Order to Cash (Standardized Services) SAP Business ByDesign

Order to Cash (Standardized Services) SAP Business ByDesign

Table of Content 1 About this Document... 3 1.1 Purpose... 3 1.2 Reference System and Model Company... 3 2 Master and Organizational Data... 4 3 Business Process Tasks... 5 3.1 With Services and Expenses... 5 3.1.1 Create Sales Order for the Service... 5 3.1.2 Check Order Execution Pipeline... 6 3.1.3 Perform and Confirm Service... 6 3.1.4 Create Service Invoice... 7 3.2 Connected Scenarios... 8 July 28, 2012 2

1 About this Document 1.1 Purpose The objective of this business scenario document is to give you hands-on experience of running the chosen business processes in a realistic business environment using the SAP Business ByDesign system. It allows you to quickly become familiar with this business scenario by guiding you through the steps that you need to carry out in the reference system. To obtain a better understanding of the business processes that make up this scenario, also refer to the Scenario Outline for this scenario. 1.2 Reference System and Model Company A reference system is a system that is preconfigured and loaded with fictitious users and sample data. The users and sample data are based on the model company Almika Inc.. By following the step-by-step instructions in this document, you can assume the identity of the Almika users and use the built-in sample data to carry out each of the business process tasks. This hands-on experience will help you to understand the relevance and benefits of this business scenario. To learn more about the model company that uses the business processes described in this document, read the Company Fact Sheet, which contains an overview of the reference company, its organizational set up, employees and their different roles and work centers, as well as a comprehensive list of the master data used in your system. You can find the Company Fact Sheet in the Help Center of your reference system. To access this document, choose Help Help Center and open the link under the heading Company- Specific Help. July 28, 2012 3

2 Master and Organizational Data Each SAP Business ByDesign Reference System contains essential master and organizational data, which reflect the typical organizational structure of a mid-size company of a specific industry allow you to run the industry specific processes using the appropriate master data, for example, materials, vendors or customers. For this scenario, use the master data as described below. If you want to run the scenario with customer and project-specific values, you can copy master data with certain characteristics from the sample entries in the table and adapt this data. For an illustration of the organizational data as well as additional information (bill of material, logistics layout) about the reference company, refer to the Company Fact Sheet. Master / Org. Data Type Name and Value Usage Customer Service Product Unlimited Electrics (CS200123) Computer Equipment Installation (S200106) Travel Time (S200121) July 28, 2012 4

3 Business Process Tasks 3.1 With Services and Expenses 3.1.1 Create Sales Order for the Service What You Should Know In the Sales Orders work center, you can create a sales order for the service requested by a customer. Logon and Work Center Information Logon ID / Role SALES02S (Sales Representative / Victoria Brannon) Work Center / View Sales Orders Common Tasks: New Sales Order Procedure New Sales Order screen Account Description Unlimited Electrics (CS200123) Hardware Installation Server Q1000 Requested Date < one week from now > Product ID Quantity 8 Product ID Quantity 1 Internal Comment Computer Equipment Installation (S200106) Travel Time (S200121) Building 1 at customer site. Click Add Row. Click Add Row. Click Save. Click Submit and then choose Release to Service Execution. Make a note of the sales order ID as you need it to check the order execution pipeline. July 28, 2012 5

3.1.2 Check Order Execution Pipeline Logon and Work Center Information Logon ID / Role Work Center / View SERVICESUPPORT02S (Service Engineer / Briana Polley) Field Service and Repair Order Pipeline Procedure Order Pipeline view Show list Choose My Orders to be Executed. Select the line item reflecting your sales order. Click the hyperlink under the Subject/Description column. Check the sales order and the comment. Click Close. 3.1.3 Perform and Confirm Service Logon and Work Center Information Logon ID / Role Work Center / View SERVICESUPPORT02S (Service Engineer / Briana Polley) Field Service and Repair Order Pipeline Procedure Order Pipeline view Select the line item reflecting your sales order. Click Confirm Execution. July 28, 2012 6

New Service Confirmation screen Work Description Work is done In the Service Performer field, the system automatically displays the service performer ID and name. Services can also be performed by using external service performer(with 3 rd party). Services and Spare Parts area Quantity Quantity 7 Hour(s) 2 Hour(s) Select the first line item. Select the second line item. Click Release on the top-left of the screen and then choose With Order Completion. Click Complete. 3.1.4 Create Service Invoice Logon and Work Center Information Logon ID / Role Work Center / View FINANCIAL02 (Accountant / Iris Green) Customer Invoicing Invoice Requests Procedure Invoice Requests view Show list New Invoice screen Choose To Be Invoiced Invoice Requests. Select the line item for the previously created service confirmation for which the invoice must be created. Click Invoice. Click Release. July 28, 2012 7

Down payment processes can also be applied for selling services. Make a note of the invoice ID and the total net value of the invoice as you need it for entering the incoming check. 3.2 Connected Scenarios The subsequent steps, such as posting the payment and clearing the payment against the invoice, are documented in the business scenario document Cash and Liquidity Management (Processing Receivables and Payments). Those steps are typically done for a batch of invoices and payments and not for one specific payment or invoice. For complete 3 rd party service procurement processes, please refer to the business scenario document Procure-to-Pay (Services). For Down payment processes, please refer to the business scenario document Order-to-Cash (Sell-from-Stock). July 28, 2012 8

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