LEADERSHIP TOOLKIT EFFECTIVE LEADERSHIP IN A WORLD CLASS ORGANIZATION April 2010 Communicate Educate Advocate
Seminar Opening Exercise Exercise One Leadership is. In one sentence Exercise Two: A safety culture looks like In a paragraph Exercise Three: The thing I saw in a bad manager and, the thing I saw in a good manager FAA Roadmap for Leaders FAA Mission FAA Vision FAA Values 1
Introductions Name Current Facility Position Expectations The Essence of Leadership A true leader has the confidence to stand alone, The courage to make tough decisions, and the compassion to listen to the needs of others. He or she does not set out to be a leader, but becomes one by the quality of their actions, and the integrity of their intent. In the end, leaders are much like Eagles They don t flock, you find them one at a time. 2
Effective Leadership in a World Class Organization The roots of true achievement lie in the will to become the best that you can become Harold Taylor www.quotationspage Where does a World Class Journey Begin Developing Influencing Leadership Reaching the Ideal State of a World-Class Organization Generating a Safety Cultural Leadership that Makes a Difference The Power of Attitude Our lives are not determined by what happens to us, but by how we react to what happens; Not by what life brings to us, but by the attitude we bring to life. A positive attitude causes a chain reaction of positive thoughts, events, and outcomes. It is a catalyst a spark that creates extraordinary results 3
Where Does the World Class Journey Begin Developing Influencing Leadership Realizing what you don t know: Discovering as you grow: I lead because of what I know Leadership Development We cannot ignore that becoming a leader is a process... World Class Leadership does not develop in a day it takes a lifetime 4
Leadership Traits and Principles No Matter How Gifted the Leader Maximum Potential Cannot be Achieved Without Self-Discipline The First Person You Lead is You Don t accept excuses Remove rewards until the job is done Stay focused on results If you know you have the talent and you ve seen a lot of motion but little concrete results you probably lack self-discipline 5
Leadership Traits and Principles (Cont d) Leadership Priorities The discipline to prioritize and the ability to work toward a stated goal are essential to a leaders success The Pareto Principle Twenty percent of our priorities will give us 80 percent of our production 6
Leadership Traits and Principles (Cont d) Time: 20% of our time produces 80% of the results Counseling: 20% of the people will take up 80% of our time Leadership: 20% of the people will make 80% of the decisions Picnic: 20% of the people will eat 80% of the food Organize or Agonize A life in which anything goes will ultimately be a life in which nothing goes! 7
Leadership Traits and Principles (Cont d) Leaders Followers Initiate React Make contact Wait for others Anticipate problems React to problems Invest time with Spend time with people people Fill the calendar by Fill the calendar by priorities request Priority Principles Evaluate: Requirements for Return and Reward Eliminate: What am I doing that doesn t need to be done, done right now, or can someone else do it Estimate: What are your top responsibilities, how long will they take and when are you going to do them Good is just an excuse for not being the Best 8
Leadership Traits and Principles (Cont d) Efficiency is the Foundation for Survival Effectiveness is the Foundation for Success Who was the most influential person in your life? How did they influence you? 9
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Leadership Traits and Principles (Cont d) Leadership is about Relationships Relationships are about Trust Trust is about Character Character is doing the right thing even when no one is looking Leadership Traits Integrity Knowledge Courage Decisiveness Dependability IniDaDve Tact/Diplomacy JusDce Enthusiasm Bearing/Poise Endurance Unselfishness Judgment Loyalty 11
Leadership Principles Take responsibility Know yourself Set the example Mentor Delegate/follow up Welfare of others and the organizadon Create Trust Inform Others Establish Values/Set goals Make sound decisions Know your responsibilides Engineer teamwork Develop respect Accountability Create Trust
Leadership Traits and Principles (Cont d) Character communicates many things to followers and builds relationships Character communicates Consistency Character communicates Potential Character communicates Respect How can I effectively cast vision? Vision Starts Within Vision Draws on Your History Vision Meets Other s Needs Vision Helps You Gather Resources 13
Leadership Traits and Principles (Cont d) Focus on Listening To Your Inner Voice The Unhappy Voice The Successful Voice The Higher Voice Emotional Intelligence (EQ) SOCIAL RELATIONSHIPS SELF MANAGEMENT EMPATHY MOTIVATION SELF REGULATION SELF AWARENESS 14
Leadership Traits and Principles (Cont d) Listen to everyone in the organization and figure out ways to get them to talk To push responsibility down and force good ideas up we must listen to what others are trying to tell us Communicate Partnership The more each knows, the more each will understand The more we understand, the more we care Information is power and the greater gain we get from empowering people, the more influence we have on a safety culture 15
The Impact of a Leader People under the influence of an empowering person are like paper in the hands of a talented artist Empowering Others 1. Evaluate their knowledge, skill and desire 2. Model for them 3. Give them permission to succeed and expect it 4. Transfer authority 5. Publicly show your confidence 6. Supply feedback 7. Let go 16
The Impact of a Leader (Cont d) The True Measure of Leadership is Influence...Nothing More...Nothing Less True Leadership Cannot be Awarded, Appointed or Assigned...It Comes Only From Influence He or She who Thinks They Lead, But Has no Followers, Is Only Taking a Walk Real Leadership is being the Person others will gladly and confidently follow 17
The Courage of Integrity The highest courage is to dare to be yourself in the face of adversity. Choosing right over wrong, Ethics over convenience, Truth over popularity. These are the choices that measure your life. Travel the path of integrity without looking back, for there is never a wrong time to do the right thing The Levels of Leadership Position Permission Production Reproduction Legacy 18
The Impact of a Leader (Cont d) Level 1 POSITION Rights People follow because they have to Your influence will not extend beyond the lines of your job description Tools for Level 1 Know your job description Be aware of Organizations history Accept responsibility Perform with excellence Do more than expected Offer creative ideas for change and improvement 19
The Impact of a Leader (Cont d) Level 2 PERMISSION Relationships People follow because they want to People will follow you beyond your stated authority Tools for Level 2 Possess a genuine interest in people Help others to be more successful See through other s eyes Focus on people more than procedures Do win-win or don t do it Include others in your journey Deal wisely with difficult people 20
The Impact of a Leader (Cont d) Level 3 PRODUCTION Results People follow because of what you have done for the organization This is where success is felt by most people Tools for Level 3 Initiate and accept responsibility for growth Develop and follow a statement of purpose Make your energy an integral part of your statement of purpose Develop accountability for results, beginning with yourself 21
The Impact of a Leader (Cont d) Tools for Level 3 (Continued) Know and do things with a high return Communicate the strategy and vision of the organization Become a change agent and understand timing Make the difficult decisions that will make a difference 22
The Impact of a Leader (Cont d) Level 4 REPRODUCTION People Development People follow because of what you have done for them This is where long range growth occurs Tools for Level 4 Realize that people are your most important resource Place a priority on developing people Be a model for others to follow Expose key leaders to growth opportunities Attract other winners that compliment your leadership 23
The Impact of a Leader (Cont d) Level 5 LEGACY Respect People follow because of who you are and what you represent This step is reserved for leaders who have spent years growing people and organizations Tools for Level 5 You have spent years mentoring and molding leaders You have become a statesman and consultant Your greatest joy is watching others grow and develop You transcend the organization 24
Excellence Excellence is the result of caring more than others think is wise, risking more than others think is safe, dreaming more than others think is practical, and expecting more than others think is possible The Impact of a Leader (Cont d) BOSS LEADER DIRECTS AUTHORITY FEAR I BLAMES COACHES/MENTORS GOOD WILL ENTHUSIASM WE SOLUTION 25
The Impact of a Leader (Cont d) Readiness Level to Influence Change We must know what leadership level we are on with an individual or with a group For leadership to remain effective it is essential that leaders influence others in the group to bring about a transformation Reaching the Ideal State of a World-Class Organization A world class organization has world class operations. A world class operation is customer based. To retain world class status an organization must evolve in a changing business environment In order to sustain itself it must have world class leadership. 26
Reaching the Ideal State of a World-Class Organization (Cont d) To achieve world class stature an organization must be strategically focused in its operation 12 key areas that are prevalent in the tacdcal and strategic operadon Core Values Vision Mission Strategy Objectives Measures Targets Initiative Implementation Plan Action Plans Implementation and Execution Feedback 27
Teamwork The ability to work together toward a common vision. The ability to direct individual accomplishment toward organizational objectives. It is the fuel that allows common people to attain uncommon results. The Impact of a Leader Succession Leaders who leave a legacy do the following: Lead the organization with a long view Create a leadership culture Invest into today to assure success tomorrow Value team leadership above individual leadership Walk away from the organization with integrity 28
Succession Planning Exercise in Legacy Reflect on: * What you do * Why you do what you do * What is really important and, * How do you want to be remembered! NOTES 29
Leadership That Makes a Difference in a World Class Organization Follow your vision and bring others with you Produce a lasting legacy Grow the loyalty of your followers Make continual investments in the quality of your leadership Increase your ability to influence others Empower others through mentoring Create a foundation of trust Use self-discipline to improve your character and your results Leadership in a World Class Organization Everyone is a leader because everyone influences someone Not everyone will become a great leader but everyone can become a better leader 30
The Essence of Destiny Watch your thoughts, for they become words. Chose your words, for they become actions. Understand your actions, for they become habits. Study your habits, for they will become your Character. Develop your character, for it becomes your Destiny NOTES 31
Defini&on of World Class Leadership The art of influencing others to willingly perform and complete their responsibilities 32
Customer Driven Operations Leadership in a World Class Organization Series FAAMA Seminar Three Recommended reading: John Maxwell Leadership 101 Christopher K. Ahoy Customer Driven Operations Management