible. As the comments, such as orders, decisions made, and edits to the created documents and the decisionmaking process are systematically managed on document management card, transparency and responsibility of administrative tasks are guaranteed. The practice of changing task levels according to person and situation is standardized through the system, allowing for all tasks to be processed based on standardized work processes regardless of individual task characteristics. Selected as TOP 10 in the World e-democracy Forum (2007, France) Global On-nara BPS / 46 47 Existing work practices Uzbekistan Comments made during the policy decision-making process were not properly recorded or managed, making it difficult to guarantee the responsibility for policies. Most of the work was processed based on relations and experiences as a system for sharing existing information was nonexistent. Indonesia Supported the Establishing the Master Plan of Cloud-based On-nara System project in Uzbekistan (2016) Hosted workshop to improve e-government competence through On-nara system education in Indonesia (2015)