Parks & Recreation Programming & Operations Manager #02975 City of Virginia Beach Job Description Date of Last Revision: 06-19-2013 FLSA Status: Exempt Pay Plan: Administrative Grade: 15 City of Virginia Beach Organizational Mission & Values The City of Virginia Beach exists to enhance the economic, educational, social and physical quality of the community and provide sustainable municipal services which are valued by its citizens. The City of Virginia Beach organization is based upon a belief in the democratic process of government. This belief provides meaningful ways for citizens, reflecting the diversity of our City, to contribute to the development of public policy. This process is enhanced by organizational values which guide member performance within the Virginia Beach Quality Service System. These Values define our desired organizational culture. We value quality customer service; teamwork; leadership and learning; integrity; commitment; and inclusion and diversity. Class Summary Assist Recreation Administrator in leading and managing the operation of recreational facilities, program planning, delivery, and evaluation, and administrative support functions to ensure delivery of a high level of customer service and implementation of sound business practices; provide management staff support to division administrator; and foster collaboration and communication across work units. Representative Work Functions and Responsibilities Assist the Recreation Administrator with the development, implementation, coordination, and evaluation of short and long range strategic goals and objectives, policy development, and the management of projects, personnel, and other resources. Provide leadership and supervision for Parks & Recreation Coordinators in addressing both staff and citizen concerns and issues in order to ensure that an equitable and fair resolution is derived in a timely manner; evaluates the effectiveness of unit programs and services to ensure that quality programs and services are maintained; develops, monitors, and adjusts business practices; institutes best practices for policies and procedures assesses trends and influences and understands their impact on the organization; approves annual operating budgets and analyzes expenditures and revenues. Handles duties of the Administrator in his/her absence. Develops and implements customer service initiatives. Responds orally and in writing to inquiries and to resolve complaints relative to unit programs and facility operations. Ensures communication, collaboration and resource sharing across work units is maximized; exhibits excellent communication skills and teamwork abilities. Perform other job duties requiring skills, knowledge and physical requirements as demanded by those duties described or less. Individual assignments will be determined by the supervisor based on then current workloads and department needs.
Performance Standards Assist Recreation Administrator in leading and managing the operation of recreational facilities, program planning, delivery, and evaluation, and administrative support functions to ensure delivery of a high level of customer service and implementation of sound business practices; provide management staff support to division administrator; foster collaboration and communication across work units; does related work as required. Display professionalism and a quality customer service focus; and promote and facilitate quality customer service in responding to requests for service from City department staff, outside agencies, and the general public. Effectively and appropriately handle the duties of the Recreation Administrator in his/her absence; demonstrate leadership, teamwork and effective management practices in the operation of the Programming and Operations Division; and provide leadership to assigned staff that ensures the effective management of all unit program and facility operations. Effectively communicate, both orally and in writing, with staff, supervisors, other City staff, and the general public in a knowledgeable, helpful manner that exhibits management level oral and written communication skills; accurately convey program or facility information in a clear and concise manner to citizens, City employees, and agency representatives; effectively foster communication between work units; and represent the City in a professional and appropriate manner; demonstrate credibility and reliability in relationships with the public, VBCPS partners, and other Divisions and Departments. Ensure well-informed decisions are made regarding complex matters utilizing multiple sources of information; accurately assess trends and influences in a timely manner; appropriately evaluate programs and services; ensure annual operating budget expenditure and revenue projections are always accurate and justified by supporting documentation; and ensure compliance with City, department, division, and unit policies and procedures and able to interpret or enforce policy provisions as required. Demonstrate sensitivity, diplomacy and discretion when working with issues of confidentiality; and address Human Resources issues in a manner that is consistent with City policies. Minimum Qualifications Requires any combination of education (above high school level) and/or experience and training equivalent to ten (10) years, including five (5) years of recent experience in a supervisory capacity, in fields utilizing the knowledge, skills and abilities listed below and associated with such positions as recreation administration, administration, parks administration, business administration, or public administration. Must have, or obtain, a current and valid Virginia or North Carolina driver s license in accordance with Virginia or North Carolina DMV driver s license eligibility requirements. Preferred Qualifications Bachelor s Degree in Parks/Recreation, Public/Business Administration, or related field. Special Requirements All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Alpha I Status: Positions within this class have been designated as Alpha I positions requiring employees to work during inclement weather, regardless of the City s operational status. Knowledge-Skills-Abilities Required to Perform Satisfactorily A. Knowledge 1. Knowledge of oral, written, and visual communication principles 2. Knowledge of management principles and practices 3. Knowledge of best practices for customer service delivery and customer retention 4. Knowledge of local government structure and community standards Page 2 of 5
5. Knowledge of city departments, services, issues, officials, and local current events 6. Knowledge of fiscal management and accounting practices 7. Knowledge of current techniques in the assessment of the recreational program and facility needs of the community 8. Knowledge of the department s mission and strategic goals and objectives and the role and functions of each City department 9. Knowledge of the planning, design, maintenance, use, and programming of parks and recreation facilities 10. Knowledge of appropriate city, state and federal safety practices, procedures and regulations practices as they apply to parks and recreation programs and facility usage 11. Knowledge of the contemporary philosophies, theories, practices and techniques of parks and recreation management and public administration B. Skills 1. Skill in developing and maintaining collaborative efforts to ensure maximum efficiency and effectiveness 2. Skill in managing projects and maximizing resources 3. Skill in working with and leading people to achieve established goals 4. Skill in researching, developing and implementing business strategies 5. Skill in establishing and maintaining effective working relationships with the public, city officials and staff 6. Skill in assessing situations and developing strategies for achieving results 7. Skill in developing clear, concise policies and procedures 8. Skill in consensus building 9. Skill in recognizing existing as well as potential problems regarding department program and facility operations and determining appropriate solutions 10. Skill in the application of current leadership, problem solving, and intervention techniques 11. Skill in the application of current organizational management techniques including short and long range strategic planning and the evaluation of department program and facility operations 12. Skill in the application of established municipal accounting principles and procedures including the development and administration of annual operating budgets 13. Skill in the assessment and analysis of parks and recreation program and facility operations 14. Skill in the preparation of written financial, statistical, or other reports as required 15. Skill in the use of current trend analysis techniques in the evaluation and estimation of program and facility operating budget revenues and expenditures 16. Skill in identifying current trends and influences affecting the organization and the needs of a diverse population 17. Skill in analyzing recreational community needs assessments and recreational program evaluations 18. Skill in developing comprehensive staff development plans 19. Skill in facilitating, directing, and guiding individual and group efforts using multiple leadership styles 20. Skill in conveying clear and concise communication both orally and in writing to special interest groups, citizens, employees, large groups, the news media, and other agencies 21. Skill in gathering and utilizing input from staff, citizens, and all other stakeholders 22. Skill in the application of contemporary personnel management principles and strategies and the effective supervision of recreation staff that facilitates a cooperative teamwork environment 23. Skill in coaching employees C. Abilities 1. Ability to think and operate on a system-wide scale Page 3 of 5
2. Ability to provide leadership and develop effective teams 3. Ability to develop, implement and evaluate customer service initiatives 4. Ability to deal with controversial or confidential issues diplomatically 5. Ability to make complex decisions quickly 6. Ability to manage a high volume of administrative actions on an on-going basis 7. Ability to analyze data and information 8. Ability to work on several projects simultaneously 9. Ability to establish and implement policies, procedures, and business practices to serve the leisure recreational needs of the community 10. Ability to effectively communicate with City employees, customers, and the general public both orally and in writing 11. Ability to establish and maintain effective working relationships with City officials, employees, and representatives of outside agencies 12. Ability to work independently or as a member of a project committee as required 13. Ability to plan, and direct the work of others 14. Ability to work effectively with a diverse group of individuals, groups, and organizations 15. Ability to organize and prioritize work and shift priorities in accordance with citizen and agency needs 16. Ability to comprehend, follow, and apply written and oral instructions Working Conditions The below stated working conditions are intended to provide a general overview of the environmental conditions inherent in the job setting, as well as the physical, mental, and sensory requirements necessary to perform the essential functions of positions in the noted job title. A more detailed description will be made available at the position (PCN) level. NOTE: Per HR Policy 6.19, Americans with Disabilities, the City follows the requirements of the Americans with Disabilities Act (ADA) in all hiring and employment decisions. The City shall not discriminate on the basis of disability in its hiring and employment practices. The City shall make reasonable accommodations for the known physical or mental limitations of a qualified applicant or employee with a disability upon request unless the accommodation would cause an undue hardship on the operation of the City s business. Physical Requirements: Physical refers to the requirement for physical exertion and coordination of limb and body movement. Requires light to medium work that involves utilization of standard office equipment, walking, standing, stooping, lifting, pushing and raising objects and involves exerting up to 50 pounds of force on a regular basis. Mental Requirements: Mental refers to the degree that the job involves cognitive activities, and use of mental processes Performs professional level work requiring the application of principles and practices of a wide range of administrative, technical, or managerial methods in the solution of administrative or technical problems; applies general understanding of operating policies and procedures to solve complex administrative problems; requires continuous, close attention for accurate results or frequent exposure to unusual pressure and emotional issues. Environmental Conditions: Environmental refers to job conditions inherent to the job setting, including those that may lead to injury or health hazards even though precautions have been taken. The job may risk exposure to extreme heat or cold, wet or humid conditions, noise, and traffic. Page 4 of 5
Sensory Requirements: Sensory refers to hearing, sight, touch, taste, and smell required by the job. The job requires normal visual acuity, field of vision, hearing and speaking. Page 5 of 5