A Global Partner Of: In Association With: Balanced Scorecard Lead A Balanced Scorecard Planning And Management System Implementation Course Benefits: Please ensure you meet the necessary Prerequisites mentioned inside the brochure 1. Comprehensive approaches to strategic planning, strategic thinking, strategy mapping, strategic management, performance measurement and target setting, initiative prioritization, performance information systems, and program evaluation Delegates are required to bring their laptop to this course 2. The Institute s Nine Step methodology for building and implementing Balanced Scorecard (BSC) planning and management systems 3. Communications strategy development and change management aspects of the Balanced Scorecard journey 4. Facilitation and coaching skills necessary to lead team workshops to develop your Balanced Scorecard system 5. Develop your own Balanced Scorecard system with the help of an experienced consultant 19-23 November 2017* The Conrad Hotel, Dubai, UAE www.informa-mea.com/bsmpcourse
Your Expert Course Director Eddy Abou Chakra Managing Partner Vanguards Consulting Informa s training programmes and solutions are delivered by renowned industry experts and thought leaders with extensive practical experience. Our courses are stimulating, comprehensive and well structured, allowing delegates to enhance their professional development and capability. We are a leading training provider in the Middle East, with a portfolio of subject matter across the following sectors: Audit, Risk & Governance Business Operations Engineering, Operations & Maintenance Finance Healthcare Human Resources IT Leadership & Management Who Should Attend Eddy is the Founder and Managing Partner at VANGUARDS Consulting. He has over 20 years of strategy and business transformation experience acquired through various engagements in Middle East, and Europe. His key focus is on strategy formulation, strategy execution, performance management, organisation transformation, business process improvement, information systems, marketing, and business development. Eddy has advised governments, financial institutions, telecom operators, construction and real estate companies. He has led major strategy and transformation engagements with key focus on value proposition enhancement, governance, technology, product development, service delivery, business models, due diligence, and HR. Eddy has extensive experience in leading focused strategy engagements as well as large transformation projects. Eddy held various positions in international audit and consulting firms and headed the IS Audit and consulting function at two of the top 10 international audit and consulting firms. Eddy is a Certified Information Systems Auditor (CISA ISACA), certified Balanced Scorecard Master Professional (BSMP George Washington University), and Certified E-business Consultant (CEC ICECC). Marketing, Sales & Communications Oil & Gas Procurement & Supply Professional Development Project Management Real Estate Strategy Management Telecoms This application course is for Certified Balanced Scorecard Professsionals who want to achieve the highest level of certification Master Professional Certification from the Balanced Scorecard Institute. This course is a way to upgrade their work to full BSMP certification. The program is ideal for participants charged with building, implementing, managing, and sustaining Balanced Scorecard planning and management systems. It was developed for members of internal Balanced Scorecard teams who want to learn how to build, deploy, and sustain scorecard systems, and to help them incorporate lessons learned and best practices into the development of a strategic management system. About The Balanced Scorecard Institute The Balanced Scorecard Institute provides training, certification and consulting services to commercial, government, and nonprofit organizations worldwide. The Institute applies best practices gained from hundreds of consulting assignments and 5,000 trainees in Balanced Scorecard, strategic performance management and measurement, strategic planning, and change management to help executives, managers and analysts transform their organizations into performance excellence organizations. The Institute also provides, through the balancedscorecard. org website, extensive resources, including case studies, white papers, articles, and other information based on lessons learned from extensive experience in building strategic management and performance measurement systems using our award-winning Nine Steps to Success TM Balanced Scorecard methodology. Certification and training related to the Nine Steps to Success are for facilitation and personal use only. The Nine Steps to Success methodology is the Institute s intellectual property and its use without a formal affiliate or associate agreement with the Institute is prohibited. The George Washington University College of Professional Studies (GWUCoPS). Assessment And Certification 1. Satisfactory attendance delegates must attend all sessions of the course. Delegates who miss more than 2 hours of the course sessions will not be eligible to sit the course assessment 2. Successful completion of the course assessment Delegates who do not meet these criteria will receive an Informa Certificate of Attendance. If delegates have not attended all sessions, the Certificate will clearly state the number of hours attended. Would you like to run this course in-house? Our in-house training division Tel: +971 4 4072624, Email: cts@informa.com www.infoma-mea.com/cts
Balanced Scorecard 19-23 November 2017* The Conrad Hotel, Dubai, UAE Course Overview This is a required course for Balanced Scorecard practitioners who want to achieve the highest level of certification Master Professional Certification from the Balanced Scorecard Institute. This course is designed for those who have already achieved the BSP certification and passed the exam. This course includes advanced Balanced Scorecard topics, mentoring from a senior Institute certifying trainer, and the development of a student practical application. This five-day course uses the Institute s nine-step Balanced Scorecard framework: Building and Implementing a Balanced Scorecard: Nine Steps to Success. The course is taught in an interactive manner, using lectures, lessons learned, practical examples, mentoring with specific help on each student s application example, shared participant experiences, before and after scorecard examples from actual client engagements, certification exam preparation, and practice sessions. The culmination of the course is a student presentation to the class and instructors. The goals of this course are to: Learn advanced techniques for building and implementing a Balanced Scorecard performance management system including strategic planning, strategic management, performance measurement and target setting, initiative prioritization, performance information systems, and program evaluation Learn advanced communication and change management aspects of the Balanced Scorecard journey Learn facilitation and coaching skills necessary to lead and participate in team workshops Learn how to overcome the ten most common challenges to success, and practice building a scorecard application under the eye of an experience certifying Balanced Scorecard trainer Learn how to cascade the enterprize scorecard throughout the organization Develop a full BSC using the Nine Steps to Success TM, stage by stage, throughout the week culminating in a presentation on Day Five as part of the course assessment and exam Successful implementation techniques will be taught, as will tips and tricks for dealing with implementation issues standing in the way of successful scorecard programs. Change management and facilitation skills will be taught and participants will have a chance to practice these skills. Course Methodology For each step of the course, we will use case studies and exercises in small groups to allow each participant to practice facilitation techniques and receive feedback from the instructor. You will work with your colleagues from a wide variety of organizations with different perspectives. You come to the program with an application example from your organization or from a personal interest area, and you build your scorecard during the class, with expert instructor feedback at each step of the process. Course Materials Over 200-page workbook and over 220-page resource book, in addition to other handouts including case studies and templates Performance Toolkit with worksheets for each step of the methodology Readiness assessment and lessons learned tips Sample organization assessment survey with questions Sample strategy maps on large-format charts Packet of case studies and exercises Advanced practitioner toolkit material, including templates, detailed guidelines for facilitation, sample schedules for building a scorecard system, definitions, and a summary of each step in the process Prerequisites This course is designed for participants that have already completed the Balanced Scorecard Professional Certification Boot Camp plus passed the BSP Certification Exam. Participants are highly discouraged from taking the application course immediately after taking the BSP program, as the application program experience is improved dramatically when the participants have real world problems to discuss and address. It is recommended to allow for at least three to six months of practical experience using the framework after completing the BSP program before taking the application course. Participants will need to come prepared to develop a real scorecard based on their needs.
Course Timings: Registration will be at 08:00 on Day One of the course. The course will commence at 08:30 and conclude at 17:00. There will be refreshment breaks at appropriate times and lunch will be served at 12:30. Day One To Day Three Introduction Introductions, expectations, and participant knowledge Workshop objectives Agenda, schedule, and logistics Introduction to the workbook and course definition Application development, presentation description and requirements Overview Of Balanced Scorecard Principles Learning Objectives: Review the basic principles of Balanced Scorecard strategic planning and management systems; discuss building, implementation, and sustainment issues; discuss critical success factors of successful systems; discuss managing the scorecard project; contrast the differences and similarities in scorecard systems for different organizations; discuss a typical BSC cycle Review and contrast different approaches to performance management and measurement Benefit of scorecard systems Differences among business, government, and nonprofit scorecard systems Review of the basic components of scorecard systems, and how they fit together Summaries, challenges, and lessons learned for each scorecard system framework step Sample BSC strategies, strategy maps, and performance measures Challenges of scorecard systems and how to overcome them The Balanced Scorecard Development Process Learning Objectives: Discuss principles and success factors of managing scorecard development programs; contrast the differences and similarities in scorecard systems for different organizations; discuss a typical BSC cycle; learn effective facilitation techniques Managing the process Creating a realistic scorecard development schedule Securing resources and getting people on-board Dealing with objections Facilitating scorecard development workshops Day Four Change Management Aspects Of Balanced Scorecard Systems Learning Objectives: Understand the people side of implementing a change initiative; obstacles and how to overcome them Use a readiness assessment to define the organization s readiness for change Theories of change Review models for change from experts in the field of change management Developing a change management plan Class dialogue Advanced Scorecard Development Techniques Learning Objectives: Advanced techniques for surveying customers and employees, strategy mapping, performance measurement and target setting, initiative management, and scorecard cascading; rewards and recognition Changing hearts and minds through interactive communications Employee motivation Rewards and incentives Tips on building and sustaining employee buy-in Advanced performance measures considerations Cascading the scorecard throughout the organization aligning vision, strategy, and work Project management Best practices Day Five Managing With The Balanced Scorecard Learning Objectives: Organization considerations for managing scorecard systems; using scorecard information to improve performance; strategic budgeting Implementation issues Review of software options for collecting, verifying and validating performance data and information Strategic budgeting using the Balanced Scorecard Using performance information to improve organization performance Sustaining the scorecard system Application And Certification Exam Learning Objectives: Present the practical Balanced Scorecard example for the organization, that has been developed over the past five days 20-minute presentation Critique, feedback and review Work through issues facing the scorecard Implementation in your organization
Balanced Scorecard 19-23 November 2017* The Conrad Hotel, Dubai, UAE +971 4 335 2437 +971 4 335 2438 register-mea@informa.com www.informa-mea.com/bsmpcourse Informa Middle East Ltd. PO Box 9428, Dubai, UAE The In-house training division of Informa Middle East WOULD YOU LIKE TO RUN THIS COURSE IN-HOUSE? Save training $$ and create learning experiences relevant to your business. To customise this course and increase value and impact, contact Leigh Kendall on +971 4 407 2624 or email the team at cts@informa.com Event Balanced Scorecard Master Professional (BSMP) Certification Application Course 19-23 November 2017* Course Fee Before 10 September 2017 Course Fee Before 15 October 2017 Final Fee US$ 4,495 US$ 4,995 US$ 5,495 DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL: +971 4 335 2483 E-MAIL: a.watts@informa.com Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance. *Book and pay full fee for two colleagues and the third attends for FREE. Not applicable in conjunction with corporate discounts. Payment to be settled before start of the course to avail the offer. The 3 for 2 offer is valid on full price final fee registration only. All registrations are subject to our terms and conditions which are available at www.informa-mea.com/terms. Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full. DELEGATE DETAILS First Name: Surname: Job Title: Company: Address: Postal Code: Country: City: Tel: Mobile: Fax: Email: PAYMENTS A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. BC6886 AVOID VISA DELAYS BOOK NOW Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-gcc nationals may take several weeks to process. CANCELLATION EVENT VENUE: The Conrad Hotel, Dubai, UAE Tel: +971 4 444 7444 If you are unable to attend, a substitute delegate will be welcome in your place ACCOMMODATION DETAILS Registrations cancelled more than 15 days before the Event are subject to a US$ 250 administration fee Registrations cancelled between 14 8 days before the Event are subject to a 25% cancellation fee Registrations cancelled 7 days or less before the Event must be paid in full We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the Hospitality Desk for assistance on: All registrations are subject to acceptance by Informa Middle East which will be confirmed to you in Tel: +971 4 407 2693 Fax: +971 4 407 2517 writing Email: hospitality@informa.com Due to unforeseen circumstances, Informa reserves the right to cancel the course, change the programme, alter the venue, speaker or topics For full details, please visit www.informa-mea.com/terms-and-conditions-for-delegates SN/MB Strategy Management/Business operations Copyright Informa Middle East Ltd OJ