Date as Postmarked Reference: 12817 Registered Manager - Community Support & Supported Living Wellingborough Thank you for your interest in the above post, please find the specific role requirements and duties for this post detailed within this document. When completing the application form you may submit additional documentation however we cannot accept a CV as a completed application. Please note the following: Once you have submitted or posted your application form allow 10 working days after the closing date for a response. As we do not notify applicants of an unsuccessful application, if no response has been received within this time, please accept this as confirmation that your application has been unsuccessful. Unsuccessful applicants must wait 6 months before applying for a vacancy at Creative Support. Please return the completed application form to Creative Support in the enclosed Freepost envelope or to Recruitment, 5 th Floor, Head Office, 35 Dale Street, Manchester, M1 2HF. Due to our charitable organisational status all application forms submitted without use of the Freepost envelope must be done so using the correct postage amount. Creative Support cannot accept receipt of forms which carry a surcharge due to incorrect postage amounts. Closing Date: 29 January 2016 Yours faithfully Recruitment Department Encs: Application Form Philosophy Statement Additional Information Finalised by: A.Lunts All staff are subjected to enhanced DBS checks Page 1 of 8
JOB DESCRIPTION - REGISTERED MANAGER - COMMUNITY SUPPORT & SUPPORTED LIVING Wellingborough Hours: Accountable to: 37.5 hours per week, to be worked flexibly according to the needs of the service. Community Services Manager/Locality Manager The post involves the operational management of a number of services to include: A community based Support Service delivering individually tailored packages of care and support services to 40 people in the community and/or their own homes. This is a range of 24 hour support packages and shorter engagement visits. The role also involves the management of two supported living services in Wellingborough, which provide supported accommodation to 14 people under a Supported Living model; the service also provides a lower level of accommodation support to people residing in 9 Flats in a bespoke service. All services are based within Wellingborough and the surrounding villages The service supports a management team that you will lead and provide managerial oversight to, a staff and management team of 74 people. You must have previous management experience in a similar setting and be willing to do direct client support (including personal care). Your role will include: Fulfilling the role of Registered Manager for the services that you have direct control over. Ensuring that the services meet and surpass CQC standards and the contract specification. Collaborating extensively and effectively with service users, their families and friends, and pertinent professionals to provide a service which maximises client outcomes. Providing supportive environments where service users are encouraged and enabled to achieve their full potential as individuals and inclusive citizens in their own communities Working with service users to attain new daily living skills and fortify existing ones. Robustly managing and supervising the staff team Maintenance of a high standard service, cultural openness and continuous improvement Ensure effective management of internal and external quality standards Services which are demonstrably delivered in accordance with the organisations values and principles Maintain a high standard of staff morale, commitment and professionalism Active involvement and engagement of service users and carers Positively contribute to further service development in the area You will be expected to work flexibly to meet the needs of the service. This will include working evenings, weekends, and bank holidays. The community service provides 1300 hours of support a week, the supported living projects receive 650+ weekly care hours at present. 1 Staff Management 1.1 Lead and manage staff to ensure the highest levels of performance and standards of work are achieved. 1.2 Coordinate and deploy staff resources as efficiently as possible in relation to the needs of clients and the requirements of the service. Page 2 of 8
1.3 Ensure that staff receive support, supervision and appraisal. Take appropriate supportive and corrective action to ensure that performance difficulties are addressed effectively. 1.4 Ensure that staff training and development needs are identified and met. Participate in planning and delivery of staff training and development activities. 1.5 Organise and chair team meetings. 1.6 Promote and nurture good practice, and to brief staff regarding policy and practice issues. 1.7 Ensure that staff empower, and build confidence, self-esteem and independence in service users. 1.8 Promote Positive Behaviour Management, and competence in developing such guidelines in collaboration with service users and the multi-disciplinary team. 1.9 Organise and manage the recruitment and selection of staff, under the direction of the Service Manager/Director, and ensure a high level of service user participation in the selection process. 2 Care and Support Duties 2.1 Ensure that staff develop and sustain warm, trusting relationships with service users and that staff promote the service users self-esteem, happiness and emotional health. 2.2 Ensure that staff encourage and support service users in expressing their needs, views and concerns. Enable service users to make choices and decisions, and to participate as fully as possible in the planning and decision making processes. 2.3 Ensure that staff respect and promote the rights and entitlements of people with learning disabilities, and enable them to participate as fully as possible in their communities. Ensure that service users are offered access to sources of independent advocacy and advice. 2.4 Ensure that the service supports service users in developing socially valued lifestyles, including culturally and age appropriate experiences, building on the strengths, interests and aspirations of service users. Enable people to access social, leisure, work and educational opportunities and to sustain active involvement in such activities. 2.5 Promote a warm, positive approach to the friends and families of service users. Involve families and partners in the planning of support, in accordance with service user preferences. 2.6 Ensure that service users gain independence, confidence, and competence. Achieve this through assistance, teaching, advice, role modelling, encouragement and positive feedback. 2.7 Coach staff in strategies and interventions, specified by person centred plans, to support people who express frustrations and needs through challenging behaviour. Act as an appropriate role model with regard to issues around authority, personal conflict and responsibility. 2.8 Ensure that service users receive advice, care and regular health checks to maintain their physical and mental wellbeing. Promote nutrition, relaxation, exercise and a healthy lifestyle. Page 3 of 8
2.9 Ensure that medication is administered and recorded as prescribed. Implement procedures for collection, storage and administration of medication within agency guidelines. Report side effects or failure to take medication to the prescribing doctor. 2.10 Ensure that emergencies are responded to promptly and appropriately within agency policy and reporting procedures. 2.11 Ensure that staff conduct and record financial transactions involving service users within agency guidelines. Ensure that service users are enabled to be as independent as possible in managing personal finances. Ensure that they obtain full benefit entitlements and are given advice and assistance regarding budgeting, payment of bills and avoidance of debt. 2.12 Promote anti discriminatory practice and provide a service that is considers the specific needs of all service users. 2.13 Ensure that the needs of service users with additional requirements, including physical needs and disabilities, Autistic Spectrum Conditions, communication needs and mental health problems, are fully identified, assessed and fully responded to as appropriate. 2.14 Ensure that all service users have regularly reviewed personal support plans. Monitor content, implementation and effectiveness of plans. Ensure that clients have a core team in place to support them as positively as possible. 2.15 Ensure that service users receive appropriate care and support, drawn from external and internal services, to meet their needs. Ensure service users have nominated keyworkers. 3 Project Management and Administration Duties 3.1 Be accountable for the quality of the service. Ensure that it conforms to the service specification, and quality standards and expectations of commissioners and stakeholders. 3.2 Ensure effective joint working with partner agencies, and achievement of agreed service objectives. Ensure that each agency performs its responsibilities, and that excellent communication is maintained. 3.3 Ensure that policies and regulations pertaining to fire, environmental health, lone working, general safety and security are understood and adhered to by all staff, tenants and visitors. Promote health and safety awareness. Record and investigate accidents and incidents within the service, and to take appropriate follow-up action. 3.4 Encourage customer feedback and suggestions for improving services, and promote a positive attitude to complaints. Ensure that complaints are fully investigated following Creative Support procedures and that appropriate action is carried out. Ensure that rights of service users are respected by staff. 3.5 Maintain effective administrative procedures and financial control systems in partnership with the Service Manager / Director and the Finance Department. Ensure that matters pertaining to client finances are strictly managed within the parameters of Creative Support s Client Financial Procedures policy, and monitor financial arrangements and transactions, including income management. 3.6 Develop and participate in monitoring and evaluation procedures. Prepare for, and contribute to, formal reviews of the service. Collect and collate relevant statistical and qualitative Page 4 of 8
information. Participate in evaluation of outcomes for clients. Ensure that quality assurance processes are fully implemented. 3.7 Assist the Service Manager / Director in managing the services budget, and liaise with Creative Support s Financial Controller. Ensure that the accounting, petty cash, and basic book-keeping procedures within the services are maintained to the required standards. 3.8 Ensure that office accommodation and general working environment is kept to a high standard, and that all areas are attractive, clean and well maintained. 4 Joint Working Duties 4.1 Establish and maintain good working relationships with local professionals and services. 4.2 Contribute to effective joint working by maintaining high standards of communication and by participating in inter agency forums. 4.3 Facilitate involvement of service users, carers and representatives in managing and delivering the Service. 5 General Duties 5.1 Notify Line Manager of planned whereabouts and submit accurate timesheets weekly. 5.2 Accept support, supervision and guidance from senior colleagues. 5.3 Identify own training needs with line manager, and attend training events and courses. 5.4 Ensure that you and other staff, volunteers and students on placement comply with the following: Health and Safety, and Equal Opportunities policies Safeguarding of Vulnerable Adults, including immediate reporting of safeguarding concerns to the Council, the registered manager and the duty/on call manager. Confidentiality and data protection Health and Social Care Act 2008, including active prevention and control of infection within the capacity of the role All Creative Support policies, procedures and guidelines for best practice 5.5 Support service users with daily living skills and activities, including moving and handling. 5.6 Work flexibly to meet the needs of the service. This may include day, evening, weekend and sleep in shifts, which may be split shifts. Flexibility and reliability are key factors in this role. 5.7 Any other duties as required. Page 5 of 8
PERSON SPECIFICATION REGISTERED MANAGER - COMMUNITY SUPPORT & SUPPORTED LIVING QUALITIES REQUIRED How Assessed or Desirable? 1 Experience of providing care and support to people with learning Application disabilities and/or complex needs 2 At least two years experience of supervising staff or managing Application services for people with learning disabilities. 3 Possession of Dip SW, RMN, RNLD, NVQ IV, RMA or equivalent Application Desirable professional qualification Form 4 NVQ Assessor Award (D32/D33)/Practice Teacher Award Application Desirable Form 5 A warm, positive approach to working with people with learning Interview disabilities 6 Excellent verbal and written communication skills, and the ability Interview to listen sensitively to others 7 Supervise staff and deploy staff time effectively to meet the needs of Interview the service 8 Collaborate with service users, families, and involved professionals Interview to maximise service user outcomes 9 Experience of developing new projects / initiatives in partnership Application Desirable with others 10 Experience of preparing and managing budgets Application Desirable 11 Experience of evaluating, monitoring and reviewing services Interview 12 Conduct support and risk assessments with service users and Interview involved professionals, and devise appropriate plans 13 Awareness of current approaches and good practice in the provision Interview of support for people with learning disabilities. 14 Basic knowledge of welfare benefits Application Form 15 Ability to plan and organise workload effectively, and delegate Application appropriately 16 Good administrative skills and IT literate Application 17 Willingness to work flexible hours according to needs of the service, Interview including evenings and weekends and deliver direct personal care Page 6 of 8
TERMS AND CONDITIONS REGISTERED MANAGER - COMMUNITY SUPPORT & SUPPORTED LIVING Wellingborough Pay Structure: Up to 31,077 per annum based on experience and qualifications. Point 1-28,487 Point 2-29,343 Point 3-30,199 Point 4-31,077 Bank Holidays: An enhancement is paid for working at Christmas and New Year. We do not pay enhancements for working evenings, weekends or any other public holiday. Hours of Work: Full time; 37.5 hours per week. To be worked flexibly on a rota which may include evenings, weekends and public holidays, according to the needs of the service. On-Call Rota: Senior staff will be required to participate in an on-call rota for which appropriate payments will be made. Disclosure Checks: All appointments will be subject to an enhanced DBS disclosure, ISA and POCA checks. Probationary Period: The first six months will constitute a probationary period. On successfully completion of this, employment will be confirmed. Holidays: 25 days plus 8 statutory days pro rata. Sickness Policy: Creative Support operates a discretionary company sick pay benefit scheme which is for the purposes of preventing hardship during times of serious illness. The eligibility criteria and conditions for payment of Company Sick Pay (inclusive of SSP) are shown in the Employee Handbook. You may be eligible for Company Sick Pay benefits subject to compliance with these criteria as follows:- Creative Support does not pay for the first three days of any sickness absence. First six months service - Not eligible for Company Sick Pay though you may be entitled to SSP. Six months to eighteen months service - Up to a maximum of four weeks at full pay. Eighteen months plus service - Up to a maximum of eight weeks at full pay followed by four weeks at half pay. Company Sick Pay benefits may be withdrawn or temporarily suspended where performance or attendance is unsatisfactory. Pension: Creative Support operates an auto-enrolment pension scheme with the People s Pension. Page 7 of 8
Life Assurance: All staff under Creative Support contract are entitled to free life assurance. This is a valuable benefit which provides a lump sum equal to four times annual salary. Discretionary Benefits: Creative Support offers discretionary benefits in addition to statutory benefits. These include: Paid paternity leave Enhanced maternity leave Compassionate leave Carers leave up to 5 days per annum Employee Counselling Service: All staff, their partners and members of their household have access to an independent confidential, 24 hour telephone counselling service and to legal and financial advice. In addition, up to 6 sessions of face to face counselling can be obtained. This service is delivered by professionally qualified and supervised counsellors and is provided free of charge Hospital Saturday Fund: All employees have access to a special scheme which enables membership of the Hospital Saturday Fund on preferential rates. There is a choice of packages offering different levels of service. Membership is entirely voluntary. Staff Benefits Scheme: As a member of staff for Creative Support you will be entitled to access a range of on-line benefits for various activities and high street stores. Benefits include discounted prices and two for one offers at Theme Parks, Shops, Restaurants and various on-line stores. Page 8 of 8