Inaugural Session of CII-MoFPI-QCI Sensitization on Food Safety Systems at Hydrabad, 13 Feb 2009 Rs 250 crore earmarked for Food Processing with high priority on Food Safety and Quality Identifying the need for Food Safety and Quality at the MoFPI-CII-QCI Sensitization Program on Food Safety Systems CII-IQ's Expert Group on FSQ focuses on Capability Building The reconstituted CII-IQ Expert Group on Food Safety and Quality (FSQ) had its first meeting on 12 February 2009 at New Delhi. in Hyderabad on 13th February, Mr K.Rajeswara Rao, Joint Secretary, Ministry of Food Processing Industries, Government of India said that the Ministry is according a top priority to the sector and has earmarked Rs 250 crore towards this in the 11th Five Year Plan. Laboratory Management & Internal Audit as per ISO / IEC 17025:05 16-19 February 2009, ARAI, Pune Read More... Laboratories generating Certificates on Testing and Calibration needed for national and International trade benefited from this programme attended by 28 delegates from 20 Organisations... CII-IQ s 1st FSQ Expert Group meeting 12th Feb 2009, New Delhi in progress Forthcoming Events Read More... Workshop on Calibrating External Auditing Skills 6 7 April, Mumbai Internal Auditor Training for ISO 22000: FSMS 8 9 April, Bangalore Organisations like Tata Teleservices, Pepsico, Delhi International Airport, Schneider Electric, NALCO & Digital benefited from this highly interactive workshop Workshop on Customer Relationship Management 3 4 February 2009 : New Delhi Read More... Read More... Programmes Conducted Workshop on Producing Zero Defect through Statistical Techniques 11-12 February, New Delhi Workshop on Assessment for Business Excellence 10-13 February, Bangalore Copyright 2009 CII-IQ. All rights reserved Read More... Read More...
Dear All, Please find below the January - February, 2009 issue of Quality News, a monthly e-publication from CII Institute of Quality. It is our continuing effort to provide meaningful and relevant information on the various areas of our work through the Institute. We look forward to your views and suggestions. Regards, P Girish Principal Counsellor & Head, CII Institute of Quality Near Bharat Nagara, 2nd Stage, Magadi Main Road, Vishwaneedam, Bangalore 560091 Tel: +91-80-23289390 (D) / 23289391/6085/7690 Email: p.girish@cii.in Website: www.cii-iq.in
Rs 250 crore earmarked for Food Processing with high priority on Food Safety and Quality Inaugural Session of CII-MoFPI-QCI Sensitization on Food Safety Systems at Hydrabad, 13 Feb 2009 (L-R): Mr Utpal Sengupta-Chairman-CII-AP Chapter Dr Indrani Ghose-Principal Counsellor-CII-IQ Mr B Venkataraman-Director, QCI; Mr K Rajeswara Rao-Joint Secretary- MoFPI-Govt of India and Mr S Kannan- Director & Head - CII Andhra Pradesh Identifying the need for Food Safety and Quality at the MoFPI-CII-QCI Sensitization Program on Food Safety Systems in Hyderabad on 13th February, Mr K.Rajeswara Rao, Joint Secretary, Ministry of Food Processing Industries, Government of India said that the Ministry is according a top priority to the sector and has earmarked Rs 250 crore towards this in the 11th Five Year Plan. Addressing the 1day program, where Dr Indrani Ghose, Principal Counsellor, CII-Institute of Quality was the lead faculty, Mr Rao highlighted the various initiatives being implemented under the 11th Plan such as schemes for Quality Assurance, Codex Standards, R&D, strengthening the Codex Cell, setting up and upgrading of Food Labs and promotional activities like Exhibitions, Seminars, Workshops, Publications, short films and documentaries. In his address, he emphasized that it was vital to sensitise the masses about aspects of protecting themselves against foodborne illness. He mentioned that in addition to these, the Central Government with the help of CII, Municipal bodies, NGOs & others are implementing a novel scheme to improve the safety of Street Food. Safe farm produce could be rendered unfit for human consumption during transportation, storage, packaging and food preparation if handled unhygienically said Mr Utpal Sengupta, Chairman, CII, AP Chapter and Vice Chairman Agrotech Foods Limited. Cost Reduction and enhancement of production efficiency by categorically identifying Waste, Strain and Inconsistencies in the operations are the key challenges oganisations face for implementing effective and sustainable Food Safety Systems. Dr Indrani Ghose in her presentation took the delegates through the implementation methodology of 3M, 5S, GHP, GMP, ISO 22000 while the Regional Director, Indian Institute of Packaging, Mr B.K.Karna and Mr Arun Methan, Metro Cash and Carry outlined the trends in Food Safety in Packaging and Transportation and Expectations of Modern Trade from the Food Processing Sector.
CII-IQ s FSQ Expert Group identifies Capability Building to meet domestic and global demands CII-IQ s 1st FSQ Expert Group meeting,12th Feb 2009, New Delhi in progress The reconstituted CII-IQ Expert Group on Food Safety and Quality (FSQ) had its first meeting on 12 February 2009 at New Delhi with Mr Uttam Chatterjee, Regional Director- Quality- Asia Region, Hindustan Unilever Ltd as the Chairman. The purpose of the meeting was to draw inputs from the experts and understanding industry needs better for aligning its activities and initiatives in the area of FSQ.
Laboratory Management & Internal Audit as per ISO / IEC 17025:05 16-19 February 2009, ARAI, Pune Delegate From 20 Companies For adopting TQM, the manufacturing sector has to establish an efficient and effective control in measurement system that includes Laboratory Measurement System. This results in producing products with decreasing rejections and is more acceptable to customers. In order to establish a control on measurement system in the laboratory ISO / IEC has brought out a standard ISO/IEC 17025:05 for developing competence and carry out tests and / or calibration including sampling. This standard covers testing and calibration using standard methods, non-standard methods and laboratory development methods. This standard is applicable to first, second and third party laboratory carrying out tests and / or calibration. This international standard is for use by laboratories in developing their management system for quality, administration and technical operations. This programme will enable participants understand the requirements of all clauses of ISO/IEC 17025:05 for personnel competency and lab capability that are to be implemented and maintained by laboratories intending to generate testing and / or calibration report / certificate acceptable by customers nationally and internationally. While the course objective included Design and implementation of ISO / IEC 17025:05 requirements for laboratories.
Enabling participants to develop quality system documentation as required by the standard. Learning about Internal Auditing types, stages, phases, conducting audit & reporting. The methodology adopted included presentations, interactive sessions, group exercises, case studies followed by a mock laboratory audit on the last day. 28 participants from 20 organisations, trained by Mr B Singh, NABL panel trainer, received a Certification of Participation having covered the following topics Basic Quality concepts National / International relevance of Accreditation History and Evolution of ISO / IEC 17025:05 Understanding Management Requirements Clause 4.1 to 4.15 Understanding Technical Requirements Clauses to 5.1 to 5.10 Documentation Structuring and Developing Quality Manual procedure. Internal Audit Understanding types, stages, phases and conducting audit Hands on training on Auditing Laboratories & Audit reporting Accreditation Process details For more details about the programme please contact r.n.chowdhury@cii.in
Workshop on Customer Relationship Management 3 4 February 2009 : New Delhi In today s competitive scenario, it is extremely important for organizations to understand their customer segments and their needs. Proactive involvement with customers in order to discuss and address their needs, expectations and concerns is an absolute requirement. Products & services are designed and developed, produced and delivered; based on the needs and expectations of the current customers as well as non-customers. It is essential to effectively serve the customers through the value chain and enhance the relationship, to develop loyalty. This in turn would lead to enhanced business success. Hence, determining and meeting customers day-to-day contact requirements is of prime importance. Also, there has to be an efficient and effective methodology to handle feedback received from day to day contacts including complaints. Customers perceptions of the organization s quality of services are based on what they encounter in their interaction with its people, products and services. It is also influenced by the feedback customers receive from others based on their interactions. Thus, organizations need not only to understand their current value delivery system and re-design their customer-facing business processes from the end customer s point of view but also need to continuously innovate in the ways they provide support to their customers resulting in enhanced customer loyalty. CII Institute of Quality organised a Workshop on Customer Relationship Management on 3 4 February 2009 at New Delhi. The objective of the workshop was to discuss all the issues pertaining to CRM and develop enhanced understanding as to how to address
these, thorough real life examples, case studies and through the experiences sharing of the participants. The workshop taught the participants as to how CRM can help increase revenues and enable organizations to better manage communications across the value chain including sales, marketing, dealers, customers, and grow brand image and customer loyalty. The detailed coverage of the programme included : Determining and meeting customers day to day contact requirements. Handling feedback received from day to day contacts including complaints. Proactive involvement with customers, in order to discuss and address their needs, expectations and concerns. Following up on sales, servicing and other contacts in order to determine levels of satisfaction with products, services and with other customer sales and servicing processes. Seeking to maintain creativity and innovation in the customer sales and servicing relationship. Establishing partnerships with customers which add value to the supply chain. Using regular surveys, other forms of structured data gathering and data gathered during day to day customer contacts in order to determine and enhance customer relationship satisfaction levels. Advising customers on the responsible use of products. 23 participants including Customer Relationship Managers, Marketing Managers from 13 organisations like Tata Teleservices, Pepsico, Delhi International Airport (P) Ltd, Schneider Electric, NALCO, Thomson Digital etc attended this two - day highly interactive workshop. The faculty for the workshop was Mr Ranjanga Sivakumar. The participants were given a course completion certificate by CII Institute of Quality. For more details on this programme, please contact amitabh.vyas@cii.in
CII Institute of Quality Programmes conducted during February, 2009 Workshop on Producing Zero Defect through Statistical Techniques 11-12 February, New Delhi CII Institute of Quality, with the support of Quality Council of India (QCI), organized a Workshop on Producing Zero Defect through Statistical Techniques (Implementing MSA & SPC on Production Shop) on 11 12 February, 2009 at India Habitat Centre, New Delhi. In view of achieving more business success in the open market, the Industries are gearing to adopt Zero Defect Approach and therefore with this reason the workshop aimed at addressing different statistical methods (i.e. Statistical Process Control Methodology) to be used for evaluating and analyzing the capability of the measurement systems (i.e. Measurement System Analysis Technique) as well as controlling manufacturing process variations to achieve zero defects in mass production environment. There were 20 participants from 9 companies. The workshop was conducted by Dr. R.N. Chowdhury, Principal Counsellor, CII Institute of Quality and Mr. Vivek Ghodke, Consultant. Workshop on Assessment for Business Excellence 10-13 February, Bangalore Mr. P Girish, Principal Counsellor and Head CII-IQ and Mr. C V Subrahmanyam, Principal Counsellor CII-IQ conducted this programme which was attended by 9 participants from 7 organisations. Learnings from this workshop included appreciation of the Business Excellence Model, understanding of the various Criteria for Excellence and how to evaluate Excellence in Business Organizations. Programme on Manufacturing Excellence Good Maintenance Practices for SMEs for Food and Non Food Sector 24-25 February, New Delhi CII- Institute of Quality organized this programme which was conducted by Mr. Sibasis Basu, Counsellor, L M Thapar Center for Competitiveness for SMEs and CII- Eastern Region. The objective of the programme was to sensitize the participants on the concepts of Good Maintenance Practices to increase Uptime of the Equipments in Food and Non Food Sector through classroom and syndicate exercises based on sector specific participation. Participants were apprised on various ways to reduce the maintenance cost and how maintenance can be a profit centre. There were 12 participants from 7 companies.
CII Institute of Quality Training Calendar April 2009 2-3 April, Pondicherry Jishu Hozen Workshop 6-7 April, Mumbai Workshop on Calibrating External Auditing Skills 8-9 April, Bangalore Internal Auditor Training for ISO 22000: FSMS 15-17 April, Delhi Strengthening MR Skills 15-16 April, Gurgaon Complete Manager (six months programme) 16-17 April, Bangalore Achieving Warehouse Competitiveness 16-18 April, Bangalore Competency Mapping & Assessment 17-18 April, Bangalore Customer Relation Management for Healthcare 21 April, Delhi TPM Deployment seminar 21-24 April, Bangalore Workshop on Assessment for Business Excellence 24 April, Hyderabad Quality Maintenance Seminar
27-28 April, Bangalore Producing Zero Defect through Statistical Techniques (SPC + MSA) 23-24 April, Delhi Food Safety and Quality in Packaging and Transportation 29-30 April, Bangalore Programme on Central Excise & Service Tax 24-25 April, Delhi Performance Measurement: Evidence Based Healthcare Management 27-29 April, Bangalore Six Sigma Black Belt Certification Course (Level 1) 28-29 April, Delhi Enhancing Productivity & Quality thru 3M & 5S 28-29 April, Bangalore New Product Development : A Strategic Approach
CONTACT US TQM Division CII - Institute of Quality Plot No. 249 F, Udyog Vihar, Phase IV, Sector 18, Gurgaon - 122015 (Haryana) Near Bharat Nagara, II Phase, Magadi Main Road, Vishwaneedam P.O., Banglore - 560091 Tel: 0124 4014060-67,4014051 Fax: 0124 4014080 Email: iqeditor@cii.in Tel: 080 23289391/6085/7690 Fax: 080 23289388,23580314 Email: iqeditor@cii.in